Victoria Kickham started her career as a newspaper reporter in the Boston area before moving into B2B journalism. She has covered manufacturing, distribution and supply chain issues for a variety of publications in the industrial and electronics sectors, and now writes about everything from forklift batteries to omnichannel business trends for DC Velocity.
It won’t be long before much of North America will be dealing with colder temperatures that bring a host of winter-weather challenges to the loading dock. Experts say now is the time to prepare for the change by inspecting docks to identify potential problems and perform any maintenance required to keep things running smoothly, safely, and energy-efficiently.
“It’s very important for companies to evaluate and prepare their loading docks for colder weather,” explains Joe Ellestad, director of customer relations and sales support for loading dock equipment manufacturer Rite-Hite. He says late summer and early fall are the best times to start evaluating docks for safety and energy efficiency, leaving time for maintenance and upgrades to be done before the freezing temperatures and accompanying ice and snow settle in. “There’s always a push around this time of year to get ready for the cold weather months—so we can be as tight as we can be at the loading docks.”
“The big one everyone thinks of first is energy savings,” he says, pointing to companies’ growing desire to reduce energy use as part of corporate sustainability and cost-reduction strategies.
But he says safety is also a driving force behind prepping your docks for winter.
“Things that come out of the sky during cold months cause safety issues at unprotected docks. A slip and fall or a forklift falling off a loading dock can be horrible—and costly in time, potential legal issues, and shutdowns,” Seis adds. “Those are the things that I would really look at first: energy savings and safety.”
Here are three steps to put you on the path to a smooth-running, safe, and energy-efficient loading dock.
START WITH AN INSPECTION
Experts agree the place to start is a loading dock inspection, which can be done by an outside partner, such as a supplier, or internally by the warehouse manager or loading dock supervisor. Many manufacturers offer loading dock inspection checklists to guide managers through the process. According to Seis, it’s important to check that dock levelers, dock doors, and door tracks are operating properly, with no gaps, cracks, or other damage. He also points to the need to check dock seals—including weather seals around the door and seals under the dock leveler—and dock shelters for gaps and wear. Inspections should include a check of the truck-restraint system as well, and a look at the dock drain to make sure there are no clogs that could allow water to collect and freeze.
“You should look at all the pieces of the loading dock and see what needs attention,” Seis says, adding that Ideal Warehouse offers a loading dock inspection kit that includes a simple, paper-based checklist that provides an easy way to get the job done. “In our case, it’s a pad of carbon paper. It’s old tech, but still very effective. Once you’re done, one copy can stay at the loading dock and the other can go to the office.”
The kit also includes a visual indicator (a red or green flag) to let employees know whether the dock is in tip-top shape or needs repairs.
Inspections should be done regularly—some companies do them daily, weekly, or even monthly—but when doing a pre-winter evaluation, Seis and others say it’s especially important to do a visual inspection on a bright sunny day, when gaps and openings around the doors and shelters will be obvious.
“If you look out and can see light when the truck is backed in, those are areas you want to focus on,” says Ryan Roehsner, senior national accounts sales manager for loading dock equipment manufacturer Systems LLC. “Where you see light is where you’ll see infiltration of precipitation. A visual inspection and proper sealing of equipment is where you want to start.”
Such conditions can also lead to energy loss, according to Rite-Hite’s Ellestad. He points to situations in which companies are using heaters along the loading docks to keep employees comfortable and equipment running efficiently as an example.
“When you’ve got your doors open and you’re unloading trailers, if you don’t have that weather seal, or environmental separation, you’ll have to run those heaters more or at a higher temperature to make sure your employees are comfortable and your forklifts operate properly,” Ellestad explains. “Maybe we don’t have to run the heaters as much if we have a nice buttoned-up loading dock.”
PREP FOR SNOW, LOW-LIGHT CONDITIONS
Another key element to consider, according to Roehsner, is snow and the low-visibility conditions it creates. He says companies should make sure that the drive approach to the loading dock is clear of snow and ice buildup, and that proper lighting is installed for maximum visibility in storms and in the late afternoon hours when darkness sets in.
“Anything you can do to enhance the lighting [or the] numbering on doors [will help],” Roehsner says, citing guidelights that can help trucks back in on center as an example. “And make sure the drive is clear, so you don’t have the potential for trucks to slip.”
Seis agrees, adding that, at the loading dock, “seeing is safety.” He points to low-energy LED lighting in rugged housings as perfect for standing up to the rigors of life on the dock.
MAKE REPAIRS, SCHEDULE UPGRADES
An early look at the loading dock can identify problems, and then it’s time to make repairs and upgrades or order new equipment. Leadtime is crucial in planning for those efforts.
“Strategywise, starting early allows you to schedule any work” and account for leadtimes if you need to order products or equipment, according to Seis. “And when you do it that way, it’s easier and less disruptive than when something is broken—because now it’s an emergency.”
Common examples of maintenance and repair include adding, fixing, or upgrading those weather seals around the dock and the dock leveler, as well as fixing or replacing doors, truck restraints, lighting systems, and the like. And if you’re looking to optimize energy use, it may be time to install a high-volume, low-speed (HVLS) ceiling fan to help direct heat generated around the dock closer to where employees and equipment are working.
“[HVLS fans] help bring that warm air up top and push it down,” allowing heat to circulate back into the building, Ellestad explains.
In the end, your dock inspection, snow and lighting prep, and any maintenance required will depend largely on your individual loading dock—so make sure you have the right employees assigned to the job and are working with the best possible outside partners.
“Every loading dock is a unique environment; it’s not just an opening cut into a wall,” Seis says, adding that key considerations include what products are being moved, how they are being moved, the size of the trailers coming in, and how often those trailers arrive. “Each business is different, so it’s important to work with a partner who understands all the questions that need to be asked in order to determine the right solutions.”
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."