Skip to content
Search AI Powered

Latest Stories

Press releases are provided by companies as is and have not been edited or checked for accuracy. Any queries should be directed to the company issuing the release.

SEKO Live launches 'one touch' to reduce the risk of returns of big and bulky home delivery products

SEKO Logistics has launched the latest version of SEKO Live to ensure seamless installations and reducing the risk of returns through instant ‘one touch’ communications with off-site product experts.

SEKO Live launches 'one touch' to reduce the risk of returns of big and bulky home delivery products

SEKO Logistics, a leading global logistics provider, launched the latest version of SEKO Live to ensure seamless installations and reducing the risk of returns through instant ‘one touch’ communications with off-site product experts. This launch delivers their client’s specialist, technical and customer service support straight to the doors of consumers who are buying big and bulky items.

Home deliveries of goods such as recreational and exercise equipment, furniture, and white goods are at an all-time high, but a sale is only complete once the customer is completely happy to take delivery of the product they have purchased. In the US alone, returns cost retailers over $760 billion annually in lost sales and add significantly to their carbon footprint, often because their customers can’t get timely information or product assistance to finalize a delivery and installation.


With SEKO Live, it removes this revenue and reputational risk for retailers. It gives SEKO’s last mile delivery specialists and consumers quick and direct access to product technicians and exception management specialists located within SEKO’s own Control Tower operations and network operations centers or to a retailers’ own product and customer service teams. Web or app-based and configurable to each retailer’s requirements, including a retailer branded interface, SEKO Live enables customers to instantly share, stream and connect with central resources during product installation or self-installation to quickly resolve questions or concerns raised by the end-user.

“In most cases, home deliveries of big and bulky items are completed exactly as planned, but if a customer has questions or uncertainties about their purchase, the time window to save the sale and prevent a return can be literally minutes,” said James Gagne, SEKO’s President & CEO. “SEKO Live is a scalable, low-cost solution that maximizes the customer experience and minimizes lost sales by connecting customers with the real-time expert advice and customer service support they need. This not only protects the sale, but it also avoids the risk of damaging reviews that could negatively impact sales.”

For consumers with quality or technical questions about products, SEKO Live’s one-touch B2C solution offers fast, technical advice and takes decision-making away from in-field staff, enabling a retailer’s central management to be in control to maintain the customer experience and avoid aborted transactions.

“SEKO Live finds solutions faster by taking a collaborative approach. It takes a retailer’s technical product knowledge and business prowess out to a customer in the field but through SEKO’s own last mile delivery experts,” said Mike Powell, SEKO’s Chief Technology Officer. “One-touch calls are pre-routed, so customers never get held up in a queue and bypass any automated customer service steps or chatbots. They quickly receive the answers they need, such as how to fit pedals to the exercise bike they’ve purchased. This is the right-first-time response consumers want. Statistics show that 96% of customers will leave if they experience poor customer service and 80.2% of online shoppers will return an item if they believe it is damaged or broken. SEKO Live enables retailers and consumers to resolve issues while the product is still at the delivery address.”

SEKO Live is activated by simply pressing on the embedded link or button, instantly connecting customers to the right support. Its innovative features include:
• Conversations are livestreamed and supported with two-way messenger communications using the Pro Text Translate Tool to convert each party’s text into their home language.
• Users can instantly livestream to provide visibility to central management, wherever they’re located.
• The streaming service allows multiple users to accept calls, connecting customers with technical, installation, warranty and after-sales support to quickly escalate and resolve any delivery issues.
• High quality video streaming, photos and audio guarantees clear and precise communication, and can be stored for quality, auditing and warranty purposes.
• Key call data such as time, date, location, user, operator, duration, chat, video and photos are recorded, as well as custom data tags to help with customer service analysis - all of which can be exported via API or file transfer, showing full visibility of the order journey.

“Last mile is more than just delivery. It’s the communication ahead of the delivery, the actual physical appointment and the delivery of items inside the home, plus everything post-delivery. SEKO Logistics supports every phase of the user journey - from customer experience to delivery and installation, protecting the sale and driving customer lifetime value. SEKO Live is for retailers that want their customers to feel heard and appreciated,” said Powell.

SEKO Live is available to retailers through a simple installation, with full integration and user training achievable within 7-10 days.

https://www.sekologistics.com/us/news/posts/2022/august/seko-live-launches-one-touch-to-reduce-the-risk-of-returns-of-big-and-bulky-home-delivery-products/

The Latest

More Stories

AML launches StrikerX mobile computer

AML launches StrikerX mobile computer

Richland Hills, Texas, September 12, 2024. AML, a U.S-based manufacturer of barcode data collection products, announces the launch of its latest Android® product, the StrikerX mobile computer.

StrikerX is the evolution of its predecessor, the Striker, but comes equipped with the most powerful processing architecture available for devices in its class, the Qualcomm® QCS6490 processor running Android 13 at 2.7 GHz. Building on the success of the Striker, the new StrikerX maintains the same lightweight and compact form factor but makes a quantum leap in processing power.

