Ever wondered where that apple or deli salad you’re noshing on came from (and where it’s been)? We may soon have more clarity on questions like these, thanks to a new federal regulation known as FSMA 204.
Ben Ames has spent 20 years as a journalist since starting out as a daily newspaper reporter in Pennsylvania in 1995. From 1999 forward, he has focused on business and technology reporting for a number of trade journals, beginning when he joined Design News and Modern Materials Handling magazines. Ames is author of the trail guide "Hiking Massachusetts" and is a graduate of the Columbia School of Journalism.
The next time you pick up a snack—say, an apple or a jar of almond butter—at a local store, take a moment to see if you can figure out where that item was grown or produced. If you’re in a supermarket, you might glance at the label, but that often just tells you the name of the distributor. Bar codes aren’t much help either—they typically provide little more information than the item’s price or SKU (stock-keeping unit) number.
But just over two years from now, the picture will be much clearer—at least for players in the food supply chain—thanks to a federal regulation known as FSMA 204. FSMA 204, which stands for Section 204 of the U.S. Food and Drug Administration (FDA) Food Safety Modernization Act, establishes new, tightened traceability recordkeeping requirements for “persons who manufacture, process, pack, or hold foods included on the [agency’s] Food Traceability List”—a roster that includes many fresh fruits and vegetables, a variety of soft cheeses, shell eggs, nut butter, herbs, some categories of seafood, and refrigerated and ready-to-eat deli salads.
The FDA’s goal is to better protect the public from foodborne diseases by strengthening the food tracking system from farm to retailer, according to a white paper from Wiliot, an Illinois-based provider of cloud services and internet of things (IoT) technologies. The end goal is a stronger tracking system that will allow for faster identification and rapid removal of potentially contaminated food from the market, the FDA says on its website.
THE NUTS AND BOLTS
Though it’s part of a much broader food safety initiative, FSMA 204 at its core is simply about recordkeeping—recordkeeping by every entity that participates in the “harvesting, packing, and transportation of foods covered by Section 204,” according to the Wiliot white paper. That includes commercial farms, packing operations, and food processing facilities as well as a host of logistics-sector players. While carriers are exempt from FSMA 204, warehouses, food suppliers, wholesalers/distributors, grocery and convenience stores, and retail food establishments of all stripes come under the new rule’s purview.
As for the records themselves, parties subject to the rule must “maintain records containing key data elements (KDEs) associated with specific critical tracking events (CTEs) in the food handling process,” according to the FDA’s website. Examples of CTEs include harvesting, cooling, initial packing, shipping, and receiving. KDEs vary according to the CTE, but in the case of harvesting, for instance, the data elements would include the location of the farm (or even field) and date of harvest. Each affected company must store all of that information for 24 months. And if an outbreak of foodborne illness occurs, the company must be able to share all of it with federal regulators on 24 hours’ notice.
What makes this all the more complicated is that these companies must be able to share the data not just with the FDA, but also with suppliers, wholesalers, distributors, stores, and restaurants.
“Historically, the industry was only required to track where product came from and directly where it was shipped. That’s all changed with FSMA 204,” Brian Piancino, COO of Texas-based wholesaler Affiliated Foods Inc., said in a release describing his company’s response to the new requirements. “Now everyone from the grower in the field, to the processor, to the warehouse must have electronic data tracking in place and the ability to provide that data to the next person in line in the supply chain all the way to the backroom of the retail store.”
The FDA doesn’t dictate the type of technology required for compliance, but Wiliot says any company looking to meet the new requirements will almost certainly have to use automatic identification(auto ID) technologies such as smart tags and IoT sensors, all linked to interoperable online databases, to avoid incurring huge increases in labor costs.
NO TIME TO WASTE
The new traceability regulations took effect on Jan. 20 of this year, but the FDA has set a three-year grace period for adopting new processes, so enforcement begins on Jan. 20, 2026. While that might sound like a lot of breathing room, experts say it’s actually a pretty aggressive timeline for an IT project of this scope.
