The French maritime giant said the move underlines its connection to the U.S., where it serves 19 American ports with 34 services and 93 weekly port calls. In recognition of that bond, some of the masks will be donated specifically to workers of the Port of Los Angeles, supporting their dedication and efforts to keep the supply chains running during these difficult times.
The company says it has also helped in pandemic relief efforts by donating more than 1.2 million masks as well as several tons of medical and hygienic supplies, emergency food assistance, storage containers, and educational support. CMA CGM also has expedited the movement of medical production lines from Asia to North America, test-kit and ventilator air and ground transport throughout the U.S., and the delivery of 20 million masks and medical supplies to France in only 4 days.
“CMA CGM is playing a key role in keeping the supply chain running during this pandemic. We are very proud to have CMA CGM as a friend and partner, and look forward to many years of close collaboration on all levels for the benefit of trade and humanity,” Gene Seroka, Port of Los Angeles executive director and City of LA chief logistics officer, said in a release.
And in other examples of the logistics industry dedicating its assets to the coronavirus fight:
DB Schenker announced today it has contracted with The City of New York to transport and deliver much needed personal protective equipment for health care workers in local area hospitals and elderly nursing homes. The cargo, which consists of personal protective equipment such as medical goggles, gloves and gowns, is being picked up in several locations throughout China, transported to the U.S. on direct charter flights, and delivered to special Covid-19 distribution centers in the city. “We worked with New York City and their consultants to determine the most efficient, economical, and time-sensitive way to get much needed PPE from suppliers in China to New York City,” Benno Forster, senior vice president and head of Airfreight Operations and Procurement for DB Schenker Americas, said in a release. “Our discussions included guidance related to Chinese Customs export clearance and compliance, U.S. Customs import clearance regulations, warehousing and distribution, pricing, and even recommendations for the best-suited aircraft for transporting this precious cargo. We are very proud the City of New York chose to contract with us to transport these critical goods for the frontline healthcare workers throughout the city.”
Trailer leasing and rental company Premier Trailer Leasing will donate the use of 40 refrigerated trailers in a move to help combat hunger during the Covid-19 pandemic. Premier will provide free rental of up to 40 Thermo King refrigerated trailers to Feeding America. These 53-foot trailers have a 40,000-pound perishable food capacity, allowing this partnership to help secure, store and distribute more than 6 million meals this summer. Premier’s long-time supplier, Thermo King, is also contributing funds to Feeding America foodbanks through its We Move Food grant program. “We at Premier Trailer Leasing are so happy that we can use our resources to help communities around the U.S. and provide meals to those who need them most,” Jim Aubuchon, president and CEO of Premier Trailer Leasing, said in a release. “We’re incredibly proud to partner with Feeding America and show our appreciation for the important work they are doing to end hunger in our nation.”
Grocery supplier C&S Wholesale Grocers Inc. has pledged more than $300,000 in donations that will supply 100,000 KN95 masks to hospitals in hard-hit regions in the fight against the coronavirus pandemic, and will offer financial support for food banks and other charitable organizations across the country. As part of its overall Covid-19 relief initiative, C&S has also established an employee giving campaign, whereby employees can make need-based donations to colleagues within the company who demonstrate a financial need due to the public health crisis. “C&S is a family and we are committed to taking care of each other. By combining the company's overall national relief initiative with an employee giving campaign, we can positively impact communities nationwide, as well as our valued employees and their families,” Miriam Ort, chief human resources officer for C&S Wholesale Grocers, said in a release.
Industrial wearable computer provider ProGlove has created a product upgrade that activates proximity sensing for frontline workers in manufacturing, distribution, and logistics during the Covid-19 crisis. The platform leverages the company’s family of wearable barcode scanners and its smartphone app to provide safety and efficiency as production lines begin to resume operations, ProGlove said. Using the system, workers who come within close proximity of each other are alerted by an array of options on the wearable scanner, including audio sound, optic LED light, and haptic vibration signals. "Our key customers are sharing with us the challenges they're facing as they rethink and retool to restart operations," Andreas Koenig, CEO of ProGlove, said in a release. "We faced similar challenges as we reviewed our own processes for safety and efficiency. It is our natural tendency, as humans, to want to go back to doing things the way we did them before, however, it's not possible. Proper social distancing is now key to a successful return to work.”
Material handling equipment provider Creform Corp. has developed a new, simple temperature-screening station to help companies combat the spread of Covid-19 and to safely perform ongoing checks on both visitors coming in to its facilities and on its own employees. The metal-framed, wheeled station acts as a checkpoint, featuring a clear panel to keep the screener and incoming individual separate while the temperature is taken through a hole in the center of the plexiglass shield. The unit also features a small table to hold the thermometer, cleaning supplies, and recording documents.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."