Contributing Editor Toby Gooley is a writer and editor specializing in supply chain, logistics, and material handling, and a lecturer at MIT's Center for Transportation & Logistics. She previously was Senior Editor at DC VELOCITY and Editor of DCV's sister publication, CSCMP's Supply Chain Quarterly. Prior to joining AGiLE Business Media in 2007, she spent 20 years at Logistics Management magazine as Managing Editor and Senior Editor covering international trade and transportation. Prior to that she was an export traffic manager for 10 years. She holds a B.A. in Asian Studies from Cornell University.
It’s often said that any trend that begins in California—be it social, cultural, or environmental—will eventually spread to the rest of the country. Forklift fleet owners nationwide may be wondering, then, if they should keep an eye on a California Air Resources Board (CARB) proposal that has set off alarm bells in industries that depend on lift trucks, such as warehousing and distribution, construction, manufacturing, and agriculture.
The proposal is still in an early stage called a “draft regulatory concept,” which precedes the development of a proposed regulation. While the draft is far from final, its intent is clear: Most users will have to phase out emissions-generating internal combustion (IC) forklifts, and they will only be allowed to lease or purchase zero-emission (ZE) equipment—forklifts that produce no air pollutants—after a specified date. While we can’t know at this point how things will ultimately play out, we can provide an overview of the draft regulatory concept (as of this writing), outline some of the questions that have been raised by end-users and forklift OEMs, and explain how stakeholders can offer input to CARB.
WHAT’S THE PLAN?
CARB, a state government agency, is responsible for air pollution-control efforts in California. The forklift measure stems from California Gov. Gavin Newsom’s Executive Order N-79-20, which aims to reduce harmful emissions from a wide range of sources, including off-road vehicles and equipment.
Why focus on forklifts when they likely account for a very small percentage of off-road emissions? It’s partly a matter of expedience. CARB’s objectives include accelerating the adoption of ZE technology, explains Angie Polanco, an air resources engineer in CARB’s Off-road Implementation Section. “We identified forklift electrification as a possible early action that would allow us to introduce ZE vehicles to targeted sectors,” she said in an interview. “A lot of indoor forklifts are already zero-emission, so it’s a good place to start and then quickly move forward.”
As of August 2021, the draft regulatory concept would impose the following requirements for forklifts with a lift capacity of 12,000 pounds or less operating in California:
Applicable forklifts (mostly Class 4 and 5) purchased or leased after Jan. 1, 2025, must be zero-emission equipment.
The phaseout of older internal combustion engines will begin Jan. 1, 2025. As of that date, IC forklifts that are 13 years old (model year 2012) or older, or are powered by an engine that is 13 or more years old, may not operate. The retirement model year will increase one year at a time; for example, forklifts with a 2013 model year engine will be retired in 2026, forklifts with a 2014 model year engine in 2027, and so on. By the end of 2035, all forklifts subject to the regulation must be zero-emission.
Companies must register all forklifts with the state and report annually each lift truck’s make, model, model year, lift capacity, and when acquired; power source and capacity for ZE equipment; and engine details and fuel type for IC equipment, among other particulars. An attestation of compliance with the ZE regulation will also be required.
The regulation would not apply to rough-terrain forklifts, military tactical vehicles, pallet jacks, or small forklifts operating at ports and intermodal rail yards that are subject to a separate California regulation that’s applicable to cargo-handling equipment. Additional exemptions or delayed phaseouts are under consideration for forklifts used for emergency operations, rentals, low/occasional use, and remote locations where battery charging isn’t feasible. CARB is also considering a five-year delay for small businesses.
STAKEHOLDERS SPEAK UP
In addition to considering the proposed regulation’s effectiveness in meeting state and federal pollution-reduction standards, CARB will also take into consideration feasibility, fairness, environmental justice, costs and economic impact on businesses, enforceability, and requirements for monitoring and reporting. With that in mind, program engineers have been soliciting feedback—and stakeholders have not been shy about expressing their concerns. A public workshop in August elicited dozens of questions and comments from attendees. Just a few examples:
The implementation timeline is too short. The board plans to consider the proposal in early 2022. If adopted, the start date would be less than three years away.
Phasing out IC lift trucks based on model year will force their retirement before the end of their useful and/or economic life. The phaseout should be based on hours of use, which would mitigate some of the loss in value from fleets’ capital investments.
The proposal includes tighter restrictions than another California regulation that applies to some forklifts. Under that rule, it’s legal to buy a Tier 4-compliant diesel forklift, but under this proposal, the same forklift purchased today would become illegal for use before the end of its economic life. Such early turnover of equipment would force businesses to incur costs they do not incur in other states.
Why not let forklift owners decide how to meet CARB’s emission-reduction goals by a specified date? Instead of a flat ban with exceptions, adopt the “fleet average” compliance measure already in place for diesel-powered and spark-ignited (propane gas) equipment.
From the perspective of the Industrial Truck Association (ITA), which represents forklift makers, some parts of the current proposal are an improvement over the initial version floated in October 2020. For example, instead of retiring eight-year-old IC forklifts, the threshold has been stretched to 13 years. While ITA considers that to be “a major improvement,” says Gary Cross, a principal with Dunaway & Cross who serves as ITA’s counsel, “that is still less than the life of a lot of forklifts. We’d like to see that extended. The longer the phaseout, the less negative impact on business.”
