The company is donating 600 RPCs to Meals on Wheels that will allow volunteers to pack and deliver nearly 8,000 meals daily to homebound seniors throughout the greater Portland-Vancouver metro area. The donation comes as the Covid-19 pandemic has pushed Meals on Wheels’ daily meal production to jump from its usual level of 5,000 meals daily, even as the group has slashed its delivery schedule from five days per week to just one day per week.
IFCO’s RPCs are used to package, ship, store, and transport a wide variety of fresh foods, including produce, baked goods, and eggs and meat products from production facilities to retail or residential locations. Every RPC is collected by IFCO after each use and cleaned, washed, and sanitized before being used again.
“As a vital part of the global food supply chain, IFCO has a strong commitment to fighting hunger and food insecurity in the U.S. and around the world,” Dan Martin, president of IFCO North America, said in a release. “Now, more than ever, we want to step up and help our friends at Meals on Wheels People get more food to more people during this terrible crisis.”
And in other examples of the logistics industry dedicating its assets to the coronavirus fight:
Freight forwarder Damco has helped deliver over 120 parcels containing gifts and personal items to U.S. Antarctic Program personnel who are stuck at a remote polar research station during the Covid-19 pandemic. Damco delivered chocolate bars, DVDs, contact lenses, and gifts from family by adding that freight to a chartered A319 aircraft loaded with a consignment of scientific equipment destined for the the National Science Foundation-managed McMurdo Station. The company’s Australia team compiled the goods by retrieving packages from multiple post offices and even personally shopping for hard-to-find items on the Antarctic team’s wish lists. “In a time with a lot of negatives it was great to see our team members work together and rise to the occasion when we received this special request from the McMurdo team,” Alex Paton, Damco’s district head of Air Freight ANZ, said in a release. “We have been transporting samples and equipment for the station for a number of years, but this is the first time we have helped deliver personal items.”
Temperature-controlled warehouse operator Americold Realty Trust has donated $100,000 to the childhood hunger nonprofit Feed the Children in order to support Covid-19 relief for families in crisis. The donation will help deliver more food, water, and daily essentials for living (like shampoo, laundry detergent, and toothpaste) directly to families, and will facilitate drop-and-go operations for children without food during school closures. In addition, Americold is providing free temperature-controlled transportation services to deliver cold food to those who need it most. Earlier this month, Americold trucked more than 84,000 pounds of donated milk and dairy products from Texas to one of Feed the Children's community partners in Leola, Pennsylvania.
The Port of Los Angeles and Logistics Victory Los Angeles (LoVLA) have received a donation of more than 11,000 pieces of personal protective equipment (PPE) from Harbor Freight Tools, a long-time customer at the Port of Los Angeles. As a city program created to identify available medical supplies in the private sector, and then allocate them to the appropriate medical facility, LoVLA will distribute the equipment to health groups throughout the city in the fight against Covid-19. The Harbor Freight Tools donation includes 1,500 nitrile gloves, 500 N95 respirator masks, nearly 9,300 deluxe face shields, and 60 five-gallon spray bottles. “We know how acute the need is for personal protective equipment, especially for the heroic healthcare workers on the front lines caring for COVID-19 patients,” Eric Smidt, owner and founder of Harbor Freight Tools, said in a release. “We’re grateful for their work and dedication and proud to partner with the Port of L.A. to deliver our PPE donations to hospitals in our hometown.”
Forklift vendor Hyster-Yale Materials Handling Corp. has made its lift truck operator training video content free for supply chains adapting to the effects of Covid-19, saying the giveaway is meant to help businesses adhere to health and safety protocols as they onboard the necessary labor to keep operations moving as the economy reopens. The videos are available at no cost for a limited time through the company’s Yale and Hyster brands, covering characteristics of class I-V lift trucks, operating environment considerations, requirements of OSHA 1910.178, and safe operating practices. "Essential supply chains need to get new lift truck operators up and running fast, while adhering to both OSHA training mandates and social distancing protocols,” Evelyn Velasquez-Cuevas, product sales and technical training manager, said in a release. “Our goal is to provide access to training resources for safe, productive lift truck operation and help businesses respond to the effects of Covid-19.”
Logistics real estate developer Prologis today named a new chief executive, saying the company’s current president, Dan Letter, will succeed CEO and co-founder Hamid Moghadam when he steps down in about a year.
After retiring on January 1, 2026, Moghadam will continue as San Francisco-based Prologis’ executive chairman, providing strategic guidance. According to the company, Moghadam co-founded Prologis’ predecessor, AMB Property Corporation, in 1983. Under his leadership, the company grew from a startup to a global leader, with a successful IPO in 1997 and its merger with ProLogis in 2011.
Letter has been with Prologis since 2004, and before being president served as global head of capital deployment, where he had responsibility for the company’s Investment Committee, deployment pipeline management, and multi-market portfolio acquisitions and dispositions.
Irving F. “Bud” Lyons, lead independent director for Prologis’ Board of Directors, said: “We are deeply grateful for Hamid’s transformative leadership. Hamid’s 40-plus-year tenure—starting as an entrepreneurial co-founder and evolving into the CEO of a major public company—is a rare achievement in today’s corporate world. We are confident that Dan is the right leader to guide Prologis in its next chapter, and this transition underscores the strength and continuity of our leadership team.”
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."