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Descartes’ Annual Ecommerce Study Shows 67% of Consumers Still Face Delivery Problems
81% of consumers say security of packages is most important element of home delivery, amid increase in porch piracy
ATLANTA, Georgia and LONDON, U.K. March 20, 2023 -- Descartes Systems Group (Nasdaq: DSGX) (TSX:DSG), the global leader in uniting logistics-intensive businesses in commerce, released the results of its second annual consumer sentiment study of ecommerce home delivery. The study of over 8,000 consumers across ten European and North American countries provides retailers and logistics organizations with critical insights into consumer purchase and delivery preferences and concerns.
“This past year’s growth slowdown in ecommerce and home delivery has resulted in a 6% improvement in delivery performance versus the 2022 study; however, 67% of the consumers surveyed still experienced a delivery failure in the three-month evaluation period,” said Chris Jones, EVP, Industry and Services at Descartes. “What’s more, 68% of those affected by delivery problems took some form of action that translated into negative consequences for the retailer or delivery company (see Figure 1), indicating that the pandemic grace period is over and consumers are becoming intolerant of poor delivery performance.”
Additional key findings include:
· Top three delivery problems are all related to timeliness;
· Security is the most important element of the home delivery process; and
· Preference for low-cost delivery is twice as important as delivery speed.
The annual study analyzes consumer ecommerce buying behavior. It investigates the causes of increases or decreases in ecommerce purchases, the kinds of goods purchased, the frequency of purchases, and which purchases are being delivered. In addition, it provides insight into customer delivery personas, services, charges and performance. Most importantly, it analyzes the overall importance that consumers place on delivery performance and the impact of delivery failures on future purchases while also providing demographic-based analysis of results.
Descartes’ ecommerce logistics solutions help retailers and logistics services providers deliver a superior customer experience. The home delivery solution covers a wide range of critical capabilities including delivery appointment booking, route planning, mobile applications and customer communications. These products and services engage the customer at the point of purchase through order fulfillment and the successful completion of the delivery, provide opportunities to upsell value-added delivery services and keep customers up-to-date with the status of their delivery. The warehouse management and integrated parcel shipping solutions help small-to-midsize retailers scale their ecommerce business improving fulfillment reliability, speed and productivity as well as use the right carrier and service to minimize shipping costs.
About Descartes
Descartes (Nasdaq:DSGX) (TSX:DSG) is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, security and sustainability of logistics-intensive businesses. Customers use our modular, software-as-a-service solutions to route, track and help improve the safety, performance and compliance of delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; access global trade data; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multimodal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at www.descartes.com, and connect with us on LinkedIn and Twitter.
This release contains forward-looking information within the meaning of applicable securities laws ("forward-looking statements") that relate to Descartes’ solution offerings and potential benefits derived therefrom; and other matters. Such forward-looking statements involve known and unknown risks, uncertainties, assumptions and other factors that may cause the actual results, performance or achievements to differ materially from the anticipated results, performance or achievements or developments expressed or implied by such forward-looking statements. Such factors include, but are not limited to, the factors and assumptions discussed in the section entitled, "Certain Factors That May Affect Future Results" in documents filed with the Securities and Exchange Commission, the Ontario Securities Commission and other securities commissions across Canada including Descartes’ most recently filed management's discussion and analysis. If any such risks actually occur, they could materially adversely affect our business, financial condition or results of operations. In that case, the trading price of our common shares could decline, perhaps materially. Readers are cautioned not to place undue reliance upon any such forward-looking statements, which speak only as of the date made. Forward-looking statements are provided for the purposes of providing information about management's current expectations and plans relating to the future. Readers are cautioned that such information may not be appropriate for other purposes. We do not undertake or accept any obligation or undertaking to release publicly any updates or revisions to any forward-looking statements to reflect any change in our expectations or any change in events, conditions or circumstances on which any such statement is based, except as required by law.
