Victoria Kickham started her career as a newspaper reporter in the Boston area before moving into B2B journalism. She has covered manufacturing, distribution and supply chain issues for a variety of publications in the industrial and electronics sectors, and now writes about everything from forklift batteries to omnichannel business trends for DC Velocity.
Demand for wireless charging is gaining steam in warehousing and logistics, largely because of the growing use of autonomous vehicles and equipment in those environments—and a resulting need to maximize uptime, minimize wear and tear, and do away with the work involved in stopping to manually charge a piece of equipment. It’s all part of a continued effort to simplify and streamline daily operations, and experts say it may have industry-changing implications.
Wireless charging—also known as inductive charging—is a way to charge batteries in electric vehicles or equipment without plugging them directly into a power socket. The equipment is placed on or near a charging pad (which is plugged into the main electrical system) so that an electrical charge can pass safely between the two. Both devices contain induction coils that create an electromagnetic field when they get near each other, allowing electricity to pass from the pad to the equipment. The method eliminates the need for mechanical charging contacts as well as rooms or spaces in a facility dedicated to charging—and it promotes opportunity charging, allowing equipment to run continuously. This cuts back on maintenance, saves time, and ultimately speeds up warehouse operations, proponents of the technology say.
“The motivation [for this technology] is robustness,” explains Matthieu Ebert, executive in charge of the U.S. office for German wireless charging technology companyWiferion, which designs charging systems for equipment that runs on electric batteries. “You don’t want unplanned downtime. Wireless charging takes away the potential failures involved. There are no contacts, no objects to crash into, no wear and tear—overall, it’s really taking away the pain points of users who require 100% robust operation of their [equipment].”
There are a handful of companies in the industrial wireless charging space today, with most focused on solutions that power autonomous mobile robots (AMRs) and automated guided vehicles (AGVs), as Wiferion’s products do. Those solutions are becoming more advanced and gaining traction industrywide, and the experts say the next step is applying wireless charging to traditional forklifts, which they agree is a more difficult nut to crack, for many reasons. Still, technology advances are creating that possibility and laying the groundwork for a more wireless future for the warehouse.
AUTONOMOUS EQUIPMENT DRIVES ADOPTION
Ebert says a wireless charging “breakthrough” has occurred in the AMR and AGV market, explaining that a growing number of end-users and equipment manufacturers are now using or testing Wiferion’s technology. To date, he says, the company has sold about 8,000 of its wireless charging systems—mostly in Europe but in the United States as well—and works with more than 150 equipment manufacturers who install the systems in their vehicles and robots. The technology provides AMRs and AGVs with an “in-process” charging solution that consists of a wall box and charging pad that can be installed in suitable locations in the warehouse (usually somewhere along the route the robot or vehicle travels), and a rechargeable power source that is contained inside the robot or vehicle. There are no contacts, plugs, or sliding connections for the charger. The AMRs and AGVs automatically start to charge when they approach the charging point, which they can do from any direction.
The lack of mechanical contacts makes the system practically maintenance-free—no oxidized plugs or broken cables to worry about.
Harold Vanasse, senior director of marketing/motive power global for Pennsylvania-basedEnerSys, agrees that lower maintenance and reduced wear and tear are driving forces behind wireless charging for industrial applications today. This is largely due to the tight labor market and a resulting need to implement systems that rely less on human labor for routine tasks. He says rising use of automated equipment like AMRs and AGVs in the warehouse creates a natural fit for wireless charging, which can be integrated into the equipment and linked to the software and control systems that power the trucks, promoting a seamless charging process that takes the human element out of the equation.
EnerSys—which provides a range of stored energy solutions for industrial equipment, including lead-acid batteries, lithium-ion batteries, thin plate pure lead (TPPL) batteries, chargers, and related accessories—launched its own wireless charging solution during the ProMat material handling show in Chicago earlier this year. The charger is chemistry-independent and capable of charging lead-acid, TPPL, and Li-ion batteries, according to Vanasse. Not surprisingly, the initial focus of the charging solution is the automated slice of the market. Like Wiferion, EnerSys is working with equipment manufacturers to integrate the charging system into AMRs and AGVs.
