Technology will continue to be a key driver of advances in forklift safety, but the human touch will remain essential, says Industrial Truck Association Chair Chuck Pascarelli.
Contributing Editor Toby Gooley is a writer and editor specializing in supply chain, logistics, and material handling, and a lecturer at MIT's Center for Transportation & Logistics. She previously was Senior Editor at DC VELOCITY and Editor of DCV's sister publication, CSCMP's Supply Chain Quarterly. Prior to joining AGiLE Business Media in 2007, she spent 20 years at Logistics Management magazine as Managing Editor and Senior Editor covering international trade and transportation. Prior to that she was an export traffic manager for 10 years. She holds a B.A. in Asian Studies from Cornell University.
With the Industrial Truck Association’s (ITA) National Forklift Safety Day program reaching its landmark 10th anniversary in 2023, it’s a fitting time to talk with ITA Chair Charles F. “Chuck” Pascarelli. Pascarelli, who is president of the Americas Division of Hyster-Yale Group Inc. (HYG), has been with HYG for about 10 years and has more than 15 years of experience in the material handling industry. In his current role, he oversees sales, marketing, manufacturing, finance, distribution, and pricing functions for the Hyster and Yale product lines as well as lift truck services, financial services, fleet management, national accounts, and dealer relations for the Americas.
Pascarelli joined the forklift industry in 2007 after 17 years working in printing, publishing, and information systems. One thing he enjoys most about the forklift world is the people. “From the corner office to the shop floor,” he says, “there are brilliant, talented individuals who innovate and go the extra mile every day.”
He also finds being a part of the forklift industry rewarding and is especially proud of the crucial role the material handling industry played during the Covid-19 pandemic. “We were at the epicenter of making sure our economy kept going during one of the bleakest moments in our country’s history,” he observes.
DC Velocity recently interviewed Pascarelli about how far forklift safety has come in the past decade and where he sees it heading in the future.
Q: Has forklift safety advanced since the first national forklift safety day was held in 2013?
A: When National Forklift Safety Day started, it was meant to help shine a spotlight and refocus attention on the importance of safety. Now NFSD is a fixture for the entire industry—OEMs, dealers, and end-users alike. A major focus is awareness—the importance for all parties involved to discuss and be aware of the safety expectations and needs for their specific application. This helps the industry determine which safety innovations to make available that can assist operators and reinforce best practices.
While the industry continues to evolve with new technologies and tools that can support forklift safety best practices, it’s important to note that certain fundamentals remain. Safety is not an event or an outcome; it’s a culture. Safety is part of everyone’s job, and it extends far beyond the operator compartment to include pedestrians. Not only that, effective operator training remains the bedrock of forklift safety, and over the past 10 years, the industry has worked to provide training tools and debut new innovations to help reinforce good habits for lift truck operators and help address the realities of lift truck operations. For example, many operations must scale up [their ranks of] lift truck operators due to turnover or seasonal upticks in demand. Training tools like videos can help them deliver consistent instruction on key topics across several classes without overburdening in-house training resources.
Another advance is virtual reality technology. Although not a replacement for on-truck training, virtual reality simulators can enable operators to practice lift truck operation in an immersive environment, which can provide valuable experience for operators without taking an actual lift truck out of service or risking damage to equipment or infrastructure. As younger generations who grew up playing video games and working with technology enter the workforce, these simulators offer a familiar format.
Q: Are there safety areas you think need further improvement or special attention from fleet operators?
A: Turnover is a major challenge facing lift truck operations. For some perspective, if you look at data from the Bureau of Labor Statistics on labor turnover in the warehouse, it’s been over 40% every year since 2017. Not only that, as e-commerce growth continues, businesses need more warehouses to serve demand, and those facilities need lift truck operators.
It’s important to note that just because an employee has operated a forklift before, it does not mean they have experience on the exact type or model of lift truck their job requires them to use. Operating a counterbalanced lift truck is a different proposition from operating a reach truck or order picker, and each requires a different training certification. And when a lift truck operator changes jobs and is asked to operate even the same model of forklift in a different work site, that operator will need additional training to understand the new rules of the road and recertification by the new employer. Telemetry systems can help by restricting truck access only to operators with the proper training, and the reporting on operator performance can help management identify high performers and those who may need additional training.
In addition to the training tools mentioned earlier, operator-assist technologies can help bolster operator and pedestrian awareness. Some common examples include truck-mounted lights that support pedestrian visibility of approaching lift trucks and audible alarms that warn nearby equipment operators and pedestrians when they are close to a truck in motion.
