VERL, Germany, April 11, 2024 – Beckhoff Automation continued its powerful growth trajectory in 2023, increasing global revenue to 1.75 billion euros. This represents a 16% increase compared with the previous year's sales. The company’s more than 5,500 employees worldwide (as of March 2024), including over 2,000 engineers, contributed to this international success.
In the U.S., revenue topped $163.13 million in 2023 – a 21.6% increase over 2022 – and accounted for roughly 10% of Beckhoff global revenue. Beckhoff USA expanded its workforce by 20% as the subsidiary forged new paths, with substantial growth in all areas of operations, technology and sales.
Beckhoff’s success comes largely from its breakthrough technologies. The company, long known as a leader in PC-based control and real-time industrial networking, continues to redefine what’s possible through its development of cabinet-free automation, adaptive manufacturing and integration of AI into industrial applications.
Challenging economic trends in 2023 and 2024
Despite the strong finish, 2023 was a challenging financial year. “The intense growth of incoming orders from 2022 continued in the first few months of 2023 and led to records in order backlog and sales,” explained Hans Beckhoff, Managing Director at Beckhoff. “However, incoming orders declined significantly as the year progressed. We can primarily attribute this to the fact that our customers built up large stockpiles of automation products and placed mass orders in 2022 and at the beginning of 2023 to compensate for fluctuations in deliveries during the global supply chain crisis. They balanced this by ordering smaller quantities as 2023 progressed. In addition, cyclical declines had an impact on some regions and industries.”
In the first quarter of 2024, Beckhoff observed a stabilization in incoming orders with a slightly positive trend. "We anticipate a significant increase in demand in the second half of the year," Hans Beckhoff added. “In 2024, we will probably still see a significant decline in incoming orders and sales in comparison to 2023. We do not expect to see decent growth again until 2025. However, that doesn't worry us. It will be the fifth sharp downturn that we will experience over our 44-year history. As a solid family business, we are well prepared for this and will make the most of the resulting opportunities together with our customers.”
Beckhoff USA invested heavily in people and infrastructure while championing new organizational goals to return to rapid growth. “We took all necessary steps to deliver in the face of extraordinary demand last year,” said Kevin Barker, President of Beckhoff USA. “In 2024, we continue to focus on providing world-class customer experiences, building high-performing teams and maintaining a culture of continuous improvement.”
All Beckhoff products available in-stock again
Over the past two years, Beckhoff has made extensive investments in production, warehousing and infrastructure, including increasing production capacity by more than 100%. In the U.S., order fulfillment returned to pre-pandemic lead times through strategic warehousing and supply chain initiatives. The subsidiary completed an automated storage and retrieval system (AS/RS) at its headquarters in the Minneapolis area. The AS/RS increased warehouse storage capacity by 60% with room to grow.
“Implementing the AS/RS was a major undertaking. It was complicated by the fact that we continued to receive product and ship in high volumes from the warehouse during the ambitious two-phase project,” Barker said. “But the positive impact has been huge. We’ve transformed processes for faster turnaround times and provide a more engaging, tech-enabled work experience for our growing warehouse staff.”
In addition, the global supply chain for components has improved significantly across the market. Beckhoff currently supplies almost all products from stock. "Our goal was to do everything we could to assure reliable standard delivery times for our customers again by the end of 2023," Hans Beckhoff stated.
A positive outlook in the long term
Overall, Hans Beckhoff remains very positive about the future. The company is engaging with engineers in Germany, the U.S. and around the globe in countless category-defining applications using breakthrough automation tech.
"Automation is a foundational technology used in all areas of society worldwide, and it is a driver behind digital and environmental transformation. Constantly growing demand and the introduction of new categories of products and technology should enable us to return to strong, steady growth from 2025 onward,” Hans Beckhoff said. “Our software and PC-based control technology – in combination with our powerful hardware for I/O, motion, vision and AI, along with the expertise and commitment of our employees – provide an excellent foundation for many successful customer applications. We are looking forward to taking on these challenges."
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.