David Maloney has been a journalist for more than 35 years and is currently the group editorial director for DC Velocity and Supply Chain Quarterly magazines. In this role, he is responsible for the editorial content of both brands of Agile Business Media. Dave joined DC Velocity in April of 2004. Prior to that, he was a senior editor for Modern Materials Handling magazine. Dave also has extensive experience as a broadcast journalist. Before writing for supply chain publications, he was a journalist, television producer and director in Pittsburgh. Dave combines a background of reporting on logistics with his video production experience to bring new opportunities to DC Velocity readers, including web videos highlighting top distribution and logistics facilities, webcasts and other cross-media projects. He continues to live and work in the Pittsburgh area.
In June, the Council of Supply Chain Management Professionals (CSCMP) named Mark Baxa its full-time president and CEO, a role he had filled on an interim basis for the previous 16 months. Baxa has extensive experience as a supply chain executive, working for much of his career at Monsanto in procurement strategy and international trade roles and, most recently, as the president and CEO of FerniaCreek, a supply chain consulting company he founded in 2018. He is also a longtime member of the supply chain organization he now leads, having previously served on CSCMP’s board of directors and as its chairman in 2019. He recently spoke with David Maloney, DC Velocity’s group editorial director.
Q: Congratulations on being named the full-time president and CEO of CSCMP. What are your hopes for the organization?
A: I am honored and humbled at the call to fill the role as CSCMP’s next president and CEO. During my tenure as interim, I had the distinct pleasure of working alongside the CSCMP staff and our strategic business partners to expand the benefits this great organization offers to the supply chain profession … practitioners, academics, collaborators, events and sponsorship teams, and many more. We have a well-placed and large mission as an organization. I intend to continue leading in that direction to not only fulfill that mission but also to create greater meaning and value within for all that are a part of CSCMP.
Now, more than ever, our CSCMP team is needed to support supply chain capability and competency building across the member lifecycle, and create powerful and relevant learning and networking opportunities so that the supply chain of today and tomorrow serves society well. We will advance many new initiatives that accelerate supply chain sustainability learning, talent development, creating functional centers of excellence, new content curation models, and enhancing the executive development experience, to name a few.
Q: We have seen a lot of supply chain disruptions this year. How is CSCMP helping its members navigate the current environment?
A: By staying true to our mission: educating the broader membership and guests of CSCMP. Supply chain leadership begins and ends with the competency of our people; that in turn will result in a more capable supply chain that delivers shared value for both customers and the business itself. We’ve invested in connecting the solutions found within the provider community with the practitioners who need those solutions by way of unbiased, credible research and content curation … presented live and in person, virtually, and through digital content.
Additionally, the critical-to-success live events at the roundtables and Edge Conference, supply chain courses, and certificate and certification programs are building up talent to solve for the challenges supply chains face as 2022 and 2023 unfold. We have, of course, always remained steadfast in providing those solutions, but equally important, making the connections within our global network of members, both practitioners and academics, that are vital.
Q: How will inflation and predicted slowdowns in transportation markets affect the industry for the remainder of 2022?
A: We heard about this very topic during the recent unveiling of CSCMP’s 33rd State of Logistics Report, held in Washington, D.C., on June 21. Slowdowns in the transportation sector typically result in a lowering of rates. The rate spot market will be a direct indicator of supply vs. demand and pricing, as an outcome will always be the “tell.” Inflation will impact the speed of any potential lowering of rates as the transportation sector assesses the demand curve. The degree of transportation demand softening will play a significant role in any downward rate pressure that may outweigh the rising cost of transportation operations.
Additionally, cost of fuel comes into play here and will remain in the picture for the foreseeable future given the impacts of both political pressure on fossil fuel consumption vs. alternative energy sources and that of the ongoing war in Ukraine and its lasting impacts.
Q: Retailers are now stocking up for the holiday peak. Do you have any advice for how they should prepare their supply chains for the season?
A: Yes. Believe in your digital investments to improve the predictability and reliability of your supply chain, but trust in your people even more! Our studies have shown that companies have continued to invest in planning software that improves the visibility of their supply chain events in order to achieve better business results. But it takes competent, knowledgeable, and prepared teams to execute. Invest in your people!
Second, keep in mind that nothing will stay the same from day to day. Attempting to predict what will occur in this environment—or making statements of the absolute such as guaranteed delivery dates—requires caution. Naturally, we want competitive advantage in the marketplace. That advantage is more likely than not to come from overcommunicating across your supply chain and the customer. Why? Think about it. How else shall we deal with the uncertain but to connect everyone to the events as they happen. To deliver on a promise now means “I am your trusted partner who knows what can happen, and when it does, I will be there to solve it—all the while, letting you know [what’s happening] before you read it in the news!”
And finally, if you haven’t already done so, it may be too late, but building trusted, strategic partnerships that afford a level of resiliency in your supply chain will be a big win when it comes to meeting demand. To trust your suppliers is one thing. But to have suppliers who show you why they can be trusted is something completely different.
Q: CSCMP’s Edge conference returns to Nashville next month. What can attendees expect to experience there?
A: Intelligence delivered. Pure and simple. This is the supply chain learning, development, and industry networking conference that touches all direct and supporting functions within supply chain, and it does so across practitioners, academics, and service providers. There is no better option than Edge. No one in supply chain today can meet the challenges of the road ahead without gathering as much intelligence as they can.
I know that some will take this statement as controversial, but if you are in supply chain, you must invest in external learning and intelligence gathering like you never have before. The solutions in this fast-paced, highly dynamic, and out-of-sync supply chain environment we’re in are NOT inside the four walls of your immediate business … the 70 (on-the-job learning)/20 (coaching & mentoring)/10 (external) model of learning and development for the supply chain leader and staff does not work now. You cannot compete in that environment. Be smart and take advantage of this learning and development event. We are looking forward to delivering tremendous value through the Edge experience.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."