Victoria Kickham started her career as a newspaper reporter in the Boston area before moving into B2B journalism. She has covered manufacturing, distribution and supply chain issues for a variety of publications in the industrial and electronics sectors, and now writes about everything from forklift batteries to omnichannel business trends for DC Velocity.
Advanced picking technologies that incorporate robotics and vision systems are revolutionizing the way warehouses and distribution centers pick, pack, and ship orders—allowing companies to get those orders out the door faster than ever before. Nowhere was this more evident than at the recent Modex 2020 conference and expo, a showcase of logistics and material handling solutions held in Atlanta in March. The show featured a plethora of advanced picking technologies from both industry leaders and up-and-comers that offered a clear view of how the industry continues to automate as a way to boost productivity, address labor challenges, and streamline operations. Here’s a look at just a few new and updated offerings from companies that are outside the mainstream radar, but are nonetheless working to transform picking via robotic goods-to-person, piece-picking, and pick-by-vision solutions.
ELEVATING GOODS-TO-PERSON SOLUTIONS
French logistics technology firm Exotec showcased a goods-to-person picking system that uses a fleet of mobile robots able to move in three dimensions, all while eliminating much of the infrastructure typically involved in similar automated systems. Called Skypod, Exotec’s system can be used for picking and replenishment; its Skypod robots convey and store totes containing items in racks up to 10 meters (30-plus feet) high. The robots move through the warehouse without any guiding infrastructure, and there is no mechanization in the racks, creating an open and free-flowing system designed especially for e-commerce, retail, and similar operations, according to Exotec Sales Director Gilles Baulard.
The growth of e-commerce worldwide makes this a perfect time for Exotec to move into the U.S. market, Baulard adds, noting that the company is working with a handful of integrators to establish a presence here, including Arkansas- and Tennessee-based S&H Systems. Baulard says he anticipates having two Skypod systems running in the United States by the end of 2020. The company has systems running across Europe and in Japan, and counts French grocery retailer Carrefour and Japanese apparel retailer Uniqlo among its biggest customers. Baulard adds that small systems can be up and running in as little as six weeks but notes that typical system installations run between five and eight months.
He adds that Exotec’s software, which uses computer modeling and mathematical algorithms to expedite order preparation, is a key differentiator as well.
“This is a pure goods-to-person system,” Baulard said during a demonstration of the system at Modex. “There is no batch or wave picking. The next order is the most important one.”
Baulard explains that Exotec’s software evaluates and schedules orders every two to three minutes, based on customers’ pre-set parameters and priorities. In picking operations, the robots travel to the racking structure, where they attach to the uprights and move vertically to retrieve items stored in totes. The Skypod robots then move freely to the designated picking area, where workers pick items from the totes for individual orders.
Baulard says the system is unique and differs from typical shuttle-based systems in a few key ways. For one thing, the lack of mechanization in the racks saves space and allows companies to scale up easily, adding racks as demand increases. For another, the system is designed to eliminate bottlenecks; if a robot is down, you simply take it out of the system and continue working. There’s no need for the entire system to be shut down for maintenance.
The Skypod system is also faster than a typical shuttle system, according to Baulard, who says it’s capable of moving between 800 and 900 totes per hour.
But it doesn’t have to work that fast. Baulard emphasizes that the system is versatile and designed to adjust to higher or lower volumes as needed. Along those lines, the company is developing a rental program that will allow customers to temporarily add robots to the system to accommodate peak-season demands.
FINE-TUNING THE PIECE-PICK
RightHand Robotics; RightPick2 system uses machine learning and artificial intelligence.
Robotic piece-picking solutions are gaining steam as well, and many companies displayed the latest advances they’re bringing to the table during Modex 2020. Massachusetts-based RightHand Robotics (RHR) was one of them, showcasing its RightPick2 piece-picking solution for order fulfillment. The newest iteration of the system includes RHR’s fifth-generation intelligent gripper as well as artificial intelligence (AI)-based vision processing software and machine learning. The solution, which includes a commercial robotic picking arm, picks and places individual items using a combination of gripping and suction technology.
One example of the new technology RHR is bringing to the table: a side camera that helps the robotic arm adjust to how an item is situated in a tote so that it can more accurately pick and place the item to avoid damage—just as a human would do.
