Orca Cold Chain Solutions is delivering security to food-industry customers while reducing labor and energy costs—all thanks to a fully automated cold storage facility designed to maximize an urban footprint.
Victoria Kickham started her career as a newspaper reporter in the Boston area before moving into B2B journalism. She has covered manufacturing, distribution and supply chain issues for a variety of publications in the industrial and electronics sectors, and now writes about everything from forklift batteries to omnichannel business trends for DC Velocity.
Leaders at Orca Cold Chain Solutions are modernizing the food supply chain, one facility at a time. Automation is the centerpiece of that strategy, and the company is reaping the rewards of a recent project designed to meet the needs of the cold chain market in the Philippines, where Orca handles chilled and frozen food products for fast-food restaurants, exporters, importers, and small entrepreneurial food businesses. The project? Construction of a fully automated cold storage warehouse in the densely populated city of Taguig.
“When we first conceptualized this, we found out that a lot of clients were not satisfied with the service level of cold chain operators here,” says Yerik Cosiquien, Orca’s president and CEO, explaining that cold storage facilities in the region are often outdated, making it difficult for them to keep up with the market’s growing volume demands as well as changing safety requirements. “These things really mattered to our clients. Also, we lacked a lot of cold storage [locally], so the demand was always there.”
Located in metropolitan Manila, Orca’s first automated facility—and the first of its kind in the country, according to company leaders—delivers temperature-controlled logistics, warehousing, and pre- and post-storage value-added services to help food businesses and the agriculture industry prolong and maintain product freshness. The facility is also helping Orca meet internal goals and objectives, including reducing human intervention in the food supply chain, trimming labor costs, and maximizing space and energy efficiency in a densely populated urban marketplace.
BUILDING FOR SAFETY, SECURITY, AND SAVINGS
Planning and development for the Taguig facility began in 2015, construction began in 2017, and the building was fully operational by October 2019. The material handling systems were integrated into the building’s construction from the start, Cosiquien explains, crediting systems developer SSI Schaefer with helping Orca create a seismic-proof structure capable of withstanding the region’s harsh weather conditions. The building is a rack-clad warehouse, meaning that the storage systems form part of the building’s structure, rather than just supporting the stored goods, reinforcing the building’s stability and resistance to earthquakes, typhoons, and other storms.
The warehouse is powered by an automated storage and retrieval system (AS/RS) and features high-bay storage in a small footprint: it accommodates roughly 20,000 pallet positions in 86,111 square feet of space. The system can move up to 4,800 pallets in one day, using a combination of conveyor technology
, pick-to-tote workstations, and SSI Schaefer’s “WAMAS” warehouse management software (WMS). The WMS is a key differentiator for Orca, Cosiquien adds, explaining that it provides real-time tracking of goods that essentially automates the “first expiration, first out” (FE/FO) system that is central to maintaining freshness and reducing contamination in a cold storage facility.
Automation also means less human intervention, which contributes to product safety and energy savings. Cosiquien points to temperature fluctuations within a cold storage warehouse as one example.
“Every time you open the door [in a cold storage facility], the temperature changes,” he explains. “In a manual operation, that takes a minute or two. With automation, it takes a few seconds. You are conserving that energy, [and] you are keeping the cold in [to preserve freshness].”
Automation also reduces the facility’s reliance on lighting—primarily because there are fewer people on staff—which adds up to even more energy savings. Cosiquien says the Taguig facility uses about 30% to 40% less electricity than a comparable manual facility and about 30% less labor.
DESIGNED FOR THE COLD
Interest in material handling automation within cold storage environments is on the rise, driven by increasing e-commerce, last-mile delivery, and other demands. But it’s no small undertaking, as Cosiquien and his partners at SSI Schaefer emphasize. Automated equipment needs to be adjusted to operate at lower temperatures; this includes almost everything in the system, explains Matt Rivenbark, SSI Schaefer’s director of sales for food and beverage.
