The Council of Supply Chain Management Professionals’ annual EDGE Conference will provide insights into the key challenges facing global supply chains.
It makes a lot of sense that the Council of Supply Chain Management Professionals (CSCMP) chose “The State of the Global Supply Chain” as the theme for its 2024 EDGE Conference and Exhibition. From Houthi attacks on containerships in the Red Sea to a drought causing low water levels in the Panama Canal, external factors across the globe continue to have a profound impact on companies’ supply chain operations.
To help companies better address these challenges, CSCMP has assembled a slate of over 100 educational sessions presented by industry experts and thought leaders for its annual conference, set to take place from Sept. 29 to Oct. 2 in Nashville, Tennessee. Conference attendees will also have an opportunity to check out the latest products and services from supply chain technology and solution providers at the event’s Supply Chain Exchange Exhibition.
In between conference sessions and visits to the exhibit hall, attendees will have many opportunities to network with peers from across the globe. According to event organizers, 66% of the expected 3,000 conference attendees hold director-level positions or above. In addition to the networking receptions, conference-goers can participate in a whiskey tasting, visit a puppy play park, and take in performances by Dolly Parton impersonators and up-and-coming Nashville musicians.
BARBIES, TRUCKS, AND TEAMWORK
To set the tone of the conference, CSCMP has pulled together a roster of keynote speakers with deep supply chain expertise who can draw on rich career experiences to address the key issues of the day.
Taking the stage on Oct. 1, Roberto Isaias, executive vice president and chief supply chain officer at Mattel, will discuss how the toy company’s supply chain has helped it deliver on its mission to create innovative products and experiences that inspire fans, entertain audiences, and foster child development through play. With a focus on the iconic Barbie brand, Isaias will explore Barbie’s supply chain journey, detailing how the brand has expanded its share worldwide, weathered supplier challenges, and managed the surge in demand following the launch of the Barbie movie.
Also speaking is Shelley Simpson, president and incoming chief executive officer at J.B. Hunt Transport Services Inc. She will draw on her more than 29 years of experience in the transportation and logistics industry to inspire attendees. During her time at J.B. Hunt, Simpson has led several significant change initiatives, such as launching the Integrated Capacity Solutions (ICS) business unit, which expanded Hunt’s service offerings beyond asset-based trucking into the brokerage side of the business, and helping to commercialize J.B. Hunt 360, the company’s digital freight-matching platform.
The final day of the conference will kick off with a panel of supply chain leaders who will provide actionable insights and strategies for developing and retaining high-performing supply chain teams. Panelists for this session include Tim Perkins, chief executive officer at supply chain sourcing company Sourcifi; David Colyott, executive vice president of operations at distilled spirits and food ingredients producer MGP Ingredients; Joe Peloquin, vice president of fulfillment at meal-kit company Hello Fresh; Colin Yankee, chief supply chain officer at retail chain Tractor Supply Co.; and Lucas England, vice president of operations at global international trade company DP World.
In addition to the keynote addresses, the conference will offer more than 100 educational breakout sessions across various tracks. These tracks cover a wide range of critical supply chain topics, including leadership and talent development, network planning and optimization, the global supply chain, order fulfillment and customer service, risk mitigation, sales and operations planning and inventory planning, sustainability, logistics and transportation, and warehousing and distribution. Speakers come from a range of well-known organizations, such as Walmart, Nestlé, the University of Tennessee, Mars, JLL, Penn State University, SAP, C.H. Robinson, and Li & Fung, to name just a few.
Those looking to delve further into the latest research should consider attending the Academic Research Symposium (ARS), a one and a half-day event that starts the Saturday before the main conference. The symposium, which is open to supply chain practitioners as well as researchers and educators, will feature multiple breakout tracks on topics like research methodology, artificial intelligence (AI) and other technological innovations in the supply chain, sustainability, and pedagogical best practices. This annual symposium highlights CSCMP’s longtime focus on fostering collaboration and partnerships between academia and industry.
A GLIMPSE OF THE FUTURE
As a complement to the educational conference, EDGE also includes the Supply Chain Exchange Exhibition, where attendees can explore cutting-edge technologies and services that are shaping the future of supply chain management. Along with the more-established companies, the exhibit hall will feature a “Startup Alley,” a dedicated area showcasing emerging companies and technologies that are poised to disrupt the supply chain industry.
Along with the exhibits and demonstrations by technology and solution providers, the exhibit hall will feature two show-floor specialty theaters: the Ask the Expert Theater and the Innovation Theater. These venues will provide platforms for in-depth discussions and demonstrations of cutting-edge solutions.
At the Innovation Theater, exhibitors and sponsors will have a chance to demonstrate their technologies in a format reminiscent of the popular TV show “Shark Tank.” They will give a 15-minute demonstration, followed by a five-minute Q&A period. This format promises to deliver concise, high-impact presentations of the latest advancements in supply chain technology.
Also taking place on the show floor will be the real-time judging of the “Annual 3 V’s Innovation Award Contest.” Now in its second year, the 3 V’s Awards recognize those companies that best embody the 3 V’s framework (improving visibility, reducing variability, and increasing velocity), originally created by supply chain thought leader Art Mesher. Finalists for the awards will be presenting their concepts at the Innovation Theater in front of a panel of judges.
For more information or to register for EDGE 2024, visit the conference website, www.cscmpedge.org.
Conference Details
What: CSCMP’s Annual EDGE Conference and Exhibition
When: Sunday, Sept. 29, to Wednesday, Oct. 2
Hours: Sunday, Sept. 29: 7 a.m.–9:30 p.m.
Monday, Sept. 30: 7 a.m.–10 p.m.
Tuesday, Oct. 1: 7 a.m.–7:15 p.m.
Wednesday, Oct. 2: 7–11:15 a.m.
Where: Gaylord Opryland Resort & Convention Center, Nashville, Tennessee
Cost: $1,895 for premier members; $2,495 for nonmembers (discounts offered for academic, student, international, military, and young-professional members)
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."