In our continuing series of discussions with top supply-chain company executives, Michael Larsson discusses robotics, how artificial intelligence is affecting automation design, and the rise of flexible fulfillment.
David Maloney has been a journalist for more than 35 years and is currently the group editorial director for DC Velocity and Supply Chain Quarterly magazines. In this role, he is responsible for the editorial content of both brands of Agile Business Media. Dave joined DC Velocity in April of 2004. Prior to that, he was a senior editor for Modern Materials Handling magazine. Dave also has extensive experience as a broadcast journalist. Before writing for supply chain publications, he was a journalist, television producer and director in Pittsburgh. Dave combines a background of reporting on logistics with his video production experience to bring new opportunities to DC Velocity readers, including web videos highlighting top distribution and logistics facilities, webcasts and other cross-media projects. He continues to live and work in the Pittsburgh area.
Michael Larsson’s career in automation and robotics has spanned more than three decades. Today, he is president of Dematic, with responsibility for Dematic Americas and Kion Industrial Truck Services for the Americas, and serves on the executive board of Kion Group, Dematic’s parent company. Before joining Dematic as executive vice president in 2021, Larsson was senior vice president and managing director of ABB’s Robotics and Discrete Automation business unit. He has worked with clients globally, including those in the electronics, automotive, aerospace, and consumer goods industries. Larsson holds a Bachelor of Business Administration degree from Stockholm University School of Economics in Sweden.
Q: How would you describe the current state of our supply chains?
A: The state of the global supply chain remains complex, marked by ongoing challenges stemming from the Covid-19 pandemic, geopolitical tensions, shifting consumer demands, and higher interest rates. However, amidst these challenges, the industry exhibits resilience and adaptability. Companies are proactively reassessing their supply chain strategies, considering reshoring production, and diversifying their supplier base to mitigate risks.
In addition, advancements in technology, particularly the rapid adoption of AI, are revolutionizing supply chain operations. These technological innovations foster agility, enable data-driven decision-making, and enhance supply chain visibility and efficiency. Sustainability considerations are gaining prominence, reflecting a growing commitment to responsible business practices. Despite the ongoing labor shortages, supply chain leaders are prioritizing resilience and leveraging data and AI-driven insights to navigate uncertainties and drive future growth.
Q: Are you seeing any other notable trends in automation?
A:As a general trend, we’re seeing a rise in flexible fulfillment. Rather than a traditional warehouse with conveyors, racking, shuttles, etc., that are fixed in place, we are shifting toward technologies such as automated guided vehicles (AGVs) and autonomous mobile robots (AMRs). These solutions enable users to program them to move around a distribution center floor autonomously. They can run 24/7, even in a dark warehouse, and provide increased efficiency and labor optimization for our customers.
Powered by software, these technologies optimize operations, ensuring users have insights into all areas of their distribution center. With this access, users can also manage throughput, adjust to peak, and provide data on how equipment is running.
Q: How have newer technologies like robotics changed automation design during the past 10 years?
A:Advancements in robotics have not only introduced greater efficiency but also fostered the development of more versatile and interactive automated storage solutions. These next-generation systems represent a paradigm shift, offering enhanced capabilities to handle a diverse range of inventory configurations and support various order fulfillment activities.
For instance, integrated installations combining multiple forms of automated storage, robotics, and manual pick cells have become increasingly prevalent. This trend has resulted in improvements such as increased throughput, enhanced storage density, and streamlined processes, ultimately revolutionizing the way warehouses operate and adapt to evolving demands.
Q: In what ways is artificial intelligence being applied to automation?
A:AI is revolutionizing automation by enabling data-driven decision-making processes. At Dematic, AI plays a critical role in leveraging data to optimize throughput, manage inventory surges, identify vendor risks, and navigate unexpected peaks. By analyzing diverse data sources, AI can proactively predict disruptions throughout the supply chain, giving managers more time to react and prepare, thereby minimizing downtime and preserving profits.
Looking ahead, AI will become increasingly indispensable, with autonomous, connected, intelligent supply chains poised to become universally adopted. This transformative technology allows businesses to make informed decisions and streamline operations, ultimately enhancing efficiency and competitiveness in the evolving landscape of automation. In a recent report from MHI and Deloitte, 87% of survey respondents predicted autonomous, connected, and intelligent supply chains would be the norm by 2027, while only 5% said the industry was there today.
Q: Do you see autonomous mobile robots as competition for traditional conveying systems and forklifts?
A: AMRs offer advantages in warehouse automation, showcasing flexibility, adaptability, and safety features. However, it’s essential to recognize that conveyors remain a fundamental component of warehouse operations, serving as the backbone for material movement in virtually every facility. While AMRs excel in dynamic environments and offer benefits like freeing up labor, quick implementation, and enhanced safety features, conveyors provide consistent and reliable transport, especially for high-volume and repetitive tasks.
