Automated system "mooves" dairy beverages around the clock
Kroger's Mountain View Foods facility is delivering milk, cream, and juice to stores faster than ever thanks to robotic warehouse technology and 24/7 operation.
Victoria Kickham started her career as a newspaper reporter in the Boston area before moving into B2B journalism. She has covered manufacturing, distribution and supply chain issues for a variety of publications in the industrial and electronics sectors, and now writes about everything from forklift batteries to omnichannel business trends for DC Velocity.
The Kroger Co. is no stranger to innovation. The Cincinnati-based grocery giant has made headlines over the past year for its investments in automated warehouse technology that streamlines and improves the fulfillment of online grocery orders. But Kroger is investing in its more traditional operations as well, implementing an automated warehouse system at its Mountain View Foods milk-processing plant in Denver that is helping the company deliver dairy products faster than ever before to stores throughout the region.
Kroger was careful to choose the right system to meet its needs, company leaders say. After researching best practices in manufacturing and warehouse automation in other countries, the retailer settled on an end-to-end system from material handling solutions provider Cimcorp that incorporates robotic technology to minimize labor, reduce time-to-market, and conserve energy. Up and running for about five years, the technology has delivered on all fronts. The 215,000-square-foot Mountain View Foods plant is able to function as an almost unstaffed, or "lights out," operation that is increasing the shelf life of the packaged milk, cream, and juice it provides to 160 Kroger stores—all while keeping safety and sustainability as top priorities.
EFFICIENT BY DESIGN
At the core of the Denver facility's operation is Cimcorp's MultiPick warehouse solution, a fully automated robotic production, storage, handling, and order-processing system that can hold up to 36,000 crates and pick 32,000 crates per day. The solution includes a warehouse management system (WMS), robotic gantries, software modules, and plastic belt conveyors that together coordinate the stacking, storing, picking, and movement of products throughout the site. Cases and stacks are picked according to Kroger's specified sequence on one end of the facility and palletized for loading onto delivery trucks at the other, leaving space for storage buffering in between. The solution also includes an inter-platform communication system, which integrates Cimcorp's WMS with all of Kroger's warehouse software systems to make sure everything works in concert.
Cimcorp and Kroger also point to the innovative look of the system. Instead of using a traditional in-floor-mounted "drag-chain"-style conveyor, MultiPick moves single and stacked plastic dairy cases on a series of knee-high plastic belt conveyors. Case stackers, manual in-feed stations, and inbound and outbound conveyor systems complete the solution, which is directed and monitored via Cimcorp's WMS. The WMS also controls order processing, gantry movements, stack transport, and storage facility data, while a programmable logic controller (PLC) manages the conveyors, stacking equipment, palletizer, and strapping system. In addition, Cimcorp's software uses a picking algorithm that selects cases for shipping on a first-in/first-out (FIFO) basis, by date code, to maximize product shelf life.
All in all, the solution "precisely controls the entire material flow of the facility," according to Cimcorp.
SAFE AND SUSTAINABLE
Cimcorp leaders say safety was a driving force behind Kroger's automation project in Denver. Minimizing human involvement reduces the chance of accidents and injuries, and the Mountain View Foods facility has had no recorded accidents since it opened in 2014, they note. The system's design helps keep things safe. In a traditional dairy, workers would have to use long-handled hooks to pull 250-pound stacks of dairy cases onto a chain conveyor—a process that presents a high risk of worker injury. According to Cimcorp, MultiPick's end-to-end automated system, with its nontraditional conveyor belt design, eliminates those challenges. It also allows the facility to run 24/7, increasing productivity. Today, orders are picked with 100% accuracy at faster speeds, which results in shorter leadtimes, fresher products, and maximized product shelf life, leaders at both companies report.
"Because of the level of automation, it takes far fewer people to run the Mountain View Foods facility than [it does to run] a traditional dairy," a Cimcorp spokesperson says. "Visitors often ask, 'Where are all the people?' The plant currently employs a staff of 115, with only about 30 people required per shift to cover all 215,000 square feet of the plant."
Sustainability is a key benefit as well, in line with Kroger's efforts to become a zero-waste company, an initiative it launched in 2017. The automated system at Mountain View Foods is helping to meet that goal in a number of ways. According to Cimcorp, robotic picking and palletizing can be performed as a nearly "lights out" operation because human involvement is only required to monitor system performance. As a result, Kroger has been able to reduce energy usage per unit by 3% each year.
The system is also helping to conserve water by limiting employee movement throughout the plant. Employees must follow a specific hygiene protocol to avoid product contamination when entering different parts of the plant. Less employee movement means less water used in that process. Together, Kroger's production plants, including Mountain View Foods, have reduced the company's yearly water use by 61 million gallons—the equivalent of the amount of water used annually by roughly 1,500 U.S. homes, the companies say.
Cimcorp leaders say the Denver plant's success has led Kroger to consider implementing similar technology elsewhere, although the companies have not announced any new or ongoing projects.
"Impressed with the results ... Kroger has had discussions with us at Cimcorp to retrofit automation into the distribution of other production facilities," the Cimcorp spokesperson says.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."