Last-mile platform vendor DispatchTrack lands $144 million funding
Backing from Spectrum Equity could expand firm’s plans to help customers digitize their operations and offer fast, transparent delivery, co-founder Natarajan says.
Ben Ames has spent 20 years as a journalist since starting out as a daily newspaper reporter in Pennsylvania in 1995. From 1999 forward, he has focused on business and technology reporting for a number of trade journals, beginning when he joined Design News and Modern Materials Handling magazines. Ames is author of the trail guide "Hiking Massachusetts" and is a graduate of the Columbia School of Journalism.
Last-mile logistics platform vendor DispatchTrack is poised to accelerate its software innovation and enlist customers in new sectors and geographies after receiving a whopping $144 million venture capital investment today, positioning the firm to develop new products, expand its global customer footprint, and address additional delivery use cases, the company said.
The round was led by Spectrum Equity, which calls itself a global growth equity firm that specializes in partnering with software, internet, and information services businesses. The firm’s previous investments include Ancestry, GoodRx, Grubhub, and SurveyMonkey. In conjunction with the transaction, Spectrum’s Vic Parker, managing director, and Adam Gassin, vice president, will join DispatchTrack's board of directors.
Founded in 2010, San Jose, California-based DispatchTrack provides end-to-end visibility and real-time coordination across online and physical storefronts, warehouses, drivers, and end customers. The company says that combination enables businesses to provide the seamless last-mile delivery experiences that consumers have grown to expect in the era of amazon.com inc.
Specifically, the firm provides an array of products, including: capacity-aware self-scheduling tools, route optimization, automated customer communication and appointment confirmation, dynamic estimated time of arrival (ETA) tracking links, mobile apps for change of custody and proof-of-delivery, billing and settlement for delivery service providers and merchants, and real-time visibility for merchants across their network of carriers and drivers.
Although the 10 year old company is already profitable and counts more than 1,100 customer accounts on its platform, it decided to enlist a financial backer at this stage of growth in order to “expand our reach into the sectors we already serve so well today, address new sectors and use cases, and expand the international customer footprint,” said Satish Natarajan, who co-founded the company along with his wife, Shailu Satish.
As for taking on their first round of funding during the depths of a global recession and health crisis, Natarajan said that current economic turmoil actually helps the company make its case for boosting investment in smooth last-mile operations.
“Covid-19 is actually accelerating last-mile trends that we have been seeing and enabling for years. More companies are recognizing the need to digitize their operations and offer consumers fast, transparent, reliable delivery,” Natarajan said in an email. “Last-mile operations that may have seemed more forward-thinking in the past are quickly becoming a necessity across industries, and platforms like ours make it possible for businesses to act quickly and set the standard.”
In that context, the firm intends to expand the ranks of its customers, which now include retailers, wholesalers, grocers, restaurants, food and beverage distributors, field service businesses, and third-party logistics (3PL) companies, he said.
DispatchTrack’s backers at Spectrum Equity expressed a similar vision for the firm’s growth potential. “Merchants and logistics providers can no longer afford to treat last-mile delivery like a post-purchase operational process or cost center,” Spectrum’s Parker and Gassin wrote in a blog post.
“In the future, we envision a world in which even the most complex deliveries – whether to businesses or consumers – are planned and executed efficiently, tracked and communicated about in real-time, and completed in ways that exceed recipients’ expectations,” Parker and Gassin said. “We see DispatchTrack becoming an industry-leading platform and a central hub of real-time and historical information that extends beyond order and delivery data, offering end-to-end visibility and operational tools for merchants and delivery service providers alike."
The number of container ships waiting outside U.S. East and Gulf Coast ports has swelled from just three vessels on Sunday to 54 on Thursday as a dockworker strike has swiftly halted bustling container traffic at some of the nation’s business facilities, according to analysis by Everstream Analytics.
As of Thursday morning, the two ports with the biggest traffic jams are Savannah (15 ships) and New York (14), followed by single-digit numbers at Mobile, Charleston, Houston, Philadelphia, Norfolk, Baltimore, and Miami, Everstream said.
The impact of that clogged flow of goods will depend on how long the strike lasts, analysts with Moody’s said. The firm’s Moody’s Analytics division estimates the strike will cause a daily hit to the U.S. economy of at least $500 million in the coming days. But that impact will jump to $2 billion per day if the strike persists for several weeks.
The immediate cost of the strike can be seen in rising surcharges and rerouting delays, which can be absorbed by most enterprise-scale companies but hit small and medium-sized businesses particularly hard, a report from Container xChange says.
“The timing of this strike is especially challenging as we are in our traditional peak season. While many pulled forward shipments earlier this year to mitigate risks, stockpiled inventories will only cushion businesses for so long. If the strike continues for an extended period, we could see significant strain on container availability and shipping schedules,” Christian Roeloffs, cofounder and CEO of Container xChange, said in a release.
