Once viewed as a commodity, storage rack systems have taken their rightful place in the warehousing world as specialized, engineered systems designed with worker protection and high productivity in mind.
Victoria Kickham, an editor at large for Supply Chain Quarterly, started her career as a newspaper reporter in the Boston area before moving into B2B journalism. She has covered manufacturing, distribution and supply chain issues for a variety of publications in the industrial and electronics sectors, and now writes about everything from forklift batteries to omnichannel business trends for Supply Chain Quarterly's sister publication, DC Velocity.
Storage racks are an essential part of any warehouse, their layout and design a considerable undertaking no matter what a facility’s size or purpose. As systems become more complex to handle growth in e-commerce and a generally faster-paced business environment, they are also taking on a higher profile when it comes to safety and efficiency. A poorly designed rack system can fail on many fronts, including potentially causing worker injury if it can’t properly support the items it’s designed to hold. A well-designed system, by contrast, can protect workers from the danger of falling items or rack collapses and also help streamline the flow of products through the facility.
“[Storage] racking went from being almost a commodity to now being highly engineered,” observes Arlin Keck, corporate R&D engineer for rack manufacturerSteel King, emphasizing worker safety as the main reason for the change. “Everything has evolved over time.”
Today, racking system designers must take into account a range of factors when planning a system, including the geographic location of the project, maximum pallet size and the weight of the items being stored, facility layout and design, and the customer’s preferred style or type of racking. Doing so allows designers to create the best possible system for the operation.
Here’s a look at some key considerations to keep in mind when designing or redesigning your storage rack system with an eye toward safety and efficiency.
DESIGN FOR EFFICIENCY
Designing a storage rack system begins with some important questions, according to Joe Rooney, vice president ofBaker Industrial Supply, a Texas-based supplier of retail and warehouse storage products. The process starts with an assessment of the type of facility you’re running—a retail operation, warehouse, manufacturing facility, or e-commerce distribution center, for instance—as well as the types of products being stored and moved, referred to as “loads.” Loads can include products stored on pallets as well as hand-stacked items and boxes. As an example, a typical eight-foot-long rack shelf usually has two pallets stored on each shelf; the combined weight of those two pallets and the product on those pallets makes up the “load” on that shelf.
This catwalk uses Hannibal Industries' TubeRack, which is designed specifically to withstand the dangers of seismic events, according to the company.
Next, designers must take into account various specifications and guidelines. Dave Olson, national sales manager for racking system manufacturerRidg-U-Rak, says designers must base their design on specifications from the Rack Manufacturers Institute (RMI), an industry group within the material handling trade association MHI that provides guidelines and standards for storage racks. In addition, he says, they must ensure the design meets both local and international building codes.
Rooney adds that workflow is another important consideration.
“We also have to consider how [the customer] wants to move [the items]. For a distribution center, it’s about speed. For manufacturers, speed and throughput are not as important,” he explains. “Design has gone from ‘I’ve got this 48-by-40 pallet and I need to store 600 of them and put them on this wall’ to having more of a process. Today, we say ‘Let’s look at your space and see how you can effectively and efficiently move this material.”
Depending on the operation, that may entail a basic pallet rack design, or it may require racking that is part of an automated storage and retrieval system (AS/RS). Either way, the planning and preparation begin with the same initial questions.
“The key thing for any rack system design is the customer’s knowing its product, the mix and usage of SKUs (stock-keeping units), and how it wants to operate its warehouse,” explains Olson, adding that designers and warehouse operators must also consider the type of material handling equipment used in the facility, the type of loads being handled, and the volume of product moving in and out daily. “The customer knowing his needs is critical to formulating the proper rack system and layout—that’s where you start.”
PUT SAFETY FIRST
Designing for safety means ensuring that your rack system will stand up to internal operational damage from forklifts and other material handling equipment as well as external threats, such as earthquakes or hurricanes. Both types of threats require attention in the early stages of design to ensure both an adequate and a safe rack system.
“If [you go] back far enough in the history of racking, racking was treated like an off-the-shelf commodity with few if any design or safety regulations,” explains Steel King’s Keck. “Today, racking is a highly engineered and regulated product with design and safety requirements listed in all state building codes.”
