Orca Cold Chain Solutions is delivering security to food-industry customers while reducing labor and energy costs—all thanks to a fully automated cold storage facility designed to maximize an urban footprint.
Victoria Kickham started her career as a newspaper reporter in the Boston area before moving into B2B journalism. She has covered manufacturing, distribution and supply chain issues for a variety of publications in the industrial and electronics sectors, and now writes about everything from forklift batteries to omnichannel business trends for DC Velocity.
Leaders at Orca Cold Chain Solutions are modernizing the food supply chain, one facility at a time. Automation is the centerpiece of that strategy, and the company is reaping the rewards of a recent project designed to meet the needs of the cold chain market in the Philippines, where Orca handles chilled and frozen food products for fast-food restaurants, exporters, importers, and small entrepreneurial food businesses. The project? Construction of a fully automated cold storage warehouse in the densely populated city of Taguig.
“When we first conceptualized this, we found out that a lot of clients were not satisfied with the service level of cold chain operators here,” says Yerik Cosiquien, Orca’s president and CEO, explaining that cold storage facilities in the region are often outdated, making it difficult for them to keep up with the market’s growing volume demands as well as changing safety requirements. “These things really mattered to our clients. Also, we lacked a lot of cold storage [locally], so the demand was always there.”
Located in metropolitan Manila, Orca’s first automated facility—and the first of its kind in the country, according to company leaders—delivers temperature-controlled logistics, warehousing, and pre- and post-storage value-added services to help food businesses and the agriculture industry prolong and maintain product freshness. The facility is also helping Orca meet internal goals and objectives, including reducing human intervention in the food supply chain, trimming labor costs, and maximizing space and energy efficiency in a densely populated urban marketplace.
BUILDING FOR SAFETY, SECURITY, AND SAVINGS
Planning and development for the Taguig facility began in 2015, construction began in 2017, and the building was fully operational by October 2019. The material handling systems were integrated into the building’s construction from the start, Cosiquien explains, crediting systems developer SSI Schaefer with helping Orca create a seismic-proof structure capable of withstanding the region’s harsh weather conditions. The building is a rack-clad warehouse, meaning that the storage systems form part of the building’s structure, rather than just supporting the stored goods, reinforcing the building’s stability and resistance to earthquakes, typhoons, and other storms.
The warehouse is powered by an automated storage and retrieval system (AS/RS) and features high-bay storage in a small footprint: it accommodates roughly 20,000 pallet positions in 86,111 square feet of space. The system can move up to 4,800 pallets in one day, using a combination of conveyor technology
, pick-to-tote workstations, and SSI Schaefer’s “WAMAS” warehouse management software (WMS). The WMS is a key differentiator for Orca, Cosiquien adds, explaining that it provides real-time tracking of goods that essentially automates the “first expiration, first out” (FE/FO) system that is central to maintaining freshness and reducing contamination in a cold storage facility.
Automation also means less human intervention, which contributes to product safety and energy savings. Cosiquien points to temperature fluctuations within a cold storage warehouse as one example.
“Every time you open the door [in a cold storage facility], the temperature changes,” he explains. “In a manual operation, that takes a minute or two. With automation, it takes a few seconds. You are conserving that energy, [and] you are keeping the cold in [to preserve freshness].”
Automation also reduces the facility’s reliance on lighting—primarily because there are fewer people on staff—which adds up to even more energy savings. Cosiquien says the Taguig facility uses about 30% to 40% less electricity than a comparable manual facility and about 30% less labor.
DESIGNED FOR THE COLD
Interest in material handling automation within cold storage environments is on the rise, driven by increasing e-commerce, last-mile delivery, and other demands. But it’s no small undertaking, as Cosiquien and his partners at SSI Schaefer emphasize. Automated equipment needs to be adjusted to operate at lower temperatures; this includes almost everything in the system, explains Matt Rivenbark, SSI Schaefer’s director of sales for food and beverage.
“Special gearboxes, dry pipe fire-protection systems, specific conveyors, special greasing and oiling protocols, isolated and heated control cabinets, and just about all the electrical components are [designed] to handle lower temperatures,” he says. “Even the little things are critical. At SSI Schaefer, we design our systems to incorporate air locks and other components that help the freezer system work efficiently. In these types of environments, warm and cold air can clash and cause condensation, which in turn can cause damage to the products themselves. This is something that can’t [be tolerated] in a freezer and cold chain environment. Therefore, all components must be designed to withstand these harsh conditions.”
The WMS works differently as well.
“With cold chain and freezer environments, the WMS … controls all warehouse functions. Two important cold chain features that are built into [SSI Schaefer’s] WAMAS are the tracking of inventory through temperature zones to ensure that the cold chain isn’t disrupted, and the ability to track lots and expiration dates to ensure [FE/FO] principles are followed and that the correct inventory is picked,” Rivenbark adds.
The WAMAS system also incorporates preventive maintenance scheduling, another key to keeping products fresh and safe as they move through the handling process.
HIGH-TECH FINDS A HOME
In addition to safety improvements, energy savings, and labor reduction, Orca is also benefiting from faster delivery to customers. Daily throughput has increased exponentially, Cosiquien says, comparing the thousands of pallets processed per day at Taguig to just a few hundred per day at Orca’s conventional facilities.
“At the end of the day, when it comes to the supply chain, it’s all about turnaround,” he says. “The faster [you can] get [product] out of the facility and to retail areas—the better.”
Orca is applying its lessons learned in Taguig and is building a second fully automated facility in partnership with SSI Schaefer. Slated to open in April, it will include similar technology designed to improve the food supply chain and maximize urban development.
“We are building another fully automated facility near the port in Manila,” Cosiquien explains. “I really believe in automation, especially in urban areas. Where traffic is quite bad and where real estate is quite expensive, automation is the way to go. It really makes a difference.”
Logistics real estate developer Prologis today named a new chief executive, saying the company’s current president, Dan Letter, will succeed CEO and co-founder Hamid Moghadam when he steps down in about a year.
After retiring on January 1, 2026, Moghadam will continue as San Francisco-based Prologis’ executive chairman, providing strategic guidance. According to the company, Moghadam co-founded Prologis’ predecessor, AMB Property Corporation, in 1983. Under his leadership, the company grew from a startup to a global leader, with a successful IPO in 1997 and its merger with ProLogis in 2011.
Letter has been with Prologis since 2004, and before being president served as global head of capital deployment, where he had responsibility for the company’s Investment Committee, deployment pipeline management, and multi-market portfolio acquisitions and dispositions.
Irving F. “Bud” Lyons, lead independent director for Prologis’ Board of Directors, said: “We are deeply grateful for Hamid’s transformative leadership. Hamid’s 40-plus-year tenure—starting as an entrepreneurial co-founder and evolving into the CEO of a major public company—is a rare achievement in today’s corporate world. We are confident that Dan is the right leader to guide Prologis in its next chapter, and this transition underscores the strength and continuity of our leadership team.”
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."