Stuck in neutral: Stubborn freight recession has truckers searching for an upshift
A post-pandemic hangover of excess capacity coupled with tepid industrial production is dampening demand and short-circuiting a return to growth for truckers. A bright spot: Inflation is moderating, and consumers keep spending. And maybe the Fed will finally cut interest rates.
Gary Frantz is a contributing editor for DC Velocity and its sister publication CSCMP's Supply Chain Quarterly, and a veteran communications executive with more than 30 years of experience in the transportation and logistics industries. He's served as communications director and strategic media relations counselor for companies including XPO Logistics, Con-way, Menlo Logistics, GT Nexus, Circle International Group, and Consolidated Freightways. Gary is currently principal of GNF Communications LLC, a consultancy providing freelance writing, editorial and media strategy services. He's a proud graduate of the Journalism program at California State University–Chico.
Jason Seidl has been in the trucking business for the better part of 30 years, first working on the front lines in freight operations, then moving to the investment community, where today he’s managing director and senior transportation analyst for investment firm TD Cowen. Through all that time and all the different business cycles he’s experienced, he hasn’t witnessed anything like the current market cycle. “I’ve never seen a downturn that’s lasted this long,” Seidl says.
Part of the reason, he believes, is the “crazy period” the markets lived through during the pandemic and post-pandemic cycles, and the supply chain crises that resulted.
“A ton of carriers rushed in [to the truckload market] and would have left earlier, but they are hanging in longer because of an infusion of government stimulus money,” which helped shore up their balance sheets and enabled them to weather the downturn.
The other piece: “There are more brokers in the market today with better technology, and that has provided [truckload] carriers with other options to find freight, all of which has kept them in the market longer than they normally would have [stayed].”
Andy Dyer, president of transportation management for nonasset-based third-party service provider AFS Logistics, agrees. “We lived through a post-pandemic demand bubble the likes of which most of us had never seen,” he says, recalling a time when trucks were so scarce, he was posting loads at $9 a mile. “The bubble hit, capacity surged to meet it, and even though demand is starting to normalize, we are still oversupplied.”
He echoes Seidl’s point about the rising role of brokers and other nonasset-based intermediaries. “Back in the 1990s, brokering in the freight space accounted for 5% of transactions,” he says. “Post-pandemic, that’s now over 20%. I am convinced that absent a seismic demand event, we will not get corrected on the price side until we have a meaningful and sustained supply side correction.”
It’s a sluggish market where industrial production is weak, with the monthly ISM (Institute for Supply Management) report in June again going negative, marking 19 out of the last 20 months with a score of under 50, which is considered in contraction territory. Yet “the consumer looks OK … for now,” says Seidl.
CAUTIOUS OPTIMISM
Interviews with fleet operators confirm that they’re essentially all facing those challenges but also reveal some cautious optimism that the bottom has been reached and the market is about to turn. “For the truckload segment, demand has yet to truly break out, and further attrition of excess capacity is still needed,” said Adam Miller, chief executive officer at Knight-Swift Holdings Inc., the nation’s largest truckload carrier, in the company’s recent second-quarter earnings call.
And while he noted that the company has a long way to go to return to its target performance levels, Miller sees reason for hope. “It is starting to feel like the bottom is behind us for this cycle,” he said, adding “if trends over the past few months continue, we should see demand building as we exit the third quarter and some return of seasonal activity for the fourth quarter for the first time in years.”
It has been a tough economy for truckers, yet at less-than-truckload (LTL) carrier Old Dominion Freight Line (ODFL), the news isn’t all bad. “We are managing to grow our market share, and we do that by providing what customers perceive as solid value for their transportation dollar,” says Greg Plemmons, ODFL’s executive vice president and chief operating officer. “We have established a premium offering, and the good news is there is always a market for quality service,” he adds.
The toughest task? Managing in an environment where costs across the board continue to rise. “We feel the same inflationary pressures as our customers—and we all—do,” Plemmons says. Nevertheless, he notes that as the year has proceeded, ODFL has been able to secure “modest” rate increases—“maybe a bit less in 2024 in terms of percentage with our contract customers, but still solid.”