Q: Do you think safety-enhancing technology will play a bigger role in the future than it does now?
A: Technology continues to play a growing role in our industry. As our customers face challenges with labor turnover and onboarding new employees, it’s up to us to listen to them and help address those tough labor, safety, and productivity challenges with innovations in and around the lift truck.
I mentioned operator-assist solutions earlier. One example of innovating to help address those customer challenges is more advanced operator-assist technologies. Some lift truck manufacturers now offer solutions using detection technologies to monitor the surrounding environment and the combined status of the lift truck and load. If a potential problem is detected, these systems can adjust lift truck performance automatically, so that operators are alerted by feeling the truck respond and are informed of what’s happening and why, which helps to reinforce best practices. In addition to the surrounding environment, the system constantly monitors truck and load status to prioritize stability when implementing hydraulic and traction controls. In practice, this type of technology can provide warnings and assist with operator awareness by proactively reducing truck speed if it detects something in the monitored area, such as obstacles, other trucks, or pedestrians.
Q: Any forecasts for the next generation of forklift safety technology?
A: Businesses are constantly looking for tools that can help support safety efforts for all types of lift truck equipment. There’s a broad spectrum of technology available today for industrial trucks, from the basic lights and alarms referenced earlier, all the way to fully automated, robotic lift truck solutions.
As more technology solutions become available, educating the market on these new technologies and their practical application is critical. Fleet managers will have questions about commercial maturity and other criteria specific to their application as they vet whether something is right for their operation. Trade shows and other opportunities for in-person demonstrations are especially valuable for operations looking to find the right kind of technology solutions tailored for their needs.
Q: Given the growing availability of safety-enhancing technology, how can OEMs and authorized dealers continue to help their customers in this area?
A: By actively engaging in a dialogue around forklift safety. That includes getting details from customers on their recordable incidents and their biggest challenges, and working to find patterns and identify opportunities to address them. As our industry becomes more and more technology-driven, this dialogue is especially important to guide the development of solutions in a way that can best support those critical cultural and training elements that forklift safety requires.
Nearly one-third of American consumers have increased their secondhand purchases in the past year, revealing a jump in “recommerce” according to a buyer survey from ShipStation, a provider of web-based shipping and order fulfillment solutions.
The number comes from a survey of 500 U.S. consumers showing that nearly one in four (23%) Americans lack confidence in making purchases over $200 in the next six months. Due to economic uncertainty, savvy shoppers are looking for ways to save money without sacrificing quality or style, the research found.
Younger shoppers are leading the charge in that trend, with 59% of Gen Z and 48% of Millennials buying pre-owned items weekly or monthly. That rate makes Gen Z nearly twice as likely to buy second hand compared to older generations.
The primary reason that shoppers say they have increased their recommerce habits is lower prices (74%), followed by the thrill of finding unique or rare items (38%) and getting higher quality for a lower price (28%). Only 14% of Americans cite environmental concerns as a primary reason they shop second-hand.
Despite the challenge of adjusting to the new pattern, recommerce represents a strategic opportunity for businesses to capture today’s budget-minded shoppers and foster long-term loyalty, Austin, Texas-based ShipStation said.
For example, retailers don’t have to sell used goods to capitalize on the secondhand boom. Instead, they can offer trade-in programs swapping discounts or store credit for shoppers’ old items. And they can improve product discoverability to help customers—particularly older generations—find what they’re looking for.
Other ways for retailers to connect with recommerce shoppers are to improve shipping practices. According to ShipStation:
70% of shoppers won’t return to a brand if shipping is too expensive.
51% of consumers are turned off by late deliveries
40% of shoppers won’t return to a retailer again if the packaging is bad.
The “CMA CGM Startup Awards”—created in collaboration with BFM Business and La Tribune—will identify the best innovations to accelerate its transformation, the French company said.
Specifically, the company will select the best startup among the applicants, with clear industry transformation objectives focused on environmental performance, competitiveness, and quality of life at work in each of the three areas:
Shipping: Enabling safer, more efficient, and sustainable navigation through innovative technological solutions.
Logistics: Reinventing the global supply chain with smart and sustainable logistics solutions.
Media: Transform content creation, and customer engagement with innovative media technologies and strategies.
Three winners will be selected during a final event organized on November 15 at the Orange Vélodrome Stadium in Marseille, during the 2nd Artificial Intelligence Marseille (AIM) forum organized by La Tribune and BFM Business. The selection will be made by a jury chaired by Rodolphe Saadé, Chairman and CEO of the Group, and including members of the executive committee representing the various sectors of CMA CGM.
