DCV-TV 1: News
Returns make up nearly 20 percent of all retail purchases and they cost retailers some $800 billion a year. Beyond the legitimate returns, a large portion of what customers send back is fraudulent. Half of consumers admit to making a fraudulent return at some point. What can be done to reduce the numbers of overall returns — and also identify fraudulent returns before the credit is issued? Anisa Kumar, CEO of Narvar and a retail expert, offers some practical tactics for countering fraud.
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