For a while, FujiFilm Medical's problems finding a failsafe way to get critical X-ray equipment parts out to hospitals seemed incurable. Then it met an experienced 3PL.
It took some time, but in the end, FujiFilm Medical Systems USA Inc. got expedited distribution right. And contrary to what you might expect, it wasn't a matter of finding the fastest carrier on the planet to move its critical shipments. It was a matter of finding the right company to manage its parts logistics.
Just what's involved in managing parts logistics? In FujiFilm's case, it meant storing and tracking more than 10,000 small parts—everything from nuts and bolts, to assemblies weighing several pounds—for FujiFilm's hospital X-ray equipment and shipping them out—stat!—to service engineers in the field. Service had to be both quick and 100-percent reliable: Customers who dial into FujiFilm's call center tend to be hospitals in a crisis—with a crucial piece of X-ray equipment down. And a field engineer without a part isn't any good to them.
As it turned out, managing parts wasn't a job for just any 3PL. FujiFilm, which readily admits it knows a lot more about diagnostic equipment than about the logistics of parts delivery, had been working with a third-party logistics service provider (3PL) for years. But the provider it chose wasn't meeting expectations. "It was hard for us to put our hands around what we had [in the warehouse]," says Rachel Arterberry, FujiFilm's sourcing and materials manager, who's responsible for service. "They were holding inventory but I wouldn't say they were managing it. We were expecting them to provide more."
Dissatisfaction with the former provider, which Arterberry prefers not to name, eventually led the company to start the search for a new partner. And this time around it had a better idea of exactly what it wanted. For example, FujiFilm had to have a customer call center operating 24 hours a day, seven days a week, and it had to be able to send out shipments as soon as they were needed. "We're in the medical industry and we can't afford to shut down," says Arterberry, who's based in Stamford, Conn.
"We were looking to them to be more of a partner than a supplier, "Arterberry explains. "We were looking for someone who could provide stability and consistency—a partner, not just a warehouse. [We sought] a partnership that would bring that relationship to a different level because you're both heading for the same goal, that is, [meeting] the ultimate customer's needs."
But that partnership couldn't break the budget. "We needed someone who would manage the inventory for a reasonable expense," Arterberry adds. That meant the 3PL would have to be happy with doing the work with no efficiency-sharing fees during the term of the three-year contract.
And the job wouldn't be simple: FujiFilm Medical needed a logistics partner that could handle parts singly, rather than in cases or pallets. "The parts are typically a very small bin bulk item. It could be little washers or assemblies weighing several pounds. Not all companies have that experience. We needed shipping and inventory accuracy," says Arterberry. FujiFilm's partner would also need a system for parts substitution—a method of identifying which out of the thousands of different parts could be substituted if something was out of stock.
All the right moves
In the end, FujiFilm called in Kuehne + Nagel Contract Logistics US (formerly known as USCO), based in Naugatuck, Conn., for help. Among other things, K+N did something astonishingly simple but astonishingly effective: It moved FujiFilm's parts warehouse from Louisville, Ky., to a location right next to FedEx's package delivery network hub in Memphis, Tenn. Once the new warehouse was up and running, the company soon found that parts ordered through FujiFilm Medical's call center in Naugatuck could be shipped out for next-day delivery as long as they were ready in the warehouse by 11: 30 p.m. Most of FujiFilm Medical's orders must go out either overnight or on the next flight out.
Of course, it wasn't so simple to execute the plan. The relocation meant 11,000 SKUs—hundreds of thousands of parts—had to be moved from Louisville to Memphis. It took 20 people working 20 hours a day, seven days to do, and involved 12 trucks pulling 53-foot trailers. All told, it took a full year's worth of planning to work out the contract details and formulate the new system. "In our world, that's kind of typical," admits Todd Anelli, director of supply chain solutions at K+N Contract Logistics US, who handles the account. "I wish it was quicker, but it's what you need to get it right."