November 19, 2024 - Seegrid Corporation, a leading manufacturer of autonomous mobile robot (AMR) solutions for palletized material handling in the US, today announced its membership in the Open Source Robotics Alliance (OSRA), an initiative of the Open Source Robotics Foundation (OSRF). Through this partnership, Seegrid will contribute its industry-leading expertise through its active involvement in the open-source robotics community. The company joins a vibrant network of innovators, collectively driving open-source development for the betterment of the global robotics landscape.
As part of the OSRA, Seegrid will actively support initiatives that foster collaboration and shared knowledge across the robotics field. The company aims to participate in key OSRF activities, including the renowned ROSCon event, as well as on-line communities such as GitHub and ROS Discourse.
“Joining OSRA is an opportunity for us to more fully participate in the open-source robotics community, to share our insights and learn from a community that thrives on collaboration and innovation,” said Tom Panzarella, Chief Technology Officer of Seegrid. “By contributing to the open-source robotics ecosystem, we hope to help push the community forward, enhancing the capabilities of autonomous systems across industries. Together with other OSRA members, we believe we can further harden and improve the accessibility of advanced technology for all.”
This partnership reflects Seegrid’s commitment to promoting open development that benefits the entire community, not just individual organizations. With the company's extensive experience in AMRs, Seegrid hopes to play an active role in advancing the collaborative development efforts that make open-source platforms like ROS 2 vital contributors to technological progress.
Vanessa Yamzon Orsi, CEO of the Open Source Robotics Foundation, commented, “We are excited to welcome Seegrid to the OSRA. Their expertise in AMRs brings significant value to our shared mission of advancing open-source robotics technology. Seegrid’s contributions will help enhance the collective development efforts that our members bring to the table, further advancing open innovation across the industry.”
By joining OSRA, Seegrid also aims to inspire a new generation of autonomous engineers, enabling knowledge-sharing across sectors and fueling the continued growth of open-source projects. This partnership will empower organizations of all sizes to benefit from collaborative progress in the field, contributing to a future where autonomous robotics technology is more accessible, sustainable, and adaptable.
About the Open Source Robotics Alliance
The Open Source Robotics Alliance (OSRA) is an initiative of the Open Source Robotics Foundation (OSRF). It is a global community committed to advancing open-source robotics technologies. By fostering collaboration between innovators, OSRF is helping to accelerate the development of cutting-edge solutions that benefit industry and society alike. Its flagship open-source robotics software, ROS, is the world's most widely adopted robotics framework suite.
About Seegrid
Seegrid, a leading-edge technology company of autonomous mobile robot (AMR) solutions for material handling solutions, combines AMR technology, enterprise software, and best-in-class services for complete, connected automated workflows. With over 15 million autonomous production miles driven to date, Seegrid AMRs are reliable, flexible, and proven. The world’s largest manufacturing, warehousing, and logistics companies rely on Seegrid. We are partnered with over 50 global brands where 2,000+ AMRs are deployed within 200+ customer sites. From our dependable Tow Tractor to our industry-leading Lift Truck solutions, let us work with you to embrace the future of autonomous material handling.
COOKEVILLE, Tenn. – Averitt has appointed Rich Egan as the company’s new vice president of international solutions. Egan, who brings over 40 years of experience in the transportation industry and has specialized in international logistics since 1990, will assume the position held by the retiring Charlie McGee.
Since joining Averitt in 2019 as director of international solutions, Egan has played a pivotal role in shaping the company’s global logistics strategy. His expertise and commitment to service excellence have contributed significantly to Averitt’s growth in this sector. In his new role, Egan will lead the international solutions team and drive strategic initiatives to enhance Averitt's global logistics offerings.
“We’re excited to welcome Rich into this role,” said Kent Williams, executive vice president of sales and marketing at Averitt. “His extensive background in international logistics and proven leadership are invaluable as we continue expanding our global services to meet the evolving needs of our customers.” For more information about Averitt’s international services, visit Averitt.com/International.