“Special gearboxes, dry pipe fire-protection systems, specific conveyors, special greasing and oiling protocols, isolated and heated control cabinets, and just about all the electrical components are [designed] to handle lower temperatures,” he says. “Even the little things are critical. At SSI Schaefer, we design our systems to incorporate air locks and other components that help the freezer system work efficiently. In these types of environments, warm and cold air can clash and cause condensation, which in turn can cause damage to the products themselves. This is something that can’t [be tolerated] in a freezer and cold chain environment. Therefore, all components must be designed to withstand these harsh conditions.”
The WMS works differently as well.
“With cold chain and freezer environments, the WMS … controls all warehouse functions. Two important cold chain features that are built into [SSI Schaefer’s] WAMAS are the tracking of inventory through temperature zones to ensure that the cold chain isn’t disrupted, and the ability to track lots and expiration dates to ensure [FE/FO] principles are followed and that the correct inventory is picked,” Rivenbark adds.
The WAMAS system also incorporates preventive maintenance scheduling, another key to keeping products fresh and safe as they move through the handling process.
HIGH-TECH FINDS A HOME
In addition to safety improvements, energy savings, and labor reduction, Orca is also benefiting from faster delivery to customers. Daily throughput has increased exponentially, Cosiquien says, comparing the thousands of pallets processed per day at Taguig to just a few hundred per day at Orca’s conventional facilities.
“At the end of the day, when it comes to the supply chain, it’s all about turnaround,” he says. “The faster [you can] get [product] out of the facility and to retail areas—the better.”
Orca is applying its lessons learned in Taguig and is building a second fully automated facility in partnership with SSI Schaefer. Slated to open in April, it will include similar technology designed to improve the food supply chain and maximize urban development.
“We are building another fully automated facility near the port in Manila,” Cosiquien explains. “I really believe in automation, especially in urban areas. Where traffic is quite bad and where real estate is quite expensive, automation is the way to go. It really makes a difference.”
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
Supply chains are poised for accelerated adoption of mobile robots and drones as those technologies mature and companies focus on implementing artificial intelligence (AI) and automation across their logistics operations.
That’s according to data from Gartner’s Hype Cycle for Mobile Robots and Drones, released this week. The report shows that several mobile robotics technologies will mature over the next two to five years, and also identifies breakthrough and rising technologies set to have an impact further out.
Gartner’s Hype Cycle is a graphical depiction of a common pattern that arises with each new technology or innovation through five phases of maturity and adoption. Chief supply chain officers can use the research to find robotic solutions that meet their needs, according to Gartner.
Gartner, Inc.
The mobile robotic technologies set to mature over the next two to five years are: collaborative in-aisle picking robots, light-cargo delivery robots, autonomous mobile robots (AMRs) for transport, mobile robotic goods-to-person systems, and robotic cube storage systems.
“As organizations look to further improve logistic operations, support automation and augment humans in various jobs, supply chain leaders have turned to mobile robots to support their strategy,” Dwight Klappich, VP analyst and Gartner fellow with the Gartner Supply Chain practice, said in a statement announcing the findings. “Mobile robots are continuing to evolve, becoming more powerful and practical, thus paving the way for continued technology innovation.”
Technologies that are on the rise include autonomous data collection and inspection technologies, which are expected to deliver benefits over the next five to 10 years. These include solutions like indoor-flying drones, which utilize AI-enabled vision or RFID to help with time-consuming inventory management, inspection, and surveillance tasks. The technology can also alleviate safety concerns that arise in warehouses, such as workers counting inventory in hard-to-reach places.
“Automating labor-intensive tasks can provide notable benefits,” Klappich said. “With AI capabilities increasingly embedded in mobile robots and drones, the potential to function unaided and adapt to environments will make it possible to support a growing number of use cases.”
Humanoid robots—which resemble the human body in shape—are among the technologies in the breakthrough stage, meaning that they are expected to have a transformational effect on supply chains, but their mainstream adoption could take 10 years or more.
“For supply chains with high-volume and predictable processes, humanoid robots have the potential to enhance or supplement the supply chain workforce,” Klappich also said. “However, while the pace of innovation is encouraging, the industry is years away from general-purpose humanoid robots being used in more complex retail and industrial environments.”
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”