The company is donating 600 RPCs to Meals on Wheels that will allow volunteers to pack and deliver nearly 8,000 meals daily to homebound seniors throughout the greater Portland-Vancouver metro area. The donation comes as the Covid-19 pandemic has pushed Meals on Wheels’ daily meal production to jump from its usual level of 5,000 meals daily, even as the group has slashed its delivery schedule from five days per week to just one day per week.
IFCO’s RPCs are used to package, ship, store, and transport a wide variety of fresh foods, including produce, baked goods, and eggs and meat products from production facilities to retail or residential locations. Every RPC is collected by IFCO after each use and cleaned, washed, and sanitized before being used again.
“As a vital part of the global food supply chain, IFCO has a strong commitment to fighting hunger and food insecurity in the U.S. and around the world,” Dan Martin, president of IFCO North America, said in a release. “Now, more than ever, we want to step up and help our friends at Meals on Wheels People get more food to more people during this terrible crisis.”
And in other examples of the logistics industry dedicating its assets to the coronavirus fight:
Freight forwarder Damco has helped deliver over 120 parcels containing gifts and personal items to U.S. Antarctic Program personnel who are stuck at a remote polar research station during the Covid-19 pandemic. Damco delivered chocolate bars, DVDs, contact lenses, and gifts from family by adding that freight to a chartered A319 aircraft loaded with a consignment of scientific equipment destined for the the National Science Foundation-managed McMurdo Station. The company’s Australia team compiled the goods by retrieving packages from multiple post offices and even personally shopping for hard-to-find items on the Antarctic team’s wish lists. “In a time with a lot of negatives it was great to see our team members work together and rise to the occasion when we received this special request from the McMurdo team,” Alex Paton, Damco’s district head of Air Freight ANZ, said in a release. “We have been transporting samples and equipment for the station for a number of years, but this is the first time we have helped deliver personal items.”
Temperature-controlled warehouse operator Americold Realty Trust has donated $100,000 to the childhood hunger nonprofit Feed the Children in order to support Covid-19 relief for families in crisis. The donation will help deliver more food, water, and daily essentials for living (like shampoo, laundry detergent, and toothpaste) directly to families, and will facilitate drop-and-go operations for children without food during school closures. In addition, Americold is providing free temperature-controlled transportation services to deliver cold food to those who need it most. Earlier this month, Americold trucked more than 84,000 pounds of donated milk and dairy products from Texas to one of Feed the Children's community partners in Leola, Pennsylvania.
The Port of Los Angeles and Logistics Victory Los Angeles (LoVLA) have received a donation of more than 11,000 pieces of personal protective equipment (PPE) from Harbor Freight Tools, a long-time customer at the Port of Los Angeles. As a city program created to identify available medical supplies in the private sector, and then allocate them to the appropriate medical facility, LoVLA will distribute the equipment to health groups throughout the city in the fight against Covid-19. The Harbor Freight Tools donation includes 1,500 nitrile gloves, 500 N95 respirator masks, nearly 9,300 deluxe face shields, and 60 five-gallon spray bottles. “We know how acute the need is for personal protective equipment, especially for the heroic healthcare workers on the front lines caring for COVID-19 patients,” Eric Smidt, owner and founder of Harbor Freight Tools, said in a release. “We’re grateful for their work and dedication and proud to partner with the Port of L.A. to deliver our PPE donations to hospitals in our hometown.”
Forklift vendor Hyster-Yale Materials Handling Corp. has made its lift truck operator training video content free for supply chains adapting to the effects of Covid-19, saying the giveaway is meant to help businesses adhere to health and safety protocols as they onboard the necessary labor to keep operations moving as the economy reopens. The videos are available at no cost for a limited time through the company’s Yale and Hyster brands, covering characteristics of class I-V lift trucks, operating environment considerations, requirements of OSHA 1910.178, and safe operating practices. "Essential supply chains need to get new lift truck operators up and running fast, while adhering to both OSHA training mandates and social distancing protocols,” Evelyn Velasquez-Cuevas, product sales and technical training manager, said in a release. “Our goal is to provide access to training resources for safe, productive lift truck operation and help businesses respond to the effects of Covid-19.”
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.