“For small and medium-sized container traders, this could result in skyrocketing logistics costs and delays, making it harder to secure containers. The longer the disruption lasts, the more difficult it will be for these businesses to keep pace with market demands,” Roeloffs said.
The British logistics robot vendor Dexory this week said it has raised $80 million in venture funding to support an expansion of its artificial intelligence (AI) powered features, grow its global team, and accelerate the deployment of its autonomous robots.
A “significant focus” continues to be on expanding across the U.S. market, where Dexory is live with customers in seven states and last month opened a U.S. headquarters in Nashville. The Series B will also enhance development and production facilities at its UK headquarters, the firm said.
The “series B” funding round was led by DTCP, with participation from Latitude Ventures, Wave-X and Bootstrap Europe, along with existing investors Atomico, Lakestar, Capnamic, and several angels from the logistics industry. With the close of the round, Dexory has now raised $120 million over the past three years.
Dexory says its product, DexoryView, provides real-time visibility across warehouses of any size through its autonomous mobile robots and AI. The rolling bots use sensor and image data and continuous data collection to perform rapid warehouse scans and create digital twins of warehouse spaces, allowing for optimized performance and future scenario simulations.
Originally announced in September, the move will allow Deutsche Bahn to “fully focus on restructuring the rail infrastructure in Germany and providing climate-friendly passenger and freight transport operations in Germany and Europe,” Werner Gatzer, Chairman of the DB Supervisory Board, said in a release.
For its purchase price, DSV gains an organization with around 72,700 employees at over 1,850 locations. The new owner says it plans to investment around one billion euros in coming years to promote additional growth in German operations. Together, DSV and Schenker will have a combined workforce of approximately 147,000 employees in more than 90 countries, earning pro forma revenue of approximately $43.3 billion (based on 2023 numbers), DSV said.
After removing that unit, Deutsche Bahn retains its core business called the “Systemverbund Bahn,” which includes passenger transport activities in Germany, rail freight activities, operational service units, and railroad infrastructure companies. The DB Group, headquartered in Berlin, employs around 340,000 people.
“We have set clear goals to structurally modernize Deutsche Bahn in the areas of infrastructure, operations and profitability and focus on the core business. The proceeds from the sale will significantly reduce DB’s debt and thus make an important contribution to the financial stability of the DB Group. At the same time, DB Schenker will gain a strong strategic owner in DSV,” Deutsche Bahn CEO Richard Lutz said in a release.
Transportation industry veteran Anne Reinke will become president & CEO of trade group the Intermodal Association of North America (IANA) at the end of the year, stepping into the position from her previous post leading third party logistics (3PL) trade group the Transportation Intermediaries Association (TIA), both organizations said today.
Meanwhile, TIA today announced that insider Christopher Burroughs would fill Reinke’s shoes as president & CEO. Burroughs has been with TIA for 13 years, most recently as its vice president of Government Affairs for the past six years, during which time he oversaw all legislative and regulatory efforts before Congress and the federal agencies.
Before her four years leading TIA, Reinke spent two years as Deputy Assistant Secretary with the U.S. Department of Transportation and 16 years with CSX Corporation.
As the hours tick down toward a “seemingly imminent” strike by East Coast and Gulf Coast dockworkers, experts are warning that the impacts of that move would mushroom well-beyond the actual strike locations, causing prevalent shipping delays, container ship congestion, port congestion on West coast ports, and stranded freight.
However, a strike now seems “nearly unavoidable,” as no bargaining sessions are scheduled prior to the September 30 contract expiration between the International Longshoremen’s Association (ILA) and the U.S. Maritime Alliance (USMX) in their negotiations over wages and automation, according to the transportation law firm Scopelitis, Garvin, Light, Hanson & Feary.
The facilities affected would include some 45,000 port workers at 36 locations, including high-volume U.S. ports from Boston, New York / New Jersey, and Norfolk, to Savannah and Charleston, and down to New Orleans and Houston. With such widespread geography, a strike would likely lead to congestion from diverted traffic, as well as knock-on effects include the potential risk of increased freight rates and costly charges such as demurrage, detention, per diem, and dwell time fees on containers that may be slowed due to the congestion, according to an analysis by another transportation and logistics sector law firm, Benesch.
The weight of those combined blows means that many companies are already planning ways to minimize damage and recover quickly from the event. According to Scopelitis’ advice, mitigation measures could include: preparing for congestion on West coast ports, taking advantage of intermodal ground transportation where possible, looking for alternatives including air transport when necessary for urgent delivery, delaying shipping from East and Gulf coast ports until after the strike, and budgeting for increased freight and container fees.
Additional advice on softening the blow of a potential coastwide strike came from John Donigian, senior director of supply chain strategy at Moody’s. In a statement, he named six supply chain strategies for companies to consider: expedite certain shipments, reallocate existing inventory strategically, lock in alternative capacity with trucking and rail providers , communicate transparently with stakeholders to set realistic expectations for delivery timelines, shift sourcing to regional suppliers if possible, and utilize drop shipping to maintain sales.