Stuck in neutral: Stubborn freight recession has truckers searching for an upshift
A post-pandemic hangover of excess capacity coupled with tepid industrial production is dampening demand and short-circuiting a return to growth for truckers. A bright spot: Inflation is moderating, and consumers keep spending. And maybe the Fed will finally cut interest rates.
Gary Frantz is a contributing editor for DC Velocity and its sister publication, Supply Chain Xchange. He is a veteran communications executive with more than 30 years of experience in the transportation and logistics industries. He's served as communications director and strategic media relations counselor for companies including XPO Logistics, Con-way, Menlo Logistics, GT Nexus, Circle International Group, and Consolidated Freightways. Gary is currently principal of GNF Communications LLC, a consultancy providing freelance writing, editorial and media strategy services. He's a proud graduate of the Journalism program at California State University–Chico.
Jason Seidl has been in the trucking business for the better part of 30 years, first working on the front lines in freight operations, then moving to the investment community, where today he’s managing director and senior transportation analyst for investment firm TD Cowen. Through all that time and all the different business cycles he’s experienced, he hasn’t witnessed anything like the current market cycle. “I’ve never seen a downturn that’s lasted this long,” Seidl says.
Part of the reason, he believes, is the “crazy period” the markets lived through during the pandemic and post-pandemic cycles, and the supply chain crises that resulted.
“A ton of carriers rushed in [to the truckload market] and would have left earlier, but they are hanging in longer because of an infusion of government stimulus money,” which helped shore up their balance sheets and enabled them to weather the downturn.
The other piece: “There are more brokers in the market today with better technology, and that has provided [truckload] carriers with other options to find freight, all of which has kept them in the market longer than they normally would have [stayed].”
Andy Dyer, president of transportation management for nonasset-based third-party service provider AFS Logistics, agrees. “We lived through a post-pandemic demand bubble the likes of which most of us had never seen,” he says, recalling a time when trucks were so scarce, he was posting loads at $9 a mile. “The bubble hit, capacity surged to meet it, and even though demand is starting to normalize, we are still oversupplied.”
He echoes Seidl’s point about the rising role of brokers and other nonasset-based intermediaries. “Back in the 1990s, brokering in the freight space accounted for 5% of transactions,” he says. “Post-pandemic, that’s now over 20%. I am convinced that absent a seismic demand event, we will not get corrected on the price side until we have a meaningful and sustained supply side correction.”
It’s a sluggish market where industrial production is weak, with the monthly ISM (Institute for Supply Management) report in June again going negative, marking 19 out of the last 20 months with a score of under 50, which is considered in contraction territory. Yet “the consumer looks OK … for now,” says Seidl.
CAUTIOUS OPTIMISM
Interviews with fleet operators confirm that they’re essentially all facing those challenges but also reveal some cautious optimism that the bottom has been reached and the market is about to turn. “For the truckload segment, demand has yet to truly break out, and further attrition of excess capacity is still needed,” said Adam Miller, chief executive officer at Knight-Swift Holdings Inc., the nation’s largest truckload carrier, in the company’s recent second-quarter earnings call.
And while he noted that the company has a long way to go to return to its target performance levels, Miller sees reason for hope. “It is starting to feel like the bottom is behind us for this cycle,” he said, adding “if trends over the past few months continue, we should see demand building as we exit the third quarter and some return of seasonal activity for the fourth quarter for the first time in years.”
It has been a tough economy for truckers, yet at less-than-truckload (LTL) carrier Old Dominion Freight Line (ODFL), the news isn’t all bad. “We are managing to grow our market share, and we do that by providing what customers perceive as solid value for their transportation dollar,” says Greg Plemmons, ODFL’s executive vice president and chief operating officer. “We have established a premium offering, and the good news is there is always a market for quality service,” he adds.
The toughest task? Managing in an environment where costs across the board continue to rise. “We feel the same inflationary pressures as our customers—and we all—do,” Plemmons says. Nevertheless, he notes that as the year has proceeded, ODFL has been able to secure “modest” rate increases—“maybe a bit less in 2024 in terms of percentage with our contract customers, but still solid.”