And while it’s always difficult to call a market turn, “we feel like we are bottoming out as an industry,” with growth returning “to something we’re more accustomed to” in the second half of the year and into 2025, Plemmons adds. “My crystal ball is a little fuzzy right now, but if conversations we’re having with customers are any indication, they are feeling more optimistic [today] than they have in the past year and a half.”
ODFL isn’t letting its foot off the investment gas pedal, either. Its CapEx for this year will come in at around $750 million between rolling stock, facilities, IT, freight handling equipment, and other needs, according to Plemmons. This year, the company is opening six new service centers, ending the year with 261 terminals, which represents an increase of about 9% in capacity for the network. It also has some 100 real estate projects under way or on the drawing board. “It’s never a dull moment” on the real estate side, he says. “You can’t wait around until you need them; you have to start well in advance.”
Plemmons says ODFL strives to maintain “about 25% excess capacity [now closer to 30%], so maybe we are the best positioned to handle a turn in the economy when it comes—and it certainly will come.”
A “MODEST” RECOVERY ON THE HORIZON?
With economic headlines providing a mixed bag of news—signs of the economy’s resilience, the prospect of weaker employment and wage growth, and the likelihood of a larger and earlier Fed rate cut—these economic issues are inevitably entering more conversations, notes Avery Vise, vice president of trucking for FTR Transportation Intelligence.
“Putting aside the headlines, our overall forecast is for a pretty modest recovery this year,” with 2024 volumes up 1.6% year over year—“solid but nothing to be excited about,” Vise says. He adds that he sees next year shaping up to be a bit stronger, with growth on the order of 2.4%.
The big issue, as it has been for the past two years, continues to be overcapacity. “We still have something on the order of 95,000 more for-hire carriers [primarily truckload operators with no more than two trucks] today than before the pandemic, about 37% more.” That increase in the carrier population also accounts for “the majority of the roughly 250,000 more drivers in the market today versus prepandemic,” Vise adds. “There is still a lot of excess capacity to match up against increasing freight demand.”
Yet he believes “we are in the mechanics of recovery.” He cites FTR’s estimates of “active” utilization (i.e., the utilization of trucks with drivers), which is FTR’s core metric for assessing market tightness and which represents a measure of the number of trucks needed to haul the freight that’s available. “That’s coming off a trough [last year] and has been trending up most of this year,” he notes.
He expects that by this year’s fourth quarter, “we will be in line with the 10-year average for utilization of 92%.” Vise further projects that in the first and second quarters of 2025, active utilization industrywide will reach 95%. “And that is when you get significant upward pressure on rates,” he notes.
STRUCTURAL CHANGES UPENDING THE MARKET
Then there are the effects of structural factors that are changing the market long term, what Vise calls “a permanent shift in capacity from larger to smaller carriers operating in the spot market on behalf of brokers.” It’s a fundamental change in how the market operates, he says, adding “it’s not just that we have overcapacity but why?”
A lot of that has to do with the rise of intermediaries—brokers and freight forwarders—using flexible and more sophisticated digital freight platforms. “They have visibility they’ve never had before into where those small carriers are, what hours of service they have available and when, their preferred routes and loads, and where they want to go next.”
Vise cites as well some revealing data on empty miles from the annual truck costing report published by ATRI (the American Transportation Research Institute). “The average empty mile percentage for the entire for-hire industry was somewhere between 14% and 15%,” he notes. “But empty miles for smaller carriers was lower, 10%.”
“That’s counterintuitive. Technology has changed that,” he’s observed. “You [the small one- or two-truck carrier] can program in your ‘wish list’ of loads, which then pop up [on your smartphone] based on the preferences you set up and the algorithms behind the app.”
These digital planning and execution tools are not just conveniently available on a driver’s smartphone, they’re also extremely effective at quickly and accurately matching loads to trucks in near real time. “Drivers have more ability to find the loads they want faster. If you can get one or two more loads a week and cut down on empty miles, that can offset the impact of stagnant rates,” Vise says.