Ideally, both systems work collaboratively to optimize warehouse flow, with AMRs navigating around obstacles and complementing conveyor systems to ensure seamless operations. This integrated approach allows warehouses to leverage the strengths of each technology, ultimately enhancing productivity, efficiency, and safety while adapting to evolving industry demands.
Q: You oversee both the Dematic and Kion brands. Is there an advantage for customers to work with a large company like yours that offers a wide range of solutions?
A:Yes, because we’re part of the Kion group, our customers gain distinct advantages extending beyond our global presence and wide-ranging solutions. While Dematic specializes in the supply chain sector, the Kion portfolio of brands encompasses the world’s leading providers of forklift trucks and warehouse equipment. Anything a customer needs to ensure the smooth flow of materials through their facilities, we have within the Kion umbrella. That partnership enables another layer of innovation, agility, and flexibility, too, because the brands are working together in harmony to make better end-to-end solutions for our customers.
That percentage is even greater than the 13.21% of total retail sales that were returned. Measured in dollars, returns (including both legitimate and fraudulent) last year reached $685 billion out of the $5.19 trillion in total retail sales.
“It’s clear why retailers want to limit bad actors that exhibit fraudulent and abusive returns behavior, but the reality is that they are finding stricter returns policies are not reducing the returns fraud they face,” Michael Osborne, CEO of Appriss Retail, said in a release.
Specifically, the report lists the leading types of returns fraud and abuse reported by retailers in 2024, including findings that:
60% of retailers surveyed reported incidents of “wardrobing,” or the act of consumers buying an item, using the merchandise, and then returning it.
55% cited cases of returning an item obtained through fraudulent or stolen tender, such as stolen credit cards, counterfeit bills, gift cards obtained through fraudulent means or fraudulent checks.
48% of retailers faced occurrences of returning stolen merchandise.
Together, those statistics show that the problem remains prevalent despite growing efforts by retailers to curb retail returns fraud through stricter returns policies, while still offering a sufficiently open returns policy to keep customers loyal, they said.
“Returns are a significant cost for retailers, and the rise of online shopping could increase this trend,” Kevin Mahoney, managing director, retail, Deloitte Consulting LLP, said. “As retailers implement policies to address this issue, they should avoid negatively affecting customer loyalty and retention. Effective policies should reduce losses for the retailer while minimally impacting the customer experience. This approach can be crucial for long-term success.”
Waves of change are expected to wash over workplaces in the new year, highlighted by companies’ needs to balance the influx of artificial intelligence (AI) with the skills, capabilities, and perspectives that are uniquely human, according to a study from Top Employers Institute.
According to the Amsterdam-based human resources (HR) consulting firm, 2025 will be the year that the balance between individual and group well-being will evolve, blending personal empowerment with collective goals. The focus will be on creating environments where individual contributions enhance the overall strength of teams and organizations, and where traditional boundaries are softened to allow for greater collaboration and inclusion.
Those were the findings of the group’s report titled "World of work trends 2025: The collective workforce.” The study was based on data drawn from the anonymized responses of 2,175 global participants of the Top Employers Institute’s HR Best Practices Survey for 2025, and 2,200 organizations from its 2024 edition.
To cope with those broad trends, the report found that companies must adopt “systems thinking,” a way of understanding how different parts of a system—whether an organization or a society—are connected and influence each other. Leaders who learn that skill can design holistic strategies that align employee needs with organizational priorities and broader societal challenges, the group said.
Toward that goal, the report highlights five trends that are reshaping and impacting the global workforce for 2025. They include:
Sustainable Workplaces - integrated partnership between society and organizations. In 2025, organizations will face growing pressure to address global challenges ranging from ethical AI use in the workplace to demographic changes like declining birth rates and an aging population. These issues are no longer isolated from business; they demand an integrated partnership between society and organizations. For example, labor shortages driven by demographic changes challenge companies to rethink their workforce strategies for future sustainability; for example, family-friendly offerings have increased substantially over the last year as employers acknowledge the reality that many more people are now responsible for aging relatives as well as young children.
New belonging – networking beyond to connect with various jobs, industries, and networks. Unlike previous generations, today’s employees change jobs and careers with greater fluidity, spanning multiple organizations over relatively short periods. This shift is reshaping the traditional, company-centered sense of belonging into a more dynamic, interconnected experience. Employees no longer expect to build lasting relationships solely within a single organization, but rather they form communities that stretch across various jobs, industries, and networks, sometimes even in public coworking spaces where the people they interact with daily may not even work for the same company. However, this fluidity offers companies a unique advantage: as employees move between organizations and interact with diverse professionals in shared spaces, they bring with them fresh ideas, innovations, and relationships that generate significant value.
