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Open Sky Group Creates New Managed Support Services Team for JDA WMS, WLM

DC Velocity Staff
By DC Velocity StaffApr 09, 2019
DC Velocity Staff
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Open Sky Group Creates New Managed Services Team Providing Full-Service Support for JDA Warehouse Management, JDA Warehouse Labor Management Clients

Offering extends client IT Staff, monitors critical systems and focuses on root cause resolution

Open Sky Group announces a new Managed Support Services team dedicated to serving its JDA Warehouse Management and JDA Warehouse Labor Management clients. The offering is supplemental to the software vendor's support and focuses on fixing the root cause of issues, not just addressing immediate challenges at hand. Open Sky Group, global specialists in the JDA platform, now has a full Managed Support Services offering that includes 24/7 support for severity one systems down issues, general function configuration guidance, health checks, monitoring, and ticket and performance review. Members of the Managed Support Services team can function as an extension of a client's IT staff, which works well for companies with smaller or constrained IT departments who do not have WMS or Labor software experience in-house.

"Open Sky Group's Managed Support Services team is extremely responsive," said Ross Irving, Director of Distribution, Norwex. "They're a member of our team, they understand our system inside and out and resolve challenges as thoroughly and as quickly as possible. The ticket and performance reviews are very valuable in helping us stay on top of what's happening. We know our concerns are heard and taken into consideration in resolutions."

"Our team is able to respond very quickly to client needs," said Chad Schneider, Sr. Manager and leader of Managed Support Services for Open Sky Group. "If a system down issue does occur, our priority is to get the client up and running as quickly as possible and then spend additional time working to resolve any underlying challenges so the problem doesn't recur."

ABOUT OPEN SKY GROUP
Open Sky Group, global specialists in JDA WMS, Labor and TMS software upgrades and implementations, helps clients lower costs and risks and reduces time to implement with its proprietary methodology and no-modifications approach. A gold implementation partner and reseller of JDA Warehouse, Workforce, Warehouse Labor and Transportation Management software, Open Sky Group strives every day to be the best consulting partner on the planet for supply chain solutions.

Company: Open Sky Group

Company URL: https://www.openskygroup.com/services/support/

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