Victoria Kickham started her career as a newspaper reporter in the Boston area before moving into B2B journalism. She has covered manufacturing, distribution and supply chain issues for a variety of publications in the industrial and electronics sectors, and now writes about everything from forklift batteries to omnichannel business trends for DC Velocity.
Advanced picking technologies that incorporate robotics and vision systems are revolutionizing the way warehouses and distribution centers pick, pack, and ship orders—allowing companies to get those orders out the door faster than ever before. Nowhere was this more evident than at the recent Modex 2020 conference and expo, a showcase of logistics and material handling solutions held in Atlanta in March. The show featured a plethora of advanced picking technologies from both industry leaders and up-and-comers that offered a clear view of how the industry continues to automate as a way to boost productivity, address labor challenges, and streamline operations. Here’s a look at just a few new and updated offerings from companies that are outside the mainstream radar, but are nonetheless working to transform picking via robotic goods-to-person, piece-picking, and pick-by-vision solutions.
ELEVATING GOODS-TO-PERSON SOLUTIONS
French logistics technology firm Exotec showcased a goods-to-person picking system that uses a fleet of mobile robots able to move in three dimensions, all while eliminating much of the infrastructure typically involved in similar automated systems. Called Skypod, Exotec’s system can be used for picking and replenishment; its Skypod robots convey and store totes containing items in racks up to 10 meters (30-plus feet) high. The robots move through the warehouse without any guiding infrastructure, and there is no mechanization in the racks, creating an open and free-flowing system designed especially for e-commerce, retail, and similar operations, according to Exotec Sales Director Gilles Baulard.
The growth of e-commerce worldwide makes this a perfect time for Exotec to move into the U.S. market, Baulard adds, noting that the company is working with a handful of integrators to establish a presence here, including Arkansas- and Tennessee-based S&H Systems. Baulard says he anticipates having two Skypod systems running in the United States by the end of 2020. The company has systems running across Europe and in Japan, and counts French grocery retailer Carrefour and Japanese apparel retailer Uniqlo among its biggest customers. Baulard adds that small systems can be up and running in as little as six weeks but notes that typical system installations run between five and eight months.
He adds that Exotec’s software, which uses computer modeling and mathematical algorithms to expedite order preparation, is a key differentiator as well.
“This is a pure goods-to-person system,” Baulard said during a demonstration of the system at Modex. “There is no batch or wave picking. The next order is the most important one.”
Baulard explains that Exotec’s software evaluates and schedules orders every two to three minutes, based on customers’ pre-set parameters and priorities. In picking operations, the robots travel to the racking structure, where they attach to the uprights and move vertically to retrieve items stored in totes. The Skypod robots then move freely to the designated picking area, where workers pick items from the totes for individual orders.
Baulard says the system is unique and differs from typical shuttle-based systems in a few key ways. For one thing, the lack of mechanization in the racks saves space and allows companies to scale up easily, adding racks as demand increases. For another, the system is designed to eliminate bottlenecks; if a robot is down, you simply take it out of the system and continue working. There’s no need for the entire system to be shut down for maintenance.
The Skypod system is also faster than a typical shuttle system, according to Baulard, who says it’s capable of moving between 800 and 900 totes per hour.
But it doesn’t have to work that fast. Baulard emphasizes that the system is versatile and designed to adjust to higher or lower volumes as needed. Along those lines, the company is developing a rental program that will allow customers to temporarily add robots to the system to accommodate peak-season demands.
FINE-TUNING THE PIECE-PICK
RightHand Robotics; RightPick2 system uses machine learning and artificial intelligence.
Robotic piece-picking solutions are gaining steam as well, and many companies displayed the latest advances they’re bringing to the table during Modex 2020. Massachusetts-based RightHand Robotics (RHR) was one of them, showcasing its RightPick2 piece-picking solution for order fulfillment. The newest iteration of the system includes RHR’s fifth-generation intelligent gripper as well as artificial intelligence (AI)-based vision processing software and machine learning. The solution, which includes a commercial robotic picking arm, picks and places individual items using a combination of gripping and suction technology.
