American Airlines is expanding its cargo-only operations this month to transport essential telecommunications equipment and electronics between the Netherlands and the U.S. in order to keep businesses connected and informed during the Covid-19 outbreak. The cargo-only flight will operate twice weekly between Amsterdam and Dallas/Fort Worth. Without passengers onboard, each Boeing 777-300ER aircraft can carry approximately 54,000 kilograms of cargo in the belly hold.
In March, American began operating its first cargo-only flights since 1984 between DFW and Frankfurt (FRA). Since then, American has begun operating 46 weekly cargo-only flights between the U.S, Europe, Asia, and Latin America, providing more than 3 million kilograms of capacity to transport critical goods each week. In addition to AMS-DFW, American is expanding its cargo-only service to multiple destinations including DFW and Dublin (DUB); between New York (JFK) and London Heathrow (LHR), and between Miami (MIA) and Buenos Aires (EZE).
In addition to carrying the telecommunications equipment and electronics from Amsterdam, the company is moving cargo the assist the global coronavirus relief effort, including medical supplies, personal protective equipment (PPE) and pharmaceuticals, as well as essential goods including manufacturing and automotive equipment, mail, fresh fruit, vegetables, and fish.
And in other examples of the logistics industry dedicating its assets to the coronavirus fight:
Trucking trade group the American Trucking Associations (ATA) has partnered with Protective Insurance Co. to expand the availability and supply of hand sanitizer to truckers along major U.S. freight corridors. ATA and member-company ABF Freight are hauling ten 55-gallon drums of hand sanitizer, purchased by Protective Insurance, for distribution in eight states, where drivers will be able to refill their personal supplies at no cost. Drums are now in place at locations in Indiana, Ohio, Pennsylvania and New Jersey, with the remaining load in transit for delivery this week. “Crossing the bridge from crisis to recovery hinges on the integrity of our supply chain and its ability to keep moving,” ATA President and CEO Chris Spear said in a release. “Protecting America’s truck drivers, and ensuring they can stay safe and healthy while on the road, is paramount. While we continue to work with federal agencies on the strategic distribution of PPE, we’re also taking our own initiative—partnering with industry allies—to build supply networks for drivers to tap into.”
FedEx Corp. has unveiled an alliance with the cloud e-commerce platform provider BigCommerce, saying the deal will help brick-and-mortar businesses that have been shut down during the Covid-19 pandemic transition from running physical stores to moving their retail operations online. The two companies are collaborating on an offer for new BigCommerce customers, consisting of four months of free service with BigCommerce and discounted FedEx shipping rates. “As we all face the unprecedented challenges of COVID-19, it’s even more important for small and medium businesses to be able to continue providing much-needed goods and services to their communities,” Randy Scarborough, vice president of Customer Engagement Marketing at FedEx, said in a release. “We’re proud to team up with BigCommerce to make it easier for more businesses to move online quickly so they can stay connected to commerce and deliver for their customers.”
Transportation information management startup Breakthrough is using its data to facilitate capacity-sharing opportunities among shippers whose supply chains have been disrupted by the Covid-19 pandemic. Working with both its clients who express a desire to help or a need for capacity, Breakthrough is utilizing its broad set of North American transportation data to connect shippers based on their network flows and freight characteristics. Facilitating partnerships between shippers with underutilized private fleets or excess dedicated fleet capacity and shippers in need allows products in high demand to get to consumers faster, while keeping drivers of private and dedicated fleets employed during this time of uncertainty, the firm said. “As this crisis spreads across the country, we’ve all looked at our businesses to see what we can do to make a difference, and our clients, in a typically highly-competitive industry, have done just that,” Breakthrough COO Heather Mueller said in a release. “Breakthrough saw this as an opportunity to coordinate support and provide relief to shippers who need it.”
Logistics robot technology provider Brain Corp. is donating $1.6 million worth of autonomous floor cleaning robots and services to essential businesses during the Covid-19 pandemic. Autonomous mobile robots (AMRs) are playing a vital role in helping support essential businesses and their workers on the front lines of the health crisis, since retailers, airports, and hospitals are required to clean more frequently and deliver more cleaning coverage than usual. Autonomous floor scrubbers powered by Brain Corp.’s BrainOS software are providing more than 8,000 hours of daily work—equal to a quarter-million hours over the next 30 days—that otherwise would have to be done by an essential worker, the company said. By deploying robots, those workers are freed up to focus on other critical tasks, such as disinfecting high-contact surfaces, re-stocking, supporting customers, or even taking a much-needed break.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.