Replacing the most widely used types of forklifts is a “significant change” that will challenge end-users and forklift dealers alike, says Ryan Crochet, manager of product marketing and financial merchandising for Mitsubishi Logisnext, the Houston-based umbrella corporation for UniCarriers Forklifts, Mitsubishi Forklift Trucks, Cat Lift Trucks, Rocla AGV Solutions, and Jungheinrich. “If California comes out with a hard deadline with no exceptions, it will be a real challenge for operations using IC equipment to meet the current timeline.”
One reason compliance may prove difficult is that, while today’s electric forklifts have achieved significant improvements in power and efficiency compared with their predecessors, there are still a number of applications where IC lift trucks remain a better fit, especially in outdoor or heavy-duty applications, Crochet observes. Furthermore, “not all customer locations will have the infrastructure or charging capabilities required to make this switch [to electric forklifts].” That will make it challenging for dealers and end-users to meet the requirements for short-term or seasonal rentals, he explains.
Cross notes that even when a switch to electric lift trucks is feasible from a truck-performance standpoint, operating a large fleet plus charging stations can place a strain on both the facility’s electricity infrastructure and the grid that serves it. “I do think CARB is well aware of that and that they understand in broad terms that they need more grid capability,” he says.
CARB RESPONDS
Policymakers say they’re listening and will take those and other concerns into consideration during the rulemaking process. In fact, Polanco noted, they have already made some adjustments based on stakeholders’ feedback, such as the increase in the retirement age for IC forklifts to 13 years and the addition of an exemption for rough-terrain forklifts.
In the August public workshop and a subsequent interview with DC Velocity, Polanco and David Chen, manager of CARB’s Advanced Emission Control Strategies Section, answered some of the questions posed by workshop participants. One concerned the plan to gauge progress toward zero emissions based on individual forklifts rather than on a fleet’s average emissions level. This approach is already being applied to diesel forklifts and other types of equipment, but it’s difficult for CARB’s inspectors to verify and enforce, Chen explained. Yet it’s not entirely off the table: “If there is a compelling reason for adopting a fleet average measurement, we are willing to listen to that,” he said.
Another frequent question concerned the plan to retire IC forklifts based on model year, rather than on hours of use, which may force some fleets to scrap equipment long before its operational and economic life is over—a concern CARB will continue to take into account as the proposal is refined, Chen said. Here again, enforceability plays a role. In most cases, he noted, retirement based on the model year “would make it very easy for an inspector to know right away whether a forklift is compliant or not.” Some stakeholders have suggested measuring a fleet’s average age, which would provide the flexibility to choose what to phase out and when, but that also would be difficult to verify and enforce, he said. And there’s a big challenge with basing retirement on hours of use: Every forklift in the state that’s subject to the regulation would need to have an hour meter that cannot be reset or tampered with.
Questions about the cost of compliance and overall economic impact were common. One commenter said it would cost $4 million to replace his company’s IC forklifts, adding that the company would also face the expense of enlarging its facilities and improving infrastructure to accommodate battery charging or hydrogen fuel cells. Polanco and Chen assured attendees that CARB’s calculations of stakeholders’ costs would include the costs of charging and related infrastructure as well as other expenses not incurred by IC forklifts. “Our goal is to develop a proposal that minimizes stakeholders’ costs as much as possible while still achieving our target of 100% zero emission by 2035, where feasible,” Chen said.
AS GOES CALIFORNIA?
If California’s mandate for ZE forklifts goes into effect, will similar rules be adopted elsewhere? “As a general proposition, I think the answer is yes,” says ITA’s Cross. “Other states and the country as a whole are increasingly invested in greater electrification. Whether another state would develop a forklift-specific proposal is harder to say.” Still, he adds, “if it becomes common knowledge after a while … that there aren’t very many IC forklifts in California and it’s working well, we could see a similar impact elsewhere.”
While the industry overall continues to trend toward electric solutions, there will be pushback from forklift users, Crochet predicts, not only because there are applications where electric trucks cannot meet that application’s needs, but also because some buyers hold outdated misconceptions about electric truck performance. If the ZE goals are to be reached while accounting for the wide variety of application requirements, he says, the California market may have to find a balance, with both electric vehicles and low- or zero-emission IC forklifts playing roles in an overall strategy.
In any case, forklift end-users, dealers, and OEMs will all need to be aware of CARB’s proposal and the context in which it is being developed. Crochet notes that his company has prepared for the shift toward zero emissions and is hard at work developing a range of environmentally sound solutions that meet the needs of the market and the applications it serves. On a broader scale, he says, “this is a progression that we’ve expected, not only in the forklift world but across the board.”
Stay informed, stay in touch
As it develops the draft regulatory concept outlined in this article, the zero-emission forklift team at the California Air Resources Board (CARB) is actively seeking stakeholders’ input.
Industrial Truck Association (ITA) President Brian Feehan notes that the CARB team is improving its understanding of lift trucks and applications and is trying to develop a methodology that takes end-users’ concerns into consideration. Still, providing additional feedback to the agency is an effort worth making, he believes.
“If they’re going to make a regulation,” Feehan says, “let’s help ensure they make the best regulation possible, in terms of negative impact on OEMs and end-users, while achieving their objectives.”
The CARB ZE forklift team invites **{DC Velocity} readers to submit comments via email to zeforklifts@arb.ca.gov. They also recommend visiting the Zero-Emission Forklift web page (https://ww2.arb.ca.gov/our-work/programs/zero-emission-forklifts) to register for workshops, download working papers and slide presentations, and sign up for email updates. Other questions? Call the team at (916) 292-8344.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.