And while it’s always difficult to call a market turn, “we feel like we are bottoming out as an industry,” with growth returning “to something we’re more accustomed to” in the second half of the year and into 2025, Plemmons adds. “My crystal ball is a little fuzzy right now, but if conversations we’re having with customers are any indication, they are feeling more optimistic [today] than they have in the past year and a half.”
ODFL isn’t letting its foot off the investment gas pedal, either. Its CapEx for this year will come in at around $750 million between rolling stock, facilities, IT, freight handling equipment, and other needs, according to Plemmons. This year, the company is opening six new service centers, ending the year with 261 terminals, which represents an increase of about 9% in capacity for the network. It also has some 100 real estate projects under way or on the drawing board. “It’s never a dull moment” on the real estate side, he says. “You can’t wait around until you need them; you have to start well in advance.”
Plemmons says ODFL strives to maintain “about 25% excess capacity [now closer to 30%], so maybe we are the best positioned to handle a turn in the economy when it comes—and it certainly will come.”
A “MODEST” RECOVERY ON THE HORIZON?
With economic headlines providing a mixed bag of news—signs of the economy’s resilience, the prospect of weaker employment and wage growth, and the likelihood of a larger and earlier Fed rate cut—these economic issues are inevitably entering more conversations, notes Avery Vise, vice president of trucking for FTR Transportation Intelligence.
“Putting aside the headlines, our overall forecast is for a pretty modest recovery this year,” with 2024 volumes up 1.6% year over year—“solid but nothing to be excited about,” Vise says. He adds that he sees next year shaping up to be a bit stronger, with growth on the order of 2.4%.
The big issue, as it has been for the past two years, continues to be overcapacity. “We still have something on the order of 95,000 more for-hire carriers [primarily truckload operators with no more than two trucks] today than before the pandemic, about 37% more.” That increase in the carrier population also accounts for “the majority of the roughly 250,000 more drivers in the market today versus prepandemic,” Vise adds. “There is still a lot of excess capacity to match up against increasing freight demand.”
Yet he believes “we are in the mechanics of recovery.” He cites FTR’s estimates of “active” utilization (i.e., the utilization of trucks with drivers), which is FTR’s core metric for assessing market tightness and which represents a measure of the number of trucks needed to haul the freight that’s available. “That’s coming off a trough [last year] and has been trending up most of this year,” he notes.
He expects that by this year’s fourth quarter, “we will be in line with the 10-year average for utilization of 92%.” Vise further projects that in the first and second quarters of 2025, active utilization industrywide will reach 95%. “And that is when you get significant upward pressure on rates,” he notes.
STRUCTURAL CHANGES UPENDING THE MARKET
Then there are the effects of structural factors that are changing the market long term, what Vise calls “a permanent shift in capacity from larger to smaller carriers operating in the spot market on behalf of brokers.” It’s a fundamental change in how the market operates, he says, adding “it’s not just that we have overcapacity but why?”
A lot of that has to do with the rise of intermediaries—brokers and freight forwarders—using flexible and more sophisticated digital freight platforms. “They have visibility they’ve never had before into where those small carriers are, what hours of service they have available and when, their preferred routes and loads, and where they want to go next.”
Vise cites as well some revealing data on empty miles from the annual truck costing report published by ATRI (the American Transportation Research Institute). “The average empty mile percentage for the entire for-hire industry was somewhere between 14% and 15%,” he notes. “But empty miles for smaller carriers was lower, 10%.”
“That’s counterintuitive. Technology has changed that,” he’s observed. “You [the small one- or two-truck carrier] can program in your ‘wish list’ of loads, which then pop up [on your smartphone] based on the preferences you set up and the algorithms behind the app.”
These digital planning and execution tools are not just conveniently available on a driver’s smartphone, they’re also extremely effective at quickly and accurately matching loads to trucks in near real time. “Drivers have more ability to find the loads they want faster. If you can get one or two more loads a week and cut down on empty miles, that can offset the impact of stagnant rates,” Vise says.
