Warehouse automation projects are spurring demand for industrial work platforms as facilities require more space and access to complex material handling systems.
Victoria Kickham started her career as a newspaper reporter in the Boston area before moving into B2B journalism. She has covered manufacturing, distribution and supply chain issues for a variety of publications in the industrial and electronics sectors, and now writes about everything from forklift batteries to omnichannel business trends for DC Velocity.
Industrial work platforms haven’t changed much in the past 10 or 20 years, but that doesn’t mean these warehouse staples should be an afterthought in today’s modern workspaces. On the contrary, as warehouses and distribution centers (DCs) become more automated, experts say demand is on the rise for steel support structures that can be integrated with the latest material handling technologies.
“The trend toward automation has really increased the need for platforms—and we’re seeing it at a much larger scale,” says John Murphy, key account sales manager for Waukesha, Wisconsin-based Wildeck, which makes steel work platforms, industrial lifts, and related material handling equipment. “[Today’s] DCs are huge; we’re talking a million square feet sometimes. The larger footprint creates a greater need for our projects.”
That's because work platforms, also called mezzanines, can support personnel and the increasing array of automated equipment in those large facilities while also providing access to the equipment and systems for service and routine maintenance.This is especially helpful in e-commerce environments, where companies are storing more products, processing orders at a higher rate, and striving to get packages out the door faster than ever before.
“Companies have [high] throughput goals, and automation is helping with that,” Murphy adds, emphasizing the growing demand for platforms that support conveyors, automated storage and retrieval systems (AS/RS), and robotic picking solutions that are augmenting human labor in the warehouse. “In many cases, you’re dealing with a small labor pool, so it’s important to automate. I definitely see this as a trend—and something that is driving growth in our business.”
MAKING SPACE FOR WORK
Mezzanines have long been used for basic needs in the warehouse: providing extra space for shelving, connecting catwalks throughout a facility, or supporting more racking solutions, including pick modules. They continue to fill those roles, simultaneously helping companies take advantage of ceiling height to maximize storage space and create clearance for work to be done underneath. Today, mezzanines and platforms are commonly used to create multilevel pick zones in a warehouse or DC and to support conveyors throughout a facility. And increasingly, they are being used to support robotic picking operations, especially those that incorporate autonomous mobile robots (AMRs).
Daniel Aguirre, sales manager for steel rack manufacturer Nucor Warehouse Systems, offers one example: Small AMRs that resemble Kiva- or Roomba-style robots are often combined with mobile shelving units to form a goods-to-person picking system, he says. The robots are programmed to move orders directly to workers by traveling through the aisles of a warehouse storage area, identifying the correct shelf of products, positioning themselves under the shelf, and then transporting the shelf to a picking station, where human workers fill orders. Aguirre explains that many companies are finding it easy to add mezzanines to the system to support the robots and shelf units, opening up floor space below for additional picking and other tasks.
“[This is] where we’re headed, and what we’re seeing more of,” Aguirre explains.
French warehouse automation company Scallog says customers are beginning to use its goods-to-person AMR solution in this way, creating up to 30% more picking space in a facility and tripling worker productivity. The system can be implemented either above or below a mezzanine: Scallog’s “Boby” robots, shelving units, and picking stations can be housed either on the main floor (with storage above, on the mezzanine) or on the mezzanine itself, with storage and additional picking space below. In both cases, the two levels are connected by a vertical conveyor. Scallog has implemented about a dozen such solutions to date, according to Remi Badaroux, the company’s international business developer.
Variations of this configuration are widely used in large DCs, primarily due to their scalability and because they don’t require major infrastructure changes. The equipment doesn’t need to be anchored to the ground, so the system can be installed easily using the space-saving platforms and mezzanines.
“This is definitely a growing space, especially with labor costs going up and infrastructure costs going up,” Aguirre says, referring to automation in general and the accompanying demand for racking, storage, and platforms to support it. “The return on the investment in automation systems is more validated [today]. So we are seeing more Fortune 500 companies looking to implement these systems in the next one to five years.”
PROVIDING ACCESS FOR MAINTENANCE
Work platforms are also commonly used to provide maintenance access to machinery and equipment in a facility, especially in manufacturing environments. The arrival of automated high-tech material handling systems is making this a more common application in the warehouse and DC as well. Automated storage and retrieval systems are a case in point: These high-density storage solutions are a mixture of software, controls, robotics, and hardware that shuttle products to picking stations for order fulfillment. Although they are programmed to run like a well-oiled machine, the systems require regular maintenance and occasional troubleshooting. And because the systems can take up considerable vertical space in a building—the grid-based AutoStore AS/RS can stand as high as 25 feet, for instance—they need support structures that can grant access to technicians and provide workspace for system monitoring.
“With some of the robotic systems we’re seeing—like AutoStore—our platforms are primarily service-access platforms,” Murphy, of Wildeck, explains. “We’ve done a lot of these recently, along with more comprehensive conveyor layouts.”
Mezzanines are frequently used to support conveyors and other equipment running through a warehouse or DC, for both safety and space-saving reasons, Murphy adds. They can be custom-built to support a project—some can be thousands of square feet in size—and they essentially put the conveyor system above the main floor of a facility, creating more workspace below and keeping workers from coming into contact with the machinery. Only those employees who need to access the automated equipment can get to it.
“Our systems support conveyors, scanners, sortation systems—and we’re seeing so much more of it, especially since Covid,” Murphy says, pointing to the acceleration of e-commerce over the past three years and the resulting demand for more automation in those ever-larger DCs that companies like Amazon, Walmart, and Target have built.
Wildeck recently moved into a 330,000-square-foot headquarters and manufacturing facility in Waukesha—which is three times the size of the company’s previous facility—to accommodate growing demand for its products.
“We’re at an exciting time in our industry,” Murphy says. “Many companies are working to set themselves up for future demand, and we see the automation trend continuing to grow [as a result]. And we’re happy to be a part of it.”
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."