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Material handling guru John Splude helped bring the customer care revolution to an industry where the guiding philosophy used to be "Get in, install the biggest system you can sell 'em, and get out."
When you hire a 3PL to handle all or part of your company's logistics operations, you can't just sign the contract, walk away, and assume that all is well and will remain that way.
His childhood fascination with the scale of the Berlin airlift led to a role as beraccountant to the logistics industry. Today, Bob Delaney's annual tallies of the nation's freight bill provide the single best indicator of the industry's performance.
The smart folks at Accenture have finally come up with statistics that show a positive correlation between strong, effective supply chain management and (drum roll, please) MONEY!
For well over a decade, third-party service providers 3PLs have been the lost boys of logistics, with no trade association to call their own. Joel Hoiland hopes to change that by welcoming them into the International Warehouse Logistics Association.
Plucked out of the private sector by the Department of Defense, Roger Kallock was brought in to help bring order to supply line chaos. What he discovered was that the business world could learn a thing or two from the military.