“That leaves only [28] months for an estimated 1.5 million-plus grocery stores, restaurants, convenience stores, and the entire supply chains of the products on the Food Traceability List to get traceability processes and traceability data management and recordkeeping systems in place,” says Derek Hannum, chief customer officer for ReposiTrak, a provider of supply chain risk mitigation and compliance management solutions. “In short, there is an enormous amount of work to get done and not very much time to do it.”
According to Hannum, the protocols needed to comply with the new traceability requirements will be a big step up from current recordkeeping practices, like the common “one forward/one back” approach, where each company keeps its own records on who it receives product from and who it ships product to. A big part of the challenge will be finding ways to share detailed information swiftly with so many other parties.
“It’s the sharing of the data between suppliers, wholesalers, distributors, stores, and restaurants that is new, and virtually no one has systems or processes in place today to make this data-sharing easy and routine in the complex network of players that comprise the U.S. food supply chain,” Hannum says.
Savanna Holt, a transportation manager with supply chain consulting and technology services firm enVista, agrees. “Based on [what we’re seeing with] the clients, organizations, and other industry stakeholders we’ve been working with, [almost] no one is compliant with FSMA 204 standards yet,” she says. “The majority of the industry is still in the initial stages of trying to wrap their heads around FSMA 204’s requirements and determine what best practices are for compliance.”
The chief hurdle is that the new rule requires a far more granular level of data tracking than current practices like one step forward/one step back, Holt says. Complying with the new standards will likely require significant technology investments, a burden that will probably fall most heavily on the parties closest to consumers. “FSMA 204 is not the first FSMA ruling. Previous rulings were more focused on suppliers, so they would likely already have more practices in place for becoming compliant with this new ruling,” Holt says. “Because of this, FSMA 204 is impacting those toward the middle and end of the supply chain, like distributors and[retailers], the most.”
FOCUS ON THE TECHNOLOGY
That’s not to say everybody has yet to leave the starting gate. Some companies, like Affiliated Foods Inc., are well underway on their compliance journey. Affiliated, which serves more than 800 member stores across the Southwest, recently adopted the ReposiTrak Traceability Network, an online portal that enables its suppliers to exchange the “key data element” information required by the FDA for every critical tracking event in the food handling process.
But Affiliated may be more the exception than the rule. As the enforcement deadline draws near, many players in the food supply chain will have to significantly up their tracking game, which will likely mean investing in more robust auto ID, IoT, and other data-management and -sharing technologies.
For those starting out on their journey, ReposiTrak’s Hannum offers a word to the wise. For all its complexities, he says, FSMA 204 compliance is fundamentally an IT matter—and organizations should approach it that way.
“As more companies start to realize that FSMA 204 traceability is not actually a food safety project, but rather a supply chain data management project, they can then begin to mobilize the people and resources required for compliance,” he says.
Specifically, the new global average robot density has reached a record 162 units per 10,000 employees in 2023, which is more than double the mark of 74 units measured seven years ago.
Broken into geographical regions, the European Union has a robot density of 219 units per 10,000 employees, an increase of 5.2%, with Germany, Sweden, Denmark and Slovenia in the global top ten. Next, North America’s robot density is 197 units per 10,000 employees – up 4.2%. And Asia has a robot density of 182 units per 10,000 persons employed in manufacturing - an increase of 7.6%. The economies of Korea, Singapore, mainland China and Japan are among the top ten most automated countries.
Broken into individual countries, the U.S. ranked in 10th place in 2023, with a robot density of 295 units. Higher up on the list, the top five are:
The Republic of Korea, with 1,012 robot units, showing a 5% increase on average each year since 2018 thanks to its strong electronics and automotive industries.
Singapore had 770 robot units, in part because it is a small country with a very low number of employees in the manufacturing industry, so it can reach a high robot density with a relatively small operational stock.
China took third place in 2023, surpassing Germany and Japan with a mark of 470 robot units as the nation has managed to double its robot density within four years.
Germany ranks fourth with 429 robot units for a 5% CAGR since 2018.
Japan is in fifth place with 419 robot units, showing growth of 7% on average each year from 2018 to 2023.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”