Skip to content
Search AI Powered

Latest Stories

Press releases are provided by companies as is and have not been edited or checked for accuracy. Any queries should be directed to the company issuing the release.

Open Sky Group Creates New Managed Support Services Team for JDA WMS, WLM

Open Sky Group Creates New Managed Services Team Providing Full-Service Support for JDA Warehouse Management, JDA Warehouse Labor Management Clients

Offering extends client IT Staff, monitors critical systems and focuses on root cause resolution


Open Sky Group announces a new Managed Support Services team dedicated to serving its JDA Warehouse Management and JDA Warehouse Labor Management clients. The offering is supplemental to the software vendor's support and focuses on fixing the root cause of issues, not just addressing immediate challenges at hand. Open Sky Group, global specialists in the JDA platform, now has a full Managed Support Services offering that includes 24/7 support for severity one systems down issues, general function configuration guidance, health checks, monitoring, and ticket and performance review. Members of the Managed Support Services team can function as an extension of a client's IT staff, which works well for companies with smaller or constrained IT departments who do not have WMS or Labor software experience in-house.

"Open Sky Group's Managed Support Services team is extremely responsive," said Ross Irving, Director of Distribution, Norwex. "They're a member of our team, they understand our system inside and out and resolve challenges as thoroughly and as quickly as possible. The ticket and performance reviews are very valuable in helping us stay on top of what's happening. We know our concerns are heard and taken into consideration in resolutions."

"Our team is able to respond very quickly to client needs," said Chad Schneider, Sr. Manager and leader of Managed Support Services for Open Sky Group. "If a system down issue does occur, our priority is to get the client up and running as quickly as possible and then spend additional time working to resolve any underlying challenges so the problem doesn't recur."

ABOUT OPEN SKY GROUP
Open Sky Group, global specialists in JDA WMS, Labor and TMS software upgrades and implementations, helps clients lower costs and risks and reduces time to implement with its proprietary methodology and no-modifications approach. A gold implementation partner and reseller of JDA Warehouse, Workforce, Warehouse Labor and Transportation Management software, Open Sky Group strives every day to be the best consulting partner on the planet for supply chain solutions.

Company: Open Sky Group

Company URL: https://www.openskygroup.com/services/support/

The Latest

More Stories

Creform stationary lineside flow rack provides for an organized flow of materials

Creform stationary lineside flow rack.

Photo courtesy of Creform

Creform stationary lineside flow rack provides for an organized flow of materials

Greer, SC—Creform Corporation, a manufacturer of unique products for material handling structures has designed and built a stationary flow rack to be used lineside for an assembly line. The flow rack can be virtually used in any industry and for most application and is particular useful holding an optimal amount of inventory at the point of assembly which maximizes floor space. It also can prevent excessive inventory which is one of the seven waste considerations in lean manufacturing. This flow rack contains an “L shaped” slide pipe and skate wheel conveyor.

Creform sales engineers worked closely with the customer to design this customized solution to meet their specific needs. The result is an optimized flow rack where parts and materials are strategically organized at the point of use. This setup enables workers to quickly locate the components they need, reducing downtime and saving time. Creform offers multiple flow lane options and can create virtually any hybrid solution.

Keep ReadingShow less

Featured

autonomous tugger vehicle
Lift Trucks, Personnel & Burden Carriers

Cyngn delivers autonomous tuggers to wheel maker COATS

Toyota Material Handling's Core Electric Forklift

Toyota Material Handling's Core Electric Forklift

Photo courtesy of Toyota Material Handling

Toyota Material Handling expands portfolio with high-performance, eco-friendly forklifts

COLUMBUS, Ind.,Jan. 16, 2025 – Toyota Material Handling, the North American leader in material handling products and solutions, is expanding its innovative product portfolio with two new offerings: the Integrated Mid & Large Electric Pneumatic Forklifts and a refreshed Core Electric Forklift series. These models deliver superior operational efficiency while enhancing environmental sustainability, reinforcing Toyota’s commitment to its Vision 2030 and its goal to become a carbon-neutral company.

“Our two newest products reinforce Toyota’s commitment to environmental stewardship without compromising the efficiency and power of our reliable products,” said Bill Finerty, President and CEO of Toyota Material Handling. “These two new models are impactful in many different applications, meeting the needs of all our customers and harnessing the innovation and power of our electric products.”

