At the Modex exhibition and conference in Atlanta, attendees can get up close and personal with sizzling new technology, equipment, and services for the supply chain.
If you work in supply chain, you know how rapidly the technology is advancing. Hardly a day goes by when you don't hear about new developments in, say, automated guided vehicles, robotics, or augmented-reality picking systems.
But hearing about these innovations is one thing; seeing them in action is quite another. If you'd like to check them out in person, the Modex 2020 Show organized by MHI might be just the ticket. One of the largest expositions for supply chain solutions in the Americas, Modex will be showcasing products and services from more than 950 exhibitors at Atlanta's Georgia World Congress Center from March 9-12.
For ease of navigation, the Modex 2020 exhibit halls will be divided into function-specific solution centers: Manufacturing & Assembly, Fulfillment & Delivery, Information Technology, Transportation & Logistics, and Emerging Technologies. Exhibitors from across North America will be on hand to showcase the following technologies and services:
Packaging, containers, and shipping equipment, which encompasses not just pallets and containers, but also wrapping systems, equipment designed for the inspection of products by weight or scanning, and palletizing equipment.
Dock and warehouse equipment and supplies, such as dock levelers, pads, and doors; flooring; hoists; cranes; monorails; and below/hook lifting devices.
Inventory management, information technology, and controlling technologies, which include computers, controllers, and software as well as wireless control systems and voice recognition systems.
Automatic identification equipment and systems, such as bar-code printers and scanners, vision systems, voice recognition systems, and radio-frequency identification (RFID) systems.
Transportation and logistics, such as road, rail, sea, and air freight transportation services; autonomous vehicles and robotics; and third-party logistics and reverse logistics.
Material handling and logistics equipment and systems, which include a broad array of products, ranging from the highly complex (like automated guided vehicles and automated storage and retrieval systems) to the elegantly simple (like casters, racks, and shelves).
Emerging technologies, a category that includes everything from sensors and software to driverless vehicles and robotics to augmented reality and wearable technologies.
Supply chain management, which serves as a catch-all category for such products and services as alternative fuel systems, parcel management and distribution, reverse logistics, and inventory security services.
A GLIMPSE OF THE FUTURE
In addition to the exhibition, an extensive educational conference will run concurrently with the show. The conference features four keynote addresses, a "Women in Supply Chain Industry Forum," and more than 150 supplier-led seminars on a broad array of manufacturing, distribution, and supply chain topics.
The Modex keynote presentations will offer a glimpse of the future and insights into how businesses can prepare themselves for what lies ahead. On Monday, March 9, Nikki Haley, who has served as governor of South Carolina and U.S. permanent representative to the United Nations, will deliver the opening keynote address. In an interview with **{DC Velocity} Group Editorial Director Mitch Mac Donald, Haley will share her personal story of leadership and talk about the supply chain's critical role in both U.S. economic development and global commerce.
On Tuesday, March 10, Tan Le, founder and CEO of bio-informatics and tech company Emotiv, will deliver a talk on how technological advances on the near horizon will offer us ways of integrating humans and machines. Arguing that automation and AI (artificial intelligence) are not competitors to humans, but rather part of an extended, augmented human organism, Le will explain how that could affect supply chains in her presentation, "The Neurogeneration—The Future Is Closer Than You Think."
On Wednesday, March 11, George W. Prest, MHI's chief executive officer, and Thomas Boykin, supply chain specialist leader at Deloitte Consulting LLP, will preview the findings of MHI's "2020 Annual Industry Report," which focuses on the supply chain trends and technologies that are transforming supply chains. After the presentation, they will moderate a panel of manufacturing and supply chain leaders on the real-world significance of the report's findings.
Later that day, Peyton and Archie Manning of NFL fame will join **{DC Velocity'}s Mac Donald for a "fireside chat." In the session, the Mannings will share their stories about the power of teamwork, collaboration, preparation, and giving back both on the field and in business. Their keynote promises to be an inspirational and dynamic discussion about football and what it can teach you about life.
EXPERT-LED SEMINARS
Following the keynotes each day, Modex visitors can choose from a wide array of supplier-led educational seminars. These 45-minute sessions will be presented in theaters located right on the show floor. This format allows attendees to learn about various manufacturing, distribution, and supply chain solutions in the educational sessions and then actually see the equipment, systems, and services that can implement those solutions. This year's seminars are divided into seven tracks: automation and robotics; data capture, analytics, and information management; manufacturing, planning, and sourcing; sustainability and risk management; transportation, distribution, and warehousing; workforce and labor; and the Internet of Things.
New to the schedule this year are special sessions held in a Sustainability Theater hosted by the Reusable Packaging Association (RPA). Topics covered in these sessions include sustainable materials management, zero-waste supply chains, energy and resource conservation, reusable packaging systems, asset-tracking technologies, and public policy developments. The complete seminar schedule is available at the show's website, www.modexshow.com/education.
Pre-registration for Modex 2020 is free online by visiting www.Modexshow.com. There is no charge to attend the exhibits, Modex keynotes, or show-floor educational sessions. The website also offers exhibitor search tools, floor plans, a complete list of educational sessions, and information about travel and accommodations.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."