Forklift batteries that promote peak performance in refrigerator and freezer environments are in demand as e-commerce intensifies the need for cold storage warehousing.
Victoria Kickham started her career as a newspaper reporter in the Boston area before moving into B2B journalism. She has covered manufacturing, distribution and supply chain issues for a variety of publications in the industrial and electronics sectors, and now writes about everything from forklift batteries to omnichannel business trends for DC Velocity.
Demand for cold storage warehousing is rising nationwide, creating a growing need for material handling equipment that can withstand harsh-temperature environments. Choosing the right forklift battery is an important part of that process, as it can mean the difference between sluggish performance and top-notch productivity. We asked a handful of battery makers about what works best in refrigerator and freezer environments and found that some of the newest battery technologies on the market are making the most headway in low temperatures.
HEAT IT UP
All types of batteries, from traditional lead-acid batteries to newer technologies such as lithium-ion and thin-plate pure lead (TPPL) varieties, work in cold storage environments. The difference is how well they perform based on the requirements of the job. Heat is an important factor; a warm battery will perform better than a cold one because the chemical energy in a battery becomes less available as the battery gets colder, explains Tim Vaughan, director of engineering for lithium-ion battery manufacturer Flux Power.
“Just like it can be difficult to start your car on a cold morning, [lift] trucks can become more sluggish [in colder conditions],” he says, adding that a heated battery results in less degradation.
Lead-acid batteries that are in continuous use throughout a shift, for example, will perform better than those used intermittently, which will cool down during periods of inactivity and then warm up again when put back in use. But in general, these batteries don’t work as well as some of the newer technologies do in harsh environments, Vaughan adds. Several studies have shown that lead-acid batteries can lose as much as 30% of their capacity in refrigerator environments and up to 50% in freezer environments.
Other batteries are specifically designed to work in cold environments. These include lithium-ion batteries that feature on-board heaters that use only the energy necessary to keep the units to a proper functioning temperature, according to Vaughan. This allows the equipment to maintain normal truck performance without wasting energy to keep the battery warm.
“We use special solutions to make the lithium-ion battery operate better in the freezer,” explains Tim Karimov, president of battery maker OneCharge, referring to lithium-ion battery designers in general. “[We use] either insulation or a heater, or both, and when you apply those solutions, the batteries work at the same level as they do in ambient temperatures.”
OneCharge has introduced two types of batteries for cold storage applications, one that is ideal for coolers and can work efficiently in temperatures from 32 to 68 degrees Fahrenheit, and one that is ideal for freezer environments, functioning down to -22 degrees Fahrenheit, according to the company. Mark D’Amato, sales manager for OneCharge, emphasizes their high-performance capabilities.
“You get the same high level of performance out of the vehicle—that’s the key advantage,” he explains. “The battery doesn’t cause sluggish performance on site—you get the same high-speed operation throughout the discharge cycle despite the temperature.”
TPPL batteries come with similar benefits. EnerSys, which makes a range of battery solutions for material handling equipment, says its PURE TPPL battery can perform in temperatures as low as 12 degrees Fahrenheit, in addition to being able to withstand extreme shock and vibration. The company recently put the product through a series of extreme tests, including submerging it in ice to gauge low-temperature performance.
“Despite being put through some of the toughest conditions imaginable, our [battery] still produced power,” according to Jordann Gaspari, senior manager of marketing, motive power Americas at EnerSys, which produced a video highlighting the testing (see below). “It’s a testament to its unwavering ability to perform in even the most extreme circumstances.”
Battery management systems help too. These are electronic systems that monitor and manage rechargeable batteries, keeping track of a range of performance and maintenance data, including temperature. In some systems, sensors can detect when a battery’s temperature falls below the level at which it can run efficiently, allowing managers to heat the battery’s cells to bring the temperature back up. Flux Power has introduced an updated version of its battery management system and is continually adding to its data-collection and reporting capabilities, Vaughan adds.
“For many of our customers, we are producing a data-collection system that attaches to the batteries [so they can get] usage data in real time,” he explains, adding that more and more customers are demanding this information so they can make data-driven decisions to improve overall equipment and facility performance. “We’ve got to measure everything on our batteries.”
LOW MAINTENANCE, HIGH PRODUCTIVITY
The minimal maintenance requirements of newer-technology batteries can also be a big benefit in cold storage environments, where food and other perishable items are often stored and handled. The maintenance involved with traditional lead-acid batteries includes the risk of acid spills and fumes generated during watering and charging protocols, which also require removing the batteries and caring for them in separate charging rooms. Lithium-ion and TPPL batteries don’t require watering or long equalization charges; instead, they can be fast-charged and opportunity-charged throughout a shift to keep them running at peak efficiency. They also don’t require separate battery rooms for maintenance, freeing up space in a facility.
Battery makers have long touted the low-maintenance nature of lithium-ion batteries in particular, and Vaughan underscores their advantages in food and beverage operations.
“In general, they require much less operator or infrastructure involvement,” he explains. “Reduced maintenance applies in all environments, but the elimination of hazardous materials is a unique benefit utilized by food-storage folks.”
Experts agree the need for such equipment will only rise in the years ahead. As e-commerce continues its upward trajectory, online grocery and food-delivery orders are a growing part of the equation—especially as consumers have become more comfortable with online ordering during Covid-19–related shutdowns. Commercial real estate services firm CBRE has estimated that an additional 75 million to 100 million square feet of freezer/cooler space will be needed in the United States to accommodate that growth, for instance.
“We are seeing general growth in demand for our products, even though the material handling market is down,” Karimov of OneCharge says. “In terms of cold storage, we see repeat purchases for these applications and good acceptance of lithium-ion in [these environments].”
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."