Victoria Kickham started her career as a newspaper reporter in the Boston area before moving into B2B journalism. She has covered manufacturing, distribution and supply chain issues for a variety of publications in the industrial and electronics sectors, and now writes about everything from forklift batteries to omnichannel business trends for DC Velocity.
Managers at high-volume warehouses and distribution centers are constantly looking for ways to make their processes run more smoothly and efficiently—and for many, the secret to success lies in improving the way they sort the many boxes, bags, mailers, and pouches that wend their way through facilities each day.
“We do most of our business in middle-mile [and] last-mile applications,” says Tim Kraus, product manager at conveyance and parcel automation solutions company Intralox, which serves customers in the logistics, food, and consumer packaged goods industries, among others. “[Customers are] always looking for package mix—what can and can’t they sort on [a] machine. They’re always looking for throughput—what’s the maximum throughput they can get. And they want to know the number of destinations and the footprint it will take up in a building. And price.”
Kraus says solving for those variables can lead to a more efficient operation—especially if you put the latest in automated sortation solutions to the test.
There was no shortage of new products and services designed to boost efficiency at the recent Modex 2024 show in Atlanta, a biennial event that showcases the latest material handling and technology solutions for warehousing, distribution, and supply chain operations. Here’s a look at three examples from the show floor that illustrate how sorters are getting smarter, faster, and more accurate thanks to high-tech innovations.
ADVANCED CONTROLS UNLOCK FLEXIBILITY
Sorter controls can help companies make the most of their automation investments. Intralox highlighted the availability of prepackaged advanced sorter controls for its Activated Roller Belt (ARB) Sorter S7000, a feature that provides customers with an “out of the box” solution for improving the sorting process. As Kraus explains, the company has “productized” sorter controls by offering a ready-made solution that works with a wide range of applications. The solution, which includes package-tracking and divert actuation logic, saves on installation time and increases sort accuracy and reliability.
Here's how it works: The advanced sorter controls allow customers to sort more precisely to a destination—a conveyor, bin, gaylord, or the like—by accurately controlling where products exit the sorter. This can lead to greater flexibility. Depending on the application, customers can configure sort destinations closer together or add destinations in the same amount of space, creating more destinations per footprint. This can help condense the overall footprint of the conveying and sorting solution to save money.
“The openings for the destinations can be shorter and closer together if you’re more precise, which means you can have more destinations in a compact footprint,” Kraus explains. “And that would also reduce the investment; if the sorter gets smaller, it’s usually a lower capital investment.”
Better controls can also help keep the conveying and sorting process running smoothly. For example, the system’s “SmartFill” chute logic spreads out packages that are destined for a single location, helping prevent backups. As Kraus explains, the control logic determines where to have packages exit the sorter so that the sorter can fit more items into the space—avoiding situations in which a few large boxes can effectively block other items from being sorted to the destination.
“In a normal application, any particular destination may become full after just a few large boxes,” he says. “The next package intended for that destination can’t be sorted to the ‘full’ destination and must be reprocessed or [it] might shut the system down.”
By spreading the packages out, the control logic also enables the system to run for longer intervals without having an employee step in to empty the receiving container, reducing the number of people needed to staff those sorting destinations.
“This helps middle- and last-mile operations run efficiently during both peak and nonpeak seasons,” Kraus notes.
And it’s all made possible by the out-of-the-box controls that make setup simple. What used to require customized work can now be accomplished with the touch of a few screens. And that makes the process easy to replicate, which is a boon to companies seeking to automate their last-mile operations, in particular.
“If you’re automating the last mile, it’s likely you’re not just doing that in one place. You’re probably using similar technology [in multiple locations],” Kraus explains, emphasizing the ability to get systems up and running quickly across an entire last-mile network. “If it’s all ‘plug and play,’ there are benefits for the customer who has to maintain the system as well. They can be trained once, and everything will be the same in all facilities—maintenance, diagnostics, data reporting; it’s all the same.”
