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DHL Supply Chain expands offerings in returns, multi-shoring

Logistics provider last month became largest provider of reverse logistics solutions in North America through acquisition of Inmar.

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Logistics service provider (LSP) DHL Supply Chain is continuing to extend its investments in global multi-shoring and in reverse logistics, marking efforts to help its clients adjust to the challenging business and economic conditions of 2025.

One way it has done that is by growing its capability in handling product returns, after becoming what it calls the largest provider of reverse logistics solutions in North America in January through its acquisition of returns specialist Inmar Supply Chain Solutions.


The company’s focus on improving e-commerce parcel flows comes as a time when retailers are facing an array of delivery challenges—both international and domestic—triggered by a cascade of swift changes in reciprocal tariffs, “de minimis” import fees, and other protectionist escalations of trade war conditions imposed by the newly seated Trump Administration. While business groups are largely opposed to those policies, they still need strategies to accommodate those rules of the road as long as the new rules remain in place.

Accordingly, DHL last week released a new study on the growing importance of multi-shoring strategies that go beyond the classic “China Plus 1” philosophy and focuses on diversifying production and supplier locations even further, to multiple countries. This expanded “China Plus X” strategy can help companies build resilient supply chains by choosing more diverse production locations in response to global trade disruptions. The study offers five criteria for sourcing goods from countries outside China such as India, Vietnam, Hungary, and Mexico, depending on the procurement needs of each particular industry.

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DHL Supply Chain acquires returns specialist Inmar Supply Chain Solutions

Third party logistics (3PL) provider DHL Supply Chain today said it has acquired the reverse logistics specialist Inmar Supply Chain Solutions, a division of Inmar Intelligence that provides returns solutions for the retail e-commerce industry.

The move will add 14 return centers and around 800 associates to the DHL Supply Chain business, which currently stands at over 520 warehouses supported by 52,000 associates. That combined total will make DHL Supply Chain the largest provider of reverse logistics solutions in North America, the company said.

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Study: Over 15% of all retail returns in 2024 were fraudulent

As retailers enter 2025, they continue struggling to slow the flood of returns fraud, which represented 15.14%--or nearly one-sixth—of all product returns in 2024, according to a report from Appriss Retail and Deloitte.

That percentage is even greater than the 13.21% of total retail sales that were returned. Measured in dollars, returns (including both legitimate and fraudulent) last year reached $685 billion out of the $5.19 trillion in total retail sales.

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E-commerce retailers brace for surge in returns

As shoppers prepare to receive—and send back—a surge of peak season e-commerce orders this month, returns will continue to pose a significant cost for the retail industry, with total returns projected to reach $890 billion in 2024, according to a report released today by the National Retail Federation (NRF) and Happy Returns, a UPS company.

Measured over the entire year of 2024, retailers estimate that 16.9% of their annual sales will be returned. But that total figure includes a spike of returns during the holidays; a separate NRF study found that for the 2024 winter holidays, retailers expect their return rate to be 17% higher, on average, than their annual return rate.

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Retailers plan tech investments to stop theft and loss

Eight in 10 retail associates are concerned about the lack of technology deployed to spot safety threats or criminal activity on the job, according to a report from Zebra Technologies Corp.

That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.

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Doddle, a part of Blue Yonder, teams with FedEx on returns

E-commerce delivery specialist Doddle--which was recently bought by the supply chain software vendor Blue Yonder--will work with FedEx Corp. to expand their network of return drop-off points and enable a “frictionless” product returns experience for U.S. consumers.

The deal links nearly 2,000 drop-off points at FedEx Office locations across the country with Inmar Post-Purchase Solutions, a joint venture between Inmar and Doddle. Blue Yonder acquired Doddle in 2023, saying the British tech firm would add capabilities in final mile, returns management, and reverse logistics solutions.

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