Warehouse automation projects are spurring demand for industrial work platforms as facilities require more space and access to complex material handling systems.
Victoria Kickham started her career as a newspaper reporter in the Boston area before moving into B2B journalism. She has covered manufacturing, distribution and supply chain issues for a variety of publications in the industrial and electronics sectors, and now writes about everything from forklift batteries to omnichannel business trends for DC Velocity.
Industrial work platforms haven’t changed much in the past 10 or 20 years, but that doesn’t mean these warehouse staples should be an afterthought in today’s modern workspaces. On the contrary, as warehouses and distribution centers (DCs) become more automated, experts say demand is on the rise for steel support structures that can be integrated with the latest material handling technologies.
“The trend toward automation has really increased the need for platforms—and we’re seeing it at a much larger scale,” says John Murphy, key account sales manager for Waukesha, Wisconsin-based Wildeck, which makes steel work platforms, industrial lifts, and related material handling equipment. “[Today’s] DCs are huge; we’re talking a million square feet sometimes. The larger footprint creates a greater need for our projects.”
That's because work platforms, also called mezzanines, can support personnel and the increasing array of automated equipment in those large facilities while also providing access to the equipment and systems for service and routine maintenance.This is especially helpful in e-commerce environments, where companies are storing more products, processing orders at a higher rate, and striving to get packages out the door faster than ever before.
“Companies have [high] throughput goals, and automation is helping with that,” Murphy adds, emphasizing the growing demand for platforms that support conveyors, automated storage and retrieval systems (AS/RS), and robotic picking solutions that are augmenting human labor in the warehouse. “In many cases, you’re dealing with a small labor pool, so it’s important to automate. I definitely see this as a trend—and something that is driving growth in our business.”
MAKING SPACE FOR WORK
Mezzanines have long been used for basic needs in the warehouse: providing extra space for shelving, connecting catwalks throughout a facility, or supporting more racking solutions, including pick modules. They continue to fill those roles, simultaneously helping companies take advantage of ceiling height to maximize storage space and create clearance for work to be done underneath. Today, mezzanines and platforms are commonly used to create multilevel pick zones in a warehouse or DC and to support conveyors throughout a facility. And increasingly, they are being used to support robotic picking operations, especially those that incorporate autonomous mobile robots (AMRs).
Daniel Aguirre, sales manager for steel rack manufacturer Nucor Warehouse Systems, offers one example: Small AMRs that resemble Kiva- or Roomba-style robots are often combined with mobile shelving units to form a goods-to-person picking system, he says. The robots are programmed to move orders directly to workers by traveling through the aisles of a warehouse storage area, identifying the correct shelf of products, positioning themselves under the shelf, and then transporting the shelf to a picking station, where human workers fill orders. Aguirre explains that many companies are finding it easy to add mezzanines to the system to support the robots and shelf units, opening up floor space below for additional picking and other tasks.
“[This is] where we’re headed, and what we’re seeing more of,” Aguirre explains.
French warehouse automation company Scallog says customers are beginning to use its goods-to-person AMR solution in this way, creating up to 30% more picking space in a facility and tripling worker productivity. The system can be implemented either above or below a mezzanine: Scallog’s “Boby” robots, shelving units, and picking stations can be housed either on the main floor (with storage above, on the mezzanine) or on the mezzanine itself, with storage and additional picking space below. In both cases, the two levels are connected by a vertical conveyor. Scallog has implemented about a dozen such solutions to date, according to Remi Badaroux, the company’s international business developer.
Variations of this configuration are widely used in large DCs, primarily due to their scalability and because they don’t require major infrastructure changes. The equipment doesn’t need to be anchored to the ground, so the system can be installed easily using the space-saving platforms and mezzanines.
“This is definitely a growing space, especially with labor costs going up and infrastructure costs going up,” Aguirre says, referring to automation in general and the accompanying demand for racking, storage, and platforms to support it. “The return on the investment in automation systems is more validated [today]. So we are seeing more Fortune 500 companies looking to implement these systems in the next one to five years.”
PROVIDING ACCESS FOR MAINTENANCE
Work platforms are also commonly used to provide maintenance access to machinery and equipment in a facility, especially in manufacturing environments. The arrival of automated high-tech material handling systems is making this a more common application in the warehouse and DC as well. Automated storage and retrieval systems are a case in point: These high-density storage solutions are a mixture of software, controls, robotics, and hardware that shuttle products to picking stations for order fulfillment. Although they are programmed to run like a well-oiled machine, the systems require regular maintenance and occasional troubleshooting. And because the systems can take up considerable vertical space in a building—the grid-based AutoStore AS/RS can stand as high as 25 feet, for instance—they need support structures that can grant access to technicians and provide workspace for system monitoring.