“We’re developing next-level skills,” explains RHR’s Vince Martinelli, head of product and marketing. He points to the firm’s RightPick Control Center as yet another example of next-level advances. The software program integrates with any commercial warehouse management system (WMS), he explains, to help customers monitor and manage their fleet of RightPick robots. The program’s fleet management dashboard allows customers to drill down into fulfillment exceptions and then pinpoint inefficiencies such as an empty stock tote, a missing receiving tote, or items that can’t be picked through automation.
“More and more of our time is [spent] on the challenges of managing fleets of robots,” Martinelli explains, adding that RHR continues to work closely with WMS providers and integrators to ensure seamless integration into a wider range of material handling systems.
PERFECTING PICK-BY-VISION
German pick-by-vision solutions provider Picavi introduced its Picavi Cockpit business intelligence solution during the Modex conference, showcasing the system’s ability to provide a “smart guide” that can help users better manage and utilize Picavi’s “smart glasses” technology.
“With Picavi Cockpit, we are taking the next step in vision warehousing. The solution provides features for the generation of smart data as well as the uncomplicated administration and maintenance of smart glasses,” according to Johanna Bellenberg, Picavi’s director of marketing and communications.
Essentially, Picavi Cockpit is a digital enhancement to the company’s pick-by-vision system, which uses Google Glass technology to guide workers through the picking process. Wearing a pair of lightweight glasses, workers remain hands-free, receiving real-time order information via the glasses, which show them where to pick, scan, and place items. The system can also incorporate “ring scanners” for use in environments where items are hard to access or far away. Worn on the worker’s finger, the ring scanners are connected to the smart glasses via Bluetooth technology, and they likewise indicate where to pick, scan, and place items.
Picavi Cockpit takes the system to the next level by incorporating analytics and data-gathering tools that allow managers to monitor the use of the glasses and improve operations and productivity. For example, the system’s mobile device management (MDM) feature allows users to quickly and easily add new smart glasses to their fleet and make software updates to the system wirelessly. A “screen cast” function helps speed employee training by projecting the glasses’ display, in real time, onto computer monitors for simulation and practice.
The analytics function converts big data into smart data, as Picavi explains it. Essentially, sensors on the glasses collect information that can be evaluated in real time, producing customer-specific data such as picks per hour and picks per location, and tracking the movement of order pickers through the distribution center. The information is relayed via Picavi Cockpit’s dashboards so that managers can analyze and act on it.
“This gives you the ability to maximize everything,” Bellenberg explains, adding that Picavi’s goal is to support the human being’s role in the DC as much as possible.
“With automation and robotics, there is still so much to figure out—and it’s a big investment,” she says, emphasizing the importance of the human/machine connection in logistics. “We know that we process 80% of information through our eyes. [This makes] pick-by-vision an ideal combination of technology and natural movements.”
HERE TO STAY
No matter which route a company chooses, it’s clear that applying technology to the picking process is a trend that’s here to stay. DHL Supply Chain was among the many ca represented at Modex that are already using some of the newest systems and solutions on the market. The contract logistics services provider applies a range of technology solutions to picking across its 2,000 global locations, according to Tim Tetzlaff, global head of program and product for DHL’s accelerated digitalization team. He says the large labor element involved in picking makes it the perfect place to apply a wide range of solutions.
“We are working closely with many vendors, [applying] a combination of hardware and software to picking,” explains Tetzlaff, adding that DHL brings those solutions together in a “platform” that can be rolled out and applied to its various locations based on customer need.
Some customers may benefit most from wearable solutions that allow hands-free picking, while others will benefit from more advanced robotic solutions, he says. But they all benefit from a focused approach to applying technology that maximizes the picking function.
“It’s not a one-size-fits-all approach. We have to look at where we spend the most on labor” and adopt solutions that address those challenges, Tetzlaff explains.
Leaders at American ports are cheering the latest round of federal infrastructure funding announced today, which will bring almost $580 million in Port Infrastructure Development Program (PIDP) awards, funding 31 projects in 15 states and one territory.