Transforming experiences – “new collar” jobs. In 2025, we will see a substantial blurring of the traditional categories of “white collar” jobs—typically clerical, administrative, managerial, and executive roles—and “blue collar” jobs, which are typically found in the agriculture, manufacturing, construction, mining, or maintenance sectors. The nature of jobs once considered blue-collar has changed dramatically, thanks in no small part to advancements in technology, especially AI. Post pandemic, there seems to be a much higher demand in many places around the world for skilled trades and manual labor, coupled with a growing emphasis for needed skills over formal qualifications. This shift, sometimes described as the rise of “new collar” jobs, combines the technical expertise often associated with blue-collar work with the adaptability and digital skills needed in today’s job market.
Neuroinclusion - a competitive advantage. Organizations are also increasingly recognizing the advantages of including neurodivergent individuals in the workplace, hiring people with autism, dyslexia, dyspraxia, dyscalculia, and ADHD, as well as certain mental health conditions. In addition to bringing bringing unique perspectives and capabilities, these employees are also an important part of Diversity, Equity and Inclusion (DEI). This practice often requires companies to provide accommodation, adjustments, and support, but 2025 will bring a more radical shift, as neuroinclusivity is evolving from an afterthought to a foundational principle in workplace design, culture, and HR policies.
AI-powered leadership - balance between human intuition and AI’s analytical power.
If 2024 marked AI’s disruption of highly skilled roles like software development and healthcare, 2025 will be the year AI reshapes the highest levels of leadership, bringing a new balance between human intuition and AI’s analytical power. In this evolving landscape, leadership is no longer an individual pursuit, but a collective effort changed by intelligent systems. AI is not just influencing mid-level roles; it is becoming a partner in the C-suite, helping leaders navigate complexity, understand team dynamics, and make strategic decisions that benefit the entire organization.
The next time you buy a loaf of bread or a pack of paper towels, take a moment to consider the future that awaits the plastic it’s wrapped in. That future isn’t pretty: Given that most conventional plastics take up to 400 years to decompose, in all likelihood, that plastic will spend the next several centuries rotting in a landfill somewhere.
But a Santiago, Chile-based company called Bioelements Group says it has developed a more planet-friendly alternative. The firm, which specializes in biobased, biodegradable, and compostable packaging, says its Bio E-8i film can be broken down by fungi and other microorganisms in just three to 20 months. It adds that the film, which it describes as “durable and attractive,” complies with the regulations of each country in which Bioelements currently operates.
Now it’s looking to enter the U.S. market. The company recently announced that it had entered into partnerships with South Carolina’s Clemson University and with Michigan State University to continue testing its products for use in sustainable packaging in this country. Researchers will study samples of Bio E-8i film to understand how the material behaves during the biodegradation process under simulated industrial composting conditions.
“This research, along with other research being conducted in the United States, allows us to obtain highly reliable data from prestigious universities,” said Ignacio Parada, CEO and founder of Bioelements, in a statement. “Such work is important because it allows us to improve and apply academically driven scientific research to the application of packaging for greater sustainability packaging applications. That is very worthwhile and helps to validate our sustainable packaging technology.”
Transportation leaders, policymakers, administrators, and researchers from government, industry, and academia will gather January 5-9, 2025, in Washington, D.C., for the 104th annual meeting of the Transportation Research Board (TRB), sponsored by the National Academies of Sciences, Engineering, and Medicine.
The meeting’s program covers all modes of transportation and features hundreds of sessions and workshops on various transportation-related topics. The theme for this year’s conference is how innovations in technology, business, and processes help support transportation’s role in a thriving society, according to TRB.
Speakers at this year’s event include TRB executives as well as federal, state, and international government leaders and policymakers. Discussions on zero-emissions freight, supply chain shifts, automated vehicles and roadway digital infrastructure, National Transportation Safety Board investigations, and other topics will take place throughout the week, according to TRB. Held every January in Washington, D.C., the TRB Annual Meeting attracts more than 13,000 attendees from throughout the United States and around the world.
When the trucking giant known as Saia LTL Freight was founded back in 1924, the “company” consisted of just one employee, Louis Saia Sr. of Houma, Louisiana. And it didn’t own a single truck: Saia removed the rear seats from his family car in order to haul his customers’ goods to New Orleans, where he traveled to pick up produce.
One hundred years later, the firm has been bought and sold, acquired some competitors, and moved to Johns Creek, Georgia. And it has added a few more workers. Saia today employs more than 15,000 people who operate 213 terminals across the country and a fleet of over 6,500 tractors and 22,000 trailers.
Saia is now celebrating its 100th anniversary, and the company says it’s not done growing. At a November centennial celebration event, Saia announced that it would invest $1 billion in its operations this year to support further expansion, technological advancements, and its ongoing commitments to sustainability and community involvement. “Our centennial is not just about looking back at our achievements but also looking forward to the innovations and opportunities that lie ahead,” President and CEO Fritz Holzgrefe said in a release.
To commemorate its anniversary, Saia also launched two mobile museums that will stop at select venues for private events and visits. Guests can step into a real Saia truck and explore the company’s 100-year history through interactive artifacts. Visitors can also get behind the wheel of an action-packed simulator to learn what it’s like to be a Saia driver.