All in all, planning and forecasting for truckers has become that much more fluid and difficult, fraught with more uncertainty than ever, Vise says. “Everyone wants to analyze the market based on what’s happened in the past, but that’s not working,” he explains. “There have been so many structural changes that people have not dealt with before; that makes relying on historical norms inaccurate, if not downright dangerous.”
GETTING AHEAD OF THE CURVE
Two other carriers that aren’t letting the stubborn freight recession curtail their expansion plans are LTL truckers A. Duie Pyle and Estes Express Lines.
“Rates are relatively stable, and there is decent pricing discipline in the market,” notes John Luciani, chief operating officer of LTL solutions for Pyle, adding that over the first half of the year, the carrier’s shipment count per day was up about 11%. “Retail is probably driving a lot of the activity right now. Shipment size is down, while bill [of lading] count is up. [Retailers are] buying [and shipping] in smaller quantities as inventory levels continue to contract.”
At the same time, “customers are clawing back some of the accessorial [charges] and are really focused on minimizing costs where they can,” Luciani adds. And they are testing the market. “Customers who have volume are leveraging that. We are seeing some rate pressure from customers taking their business out to bid,” he notes.
That’s not stopping Pyle from growing its network. The Northeast-focused carrier has added 77 doors at its Maspeth, New York, facility to complement capacity at its New York City terminal in the Bronx. It also bought new terminal properties in Camp Hill and Erie, Pennsylvania; Rochester, New York; and Bridgeport, West Virginia. It will end the year with 34 terminals, and a workforce of 1,200 pickup and delivery drivers and 400 linehaul drivers serving the Northeast U.S.
Webb Estes, president and chief operating officer at LTL carrier Estes Express Lines, has a simple definition of a freight recession: “when freight [volume] is less than it was the year before.”
In the current environment, “it feels more like we just came off a mountaintop of demand. We were on a really big high for a couple of years,” he recalls. Now, Estes is dealing with a market where “we are trying to figure out what the new normal is.”
The last two years have brought unprecedented challenges for a company Webb’s great grandfather founded four generations ago, in 1931. “After [living] through the Covid onslaught, then a booming market, then YRC going out of business, and then a cyberattack, we feel we can handle whatever comes our way,” he notes. “We have built a gritty and resilient team that thrives on challenge.”
Estes was a big participant in the auction for YRC’s assets. The company ended up acquiring (by purchase or lease assumption) 36 terminal properties as well as purchasing 6,800 YRC trailers, which have nearly all been rebranded with Estes livery.
The company has added 24% more dock doors to its network over the past three years. So far this year, Estes has brought online an additional 452 doors and plans to get that number up to 1,430 by the end of the year. That’s from building and acquiring new terminals as well as expansions at existing facilities.
“We have been able to create the capacity we needed to respond to customers in the post-YRC environment,” Estes notes. The company will end the year with a network of 280 terminals supporting 22,000 employees operating 10,400 tractors and 40,000 trailers.
As for peak season, “the only nuance about this peak season is that it will be shorter,” Estes says. “Thanksgiving is on the 28th, so we have five fewer days [between Thanksgiving and Christmas] than last year. This year will have the shortest window between [the two holidays].”
LOOK AHEAD, NOT BACK
All downcycles eventually flip. Yet in the view of Jim Fields, chief operating officer for LTL carrier Pitt Ohio, the key is “to look forward, not back, regardless of what is happening to the economy.”
Fields and his team are focused on two primary objectives to improve the business and cement the support of Pitt Ohio’s customers: strategically applying technology that further digitizes the business—particularly automating back-office functions and eliminating wasteful manual work like rekeying data or scanning documents—and hiring and retaining the best team of people possible.
Even with technology increasingly automating many parts of trucking, “this is still a people business,” emphasizes Fields. “We want the best, most professional, safest drivers. Dock workers who take care of the freight as if it were their own. Managers and supervisors who help our employees grow and succeed, and who treat them with respect.
“We want to take advantage of the different skill sets of our employees to advance the capabilities of the company and the services we provide to customers,” Fields adds. “When we’re successful at that, we all win.”
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."