All the preparation was worth it, though, as far as Arterberry's concerned. "They used experience from moving other customers to ensure the transition was transparent, which was key to us. We needed the least amount of downtime, primarily because we are a medical company. We couldn't afford to have a single customer without a part," says Arterberry. Luckily, despite headaches such as trucks turning up in the wrong order at Memphis, K+N was able to fulfill that requirement.
And in June 2003, when the dust settled on the move, FujiFilm found itself paying for 8,000 square feet inside a shared warehouse instead of 16,000 square feet—the size of the old one—as K+N had reorganized the inventory.
In particular, Arterberry says she was impressed by K+N's willingness to share its experience with her company. "We had our own ideas of what we were looking for, but they were always suggesting ways we could better manage our parts logistics," she says. "They demonstrated the software tool they use in call centers, they took us around the central warehouse we chose but also around smaller regional stocking locations in case we wanted to go that way. They gave us several EDI transmission options so we could be automated. As for cost effectiveness, they were really great at providing us with that: not necessarily guiding us toward one particular solution, but giving us several options to choose from."
Delayed gratification
K+N's ability to adapt to ongoing needs has meant that a Phase Two in the operations, designed to automate the process of parts substitution (as well as offering online parts ordering for field service engineers), has been postponed. Under the original arrangement, K+N was to create a customized program for automating parts substitution— pricey for FujiFilm, but desirable. However, on reflection, K+N realized many of its other customers would benefit from such a system and has decided to develop a more generally useful system that it can offer to several customers, including FujiFilm.
The down side is that FujiFilm will have to wait until the first quarter of 2005 for the system, instead of the first quarter of 2004 as initially planned. The up side is that it will cost a great deal less. "It will save money," says Arterberry, "and we've been operating just fine with what we have."
In the end, did Arterberry end up with the partnership she was looking for? Absolutely, she says. "We're a true extension of their day-to-day business," adds K+N's Anelli. "And now, there are no service failures."
Congestion on U.S. highways is costing the trucking industry big, according to research from the American Transportation Research Institute (ATRI), released today.
The group found that traffic congestion on U.S. highways added $108.8 billion in costs to the trucking industry in 2022, a record high. The information comes from ATRI’s Cost of Congestion study, which is part of the organization’s ongoing highway performance measurement research.
Total hours of congestion fell slightly compared to 2021 due to softening freight market conditions, but the cost of operating a truck increased at a much higher rate, according to the research. As a result, the overall cost of congestion increased by 15% year-over-year—a level equivalent to more than 430,000 commercial truck drivers sitting idle for one work year and an average cost of $7,588 for every registered combination truck.
The analysis also identified metropolitan delays and related impacts, showing that the top 10 most-congested states each experienced added costs of more than $8 billion. That list was led by Texas, at $9.17 billion in added costs; California, at $8.77 billion; and Florida, $8.44 billion. Rounding out the top 10 list were New York, Georgia, New Jersey, Illinois, Pennsylvania, Louisiana, and Tennessee. Combined, the top 10 states account for more than half of the trucking industry’s congestion costs nationwide—52%, according to the research.
The metro areas with the highest congestion costs include New York City, $6.68 billion; Miami, $3.2 billion; and Chicago, $3.14 billion.
ATRI’s analysis also found that the trucking industry wasted more than 6.4 billion gallons of diesel fuel in 2022 due to congestion, resulting in additional fuel costs of $32.1 billion.
ATRI used a combination of data sources, including its truck GPS database and Operational Costs study benchmarks, to calculate the impacts of trucking delays on major U.S. roadways.
There’s a photo from 1971 that John Kent, professor of supply chain management at the University of Arkansas, likes to show. It’s of a shaggy-haired 18-year-old named Glenn Cowan grinning at three-time world table tennis champion Zhuang Zedong, while holding a silk tapestry Zhuang had just given him. Cowan was a member of the U.S. table tennis team who participated in the 1971 World Table Tennis Championships in Nagoya, Japan. Story has it that one morning, he overslept and missed his bus to the tournament and had to hitch a ride with the Chinese national team and met and connected with Zhuang.