Keep ReadingShow less

​OPEX® Sure Sort® X with Xtract™ Warehouse Automation System Is Named a Finalist in the New Equipment Digest NED Innovation Awards

MOORESTOWN, NJ (December 18, 2024) OPEX® Corporation, a global leader in Next Generation Automation providing solutions for document, mail, and warehouse automation, has been selected as a finalist in the 2024 NED (New Equipment Digest) Innovation Awards, which celebrates innovations in industrial technology, tools, and equipment that empower businesses to work faster, better, and more cost-effectively.

OPEX Sure Sort® X with Xtract™, a high-speed automated sortation and order retrieval system, was recognized in the NED Innovation Awards Automation category.

Keep ReadingShow less
AML launches StrikerX mobile computer

AML launches StrikerX mobile computer

Richland Hills, Texas, September 12, 2024. AML, a U.S-based manufacturer of barcode data collection products, announces the launch of its latest Android® product, the StrikerX mobile computer.

StrikerX is the evolution of its predecessor, the Striker, but comes equipped with the most powerful processing architecture available for devices in its class, the Qualcomm® QCS6490 processor running Android 13 at 2.7 GHz. Building on the success of the Striker, the new StrikerX maintains the same lightweight and compact form factor but makes a quantum leap in processing power.

Keep ReadingShow less
Hamilton Caster Appoints Andrew D. Stamp as Director of Sales

Hamilton Caster Appoints Andrew D. Stamp as Director of Sales

Hamilton Caster & Mfg. Co., a 117-year-old industry leader in heavy-duty industrial casters, proudly announces the enhancement of its legacy Super Endurance Caster (SEC) series, now rebranded as the Spinfinity® Super Endurance Caster (ZFSEC) series. In addition, Hamilton is introducing the all-new Spinfinity® Super Endurance Dual Caster (ZFSEC2) series, both of which feature a new heavy-duty 'V-Style' seal designed to elevate performance in the most demanding environments.
The Spinfinity® Super Endurance Caster (ZFSEC) series replaces Hamilton’s legacy SEC series, setting a new benchmark for kingpinless caster design in extra heavy-duty applications. Central to this upgrade is the heavy-duty 'V-Style' seal, which offers protection against dirt, debris, and moisture. This advanced sealing technology ensures consistent performance and extends the life of the caster, making it the ideal choice for environments where reliability is critical.
"With the introduction of the V-Style seal, the ZFSEC series is engineered to withstand the harshest conditions while providing zero-fix, 100% maintenance-free operation," said Mark Lippert, president of Hamilton Caster. "This enhancement allows our customers to minimize maintenance costs and downtime, further solidifying Hamilton’s reputation for durability and dependability."
The ZFSEC series retains the robust construction that Hamilton is known for, including a swivel top plate and inner raceway made from forged steel, providing superior strength for shock conditions. Sealed precision ball bearings are also now standard in all wheels, contributing to the maintenance-free performance of the series. Notably, the zerk fittings have been eliminated, as the new design makes them unnecessary.
Complementing the ZFSEC series, Hamilton introduces the all-new Spinfinity® Super Endurance Dual Wheel Caster (ZFSEC2) series. This dual wheel series is engineered for extra heavy-duty applications where stability, durability, and maintenance-free operation are paramount. Like its counterpart, the ZFSEC2 series leverages the new 'V-Style' seal, ensuring that each caster is fully protected against contaminants that could compromise performance.
Combined with sealed precision ball wheel bearings, this caster series ensures zero-fix, 100% maintenance-free performance. The dual-wheel configuration enhances stability and allows for a lower overall height, offering a perfect blend of strength and maneuverability.
Casters in both series are finished in a durable HAA polyester platinum powder coat and are available in a wide variety of wheel types, allowing for customization based on application needs. For complete wheel specs and product details check out the Spinfinity® Super Endurance Caster Landing Page and all-new Spinfinity® Super Endurance Dual Caster Landing Page.

https://www.hamiltoncaster.com/Top-Menu/Resources/New-Products/hamilton-enhances-spinfinity-casters-launches-new-dual-wheel-caster-series