Struggles ahead for truckers as market softens, pricing power swings back to shippers
The last two years have invigorated the bottom lines of the nation’s trucking fleets. As inflation powers ahead, consumers switch spending from goods to services, and supply chains remain disrupted, is the trucking profit party about to end?
Gary Frantz is a contributing editor for DC Velocity and its sister publication, Supply Chain Xchange. He is a veteran communications executive with more than 30 years of experience in the transportation and logistics industries. He's served as communications director and strategic media relations counselor for companies including XPO Logistics, Con-way, Menlo Logistics, GT Nexus, Circle International Group, and Consolidated Freightways. Gary is currently principal of GNF Communications LLC, a consultancy providing freelance writing, editorial and media strategy services. He's a proud graduate of the Journalism program at California State University–Chico.
The U.S. economy, whipsawed by high inflation and persistent supply chain disruptions yet still with unemployment in the low single digits, is signaling a shift for truckers. After two full years of strong demand and tight capacity driving higher freight rates, some leading indicators are foreshadowing softer demand and the prospect of muted freight volumes that could swing the pricing pendulum back in favor of shippers—and potentially send some truckers reeling into bankruptcy.
Are the ominous dark clouds of a freight recession just over the horizon, or are we seeing only a passing thunderstorm as the market adjusts and finds its way back to a new form of normal? For the nation’s trucking services, that depends on which part of the freight sandbox you’re playing in.
“We are clearly seeing a [truckload] market normalization in process,” says Avery Vise, vice president of trucking at freight consultancy FTR Transportation Intelligence. “So far it is pretty stable. Earlier this year, we started to see contract players finally get enough capacity to bring down tender rejections and handle a lot more of the volume [under contract rates]. And that’s led to spot rates coming down.”
Vise thinks the market still has “an elevated level of spot-market volume relative to the norm.” He sees that as a shift with some legs, citing the maturation of digital brokerage technology and the proliferation of digital freight platforms that can quickly and accurately find and book available capacity—and keep truckers rolling.
“That allows intermediaries to have access to and manage capacity like an asset-based carrier, so they can compete for contract freight,” he says. “I’m not sure the terms ‘spot’ and ‘contract’ have the same meaning anymore,” he adds.
And while he believes “[truckload] spot rates have a lot more softening to do,” he says he doesn’t see “a lot of [early] relief for shippers on contracts. Not a whole lot of carriers are receptive to [price reductions] at this point, especially since their expenses are through the roof. Freight continues to be very strong even with inflation.”
Nevertheless, Vise sees spot rates through the latter part of this year and into next year experiencing “low double-digit declines.” He expects contract rates to eventually follow next year but “not really what I would call precipitous,” estimating low single-digit declines with 2023 contract bids.
RISING COSTS PUT PRESSURE ON RATES
Yet even as the market appears to soften, some truckload carriers are still rejecting hundreds of loads a week. A case in point is North American truckload operator CFI. “There are pockets out there that are a bit looser than they have been in the past, but overall, we’re not strained for load count,” says Greg Orr, executive vice president of U.S. truckload for TFI and president of CFI, which has 93% of its business under contract. “We are being told by our customers they expect to have a normal third- and fourth-quarter push. No one is telling us anything that says red flags are being thrown up.”
He notes that for CFI, with its heavy emphasis on contract shippers, rates are holding steady, and the carrier is securing increases. “From my perspective, shippers are willing to take some type of modest increase to lock in that committed capacity instead of playing the spot market,” he says.
Orr adds that shippers well recognize that operating costs for truck lines continue to escalate, with little relief in sight. “Not only diesel fuel, but think of all the other petroleum products used in a truck, and costs for maintenance, servicing, tires, and other parts,” he says, noting that some vendors have increased prices three and four times over the past 12 months. Costs for new trucks and trailers continue to climb incrementally year over year.
And the cost inflation doesn’t stop there. “Then there is investing in our employees,” Orr adds. “We increased driver pay to ensure we compete effectively for qualified drivers. And we just rolled out a 10-plus percent increase for our independent contractor program to secure supplemental capacity.”
AS COSTS RISE, A FOCUS ON SERVICE
For the less-than-truckload (LTL) side of the business, the story is similar in some respects, particularly with respect to rising operating costs. “There is nothing in our business that is not inflationary,” noted Fritz Holzgrefe, president and chief executive officer of LTL carrier Saia. Yet the demand picture remains relatively strong in LTL. Some 65% to 70% of Saia’s business is industrial-oriented versus retail. In the second quarter, shipments at Saia were up 1.8%, while tonnage per workday was up 2.2%.
Pricing remains firm as well. Holzgrefe says that contract renewals in the second quarter came with an average 11% increase. “Customers … see many of the same things we do; they respect and understand the inflationary pressures,” he notes. Asking for a rate increase is never easy, but Saia’s focus on quality and service helps temper the discussion, Holzgrefe says. “We recognize that for the customer, it’s hard to absorb a rate increase,” he notes, “but let’s talk about what your claims ratio is and your on-time service. That’s where we excel, and it makes the pricing conversation not quite as challenging.”
He added that Saia continues to invest to build out its network. The carrier already has opened five new terminals this year, added two more in August, and will open another five to seven over the balance of the year.
Looking out at the remainder of the year, Holzgrefe says the focus for Saia is to “continue to take care of the customer and execute our business plan. As we grow, regardless of the economic environment, the customer has to have a great experience.” He believes that as supply chains continue to recover and overcome disruption, “the middle mile will be pretty critical and LTL benefits from that. We’re in a good place.”