Cowan and Zhuang’s interaction led to an invitation for the U.S. team to visit China. At the time, the two countries were just beginning to emerge from a 20-year period of decidedly frosty relations, strict travel bans, and trade restrictions. The highly publicized trip signaled a willingness on both sides to renew relations and launched the term “pingpong diplomacy.”
Kent, who is a senior fellow at the George H. W. Bush Foundation for U.S.-China Relations, believes the photograph is a good reminder that some 50-odd years ago, the economies of the United States and China were not as tightly interwoven as they are today. At the time, the Nixon administration was looking to form closer political and economic ties between the two countries in hopes of reducing chances of future conflict (and to weaken alliances among Communist countries).
The signals coming out of Washington and Beijing are now, of course, much different than they were in the early 1970s. Instead of advocating for better relations, political rhetoric focuses on the need for the U.S. to “decouple” from China. Both Republicans and Democrats have warned that the U.S. economy is too dependent on goods manufactured in China. They see this dependency as a threat to economic strength, American jobs, supply chain resiliency, and national security.
Supply chain professionals, however, know that extricating ourselves from our reliance on Chinese manufacturing is easier said than done. Many pundits push for a “China + 1” strategy, where companies diversify their manufacturing and sourcing options beyond China. But in reality, that “plus one” is often a Chinese company operating in a different country or a non-Chinese manufacturer that is still heavily dependent on material or subcomponents made in China.
This is the problem when supply chain decisions are made on a global scale without input from supply chain professionals. In an article in the Arkansas Democrat-Gazette, Kent argues that, “The discussions on supply chains mainly take place between government officials who typically bring many other competing issues and agendas to the table. Corporate entities—the individuals and companies directly impacted by supply chains—tend to be under-represented in the conversation.”
Kent is a proponent of what he calls “supply chain diplomacy,” where experts from academia and industry from the U.S. and China work collaboratively to create better, more efficient global supply chains. Take, for example, the “Peace Beans” project that Kent is involved with. This project, jointly formed by Zhejiang University and the Bush China Foundation, proposes balancing supply chains by exporting soybeans from Arkansas to tofu producers in China’s Yunnan province, and, in return, importing coffee beans grown in Yunnan to coffee roasters in Arkansas. Kent believes the operation could even use the same transportation equipment.
The benefits of working collaboratively—instead of continuing to build friction in the supply chain through tariffs and adversarial relationships—are numerous, according to Kent and his colleagues. They believe it would be much better if the two major world economies worked together on issues like global inflation, climate change, and artificial intelligence.
And such relations could play a significant role in strengthening world peace, particularly in light of ongoing tensions over Taiwan. Because, as Kent writes, “The 19th-century idea that ‘When goods don’t cross borders, soldiers will’ is as true today as ever. Perhaps more so.”
Hyster-Yale Materials Handling today announced its plans to fulfill the domestic manufacturing requirements of the Build America, Buy America (BABA) Act for certain portions of its lineup of forklift trucks and container handling equipment.
That means the Greenville, North Carolina-based company now plans to expand its existing American manufacturing with a targeted set of high-capacity models, including electric options, that align with the needs of infrastructure projects subject to BABA requirements. The company’s plans include determining the optimal production location in the United States, strategically expanding sourcing agreements to meet local material requirements, and further developing electric power options for high-capacity equipment.
As a part of the 2021 Infrastructure Investment and Jobs Act, the BABA Act aims to increase the use of American-made materials in federally funded infrastructure projects across the U.S., Hyster-Yale says. It was enacted as part of a broader effort to boost domestic manufacturing and economic growth, and mandates that federal dollars allocated to infrastructure – such as roads, bridges, ports and public transit systems – must prioritize materials produced in the USA, including critical items like steel, iron and various construction materials.