“With some of the robotic systems we’re seeing—like AutoStore—our platforms are primarily service-access platforms,” Murphy, of Wildeck, explains. “We’ve done a lot of these recently, along with more comprehensive conveyor layouts.”
Mezzanines are frequently used to support conveyors and other equipment running through a warehouse or DC, for both safety and space-saving reasons, Murphy adds. They can be custom-built to support a project—some can be thousands of square feet in size—and they essentially put the conveyor system above the main floor of a facility, creating more workspace below and keeping workers from coming into contact with the machinery. Only those employees who need to access the automated equipment can get to it.
“Our systems support conveyors, scanners, sortation systems—and we’re seeing so much more of it, especially since Covid,” Murphy says, pointing to the acceleration of e-commerce over the past three years and the resulting demand for more automation in those ever-larger DCs that companies like Amazon, Walmart, and Target have built.
Wildeck recently moved into a 330,000-square-foot headquarters and manufacturing facility in Waukesha—which is three times the size of the company’s previous facility—to accommodate growing demand for its products.
“We’re at an exciting time in our industry,” Murphy says. “Many companies are working to set themselves up for future demand, and we see the automation trend continuing to grow [as a result]. And we’re happy to be a part of it.”
Penske said today that its facility in Channahon, Illinois, is now fully operational, and is predominantly powered by an onsite photovoltaic (PV) solar system, expected to generate roughly 80% of the building's energy needs at 200 KW capacity. Next, a Grand Rapids, Michigan, location will be also active in the coming months, and Penske's Linden, New Jersey, location is expected to go online in 2025.
And over the coming year, the Pennsylvania-based company will add seven more sites under its power purchase agreement with Sunrock Distributed Generation, retrofitting them with new PV solar systems which are expected to yield a total of roughly 600 KW of renewable energy. Those additional sites are all in California: Fresno, Hayward, La Mirada, National City, Riverside, San Diego, and San Leandro.
On average, four solar panel-powered Penske Truck Leasing facilities will generate an estimated 1-million-kilowatt hours (kWh) of renewable energy annually and will result in an emissions avoidance of 442 metric tons (MT) CO2e, which is equal to powering nearly 90 homes for one year.
"The initiative to install solar systems at our locations is a part of our company's LEED-certified facilities process," Ivet Taneva, Penske’s vice president of environmental affairs, said in a release. "Investing in solar has considerable economic impacts for our operations as well as the environmental benefits of further reducing emissions related to electricity use."
Overall, Penske Truck Leasing operates and maintains more than 437,000 vehicles and serves its customers from nearly 1,000 maintenance facilities and more than 2,500 truck rental locations across North America.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
Supply chains are poised for accelerated adoption of mobile robots and drones as those technologies mature and companies focus on implementing artificial intelligence (AI) and automation across their logistics operations.
That’s according to data from Gartner’s Hype Cycle for Mobile Robots and Drones, released this week. The report shows that several mobile robotics technologies will mature over the next two to five years, and also identifies breakthrough and rising technologies set to have an impact further out.
Gartner’s Hype Cycle is a graphical depiction of a common pattern that arises with each new technology or innovation through five phases of maturity and adoption. Chief supply chain officers can use the research to find robotic solutions that meet their needs, according to Gartner.
Gartner, Inc.
The mobile robotic technologies set to mature over the next two to five years are: collaborative in-aisle picking robots, light-cargo delivery robots, autonomous mobile robots (AMRs) for transport, mobile robotic goods-to-person systems, and robotic cube storage systems.
“As organizations look to further improve logistic operations, support automation and augment humans in various jobs, supply chain leaders have turned to mobile robots to support their strategy,” Dwight Klappich, VP analyst and Gartner fellow with the Gartner Supply Chain practice, said in a statement announcing the findings. “Mobile robots are continuing to evolve, becoming more powerful and practical, thus paving the way for continued technology innovation.”
Technologies that are on the rise include autonomous data collection and inspection technologies, which are expected to deliver benefits over the next five to 10 years. These include solutions like indoor-flying drones, which utilize AI-enabled vision or RFID to help with time-consuming inventory management, inspection, and surveillance tasks. The technology can also alleviate safety concerns that arise in warehouses, such as workers counting inventory in hard-to-reach places.
“Automating labor-intensive tasks can provide notable benefits,” Klappich said. “With AI capabilities increasingly embedded in mobile robots and drones, the potential to function unaided and adapt to environments will make it possible to support a growing number of use cases.”
Humanoid robots—which resemble the human body in shape—are among the technologies in the breakthrough stage, meaning that they are expected to have a transformational effect on supply chains, but their mainstream adoption could take 10 years or more.
“For supply chains with high-volume and predictable processes, humanoid robots have the potential to enhance or supplement the supply chain workforce,” Klappich also said. “However, while the pace of innovation is encouraging, the industry is years away from general-purpose humanoid robots being used in more complex retail and industrial environments.”
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.