About Averitt
Serving shippers for over 50 years, Averitt is a leading provider of freight transportation and supply chain management solutions with an international reach of over 100 countries. Averitt's “Power of One” service structure provides shippers access to LTL, Truckload, Dedicated, Distribution & Fulfillment, and Integrated services that cover every link in the supply chain. Averitt’s team has been awarded the highest honors in the industry in the past year, including three Quest for Quality Awards, numerous customer awards, and a top ranking in MASTIO & Company’s shipper survey. Averitt's 8,500+ associates are dedicated to delivering the most reliable services within the industry and promoting a company culture centered around people, communities, sustainability, and giving back. For more information, call 1-800-AVERITT (283-7488) or visit Averitt.com.
Elgin, Il. - October 21, 2024 – Systems in Motion today announced that its new name and brand will be effective immediately. This name change is part of a rebranding initiative, but is also the culmination of the companies’ close working relationship for the past five years and represents their unified strength. Systems in Motion will continue to provide material handling services as a tier-one, turnkey material handling integrator.
The Systems in Motion name creates a single and powerful platform – one that embodies client and industry goals of moving forward – while understanding the complexities and unique objectives of every system. The new brand also signifies the culmination of investment in internal processes that streamline procedures, and deliver a seamless customer experience.
Under the Systems in Motion name, the company will continue their track record of delivering on their long-standing core values of integrity, continuous customer care and a passionate, “Make it Happen” approach for every project.
“We recognized that going to market under a cadre of names was not helping our customers understand our complete turn-key services and approach,” Scott Lee, CEO of Systems in Motion explains. “Operating as one voice, and one company, Systems in Motion will move forward to continue offering superior industrial automation.”
Scott Lee continues as the company CEO, along with long-time leaders in data analysis, systems design/build, electrical/controls, installation, aftermarket services and parts.
Mr. Lee said of the announcement, “This is an exciting time for Systems in Motion. These companies have worked together for years, but today we move together under one name, to deliver even greater value to our customers and suppliers in the future. “
Systems in Motion will complete a rebranded web site in January of 2025. Meanwhile, a landing page with related material can be found at www.systemsinmotion.com, which highlights the benefits of the new company structure and its mission to provide flexible, efficient and scalable operational improvements through automation.
About Systems in Motion
Systems in Motion provides turnkey material handling systems for warehousing, fulfillment, distribution and manufacturing companies. Our clients experience results that are led by experts who provide superior results and continuous customer care. The company’s corporate headquarters are in Elgin, Il. For more information visit www.systemsinmotion.comor call 1-800-678-9091.
September 24th, Charlotte, NC - HTL Freight, a rising leader in the third-party logistics (3PL), is pleased to announce the acquisition of CTS Logistics, a full-service managed transportation company (4PL) headquartered in Windham, NH. This acquisition, HTL Freight’s fourth major transaction since 2021, reinforces its commitment to delivering exceptional freight solutions across North America.
CTS Logistics, known for its managed transportation and brokerage services, has built a strong reputation since its founding in 1989 by Donald Leclair. The company’s family-oriented ethos has been carried forward by Leclair’s children—Alan, Keith, Brian, and Kim Garneau—who continue to play key roles in the business.
"Our decision to partner with HTL Freight was driven by their dedication to upholding the values that have defined CTS Logistics for the past 35 years. HTL Freight’s leadership shares our commitment to integrity and service, making them the ideal partner to carry forward our family’s legacy," said Alan Leclair, President of CTS Logistics.
As part of the acquisition, Keith Leclair has been appointed as Vice-President of LTL at HTL Freight. His extensive experience and leadership will be instrumental in expanding HTL’s Less-Than-Truckload (LTL) capabilities.
Finalized in February 2024, the acquisition has since led to a close collaboration between the two companies to ensure a seamless integration of operations, systems, and cultures. This collaborative process has preserved CTS Logistics’ strengths while enhancing the combined service offerings.
