Victoria Kickham, an editor at large for Supply Chain Quarterly, started her career as a newspaper reporter in the Boston area before moving into B2B journalism. She has covered manufacturing, distribution and supply chain issues for a variety of publications in the industrial and electronics sectors, and now writes about everything from forklift batteries to omnichannel business trends for Supply Chain Quarterly's sister publication, DC Velocity.
Supply lines are moving slower across the U.S./Canada border, especially in the Detroit area, as protests continue throughout Canada in the wake of Covid-19 vaccine mandates affecting truck drivers, which took effect in January.
Data from supply chain visibility platform FourKites showed changes in on-time delivery, shipment volume, and wait times as the vaccine mandates went into effect the weeks of January 15 (for U.S. to Canada travel) and January 22 (for Canada to U.S. travel), and the company is continuing to track volatile conditions, especially at the Detroit/Windsor, Ontario, border, which is the busiest land crossing between the two countries and a vital corridor for auto industry trade.
Glenn Koepke, FourKites’ senior vice president for customer success, said the situation marks one more in a long line of supply chain disruptions companies have had to deal with in the past two years. He said the slowdowns and lower shipment volumes will be “pretty significant” over the next week or two in the Detroit area, with residual effects in the broader regions on both sides of the border.
“I think folks didn’t anticipate as much of a reaction to what happened [after the vaccine mandates and protests], and it immediately was reflected in poor on-time data [and] decreased performance,” Koepke said. “We see a shift in volume as well.”
FourKites tracked a 9% decrease in on-time delivery performance, a 7% decrease in total shipment volume, and a 17% increase in average wait times for all U.S./Canada cross border shipments the week of January 15, compared to the previous week.
On-time delivery performance fell 4% and average border wait times increased 8% the week of January 22, with no decrease in shipment volume. On-time delivery performance for U.S. to Canada shipments have since improved, but the data show declining rates for deliveries from Canada to the United States, likely due to continuing effects from protests and blockades, Koepke said. Wait times from the U.S. to Canada were trending downward by roughly 30% as of this past Monday, but wait times from Canada to the U.S. were up by 20% or more compared to the previous week.
As of Thursday morning, Detroit’s Ambassador Bridge, which Koepke says typically handles around 8,000 trucks a day crossing the border, remained temporarily closed.
Automotive production lines face the most immediate threat, but Koepke said he expects impacts on the customer fulfillment side over the next few weeks as companies deal with delays and the need to re-route deliveries.
“We’ll see a slowdown in inbound raw materials shipments, a slowdown in production, and customer deliveries,” he said.
As of Wednesday, major automakers in the region had closed some operations and reduced shifts as a result of shortages.
The cross-border vaccine mandates have spurred protests against the Canadian government’s broader Covid-19 restrictions. Led by the “Freedom Convoy” of truckers that made its way across the country to the capital city of Ottawa last week, the protests have attracted people from all over Canada and are impeding business and trade in Ottawa, Windsor, and elsewhere.
The Canadian Trucking Alliance, which has said it opposes the protests, released a statement this week urging government and business leaders to work together to end the blockades.
“The patience of drivers and the vast majority of the trucking industry regarding these blockades has long-since expired. The trucking industry and its drivers are paying a heavy price for the unlawful actions of those who choose to politicize and target our borders and highways and choke off trade between Canada and the United States. Their actions simply hurt Canadians and they have shown a blatant disregard for all the lives they are impacting,” CTA President Stephen Laskowski said in the statement.
U.S. trade groups have also weighed in on the issue. Earlier this week, the Missouri-based Owner-Operator Independent Drivers Association (OOIDA) sent letters to both the Biden Administration and to Canadian Prime Minister Justin Troudeau asking that truck drivers be excluded from the cross-border vaccine mandates, as they were under previous Covid-19 restrictions. OOIDA has more than 150,000 members in North America, including 1,000 Canadian drivers. The group says the nature of the drivers’ work and their status as essential workers should exclude them from the mandates.
“Throughout the Covid-19 emergency, professional truckers have been risking their lives to deliver critical goods to communities throughout the U.S. and Canada. Prior to January 2022, truckers were operating safely back and forth across the U.S-Canadian border to ensure North Americans had the food and supplies they needed without having to show proof of vaccination or disclosing any other aspects of their personal medical history,” OOIDA wrote in the letter to Prime Minister Trudeau. “Since commercial drivers spend the majority of their time alone in their vehicle and outside, there is no evidence that truckers present a higher risk of spreading the virus. Because the current cross-border policy disregards the economic contributions of the trucking industry and overlooks the basic operating procedures of the profession, we urge you to immediately exempt professional truck drivers from the vaccination mandate.”
OOIDA said the mandates impede cross-border trade, noting that many drivers have elected not to operate cross-border routes under the new rules and that others have experienced excessive wait times at the border due to the new protocols.
“This has intensified existing challenges facing North American freight networks and the supply chain and has resulted in higher prices for consumers,” they wrote in letters to both administrations.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.