AI ENHANCES ACCURACY
Sorters are also getting smarter thanks to artificial intelligence (AI) and machine learning (ML)—features that can help keep warehousing and DC operations humming along, unimpeded. Leaders at warehouse automation specialist Trew LLC touted the addition of AI to the company’s TrewSort sliding-shoe sorter as an example of how intelligent sorter design is making it easier for retail, e-commerce, and other high-throughput operations to sort cartons, parcels, totes, and poly bags, day in and day out.
Sliding-shoe sorters are among the most common types of high-speed sorter technology used in warehousing and distribution operations. The basic design consists of a conveying platform that connects to a main in-feed conveyor line. As cartons reach their sort destination, small blocks, known as shoes, slide across the conveying surface to gently push items down the next path on their journey. Trew’s “AI inside” feature incorporates self-learning actuators with mechanical and control design elements that effectively allow the sorter to “learn on the job.”
“The AI uses machine learning built into the divert actuator, allowing the sorter to maintain accuracy by self-identifying issues before they become problems,” says Andrew Herchenbach, a product manager for Trew LLC. “There is deep thinking in every detail of the sorter.”
Herchenbach offers an example to illustrate the point: “A great analogy would be high-performance cruise control in a high-performance car. The AI monitors and learns [about] the car’s performance and figures out how to feed the engine fuel to maintain constant high performance as the flow of traffic and road conditions change. For the sorter, the goal is to handle products of a wide range of sizes and weights and maintain the highest levels of divert accuracy as operations change through the life of the sorter.”
The system is designed for heavy use in facilities running three shifts per day and can flex with a company’s growth plans: Features include adjustable divert switch locations, modular machine sections, an expandable electrical design, and adjustable after-sort lane connections.
iBOTS ENABLE ONE-TOUCH SOLUTION
The application of robotics has fundamentally changed the way many warehouses and DCs operate, a trend that was underscored by the equipment on display at Opex Corp.’s booth in Atlanta. The warehouse automation equipment company showcased the newest version of its automated sortation and order retrieval system—the SureSort X with Opex Xtract—which is designed for high-speed operations in retail, e-commerce, and even returns processing. The automated put-wall system has been around since 2017, but Opex has revamped it and added the Xtract feature in response to customer feedback, creating a system that can handle a wider range of items (it can process items 60% smaller, nearly 20% larger, and up to 300% heavier than the previous version) and that automates the retrieval and transfer of orders into shipping containers.
At the heart of the system are the company’s “iBOT” sorting robots—compact, multidirectional vehicles that sort inventory in the system’s grid, traveling horizontally and vertically throughout the system. The iBOTs can also be programmed to leave the storage grid for delivery and pack out.
In a nutshell, the system works like this: Items are inducted via a drop-conveyor and are run through a scan tunnel that analyzes and determines where to send them within the system’s aisles. Then the sortation iBOTs take over, sorting items to delivery bins, totes, or boxes. The iBOTs maneuver throughout the system and are able to change their destination while in transit, if needed. With Xtract, the iBOTs are programmed to retrieve prepared orders and deliver them to a packing station. Customers can also choose to automate the packing process by using specially designed Xtract totes; these feature a “split tray” or “bomb bay” design that enables them to drop the sorted items into the final shipping box or container when opened.
The system answers customers’ calls for a single integrated solution for sorting, retrieving, and automatically getting product into its final container—another example of how sorting technology can help streamline operations and address persistent labor challenges in the warehouse.
“Labor is one of the biggest problems for many companies out there; they just don’t have enough people,” explains Monty McVaugh, head of product management, warehouse automation at Opex. “[Xtract] automates the order takeaway, which allows companies to repurpose people to other work.”
These are just a few of the many examples of advanced sorter technology on display at Modex this year. For more information, check out our Modex 2024 coverage at www.dcvelocity.com.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."