“Modernizing America’s port infrastructure is essential to strengthening the multimodal network that supports our nation's supply chain,” Maritime Administrator Ann Phillips said in a release. “Approximately 2.3 billion short tons of goods move through U.S. waterways each year, and the benefits of developing port infrastructure extend far beyond the maritime sector. This funding enhances the flow and capacity of goods moved, bolstering supply chain resilience across all transportation modes, and addressing the environmental and health impacts on port communities.”
Even as the new awardees begin the necessary paperwork, industry group the American Association of Port Authorities (AAPA) said it continues to urge Congress to continue funding PIDP at the full authorized amount and get shovels in the ground faster by passing the bipartisan Permitting Optimization for Responsible Transportation (PORT) Act, which slashes red tape, streamlines outdated permitting, and makes the process more efficient and predictable.
"Our nation's ports sincerely thank our bipartisan Congressional leaders, as well as the USDOT for making these critical awards possible," Cary Davis, AAPA President and CEO, said in a release. "Now comes the hard part. AAPA ports will continue working closely with our Federal Government partners to get the money deployed and shovels in the ground as soon as possible so we can complete these port infrastructure upgrades and realize the benefits to our nation's supply chain and people faster."
Supply chains are poised for accelerated adoption of mobile robots and drones as those technologies mature and companies focus on implementing artificial intelligence (AI) and automation across their logistics operations.
That’s according to data from Gartner’s Hype Cycle for Mobile Robots and Drones, released this week. The report shows that several mobile robotics technologies will mature over the next two to five years, and also identifies breakthrough and rising technologies set to have an impact further out.
Gartner’s Hype Cycle is a graphical depiction of a common pattern that arises with each new technology or innovation through five phases of maturity and adoption. Chief supply chain officers can use the research to find robotic solutions that meet their needs, according to Gartner.
Gartner, Inc.
The mobile robotic technologies set to mature over the next two to five years are: collaborative in-aisle picking robots, light-cargo delivery robots, autonomous mobile robots (AMRs) for transport, mobile robotic goods-to-person systems, and robotic cube storage systems.
“As organizations look to further improve logistic operations, support automation and augment humans in various jobs, supply chain leaders have turned to mobile robots to support their strategy,” Dwight Klappich, VP analyst and Gartner fellow with the Gartner Supply Chain practice, said in a statement announcing the findings. “Mobile robots are continuing to evolve, becoming more powerful and practical, thus paving the way for continued technology innovation.”
Technologies that are on the rise include autonomous data collection and inspection technologies, which are expected to deliver benefits over the next five to 10 years. These include solutions like indoor-flying drones, which utilize AI-enabled vision or RFID to help with time-consuming inventory management, inspection, and surveillance tasks. The technology can also alleviate safety concerns that arise in warehouses, such as workers counting inventory in hard-to-reach places.
“Automating labor-intensive tasks can provide notable benefits,” Klappich said. “With AI capabilities increasingly embedded in mobile robots and drones, the potential to function unaided and adapt to environments will make it possible to support a growing number of use cases.”
Humanoid robots—which resemble the human body in shape—are among the technologies in the breakthrough stage, meaning that they are expected to have a transformational effect on supply chains, but their mainstream adoption could take 10 years or more.
“For supply chains with high-volume and predictable processes, humanoid robots have the potential to enhance or supplement the supply chain workforce,” Klappich also said. “However, while the pace of innovation is encouraging, the industry is years away from general-purpose humanoid robots being used in more complex retail and industrial environments.”
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.
The Boston-based enterprise software vendor Board has acquired the California company Prevedere, a provider of predictive planning technology, saying the move will integrate internal performance metrics with external economic intelligence.
According to Board, the combined technologies will integrate millions of external data points—ranging from macroeconomic indicators to AI-driven predictive models—to help companies build predictive models for critical planning needs, cutting costs by reducing inventory excess and optimizing logistics in response to global trade dynamics.
That is particularly valuable in today’s rapidly changing markets, where companies face evolving customer preferences and economic shifts, the company said. “Our customers spend significant time analyzing internal data but often lack visibility into how external factors might impact their planning,” Jeff Casale, CEO of Board, said in a release. “By integrating Prevedere, we eliminate those blind spots, equipping executives with a complete view of their operating environment. This empowers them to respond dynamically to market changes and make informed decisions that drive competitive advantage.”