“You’re seeing [wireless charging] in automation because everything is programmed in. It’s an integration effort—you’re not buying a charger like you do for a flooded [lead-acid battery] product,” he says. “The allure is that this process is more reliable and doesn’t require any maintenance. If we’re talking about this at this time next year, there will be a fair amount of these on the market—and certainly in two years.”
Interest is expected to grow from there.
“Eventually—and we’re already working on this—you’ll see this move to manual vehicles,” he says.
Ebert agrees and points to the entry of EnerSys and other long-established battery makers into the market as industrywide validation for the potential of wireless charging to change the industry.
“We’ve shown that there are some very, very good use cases. If a large corporation like EnerSys jumps on the train, we are on the right path,” Ebert says, emphasizing the use cases in robotics and automated trucks. “As soon as a truck is automated, you don’t want to have humans do the charging—so [it makes sense that] deployment will happen via the automated trucks. This spread with automated lift trucks is then going to generate understanding and acceptance of the technology, and then it will circle back to traditional [equipment].”
NEXT STOP, MANUAL FORK TRUCKS
The experts say there are hurdles to applying wireless charging to traditional, manually operated forklifts, including issues like placement of the charging pads and vehicle alignment. Those challenges are easily solved in automated systems by programming stops into the vehicle’s control system, but with a human operator, much more is left to chance. At least one wireless charging company is already addressing those issues, though.
Vermont-basedResonant Link was founded in 2018 with the goal of creating wireless technology that works to seamlessly and continuously power the electronic devices that have become integrated into modern life. The company targets four key industries: medical devices, electric vehicles, consumer electronics, and industrial and material handling equipment. Its material handling efforts are focused on powering traditional and automated lift trucks, according to CEO Grayson Zulauf, who says alignment is one of the company’s key differentiators.
“For wireless charging, you need to align the two sides of the system when you park, [and] that’s the limit of the area you can charge in,” he explains. “With the other chargers in the industry, you need to park within a [roughly] two- by two-inch target area, which is really hard to line up if you’re driving a large reach truck.”
Resonant Link’s technology allows for a 10- by 12-inch charging area—about five times larger.
“That’s what … sets us apart,” he adds. “You want to park and walk away, not repark to get into this super-small area.”
Zulauf says the company has two primary goals for industrial and material handling customers: to reduce the cost of running their fleet and provide the safest charging system possible. Resonant Link’s chargers feature live and foreign object detection, and are built to work in harsh conditions, including those with uneven surfaces and wide temperature ranges. The company is working with a handful of equipment manufacturers and end-users who are testing the technology, and Zulauf says he expects to begin running pilot programs at customer sites by the end of this year, scaling up to full sites in 2024, with the technology being offered as a standard option on lift trucks in 2025.
“I think there will be an even faster adoption [of wireless charging] for automated vehicles, but there are fewer of those out there,” he says. “Right now, we are very focused on [traditional] lift trucks.”
He says he views the industry’s trajectory in three stages: First, replacing wired chargers with wireless systems for lower maintenance and a better operator experience; next, putting them in the places where vehicles are working—in racks, at the ends of aisles, and at loading docks, for example; and third, integrating wireless charging throughout a facility, making the warehouse “an integrated energy management system.”
Energy management is a key term, and one that leaders at Quebec-based forklift battery manufacturer UgoWork say is a guiding light across the industry. Company co-founder and CEO Philippe Beauchamp agrees that wireless charging for material handling is in the very early stages, but says there is a thirst for new technologies that makes this an exciting time to work in the stored energy solutions business.
UgoWork does not offer wireless charging today but rather, goes to market with an energy-as-a-service business model designed to take over battery maintenance and management for its warehousing customers so that they can focus on getting products out the door faster. It’s the same principle, he says: removing barriers, streamlining operations, and creating a more efficiently run warehouse.
“Customers everywhere want to try new things; they’re open minded, and it’s fantastic,” Beauchamp says. “UgoWork and the wireless technology companies, we’re really working on the same thing: simplifying the charging process.”
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."