The global air cargo market’s hot summer of double-digit demand growth continued in August with average spot rates showing their largest year-on-year jump with a 24% increase, according to the latest weekly analysis by Xeneta.
Xeneta cited two reasons to explain the increase. First, Global average air cargo spot rates reached $2.68 per kg in August due to continuing supply and demand imbalance. That came as August's global cargo supply grew at its slowest ratio in 2024 to-date at 2% year-on-year, while global cargo demand continued its double-digit growth, rising +11%.
The second reason for higher rates was an ocean-to-air shift in freight volumes due to Red Sea disruptions and e-commerce demand.
Those factors could soon be amplified as e-commerce shows continued strong growth approaching the hotly anticipated winter peak season. E-commerce and low-value goods exports from China in the first seven months of 2024 increased 30% year-on-year, including shipments to Europe and the US rising 38% and 30% growth respectively, Xeneta said.
“Typically, air cargo market performance in August tends to follow the July trend. But another month of double-digit demand growth and the strongest rate growths of the year means there was definitely no summer slack season in 2024,” Niall van de Wouw, Xeneta’s chief airfreight officer, said in a release.
“Rates we saw bottoming out in late July started picking up again in mid-August. This is too short a period to call a season. This has been a busy summer, and now we’re at the threshold of Q4, it will be interesting to see what will happen and if all the anticipation of a red-hot peak season materializes,” van de Wouw said.
The report cites data showing that there are approximately 1.7 million workers missing from the post-pandemic workforce and that 38% of small firms are unable to fill open positions. At the same time, the “skills gap” in the workforce is accelerating as automation and AI create significant shifts in how work is performed.
That information comes from the “2024 Labor Day Report” released by Littler’s Workplace Policy Institute (WPI), the firm’s government relations and public policy arm.
“We continue to see a labor shortage and an urgent need to upskill the current workforce to adapt to the new world of work,” said Michael Lotito, Littler shareholder and co-chair of WPI. “As corporate executives and business leaders look to the future, they are focused on realizing the many benefits of AI to streamline operations and guide strategic decision-making, while cultivating a talent pipeline that can support this growth.”
But while the need is clear, solutions may be complicated by public policy changes such as the upcoming U.S. general election and the proliferation of employment-related legislation at the state and local levels amid Congressional gridlock.
“We are heading into a contentious election that has already proven to be unpredictable and is poised to create even more uncertainty for employers, no matter the outcome,” Shannon Meade, WPI’s executive director, said in a release. “At the same time, the growing patchwork of state and local requirements across the U.S. is exacerbating compliance challenges for companies. That, coupled with looming changes following several Supreme Court decisions that have the potential to upend rulemaking, gives C-suite executives much to contend with in planning their workforce-related strategies.”
Stax Engineering, the venture-backed startup that provides smokestack emissions reduction services for maritime ships, will service all vessels from Toyota Motor North America Inc. visiting the Toyota Berth at the Port of Long Beach, according to a new five-year deal announced today.
Beginning in 2025 to coincide with new California Air Resources Board (CARB) standards, STAX will become the first and only emissions control provider to service roll-on/roll-off (ro-ros) vessels in the state of California, the company said.
Stax has rapidly grown since its launch in the first quarter of this year, supported in part by a $40 million funding round from investors, announced in July. It now holds exclusive service agreements at California ports including Los Angeles, Long Beach, Hueneme, Benicia, Richmond, and Oakland. The firm has also partnered with individual companies like NYK Line, Hyundai GLOVIS, Equilon Enterprises LLC d/b/a Shell Oil Products US (Shell), and now Toyota.
Stax says it offers an alternative to shore power with land- and barge-based, mobile emissions capture and control technology for shipping terminal and fleet operators without the need for retrofits.
In the case of this latest deal, the Toyota Long Beach Vehicle Distribution Center imports about 200,000 vehicles each year on ro-ro vessels. Stax will keep those ships green with its flexible exhaust capture system, which attaches to all vessel classes without modification to remove 99% of emitted particulate matter (PM) and 95% of emitted oxides of nitrogen (NOx). Over the lifetime of this new agreement with Toyota, Stax estimated the service will account for approximately 3,700 hours and more than 47 tons of emissions controlled.
“We set out to provide an emissions capture and control solution that was reliable, easily accessible, and cost-effective. As we begin to service Toyota, we’re confident that we can meet the needs of the full breadth of the maritime industry, furthering our impact on the local air quality, public health, and environment,” Mike Walker, CEO of Stax, said in a release. “Continuing to establish strong partnerships will help build momentum for and trust in our technology as we expand beyond the state of California.”