To meet those requirements, designers must account for all loading conditions, which include the size and weight of items being stored and moved, the complexity of the racking structure being used, and seismic conditions and the location of the racking itself (indoors or out, for instance). More complex racking structures can sometimes include a mix of different structures like pick modules, multilevel platforms, and stairways—all of which can affect the load on the entire system.
In addition to adhering to building codes, rack system designers and installers will often recommend extra safety measures to protect against other types of damage and injury. Special structures can help protect against internal damage from forklifts, for example. These can include a variety of rack column protectors, end-of-aisle protectors, free-standing guard railing, pallet support bars, beam safety locks, safety netting, load plaques (affixed to racks as a reminder of their load capacity), and so on. Wire-guided vehicles can help as well; these are very narrow-aisle (VNA) forklifts that use an electromechanical system to control steering. The system is guided by an energized wire secured in the floor. Such systems help boost forklift driver confidence in narrow aisles at increased heights, helping to reduce the risk of a forklift’s hitting and damaging the racking, according to Rooney.
Reinforcing racks to withstand external threats is trickier and can involve advanced rack designs. Today, designing for seismic conditions is a part of almost every project, explains Olson. Extra steps can include using base isolation systems, which help dissipate the seismic energy exerted on a rack system during an earthquake. Olson points to Ridg-U-Rak’s “Pellegrino” base isolation system as an example. The system includes a base isolation unit that is positioned between the upright frame and the floor. The frame is attached to the base isolator, which is in turn anchored to the floor, allowing the rack structure itself to move relative to the floor. The aim is to add flexibility and allow dissipation of the seismic energy exerted on the rack system during an earthquake.
“Designs that incorporate flexibility [are important],” Olson explains, adding that structures that can provide both flexibility and strength help the entire system to flex and move. Such design features can help keep racks from “shedding” their loads, a term used to describe items falling off of a racking system.
Tubular design structures are the newest innovation to add the flexibility needed to withstand seismic events. Andrew Kirby ofHannibal Industries created a product called TubeRack specifically to withstand the dangers of seismic events; he says it was designed to save lives and was inspired by the continuously changing building codes that make it hard for warehouse operators to meet both safety requirements and profitability goals.
“We needed to change something,” says Kirby, an engineer and 30-year industry veteran. “So we came up with a solution to use a system that is flexible yet capable of supporting [a system’s] design weight when displaced. The best way to protect yourself from an earthquake is to allow the product and the pallet racking to move together. That’s what kills people—falling product.”
“The best way to protect yourself from an earthquake is to allow the product and the pallet racking to move together,” says Andrew Kirby of Hannibal Industries.
TubeRack is made from structural steel tubing and is designed to support heavier loads with less steel on lighter slabs. Its modular design eliminates the diagonal braces that connect the front and rear columns of a traditional system, helping to dissipate the energy exerted on the racking during an earthquake. This creates a less rigid system that allows the entire rack to move and flex in the direction of the seismic waves.
“With TubeRack, we take out those diagonals so we add flexibility. We let [the rack] move in the direction that the load is applied,” says Kirby, using a simple example to illustrate his point: The force of an impact between two people walking toward each other down the street is considerably stronger than the force of an impact between two people walking in the same direction. Removing the rigid diagonal beam essentially creates the latter scenario.
“The difference is in how the energy is dissipated,” Kirby says, adding that TubeRack lowers the potential for product shed during a seismic event or impact by up to 70%.
Kirby says it’s also important to leave enough space between the racking and the building to allow for movement. Other seismic recommendations include storing your tallest and heaviest loads at or near the bottom of the rack and avoiding low-friction pallets, such as those made out of plastic, to keep things from sliding around.
INSPECT FOR DAMAGE
Regardless of the threat, experts point to regular inspection and repair of damage as an essential part of maintaining rack system integrity.
“Problems can be exacerbated substantially with damaged frames or beams not properly engaged and locked,” Olson explains.
Keck adds that forklift operators should report any impacts or damage to racking immediately to allow for inspection and repair. Such policies should be encouraging, not punitive, to avoid incidents going unreported.
“If someone damages a rack, they can’t be reprimanded all the time. You have to have a program that ‘eases’ the reporting of those incidents,” Keck explains. “Workers should be encouraged to report any damaged parts or missing hardware. At a minimum, a complete rack walk-through/inspection should be done once a year.”