TURNING CHALLENGES INTO OPPORTUNITY
It’s a similar story at LTL competitor Old Dominion Freight Line (ODFL). “We still characterize demand as strong,” says Adam Satterfield, ODFL’s chief financial officer. And while ODFL’s July’s tonnage was down slightly compared with last year, it likely represented a swing back to traditional seasonal trends where freight volumes tend to soften in July and August before picking up again in September. “[July] was more likely a reflection of what’s going on with the economy and demand for our customers’ products,” Satterfield said. “Feedback we are hearing is all positive with respect to their needs from us.”
As for the rate environment, “it continues to hold steady [and] has been favorable for some time in LTL,” he noted. That’s been crucial in a market where cost inflation is chipping away at margins. “We have to make our best efforts to operate efficiently and keep cost inflation per shipment as low as we can to make sure pricing is somewhat in line with the market,” Satterfield explained.
That also supports ODFL’s aggressive strategy of “expanding capacity in a meaningful way that resonates with our customers,” he said. Over the past 10 years, ODFL has invested some $2 billion to grow its service center network, increasing door capacity just over 50% during that timeframe. Its capex (capital expenditure) budget for 2022 is running at about $835 million, with $300 million allocated for real estate (service centers) and $485 million for equipment, including rolling stock.
Currently, ODFL’s network of 255 service centers has about 15% to 20% excess capacity, Satterfield notes. “Our target is 25%, so we want to continue adding capacity consistently, regardless of what the macro environment looks like.”
Going forward, Satterfield points to the eventual normalization of supply chains—and the opportunities that presents for LTL carriers. “Practically every customer I speak with talks about supply chain challenges they continue to face,” he notes. Parts and components needed to finish products on backlog. Inventories in the wrong place at the wrong time that need to be rebalanced. “That helps us in a way,” he says, noting that even as the economy slows, those challenges become opportunity for LTL carriers. “That’s why more importance is placed on service quality, and there is no other carrier in LTL that offers the level of service we do.”
THE TECH EDGE
Other trucking markets are dealing with different realities. One example is the flatbed market. “Post pandemic, we saw an absolute deluge of freight. It really elevated things for flatbed and was a very robust environment,” recalled Evan Pohaski, founder and CEO of JLE, which operates a 380-truck flatbed fleet in North America.
Flatbed is particularly sensitive to changes in the housing and construction markets. Pohaski saw things begin to shift as spring turned to summer this year. “We’ve got this really squirrely situation where there is the war in Ukraine, interest rates going up, and consumers making the transition from buying goods for the home back into services. That’s taking the wind out of the sails for flatbed,” he says, noting in particular that as interest rates rise, that puts a damper on freight volumes for housing and industrial shippers. All of which is driving a retrenchment in demand.
Yet based on conversations with customers, Pohaski says he’s confident that as the economy moves into the back half of the year, “there will be a floor on rate compression because the structural costs of the business have gone up for everyone.” And while 90% of his business is longer-term contract customers versus “you call/we haul” spot moves, it’s a much faster-paced market where agility and flexibility coupled with accurate, timely capacity and pricing information is key. That’s an area where Pohaski believes JLE has an edge.
Today’s shippers are armed with better technologies, and carriers have to match that in the systems and platforms they use to rate, route, and run the business. It’s where JLE has heavily invested and built its own proprietary tools, Pohaski says. As a result, “we are more confident in engaging with a more fluid and dynamic rating structure. We have contract customers changing rates sometimes on a daily basis. [Our systems] represent the fair market value in any given lane at any given time. That provides our drivers (80% of whom are independent contractors) with that level of timeliness and transparency they need. That’s one of our biggest value propositions.”
DISPATCHES FROM THE DRAY AREA
Another subset of the trucking market is container drayage. Trac Intermodal is the nation’s largest provider of marine chassis, deploying nearly 200,000 chassis at over 600 locations that provide drayage of marine containers to and from ports to intermodal yards, warehouses, and other locations. Trac does not operate the chassis itself; it provides procurement, fleet management, maintenance and servicing, and leasing of chassis to end-users.
Trac will set up a private chassis pool in a dedicated commercial arrangement with an ocean carrier or beneficial cargo owner. It also operates other pools where an independent trucker can pick up a chassis and use it for as little as a day or a week.
The key for chassis pool operators is getting as many “turns” per week or month as possible. A chassis dwelling on the street for a week or more means it can’t be returned and reissued. Congestion at the ports, delays at intermodal railyards, and shippers keeping boxes on chassis at warehouses too long are the biggest challenges chassis fleet operators face in keeping the chassis supply chain flowing smoothly, notes Val Noel, Trac’s executive vice president and chief operating officer.
“We have seen an uptick in both long-term terminal and street dwell,” he says. Chassis are sitting for an extended time out on the street, saddled with containers left unloaded due to labor and capacity issues at warehouses. He adds that shippers who have embraced “just in case” stocking practices have created inventory surpluses, which also impacts chassis return and reuse. “You don’t want to have product due in the store in November sitting in a container in June,” he notes.
One solution has been working with ports to establish “off terminal” distribution yards, which gets chassis out of ports and makes them available to more users in a central place. Trac established three such yards with the Port of New York & New Jersey. That allowed the chassis “to be used exclusively for pickup and delivery of cargo, not trapped in the marine terminal,” while supporting “better asset availability and utilization,” said Noel. That interoperability and flexibility to move any type of container “checked a lot of boxes people in our industry are clamoring for around change,” he noted.
If anything, the second half of the year will be a period that demands patience and perseverance as a shifting economy, inflation, rising interest rates, and other factors impact trucking operators. The biggest challenge? “If you are a small trucker, it’s staying alive,” says Jason Seidl, managing director at investment firm Cowen & Co. “If you have made it this far, you are battered and bruised. If you are a large trucker, the challenges are what they have always been: How do you ultimately maximize profit and grow?”
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."