Victoria Kickham started her career as a newspaper reporter in the Boston area before moving into B2B journalism. She has covered manufacturing, distribution and supply chain issues for a variety of publications in the industrial and electronics sectors, and now writes about everything from forklift batteries to omnichannel business trends for DC Velocity.
Demand for wireless charging is gaining steam in warehousing and logistics, largely because of the growing use of autonomous vehicles and equipment in those environments—and a resulting need to maximize uptime, minimize wear and tear, and do away with the work involved in stopping to manually charge a piece of equipment. It’s all part of a continued effort to simplify and streamline daily operations, and experts say it may have industry-changing implications.
Wireless charging—also known as inductive charging—is a way to charge batteries in electric vehicles or equipment without plugging them directly into a power socket. The equipment is placed on or near a charging pad (which is plugged into the main electrical system) so that an electrical charge can pass safely between the two. Both devices contain induction coils that create an electromagnetic field when they get near each other, allowing electricity to pass from the pad to the equipment. The method eliminates the need for mechanical charging contacts as well as rooms or spaces in a facility dedicated to charging—and it promotes opportunity charging, allowing equipment to run continuously. This cuts back on maintenance, saves time, and ultimately speeds up warehouse operations, proponents of the technology say.
“The motivation [for this technology] is robustness,” explains Matthieu Ebert, executive in charge of the U.S. office for German wireless charging technology companyWiferion, which designs charging systems for equipment that runs on electric batteries. “You don’t want unplanned downtime. Wireless charging takes away the potential failures involved. There are no contacts, no objects to crash into, no wear and tear—overall, it’s really taking away the pain points of users who require 100% robust operation of their [equipment].”
There are a handful of companies in the industrial wireless charging space today, with most focused on solutions that power autonomous mobile robots (AMRs) and automated guided vehicles (AGVs), as Wiferion’s products do. Those solutions are becoming more advanced and gaining traction industrywide, and the experts say the next step is applying wireless charging to traditional forklifts, which they agree is a more difficult nut to crack, for many reasons. Still, technology advances are creating that possibility and laying the groundwork for a more wireless future for the warehouse.
AUTONOMOUS EQUIPMENT DRIVES ADOPTION
Ebert says a wireless charging “breakthrough” has occurred in the AMR and AGV market, explaining that a growing number of end-users and equipment manufacturers are now using or testing Wiferion’s technology. To date, he says, the company has sold about 8,000 of its wireless charging systems—mostly in Europe but in the United States as well—and works with more than 150 equipment manufacturers who install the systems in their vehicles and robots. The technology provides AMRs and AGVs with an “in-process” charging solution that consists of a wall box and charging pad that can be installed in suitable locations in the warehouse (usually somewhere along the route the robot or vehicle travels), and a rechargeable power source that is contained inside the robot or vehicle. There are no contacts, plugs, or sliding connections for the charger. The AMRs and AGVs automatically start to charge when they approach the charging point, which they can do from any direction.
The lack of mechanical contacts makes the system practically maintenance-free—no oxidized plugs or broken cables to worry about.
Harold Vanasse, senior director of marketing/motive power global for Pennsylvania-basedEnerSys, agrees that lower maintenance and reduced wear and tear are driving forces behind wireless charging for industrial applications today. This is largely due to the tight labor market and a resulting need to implement systems that rely less on human labor for routine tasks. He says rising use of automated equipment like AMRs and AGVs in the warehouse creates a natural fit for wireless charging, which can be integrated into the equipment and linked to the software and control systems that power the trucks, promoting a seamless charging process that takes the human element out of the equation.
EnerSys—which provides a range of stored energy solutions for industrial equipment, including lead-acid batteries, lithium-ion batteries, thin plate pure lead (TPPL) batteries, chargers, and related accessories—launched its own wireless charging solution during the ProMat material handling show in Chicago earlier this year. The charger is chemistry-independent and capable of charging lead-acid, TPPL, and Li-ion batteries, according to Vanasse. Not surprisingly, the initial focus of the charging solution is the automated slice of the market. Like Wiferion, EnerSys is working with equipment manufacturers to integrate the charging system into AMRs and AGVs.
