J.B. Hunt says its new electronic BOL feature provides safer interactions between truck drivers and onsite personnel at customer locations by reducing or eliminating the exchange of paper documents. Using Carrier 360 or the J.B. Hunt Drive app, drivers are able to securely send the eBOL to customers for electronic confirmation and signature, whereupon a signed proof of delivery is then emailed to the customer.
The tool follows other company policies such as a work-from-home directive for employees whose on-site presence is not required to perform their work, as well as protocols around travel restrictions, self-quarantining, social distancing, and other safety precautions. The company is providing employees with hand sanitizer and gloves and established an emergency Covid-19 paid time off policy for employees who are unable to work due to the illness or quarantine.
“The current environment is challenging every aspect of the supply chain, from securing capacity to completing deliveries,” Shelley Simpson, executive vice president, chief commercial officer, and president of highway services at J.B. Hunt, said in a release. “This new electronic bill of lading feature offers simplicity, efficiency, and most importantly, a safer option for drivers and front-line employees to sign load documents."
And in other examples of the logistics industry dedicating its assets to the coronavirus fight:
A group of volunteers from the North American technology community has banded together to build a mobile app that helps truck drivers find essential services near their current locations, so they can continue operating safely during the Covid-19 pandemic. Known as Truckers Welcome, the site works as a “social application” that lets businesses add and share information about the services they are still able to provide to drivers—such as drive-through meals, washrooms, wi-fi, and fuel. With over 1,600 locations registered across the U.S. and Canada since it launched, the site addresses some of the significant challenges truck drivers face while on the road keeping goods and supplies flowing to grocery stores, hospitals, and communities, its creators say. "With the important social distancing guidelines in effect for the foreseeable future, we want to build up a valuable source of information for both truckers and business," said Dom Chorafakis, a Toronto-based volunteer working on Truckers Welcome, who also is a technology consultant. "This has been a continental effort with people volunteering to help from across Canada and the U.S.”
Third party logistics provider (3PL) Logistics Plus Inc. provided free customs clearance and delivery services to transport a load of 50,000 surgical masks for the City of Erie, Pennsylvania. The load was originally donated by Erie’s sister city in Zibo, China, and airfreighted to Chicago. Erie-based Logistics Plus then facilitated the customs clearance and paperwork, took possession of the shipment, and arranged complimentary transportation of the goods from Chicago to Erie. “Together we are ‘Erie Strong’,” Jim Berlin, founder and CEO of Logistics Plus, said in a release. “Helping Mayor Schember and the city get these masks from Chicago to Erie and in the hands of our front-line government workers was an easy decision. I am also proud of our employees for the donations made to the mission, food bank, and others. It feels good to donate and to do something for those in need. Truly a win-win.”
Grocery chain Kroger is working with its dairy cooperative suppliers and farmers across the Midwest and South in an initiative to process and donate about 200,000 gallons of additional milk to Feeding America food banks and community organizations through the end of August. The move comes as Covid-19 business closures have roiled national food supply chains, forcing many dairy farms to pour out thousands of gallons of milk since they must continue milking their dairy cows whether restaurants, colleges, and other facilities are open or not. Cincinnati-based Kroger launched the expanded Dairy Rescue Program yesterday, saying it will further the company’s Zero Hunger, Zero Waste program. "Kroger recognizes the growing need for fresh, highly nutritious food in our community, especially for children as schools remain closed during the pandemic to flatten the curve," Erin Sharp, Kroger's group vice president of manufacturing, said in a release. "At a time when dairy farmers have surplus raw milk, we're doubling down on our mission to reduce hunger and waste.”
The U.S. unemployment rate has spiked in recent weeks as coronavirus shutdowns and travel bans have hobbled most sectors of the economy, but the U.S. Postal Service (USPS) is still hiring. That trend also includes the USPS, which says “Jobs available now with the country’s most trusted agency, whether you’re out of work or just looking for a career change.” Many logistics and delivery services nationwide are working double-time to keep up with climbing e-commerce orders as consumers shop for groceries and other essentials from the safety of their homes. “We have positions open in processing and delivery operations, on all shifts, at a location near you,” the post office’s Great Boston branch said in a recent release.
Logistics real estate developer Prologis today named a new chief executive, saying the company’s current president, Dan Letter, will succeed CEO and co-founder Hamid Moghadam when he steps down in about a year.
After retiring on January 1, 2026, Moghadam will continue as San Francisco-based Prologis’ executive chairman, providing strategic guidance. According to the company, Moghadam co-founded Prologis’ predecessor, AMB Property Corporation, in 1983. Under his leadership, the company grew from a startup to a global leader, with a successful IPO in 1997 and its merger with ProLogis in 2011.
Letter has been with Prologis since 2004, and before being president served as global head of capital deployment, where he had responsibility for the company’s Investment Committee, deployment pipeline management, and multi-market portfolio acquisitions and dispositions.
Irving F. “Bud” Lyons, lead independent director for Prologis’ Board of Directors, said: “We are deeply grateful for Hamid’s transformative leadership. Hamid’s 40-plus-year tenure—starting as an entrepreneurial co-founder and evolving into the CEO of a major public company—is a rare achievement in today’s corporate world. We are confident that Dan is the right leader to guide Prologis in its next chapter, and this transition underscores the strength and continuity of our leadership team.”
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."