Hyster-Yale’s footprint in the U.S. is spread across 10 locations, including three manufacturing facilities.
“Our leadership is fully invested in meeting the needs of businesses that require BABA-compliant material handling solutions,” Tony Salgado, Hyster-Yale’s chief operating officer, said in a release. “We are working to partner with our key domestic suppliers, as well as identifying how best to leverage our own American manufacturing footprint to deliver a competitive solution for our customers and stakeholders. But beyond mere compliance, and in line with the many areas of our business where we are evolving to better support our customers, our commitment remains steadfast. We are dedicated to delivering industry-leading standards in design, durability and performance — qualities that have become synonymous with our brands worldwide and that our customers have come to rely on and expect.”
In a separate move, the U.S. Environmental Protection Agency (EPA) also gave its approval for the state to advance its Heavy-Duty Omnibus Rule, which is crafted to significantly reduce smog-forming nitrogen oxide (NOx) emissions from new heavy-duty, diesel-powered trucks.
Both rules are intended to deliver health benefits to California citizens affected by vehicle pollution, according to the environmental group Earthjustice. If the state gets federal approval for the final steps to become law, the rules mean that cars on the road in California will largely be zero-emissions a generation from now in the 2050s, accounting for the average vehicle lifespan of vehicles with internal combustion engine (ICE) power sold before that 2035 date.
“This might read like checking a bureaucratic box, but EPA’s approval is a critical step forward in protecting our lungs from pollution and our wallets from the expenses of combustion fuels,” Paul Cort, director of Earthjustice’s Right To Zero campaign, said in a release. “The gradual shift in car sales to zero-emissions models will cut smog and household costs while growing California’s clean energy workforce. Cutting truck pollution will help clear our skies of smog. EPA should now approve the remaining authorization requests from California to allow the state to clean its air and protect its residents.”
However, the truck drivers' industry group Owner-Operator Independent Drivers Association (OOIDA) pushed back against the federal decision allowing the Omnibus Low-NOx rule to advance. "The Omnibus Low-NOx waiver for California calls into question the policymaking process under the Biden administration's EPA. Purposefully injecting uncertainty into a $588 billion American industry is bad for our economy and makes no meaningful progress towards purported environmental goals," (OOIDA) President Todd Spencer said in a release. "EPA's credibility outside of radical environmental circles would have been better served by working with regulated industries rather than ramming through last-minute special interest favors. We look forward to working with the Trump administration's EPA in good faith towards achievable environmental outcomes.”
Editor's note:This article was revised on December 18 to add reaction from OOIDA.
A Canadian startup that provides AI-powered logistics solutions has gained $5.5 million in seed funding to support its concept of creating a digital platform for global trade, according to Toronto-based Starboard.
The round was led by Eclipse, with participation from previous backers Garuda Ventures and Everywhere Ventures. The firm says it will use its new backing to expand its engineering team in Toronto and accelerate its AI-driven product development to simplify supply chain complexities.
According to Starboard, the logistics industry is under immense pressure to adapt to the growing complexity of global trade, which has hit recent hurdles such as the strike at U.S. east and gulf coast ports. That situation calls for innovative solutions to streamline operations and reduce costs for operators.
As a potential solution, Starboard offers its flagship product, which it defines as an AI-based transportation management system (TMS) and rate management system that helps mid-sized freight forwarders operate more efficiently and win more business. More broadly, Starboard says it is building the virtual infrastructure for global trade, allowing freight companies to leverage AI and machine learning to optimize operations such as processing shipments in real time, reconciling invoices, and following up on payments.
"This investment is a pivotal step in our mission to unlock the power of AI for our customers," said Sumeet Trehan, Co-Founder and CEO of Starboard. "Global trade has long been plagued by inefficiencies that drive up costs and reduce competitiveness. Our platform is designed to empower SMB freight forwarders—the backbone of more than $20 trillion in global trade and $1 trillion in logistics spend—with the tools they need to thrive in this complex ecosystem."