“You’re seeing [wireless charging] in automation because everything is programmed in. It’s an integration effort—you’re not buying a charger like you do for a flooded [lead-acid battery] product,” he says. “The allure is that this process is more reliable and doesn’t require any maintenance. If we’re talking about this at this time next year, there will be a fair amount of these on the market—and certainly in two years.”
Interest is expected to grow from there.
“Eventually—and we’re already working on this—you’ll see this move to manual vehicles,” he says.
Ebert agrees and points to the entry of EnerSys and other long-established battery makers into the market as industrywide validation for the potential of wireless charging to change the industry.
“We’ve shown that there are some very, very good use cases. If a large corporation like EnerSys jumps on the train, we are on the right path,” Ebert says, emphasizing the use cases in robotics and automated trucks. “As soon as a truck is automated, you don’t want to have humans do the charging—so [it makes sense that] deployment will happen via the automated trucks. This spread with automated lift trucks is then going to generate understanding and acceptance of the technology, and then it will circle back to traditional [equipment].”
NEXT STOP, MANUAL FORK TRUCKS
The experts say there are hurdles to applying wireless charging to traditional, manually operated forklifts, including issues like placement of the charging pads and vehicle alignment. Those challenges are easily solved in automated systems by programming stops into the vehicle’s control system, but with a human operator, much more is left to chance. At least one wireless charging company is already addressing those issues, though.
Vermont-basedResonant Link was founded in 2018 with the goal of creating wireless technology that works to seamlessly and continuously power the electronic devices that have become integrated into modern life. The company targets four key industries: medical devices, electric vehicles, consumer electronics, and industrial and material handling equipment. Its material handling efforts are focused on powering traditional and automated lift trucks, according to CEO Grayson Zulauf, who says alignment is one of the company’s key differentiators.
“For wireless charging, you need to align the two sides of the system when you park, [and] that’s the limit of the area you can charge in,” he explains. “With the other chargers in the industry, you need to park within a [roughly] two- by two-inch target area, which is really hard to line up if you’re driving a large reach truck.”
Resonant Link’s technology allows for a 10- by 12-inch charging area—about five times larger.
“That’s what … sets us apart,” he adds. “You want to park and walk away, not repark to get into this super-small area.”
Zulauf says the company has two primary goals for industrial and material handling customers: to reduce the cost of running their fleet and provide the safest charging system possible. Resonant Link’s chargers feature live and foreign object detection, and are built to work in harsh conditions, including those with uneven surfaces and wide temperature ranges. The company is working with a handful of equipment manufacturers and end-users who are testing the technology, and Zulauf says he expects to begin running pilot programs at customer sites by the end of this year, scaling up to full sites in 2024, with the technology being offered as a standard option on lift trucks in 2025.
“I think there will be an even faster adoption [of wireless charging] for automated vehicles, but there are fewer of those out there,” he says. “Right now, we are very focused on [traditional] lift trucks.”
He says he views the industry’s trajectory in three stages: First, replacing wired chargers with wireless systems for lower maintenance and a better operator experience; next, putting them in the places where vehicles are working—in racks, at the ends of aisles, and at loading docks, for example; and third, integrating wireless charging throughout a facility, making the warehouse “an integrated energy management system.”
Energy management is a key term, and one that leaders at Quebec-based forklift battery manufacturer UgoWork say is a guiding light across the industry. Company co-founder and CEO Philippe Beauchamp agrees that wireless charging for material handling is in the very early stages, but says there is a thirst for new technologies that makes this an exciting time to work in the stored energy solutions business.
UgoWork does not offer wireless charging today but rather, goes to market with an energy-as-a-service business model designed to take over battery maintenance and management for its warehousing customers so that they can focus on getting products out the door faster. It’s the same principle, he says: removing barriers, streamlining operations, and creating a more efficiently run warehouse.
“Customers everywhere want to try new things; they’re open minded, and it’s fantastic,” Beauchamp says. “UgoWork and the wireless technology companies, we’re really working on the same thing: simplifying the charging process.”
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.