Keep ReadingShow less

Featured

Hamilton Caster Appoints Andrew D. Stamp as Director of Sales

Hamilton Caster Appoints Andrew D. Stamp as Director of Sales

Hamilton Caster & Mfg. Co., a 117-year-old industry leader in heavy-duty industrial casters, proudly announces the enhancement of its legacy Super Endurance Caster (SEC) series, now rebranded as the Spinfinity® Super Endurance Caster (ZFSEC) series. In addition, Hamilton is introducing the all-new Spinfinity® Super Endurance Dual Caster (ZFSEC2) series, both of which feature a new heavy-duty 'V-Style' seal designed to elevate performance in the most demanding environments.
The Spinfinity® Super Endurance Caster (ZFSEC) series replaces Hamilton’s legacy SEC series, setting a new benchmark for kingpinless caster design in extra heavy-duty applications. Central to this upgrade is the heavy-duty 'V-Style' seal, which offers protection against dirt, debris, and moisture. This advanced sealing technology ensures consistent performance and extends the life of the caster, making it the ideal choice for environments where reliability is critical.
"With the introduction of the V-Style seal, the ZFSEC series is engineered to withstand the harshest conditions while providing zero-fix, 100% maintenance-free operation," said Mark Lippert, president of Hamilton Caster. "This enhancement allows our customers to minimize maintenance costs and downtime, further solidifying Hamilton’s reputation for durability and dependability."
The ZFSEC series retains the robust construction that Hamilton is known for, including a swivel top plate and inner raceway made from forged steel, providing superior strength for shock conditions. Sealed precision ball bearings are also now standard in all wheels, contributing to the maintenance-free performance of the series. Notably, the zerk fittings have been eliminated, as the new design makes them unnecessary.
Complementing the ZFSEC series, Hamilton introduces the all-new Spinfinity® Super Endurance Dual Wheel Caster (ZFSEC2) series. This dual wheel series is engineered for extra heavy-duty applications where stability, durability, and maintenance-free operation are paramount. Like its counterpart, the ZFSEC2 series leverages the new 'V-Style' seal, ensuring that each caster is fully protected against contaminants that could compromise performance.
Combined with sealed precision ball wheel bearings, this caster series ensures zero-fix, 100% maintenance-free performance. The dual-wheel configuration enhances stability and allows for a lower overall height, offering a perfect blend of strength and maneuverability.
Casters in both series are finished in a durable HAA polyester platinum powder coat and are available in a wide variety of wheel types, allowing for customization based on application needs. For complete wheel specs and product details check out the Spinfinity® Super Endurance Caster Landing Page and all-new Spinfinity® Super Endurance Dual Caster Landing Page.

https://www.hamiltoncaster.com/Top-Menu/Resources/New-Products/hamilton-enhances-spinfinity-casters-launches-new-dual-wheel-caster-series

New Horizon Releases Innovative Functionality for Optimizing Inbound Logistics Scheduling at DCs

ACTON, Massachusetts – September 3, 2024 – New Horizon Soft, LLC (https://www.newhorizon.ai), a global leader in AI-powered supply chain planning software, announced today the release of a new version of its Buyers Workbench procurement planning software. The latest version includes the ability to optimally schedule inbound deliveries, taking into account distribution center (DC) receiving capacity, thus minimizing receiving bottlenecks and lowering inbound logistics costs. A research paper describing the innovative methodology and its deployment at an iconic $10B+ U.S. quick-service restaurant chain was recently published in the peer-reviewed academic journal, the International Journal of Operations Research and Information Systems.

Supply chain organizations typically plan purchase orders without regard to DC receiving capacity. This leads to bottlenecks on some days and underutilized staff on others. New Horizon’s methodology, called Master Purchasing Receipt Scheduling (MPRS), uses a novel algorithm to automatically and optimally schedule deliveries. The algorithm plans deliveries at the time of purchase order creation and results in a steady volume of deliveries and lower planning and logistics costs. While first deployed at a restaurant chain, the methodology is applicable to any manufacturer, wholesaler, retailer, or foodservice company operating high-velocity DCs.

Keep ReadingShow less
Thinkink Packaging Launches New Line of Custom Frozen Food Boxes to Enhance Product Freshness

Thinkink Packaging Launches New Line of Custom Frozen Food Boxes to Enhance Product Freshness

Pennsylvania, United States – August 2024 – Thinkink Packaging, a leader in innovative packaging solutions, is excited to announce the launch of its new line of Custom Frozen Food Boxes. Designed to meet the growing demand for sustainable and durable packaging in the frozen food industry, these new boxes offer a perfect blend of functionality, quality, and eco-friendliness.

The frozen food market is rapidly expanding, with consumers increasingly seeking convenient, ready-to-eat meals that maintain freshness and quality. Thinkink Packaging’s Custom Frozen Food Boxes are specially engineered to meet these needs, offering superior insulation to preserve product integrity from production to the consumer's freezer.

Keep ReadingShow less
Unlimited Service Group Launches New Repair and Maintenance Management Platform, USG Connect

Unlimited Service Group Launches New Repair and Maintenance Management Platform, USG Connect

ADDISON, Ill.--(BUSINESS WIRE)--Unlimited Service Group, a group of local foodservice equipment repair providers, today announced the launch of USG Connect, an innovative new repair and maintenance management platform designed to streamline and simplify the repair and maintenance of commercial kitchen equipment.

USG Connect provides commercial kitchens with a one-stop solution for hassle-free and scalable equipment service. The exclusive platform offers a user-friendly digital experience that allows restaurants, hospitals, hotels and more, to consolidate and manage their service requests into a single maintenance management system. No matter the size of the organization, USG Connect brings the power of 35+ trusted local service brands with more than 125 locations into a consistent service experience for our customers, ensuring seamless and effective management of all foodservice equipment service requests in one, easy-to-use online platform.

Keep ReadingShow less