All in all, planning and forecasting for truckers has become that much more fluid and difficult, fraught with more uncertainty than ever, Vise says. “Everyone wants to analyze the market based on what’s happened in the past, but that’s not working,” he explains. “There have been so many structural changes that people have not dealt with before; that makes relying on historical norms inaccurate, if not downright dangerous.”
GETTING AHEAD OF THE CURVE
Two other carriers that aren’t letting the stubborn freight recession curtail their expansion plans are LTL truckers A. Duie Pyle and Estes Express Lines.
“Rates are relatively stable, and there is decent pricing discipline in the market,” notes John Luciani, chief operating officer of LTL solutions for Pyle, adding that over the first half of the year, the carrier’s shipment count per day was up about 11%. “Retail is probably driving a lot of the activity right now. Shipment size is down, while bill [of lading] count is up. [Retailers are] buying [and shipping] in smaller quantities as inventory levels continue to contract.”
At the same time, “customers are clawing back some of the accessorial [charges] and are really focused on minimizing costs where they can,” Luciani adds. And they are testing the market. “Customers who have volume are leveraging that. We are seeing some rate pressure from customers taking their business out to bid,” he notes.
That’s not stopping Pyle from growing its network. The Northeast-focused carrier has added 77 doors at its Maspeth, New York, facility to complement capacity at its New York City terminal in the Bronx. It also bought new terminal properties in Camp Hill and Erie, Pennsylvania; Rochester, New York; and Bridgeport, West Virginia. It will end the year with 34 terminals, and a workforce of 1,200 pickup and delivery drivers and 400 linehaul drivers serving the Northeast U.S.
Webb Estes, president and chief operating officer at LTL carrier Estes Express Lines, has a simple definition of a freight recession: “when freight [volume] is less than it was the year before.”
In the current environment, “it feels more like we just came off a mountaintop of demand. We were on a really big high for a couple of years,” he recalls. Now, Estes is dealing with a market where “we are trying to figure out what the new normal is.”
The last two years have brought unprecedented challenges for a company Webb’s great grandfather founded four generations ago, in 1931. “After [living] through the Covid onslaught, then a booming market, then YRC going out of business, and then a cyberattack, we feel we can handle whatever comes our way,” he notes. “We have built a gritty and resilient team that thrives on challenge.”
Estes was a big participant in the auction for YRC’s assets. The company ended up acquiring (by purchase or lease assumption) 36 terminal properties as well as purchasing 6,800 YRC trailers, which have nearly all been rebranded with Estes livery.
The company has added 24% more dock doors to its network over the past three years. So far this year, Estes has brought online an additional 452 doors and plans to get that number up to 1,430 by the end of the year. That’s from building and acquiring new terminals as well as expansions at existing facilities.
“We have been able to create the capacity we needed to respond to customers in the post-YRC environment,” Estes notes. The company will end the year with a network of 280 terminals supporting 22,000 employees operating 10,400 tractors and 40,000 trailers.
As for peak season, “the only nuance about this peak season is that it will be shorter,” Estes says. “Thanksgiving is on the 28th, so we have five fewer days [between Thanksgiving and Christmas] than last year. This year will have the shortest window between [the two holidays].”
LOOK AHEAD, NOT BACK
All downcycles eventually flip. Yet in the view of Jim Fields, chief operating officer for LTL carrier Pitt Ohio, the key is “to look forward, not back, regardless of what is happening to the economy.”
Fields and his team are focused on two primary objectives to improve the business and cement the support of Pitt Ohio’s customers: strategically applying technology that further digitizes the business—particularly automating back-office functions and eliminating wasteful manual work like rekeying data or scanning documents—and hiring and retaining the best team of people possible.
Even with technology increasingly automating many parts of trucking, “this is still a people business,” emphasizes Fields. “We want the best, most professional, safest drivers. Dock workers who take care of the freight as if it were their own. Managers and supervisors who help our employees grow and succeed, and who treat them with respect.
“We want to take advantage of the different skill sets of our employees to advance the capabilities of the company and the services we provide to customers,” Fields adds. “When we’re successful at that, we all win.”
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.