Skip to content
Search AI Powered

Latest Stories

Press releases are provided by companies as is and have not been edited or checked for accuracy. Any queries should be directed to the company issuing the release.

New Survey Finds 80% of Companies Increase Revenue With Same-Day Delivery

Top benefits were higher customer satisfaction, sales, and retention rates

New Survey Finds 80% of Companies Increase Revenue With Same-Day Delivery

ATLANTA — Feb. 27, 2024 — In a recent survey, the vast majority (80%) of companies reported increased revenue after implementing same-day delivery.1 The growth is significant: Nearly one-third of retailers reported a revenue increase of more than 10%. The primary benefits cited by executives were higher customer satisfaction (80%), an increase in sales (70%), and improved retention rates (66%).

The research, published by Roadie, a UPS Company and a logistics management and crowdsourced delivery platform, in partnership with studioID, sheds light on the return on investment companies see from implementing same-day delivery.


“Same-day delivery isn’t just a competitive advantage for retailers, although it’s a critical one. It’s also a money-maker,” said Marc Gorlin, founder and CEO of Roadie. “To compete, retailers have to offer a menu of delivery options to let the customer choose when and how they want their purchase, each and every time they buy. But the potential payoff is clear – same-day delivery is a data-backed revenue-generating channel.”

Of the companies surveyed, most that offer same-day delivery have done so for three years or more (63%), and 68% found their same-day delivery ROI trends consistently upward year-over-year. The survey found ROI unlocks insights that help make decisions about:

Product and service offerings (65%)
Expansion of same-day delivery in new regions (59%)
Warehouse space (54%)
Distribution facility locations (51%)
Logistics investments (45%)
Labor (37%)

However, operational costs rose for 79% of companies after rolling out same-day delivery according to the survey, highlighting the need for cost-efficient delivery models.

As a result, most companies increased their prices when they launched a same-day delivery service, but in a variety and combination of ways. While 29% raised the prices of their products to offset delivery costs, 24% offered a free trial first, 17% charged an annual fee, 14% charged a one-time flat fee, 13% charged a same-day fee on each order, and 13% charged a monthly fee. Only 21% did not charge customers or raise prices, and 7% actually decreased their prices after adopting same-day delivery.

“Retailers can mitigate some of the up-front costs of a same-day delivery program by piloting with partners that can help keep start-up costs to a minimum. That can allow them to experiment, play with pricing and service levels, and optimize to ultimately find the sweet spot,” added Gorlin. “Though operational costs might rise at first, same-day delivery opens up new potential in sales, market share, and customer loyalty.”

Read the full report on the survey’s findings.

1 "Is Same-Day Delivery Worth the Hype?" (https://info.roadie.com/roi-of-same-day-delivery.) Roadie, Feb. 22, 2024.

About Roadie
Roadie, a UPS Company, is a logistics management and crowdsourced delivery platform. Founded in 2014, Roadie offers businesses fast, flexible, and asset-light logistics solutions for last-mile delivery. Roadie enables local delivery to more than 97% of U.S. households by providing access to more than 200,000 independent drivers nationwide – allowing businesses to offer their customers delivery optionality for almost any industry, from airlines to artisans.

Roadie’s solutions include local same-day pickup and delivery, delivery from warehouses with in-house sortation, oversized delivery, sustainable delivery, returns, and more. For more information, visit www.roadie.com.

Media Contact
Gregory FCA
Anna Patrick, 212-398-9680
apatrick@gregoryfca.com

https://www.roadie.com/resources/white-papers/research-report-is-same-day-delivery-worth-the-hype

The Latest

More Stories

Mitsubishi Logisnext Americas Group Announces UniCarriers® Forklifts’ Premier Club Winners for 2024

MARENGO, Ill. (Feb. 19, 2025)Mitsubishi Logisnext Americas, the exclusive manufacturer and provider of UniCarriers® Forklifts across North, Central and South America, proudly announces the winners of its Premier Club Awards for2024. This prestigious program honors the top nine UniCarriers Forklifts dealers throughout the Americas who exemplify the brand’s commitment to excellence, performance and customer satisfaction.