Founder Donald Leclair expressed confidence in CTS Logistics’ future under HTL Freight's ownership, stating, "The collaboration between our teams over the past few months has confirmed that HTL Freight is the right partner to continue serving our clients with the level of care and dedication they’ve come to expect."
This acquisition allows HTL Freight to further expand its geographic footprint and service offerings, positioning the company as a notable player in both the 3PL and 4PL sectors. Customers will benefit from enhanced transportation solutions, including increased brokerage capabilities and more robust managed transportation services, all supported by HTL Freight’s state-of-the-art technology platform.
"We are thrilled about the growth opportunities this acquisition brings to both our customers and our organization. The addition of CTS Logistics strengthens our ability to provide comprehensive, technology-driven solutions that enhance efficiency and deliver cost savings to our shipper partners," said Onu Okebie, CEO of HTL Freight.
About HTL Freight:
Founded in 1983, HTL Freight (htlfreight.com) is a supply chain management company providing an experience rooted in service, data-driven insights, and advanced technology for both shippers and carriers. Focused on customer service, operational excellence, and partnerships, HTL's mission is to consistently exceed expectations and "Go the Distance" for its clients by delivering reliable supply chain solutions.
Abu Dhabi, United Arab Emirates – Etihad Cargo, the cargo and logistics arm of Etihad Airways, is celebrating 20 years of operations in India, a milestone that reflects the airline's ongoing commitment to the Indian market since its first flight to Mumbai on 26 September 2004. Over the years, Etihad Cargo has expanded its presence in India, now offering belly hold capacity via nonstop services between Abu Dhabi and 12 major Indian cities, with plans for further growth.
Etihad Cargo handles over 46,000 tonnes of cargo annually ex India, connecting the country to over 100 global destinations via its Abu Dhabi hub via 588 widebody and narrowbody rotations each month. To meet the needs of specific sectors, Etihad Cargo has enhanced its product range, adding new features and launching new products. Key commodities handled include electronics, including mobile phones and semiconductors, garments, pharmaceuticals, perishables, e-commerce, automobile components and courier shipments, reflecting the diversity and strength of India's manufacturing and export sectors.
The carrier's IATA CEIV Pharma-certified PharmaLife product provides precise temperature control for the safe transport of high-value pharmaceuticals, a growing market in India. Etihad Cargo is exploring additional certified pharma trade lanes with key airline partners and has implemented stringent cargo screening for US-bound shipments from major Indian hubs, including Mumbai, Bangalore, Delhi, and Hyderabad. Etihad Cargo's pharma roadshows in India, launched in 2023, have helped double PharmaLife volumes by improving connectivity and frequencies. Additionally, the introduction of Etihad Cargo's IATA CEIV Li-batt-certified SecureTech product in 2024 has supported the growth of electronics shipments.
"As Etihad Cargo celebrates two decades of successful operations in India, the carrier's commitment to its customers remains strong," said Stanislas Brun, Vice President Cargo. "Etihad Cargo's continued investment in its network, product range, infrastructure, and digitalisation efforts ensures the carrier can provide efficient, reliable air cargo solutions that meet the evolving needs of customers in India and beyond."
The airline has invested in advanced technology to enhance its operations, including the use of customer relationships and cargo management systems like Salesforce and Sales Cockpit, as well as track and trace capabilities and automated warehouse management. The ongoing enhancement of Etihad Cargo's online booking portal, which now includes options for pets and dangerous goods as well as personalised dashboards, has improved the efficiency of the booking process. Currently, 93 per cent of the bookings made in India are made directly through Etihad Cargo’s booking portal.
As Etihad Cargo looks to the future, the airline will continue to innovate and expand its operations, remaining committed to evaluating its network and adding capacity where required to support its customers in this key market. With a focus on delivering efficient and reliable cargo solutions, Etihad Cargo is dedicated to meeting the evolving needs of the Indian market and cementing its position as the air cargo partner of choice for the Indian market.