Victoria Kickham started her career as a newspaper reporter in the Boston area before moving into B2B journalism. She has covered manufacturing, distribution and supply chain issues for a variety of publications in the industrial and electronics sectors, and now writes about everything from forklift batteries to omnichannel business trends for DC Velocity.
It won’t be long before much of North America will be dealing with colder temperatures that bring a host of winter-weather challenges to the loading dock. Experts say now is the time to prepare for the change by inspecting docks to identify potential problems and perform any maintenance required to keep things running smoothly, safely, and energy-efficiently.
“It’s very important for companies to evaluate and prepare their loading docks for colder weather,” explains Joe Ellestad, director of customer relations and sales support for loading dock equipment manufacturer Rite-Hite. He says late summer and early fall are the best times to start evaluating docks for safety and energy efficiency, leaving time for maintenance and upgrades to be done before the freezing temperatures and accompanying ice and snow settle in. “There’s always a push around this time of year to get ready for the cold weather months—so we can be as tight as we can be at the loading docks.”
“The big one everyone thinks of first is energy savings,” he says, pointing to companies’ growing desire to reduce energy use as part of corporate sustainability and cost-reduction strategies.
But he says safety is also a driving force behind prepping your docks for winter.
“Things that come out of the sky during cold months cause safety issues at unprotected docks. A slip and fall or a forklift falling off a loading dock can be horrible—and costly in time, potential legal issues, and shutdowns,” Seis adds. “Those are the things that I would really look at first: energy savings and safety.”
Here are three steps to put you on the path to a smooth-running, safe, and energy-efficient loading dock.
START WITH AN INSPECTION
Experts agree the place to start is a loading dock inspection, which can be done by an outside partner, such as a supplier, or internally by the warehouse manager or loading dock supervisor. Many manufacturers offer loading dock inspection checklists to guide managers through the process. According to Seis, it’s important to check that dock levelers, dock doors, and door tracks are operating properly, with no gaps, cracks, or other damage. He also points to the need to check dock seals—including weather seals around the door and seals under the dock leveler—and dock shelters for gaps and wear. Inspections should include a check of the truck-restraint system as well, and a look at the dock drain to make sure there are no clogs that could allow water to collect and freeze.
“You should look at all the pieces of the loading dock and see what needs attention,” Seis says, adding that Ideal Warehouse offers a loading dock inspection kit that includes a simple, paper-based checklist that provides an easy way to get the job done. “In our case, it’s a pad of carbon paper. It’s old tech, but still very effective. Once you’re done, one copy can stay at the loading dock and the other can go to the office.”
The kit also includes a visual indicator (a red or green flag) to let employees know whether the dock is in tip-top shape or needs repairs.
Inspections should be done regularly—some companies do them daily, weekly, or even monthly—but when doing a pre-winter evaluation, Seis and others say it’s especially important to do a visual inspection on a bright sunny day, when gaps and openings around the doors and shelters will be obvious.
“If you look out and can see light when the truck is backed in, those are areas you want to focus on,” says Ryan Roehsner, senior national accounts sales manager for loading dock equipment manufacturer Systems LLC. “Where you see light is where you’ll see infiltration of precipitation. A visual inspection and proper sealing of equipment is where you want to start.”
Such conditions can also lead to energy loss, according to Rite-Hite’s Ellestad. He points to situations in which companies are using heaters along the loading docks to keep employees comfortable and equipment running efficiently as an example.
“When you’ve got your doors open and you’re unloading trailers, if you don’t have that weather seal, or environmental separation, you’ll have to run those heaters more or at a higher temperature to make sure your employees are comfortable and your forklifts operate properly,” Ellestad explains. “Maybe we don’t have to run the heaters as much if we have a nice buttoned-up loading dock.”
PREP FOR SNOW, LOW-LIGHT CONDITIONS
Another key element to consider, according to Roehsner, is snow and the low-visibility conditions it creates. He says companies should make sure that the drive approach to the loading dock is clear of snow and ice buildup, and that proper lighting is installed for maximum visibility in storms and in the late afternoon hours when darkness sets in.
“Anything you can do to enhance the lighting [or the] numbering on doors [will help],” Roehsner says, citing guidelights that can help trucks back in on center as an example. “And make sure the drive is clear, so you don’t have the potential for trucks to slip.”
Seis agrees, adding that, at the loading dock, “seeing is safety.” He points to low-energy LED lighting in rugged housings as perfect for standing up to the rigors of life on the dock.
MAKE REPAIRS, SCHEDULE UPGRADES
An early look at the loading dock can identify problems, and then it’s time to make repairs and upgrades or order new equipment. Leadtime is crucial in planning for those efforts.
“Strategywise, starting early allows you to schedule any work” and account for leadtimes if you need to order products or equipment, according to Seis. “And when you do it that way, it’s easier and less disruptive than when something is broken—because now it’s an emergency.”
Common examples of maintenance and repair include adding, fixing, or upgrading those weather seals around the dock and the dock leveler, as well as fixing or replacing doors, truck restraints, lighting systems, and the like. And if you’re looking to optimize energy use, it may be time to install a high-volume, low-speed (HVLS) ceiling fan to help direct heat generated around the dock closer to where employees and equipment are working.
“[HVLS fans] help bring that warm air up top and push it down,” allowing heat to circulate back into the building, Ellestad explains.
In the end, your dock inspection, snow and lighting prep, and any maintenance required will depend largely on your individual loading dock—so make sure you have the right employees assigned to the job and are working with the best possible outside partners.
“Every loading dock is a unique environment; it’s not just an opening cut into a wall,” Seis says, adding that key considerations include what products are being moved, how they are being moved, the size of the trailers coming in, and how often those trailers arrive. “Each business is different, so it’s important to work with a partner who understands all the questions that need to be asked in order to determine the right solutions.”
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.