Each year, Premier Club winners set the highest standards in dealership professionalism, consistently exceeding expectations in market performance, aftermarket parts sales, new equipment sales, and overall service quality. Their dedication to innovation and reliability continues to elevate the UniCarriers brand and inspire the entire dealer network.

Keep ReadingShow less

Featured

kion linde tugger truck
Lift Trucks, Personnel & Burden Carriers

Kion Group plans layoffs in cost-cutting plan

photo of exotec as/rs

Exotec Launches Next Generation of Skypod System, an All-in-One Robot-Based AS/RS

Atlanta, GA, Feb 6, 2025 - Today Exotec®︎, a global warehouse robotics provider, announced the commercial launch of the Next Generation of Skypod®︎ system with higher performance, improved storage density, and advanced software features.

The Next Generation of Skypod comes with a number of design improvements including a new and more compact Skypod robot, a workstation for robot-to-robot picking, high-throughput Exchanger, and denser storage. These redesigns combined with new software features improve the throughput at a single workstation by 50% while also enhancing storage density up to 30% compared to the previous generation.

Keep ReadingShow less

Vanderlande to Showcase How to Automate Your Warehouse Success at ProMat 2025

ATLANTA– February 5, 2025Vanderlande, the global partner for future-proof warehouse solutions, today invited ProMat 2025 attendees to visit booth #S1503 to learn more about the fully integrated technologies, best-of-breed solutions and comprehensive services available to warehousing operations regardless of where they are in their automation journeys. Vanderlande experts will also present two interactive conference seminars that will draw on real-world examples and lessons learned to show attendees how they can successfully deploy automation for the faster and more efficient warehousing needed to stay competitive and thrive.

Known for providing leading global brands with the most advanced distribution centers (DCs), Vanderlande offers the fully-integrated and comprehensive suite of solutions dynamic retailers, including omnichannel brands and e-commerce companies in the general merchandise, apparel and food sectors, need to excel. The company’s automation technologies encompass the systems, software, robotics and services needed to optimize throughput, order accuracy and storage capacity in the most demanding fulfillment and store replenishment operations.

Keep ReadingShow less

Warp Announces Preparation for U.S. Government Partnership to Enhance Service and Efficiency

Los Angeles, CA, Jan. 29, 2025 (GLOBE NEWSWIRE) -- Warp, a tech-powered network of cross-docks and carriers offering various vehicle sizes, announced that 2025 it will extend its solutions and services to the U.S. government. Warp aims to modernize government freight logistics with machine-learning-driven planning, optimized network strategies, and flexible solutions to create efficient, cost-effective, and sustainable supply chain transportation.

Focused on optimizing every load, every time, Warp employs machine learning (ML), artificial intelligence (AI), and groundbreaking consolidation techniques to blur the traditional lines of freight shipping by combining the best elements of LTL, FTL, and parcel delivery. Using its homogenous fleet including cargo vans, sedans, box trucks, and 53-foot trailers, Warp facilitates carrier injections, inbound vendor consolidation, pool point distribution, zone-skipping, store replenishment, and national retail distribution for some of the world’s largest shippers.

Keep ReadingShow less
Toyota Material Handling MidSouth’s Forklift Donation Raises $40,000 for Higher Education

Toyota Material Handling and Toyota Material Handling MidSouth partner to donate 5,000-pound-capacity pneumatic forklift at Concrete Industry Management’s annual charity auction.

Photo courtesy of Toyota Material Handling

Toyota Material Handling MidSouth’s Forklift Donation Raises $40,000 for Higher Education

LAS VEGAS, Jan. 28, 2024 – Toyota Material Handling MidSouth, a full-service dealer for Toyota Material Handling, showcased its dedication to fostering the next generation of industry professionals by donating a 5,000-pound-capacity Toyota Core IC Pneumatic forklift to the Concrete Industry Management’s (CIM) annual charity auction on January 22.

The forklift’s winning bid of $40,000 significantly contributed to the auction’s total proceeds of $2.15 million, supporting CIM’s mission to address the growing demand for skilled professionals in the concrete industry. Offered at five universities, CIM equips students with technical, communication and management expertise, preparing them for successful careers in a rapidly evolving industry. Proceeds from the auction are used to assist CIM in funding higher education programs that offer degrees in concrete industry management.

Keep ReadingShow less