Many companies will do more frequent formal inspections—quarterly or even monthly—but the experts emphasize that continuous monitoring by all warehouse or distribution center staff is important. On top of that, Kirby recommends conducting a complete re-evaluation of a system every three years to make sure it continues to be safe and meet a business’s changing demands.
In the end, it all circles back to safety.
“These things are important,” he says. “[You need to] safeguard the product, and by safeguarding the product, you safeguard the people.”
Penske said today that its facility in Channahon, Illinois, is now fully operational, and is predominantly powered by an onsite photovoltaic (PV) solar system, expected to generate roughly 80% of the building's energy needs at 200 KW capacity. Next, a Grand Rapids, Michigan, location will be also active in the coming months, and Penske's Linden, New Jersey, location is expected to go online in 2025.
And over the coming year, the Pennsylvania-based company will add seven more sites under its power purchase agreement with Sunrock Distributed Generation, retrofitting them with new PV solar systems which are expected to yield a total of roughly 600 KW of renewable energy. Those additional sites are all in California: Fresno, Hayward, La Mirada, National City, Riverside, San Diego, and San Leandro.
On average, four solar panel-powered Penske Truck Leasing facilities will generate an estimated 1-million-kilowatt hours (kWh) of renewable energy annually and will result in an emissions avoidance of 442 metric tons (MT) CO2e, which is equal to powering nearly 90 homes for one year.
"The initiative to install solar systems at our locations is a part of our company's LEED-certified facilities process," Ivet Taneva, Penske’s vice president of environmental affairs, said in a release. "Investing in solar has considerable economic impacts for our operations as well as the environmental benefits of further reducing emissions related to electricity use."
Overall, Penske Truck Leasing operates and maintains more than 437,000 vehicles and serves its customers from nearly 1,000 maintenance facilities and more than 2,500 truck rental locations across North America.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
Supply chains are poised for accelerated adoption of mobile robots and drones as those technologies mature and companies focus on implementing artificial intelligence (AI) and automation across their logistics operations.
That’s according to data from Gartner’s Hype Cycle for Mobile Robots and Drones, released this week. The report shows that several mobile robotics technologies will mature over the next two to five years, and also identifies breakthrough and rising technologies set to have an impact further out.
Gartner’s Hype Cycle is a graphical depiction of a common pattern that arises with each new technology or innovation through five phases of maturity and adoption. Chief supply chain officers can use the research to find robotic solutions that meet their needs, according to Gartner.
Gartner, Inc.
The mobile robotic technologies set to mature over the next two to five years are: collaborative in-aisle picking robots, light-cargo delivery robots, autonomous mobile robots (AMRs) for transport, mobile robotic goods-to-person systems, and robotic cube storage systems.
“As organizations look to further improve logistic operations, support automation and augment humans in various jobs, supply chain leaders have turned to mobile robots to support their strategy,” Dwight Klappich, VP analyst and Gartner fellow with the Gartner Supply Chain practice, said in a statement announcing the findings. “Mobile robots are continuing to evolve, becoming more powerful and practical, thus paving the way for continued technology innovation.”
Technologies that are on the rise include autonomous data collection and inspection technologies, which are expected to deliver benefits over the next five to 10 years. These include solutions like indoor-flying drones, which utilize AI-enabled vision or RFID to help with time-consuming inventory management, inspection, and surveillance tasks. The technology can also alleviate safety concerns that arise in warehouses, such as workers counting inventory in hard-to-reach places.
“Automating labor-intensive tasks can provide notable benefits,” Klappich said. “With AI capabilities increasingly embedded in mobile robots and drones, the potential to function unaided and adapt to environments will make it possible to support a growing number of use cases.”
Humanoid robots—which resemble the human body in shape—are among the technologies in the breakthrough stage, meaning that they are expected to have a transformational effect on supply chains, but their mainstream adoption could take 10 years or more.
“For supply chains with high-volume and predictable processes, humanoid robots have the potential to enhance or supplement the supply chain workforce,” Klappich also said. “However, while the pace of innovation is encouraging, the industry is years away from general-purpose humanoid robots being used in more complex retail and industrial environments.”
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.