One example of the new technology RHR is bringing to the table: a side camera that helps the robotic arm adjust to how an item is situated in a tote so that it can more accurately pick and place the item to avoid damage—just as a human would do.
“We’re developing next-level skills,” explains RHR’s Vince Martinelli, head of product and marketing. He points to the firm’s RightPick Control Center as yet another example of next-level advances. The software program integrates with any commercial warehouse management system (WMS), he explains, to help customers monitor and manage their fleet of RightPick robots. The program’s fleet management dashboard allows customers to drill down into fulfillment exceptions and then pinpoint inefficiencies such as an empty stock tote, a missing receiving tote, or items that can’t be picked through automation.
“More and more of our time is [spent] on the challenges of managing fleets of robots,” Martinelli explains, adding that RHR continues to work closely with WMS providers and integrators to ensure seamless integration into a wider range of material handling systems.
PERFECTING PICK-BY-VISION
German pick-by-vision solutions provider Picavi introduced its Picavi Cockpit business intelligence solution during the Modex conference, showcasing the system’s ability to provide a “smart guide” that can help users better manage and utilize Picavi’s “smart glasses” technology.
“With Picavi Cockpit, we are taking the next step in vision warehousing. The solution provides features for the generation of smart data as well as the uncomplicated administration and maintenance of smart glasses,” according to Johanna Bellenberg, Picavi’s director of marketing and communications.
Essentially, Picavi Cockpit is a digital enhancement to the company’s pick-by-vision system, which uses Google Glass technology to guide workers through the picking process. Wearing a pair of lightweight glasses, workers remain hands-free, receiving real-time order information via the glasses, which show them where to pick, scan, and place items. The system can also incorporate “ring scanners” for use in environments where items are hard to access or far away. Worn on the worker’s finger, the ring scanners are connected to the smart glasses via Bluetooth technology, and they likewise indicate where to pick, scan, and place items.
Picavi Cockpit takes the system to the next level by incorporating analytics and data-gathering tools that allow managers to monitor the use of the glasses and improve operations and productivity. For example, the system’s mobile device management (MDM) feature allows users to quickly and easily add new smart glasses to their fleet and make software updates to the system wirelessly. A “screen cast” function helps speed employee training by projecting the glasses’ display, in real time, onto computer monitors for simulation and practice.
The analytics function converts big data into smart data, as Picavi explains it. Essentially, sensors on the glasses collect information that can be evaluated in real time, producing customer-specific data such as picks per hour and picks per location, and tracking the movement of order pickers through the distribution center. The information is relayed via Picavi Cockpit’s dashboards so that managers can analyze and act on it.
“This gives you the ability to maximize everything,” Bellenberg explains, adding that Picavi’s goal is to support the human being’s role in the DC as much as possible.
“With automation and robotics, there is still so much to figure out—and it’s a big investment,” she says, emphasizing the importance of the human/machine connection in logistics. “We know that we process 80% of information through our eyes. [This makes] pick-by-vision an ideal combination of technology and natural movements.”
HERE TO STAY
No matter which route a company chooses, it’s clear that applying technology to the picking process is a trend that’s here to stay. DHL Supply Chain was among the many ca represented at Modex that are already using some of the newest systems and solutions on the market. The contract logistics services provider applies a range of technology solutions to picking across its 2,000 global locations, according to Tim Tetzlaff, global head of program and product for DHL’s accelerated digitalization team. He says the large labor element involved in picking makes it the perfect place to apply a wide range of solutions.
“We are working closely with many vendors, [applying] a combination of hardware and software to picking,” explains Tetzlaff, adding that DHL brings those solutions together in a “platform” that can be rolled out and applied to its various locations based on customer need.
Some customers may benefit most from wearable solutions that allow hands-free picking, while others will benefit from more advanced robotic solutions, he says. But they all benefit from a focused approach to applying technology that maximizes the picking function.
“It’s not a one-size-fits-all approach. We have to look at where we spend the most on labor” and adopt solutions that address those challenges, Tetzlaff explains.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."