Supply chain companies optimistic about Covid-19 vaccine distribution
Despite cold chain challenges, companies say early vaccines can be distributed this year, if approved, as the logistics supply chain works to ship at scale in 2021.
Victoria Kickham started her career as a newspaper reporter in the Boston area before moving into B2B journalism. She has covered manufacturing, distribution and supply chain issues for a variety of publications in the industrial and electronics sectors, and now writes about everything from forklift batteries to omnichannel business trends for DC Velocity.
It won’t be easy, but supply chain companies say it’s possible that early Covid-19 vaccines will make their way to some of the U.S. population this year if cleared for emergency use, and that the logistics outlook is even better for distribution of additional vaccine candidates at scale in 2021 and beyond.
“Our members are preparing now,” said Jessica Daley, vice president of strategic supplier engagement at Premier Inc., a North Carolina-based healthcare management and group purchasing organization (GPO). “They are working on their plans, solidifying their processes. It may take a couple of months, it may take a couple of weeks … There’s a good deal of hope we will have a vaccine as early as next month, but it’s hard to say.”
The biggest hurdle will be the cold chain, which has limited capacity to transport and store the earliest vaccines due to their aggressive cold chain requirements. The issue is complicated by the sheer scale of the vaccination effort worldwide and the daunting task of prioritizing who is able to get it first, and how successive waves will play out.
“We’re going to need to vaccinate pretty much the world … [To do that] we’re going to need about three times what we have in current capacity,” in the supply chain, said Bindiya Vakil, founder and CEO of California-based supply chain risk management technology firm Resilinc, which works with manufacturers, purchasing organizations, and others in the health care supply chain. “That’s the biggest issue.”
But like Daley, Vakil says logistics and supply chain companies are already laying the groundwork for that process.
“The supply chain has to prepare months in advance. In order to meet Christmas season demand, for example, [planning] actually starts in March. There’s a lot of work that happens early on,” Vakil explained. “In order to be able to ship vaccines at scale sometime next year, we are ramping up our planning process now.”
Resilinc is working with its customers to evaluate capacity and identify bottlenecks in their supply chains. Premier is likewise working with its supply chain partners to prepare for both early and long-term vaccine distribution. Top priorities include making sure Premier’s hospital and medical center members have access to resources such as ultra-cold freezers and dry ice, key elements in transporting and storing some of the earliest vaccines, which have to maintain temperatures as low as -70 degrees Celsius (-94 degrees Fahrenheit).
“We are working with our suppliers to make sure our members have access to what they need,” Daley explained. “I think what we’ll see is the manufacturers and suppliers of the vaccines are taking a hard look at this as well—[they have] created solutions that are unique and address challenges around transportation and [so forth].”
Joseph Battoe, CEO of Chicago-based cold chain technology firm Varcode, agrees. Varcode makes smart tags that measure time and temperature, and can track and trace products throughout the supply chain, including pharmaceuticals and food and beverage products. Varcode is working with several vaccine manufacturers and distributors on customized solutions for monitoring Covid-19 vaccines; Battoe says the small company is fielding requests for big orders as vaccine makers prepare to distribute at scale.
“We consider [requests] for a million [of our products] as a big order. These guys are talking about billions,” he said.
Battoe added that he’s confident the cold chain will be able to support distribution to some of the largest urban areas first, but that the biggest challenges lie in getting vaccines to less populated, rural areas.
“I’m really optimistic about the big medical centers and the big urban areas getting this right at this point. So much time, attention, and money [has been] put into this,” he said, citing the Trump administration’s Operation Warp Speed effort to fast-track vaccine development and distribution. “My opinion is that the cold chain is ready to deliver massive quantities of these vaccines in large cities to big point-of-care facilities. They’ve been gearing up for this for months.”
Large urban facilities are more likely to have the proper vaccine storage requirements in place along with the critical mass of patients ready for vaccination. Daley cautions that despite those advantages, many questions still linger, including how much of the vaccine will be available right away and how the federal government will allocate vaccines to the states. But she agrees the building blocks are well on their way to being put in place. So does Vakil, who emphasizes that planning and innovation are hallmarks of the supply chain.
“Within the last six to nine months, we’ve innovated on all fronts—it’s just incredible,” she said. “We’ve identified drugs that are doing a better job, we have better testing … This is the fastest timeline to a vaccine that the world has ever seen. There are still things that could go wrong. We don’t have all the data. But where we are nine months into this, it’s phenomenal.”
Logistics and transportation companies are responding with added capacity for vaccine distribution. As one example, DHL Global Forwarding, the air and ocean freight division of transportation giant DHL, announced last week a $650,000 expansion of its life sciences and healthcare facilities in San Juan, Puerto Rico. Upgrades will include a new deep-frozen cool room, with a temperature range of -18 degrees Celsius (-4 degrees Fahrenheit) to -30 degrees Celsius (-22 degrees Fahrenheit), according to the company.
Vaccines slated for release in 2021 are expected to have less stringent cold chain requirements than the first vaccines announced this month from pharmaceutical firms Pfizer and Moderna, but they will still be dependent on cold chain capabilities. Varcode’s Battoe notes that the Covid-19 vaccines continue a current trend in pharmaceuticals that has been driving demand for cold chain logistics in recent years; he says about 80% of new drugs require temperature-controlled logistics, according to World Health Organization (WHO) data.
That creates big challenges and opportunities up and down the supply chain.
“We’ve seen throughout the pandemic there have been waves of challenges … and the supply chain, everyone, is coming together and working together to find solutions,” Daley said. “Vaccination will be a unique challenge that will really stress all the parts of the supply chain and all of our collective efforts to manage it. This is definitely going to be one of the biggest challenges that our healthcare system has ever faced.”
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."