Study: Firms sharpen their focus on global supply chains
Mid-year update calls for heightened focus on global supply chain strategies, trade issues, and data analytics among transportation and manufacturing firms, company says.
More companies will home in on their global supply chains in the second half of 2019 as they apply new technologies and develop a sharper focus on data analytics, according to a recently released study from transportation management software provider Kuebix.
Kuebix' June study, 2019 Transportation & Supply Chain Half-Year Review—Where are We Now? updates supply chain predictions the company made at the end of 2018 for transportation and manufacturing firms. Developing a more holistic approach to global supply chains, a more intense focus on data analytics, and keeping a sharper eye on China's changing economic role are among the top ongoing issues, the study found.
Here are the five trends Kuebix says will shape the supply chain in the second half of 2019:
Expect big changes to global supply chain strategies. Kuebix says big changes are coming to global supply chain strategies, especially the need to develop a more holistic, organization-wide approach. This trend "continues to be true for many companies, especially those in the manufacturing industry. Companies are placing even more emphasis on their global supply chains to meaningfully impact their companies' bottom lines. Ongoing tariff wars and the associated uncertainty/repercussions have meant that top-level executives are balancing their financials more carefully and managing risk from volatile markets. American companies importing raw materials, parts, or finished goods from China will face their newest hurdle on July 6, 2019, when a 25 percent tariff goes into effect on $34 billion of Chinese goods," the researchers said.
Expect a more intense focus on data analytics. Data analytics continues to play an important role in examining, analyzing, and interpreting data related to supplier risk, tariff risk, logistics costs, and manufacturing costs, the study shows. "Being able to accurately analyze data and efficiently leverage the findings is an important investment for any growing business," the study authors said. "More companies are implementing advanced technology in their supply chains such as transportation management systems (TMS), warehouse management systems (WMS), and enterprise resource planning systems (ERP) to help manage an increase in data."
Pay closer attention to China's global reach and economic power. The study authors point to China's One Belt One Road (OBOR) investments in the Middle East and Africa and infrastructure investments in modes including rail lines, roads, ports, bridges and even schools as issues that are helping the country outpace other countries' economic expansion as they build long-term economic ties and trading partners. "In the International Monetary Fund's (IMF) latest forecast it expects that China's economy will grow by 6.3 percent in 2019, up 0.1 percent over its last prediction," the study authors said. "Though this number is impressive, it was announced in May that this is the lowest China's growth has been in 17 years. Contributing to this slow-down are the continuing trade wars and ongoing concerns about intellectual property rights violations. China has remained unsuccessful in the intensifying negotiations to repeal the ban on Huawei, the world's largest telecom supplier and second largest phone manufacturer. With a lifting of these bans in the United States, China would be able to gain market presence in an important industry they have dominated in other countries around the world."
E-commerce will continue to shape supply chain strategies. This trend has been "all over the headlines" in the first half of 2019, and it isn't going away, according to Kuebix. "The most important [development] came in April with Amazon's announcement that they will be transitioning from a 2-day shipping guarantee for their Prime members to a 1-day shipping guarantee," the authors said. "This is a lofty goal, but one most consumers will willingly benefit from, steadily driving shoppers away from Amazon's competition. In a bid to keep pace with Amazon's exceptional service, Wal-Mart has announced that they will begin an unlimited grocery delivery program that will have couriers physically entering customers' homes to deliver their groceries. Both Wal-Mart and Target have made moves to bolster their same-day and 1-day delivery programs."
Expect intensified technological disruption and innovation. The study notes that transportation companies are becoming more accustomed to new technologies as 2019 unfolds, pointing to the federal mandate that all trucks be equipped with electronic logging devices (ELDs). "Some carriers and companies with private fleets are even beginning to leverage technologies like virtual reality to ease the cost and time expenditures associated with training drivers to get their CDLs [commercial driver's license]. Other companies are installing RFID tags and other tracking software on pallets or even individual goods to improve their supply chain visibility," the authors said, adding that many delivery companies have also begun trial runs with autonomous trucks and still others have started investing in electric vehicles and drone technology. "Artificial Intelligence (AI), Machine Learning (ML), the Internet of Things (IoT) and the sharing economy continue to make headlines for the supply chain industry and we don't expect this trend to slow down any time soon."
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.