Contributing Editor Toby Gooley is a writer and editor specializing in supply chain, logistics, and material handling, and a lecturer at MIT's Center for Transportation & Logistics. She previously was Senior Editor at DC VELOCITY and Editor of DCV's sister publication, CSCMP's Supply Chain Quarterly. Prior to joining AGiLE Business Media in 2007, she spent 20 years at Logistics Management magazine as Managing Editor and Senior Editor covering international trade and transportation. Prior to that she was an export traffic manager for 10 years. She holds a B.A. in Asian Studies from Cornell University.
He may be a relative newcomer to the industrial truck industry—in an industry where three decades of experience is common, seven years qualifies as a newbie—but Don C. Buckman is no novice when it comes to safety. A Certified Safety Professional with a master's degree in occupational safety and industrial hygiene and 25 years of experience in that field, he's an inspired pick to chair the Industrial Truck Association's (ITA) 2019 National Forklift Safety Day (NFSD) program.
Buckman is Hyster-Yale Group's Americas Division environmental health and safety manager as well as the company's corporate responsibility leader. In the first role, he collaborates with the company's environmental health and safety (EHS) professionals, employees, and leaders to assure compliance with environmental, health, and safety laws and regulations. A big part of his job, he says, is to help everyone recognize, reduce, and mitigate risk.
As corporate responsibility leader, Buckman collaborates with subject-matter experts on a diverse portfolio that includes such important concerns as ethics, employee and community outreach, and environmental sustainability. He is also part of a team that helps the company meet the twin goals of manufacturing forklifts through sustainable practices and designing environmentally friendly trucks with low to zero emissions.
DC Velocity asked Buckman to put on his industrial-safety hat and talk about the importance of forklift safety—not just on National Forklift Safety Day, but every day. Here's what he had to say.
Q: Is there anything you especially enjoy or find interesting about the industrial truck industry?
A: Prior to joining Hyster-Yale Group, I was in the U.S. Navy and then worked in composites, automotive, and aerospace and defense manufacturing. All through my career in manufacturing, I had seen and worked with all types and sizes of forklifts. Now, working in the industrial truck industry, I feel very much like I did in aerospace and defense, where what we were doing was helping to save lives and reduce injuries. It's great to see how industrial trucks have evolved, with their many ergonomic and comfort enhancements as well as the visual and sensing systems that are now standard on most trucks.
I also have to mention that one of the things I like best about this industry is the people. From the people who design and manufacture the trucks to those who assemble, test, and sell them—everyone is very down to earth. We take pride in knowing that what we do is benefiting the end user. We are not only making forklifts more efficient and easier to use, but we're also improving safety and making them more environmentally friendly. It's an interesting and formative time to be in the industrial truck industry!
Q: How will your professional background help you contribute to ita's efforts to promote forklift safety?
A: First, I'm extremely honored to have been chosen chairman of National Forklift Safety Day. My background and experience in the EHS profession have simply placed me at the right time and place with the right people to help deliver the forklift safety message. For the past five years, the chairs have been leaders in the industrial truck industry, many of them with insights into the global market and sales. They all have delivered the important message of industrial truck safety, and I hope to do the same.
I also believe I bring a unique perspective with my area of expertise being occupational safety. Based on this experience, I hope to highlight the many facets that make up forklift safety. We are not just dealing with the truck itself; it's also about the environment around that truck, including facility layout and operations, operator training, and the safety of both the operator and pedestrians.
Q: What are your personal priorities as NFSD chair?
A: To me, pedestrian safety is just as important as operator safety, and they must go hand in hand with an overall focus on forklift safety. I hope to build on last year's discussion of pedestrian safety by [ITA Chairman] Scott Johnson of Clark Material Handling and keep this aspect a mainstream focus for future National Forklift Safety Day programs.
Another priority is regulation. I believe ITA must continue to work closely with OSHA [the Occupational Safety and Health Administration] to update the regulations dealing with powered industrial trucks to reference the latest national consensus standard for industrial trucks. Currently, federal regulations reference the 1969 version of the standard instead of the 2016 version, which covers many enhancements that are directly or indirectly related to industrial truck safety. So the OSHA regulations don't recognize nearly 50 years of improvements and safety enhancements that are manufactured into today's industrial trucks. As a safety professional, I hope to speak to and influence this important issue.
Q: This year marks the sixth annual national forklift safety day. What's on the agenda?
A: We have a busy schedule of activities that will span two days. On Monday, June 10, there will be an educational session that's open to all ITA members and invited guests. Topics will include OSHA updates as well as an update on current congressional activity that could affect our members. Tuesday morning, June 11—National Forklift Safety Day itself—will feature speakers from industry and government, including elected officials. In the afternoon, members will visit their congressional representatives to convey our message about the critical importance of workplace safety and discuss how elected officials can help to support that. ITA member organizations will also be marking the day with safety-focused activities and events for their customers, employees, and local communities.
Q: What's the main message you would like DC Velocity's readers to take away from National Forklift Safety Day?
A: The main message is certainly reinforcing and sustaining the importance of forklift safety through effective operator and pedestrian training. National Forklift Safety Day's goal is to educate customers, the public, and government officials about the safe use of forklifts and the importance of operator and pedestrian safety. Although ITA, along with its members and OSHA, will highlight the importance of industrial truck safety on National Forklift Safety Day, "forklift safety is for life," and this focus has to be a sustainable practice the other 364 days of the year as well.
Penske said today that its facility in Channahon, Illinois, is now fully operational, and is predominantly powered by an onsite photovoltaic (PV) solar system, expected to generate roughly 80% of the building's energy needs at 200 KW capacity. Next, a Grand Rapids, Michigan, location will be also active in the coming months, and Penske's Linden, New Jersey, location is expected to go online in 2025.
And over the coming year, the Pennsylvania-based company will add seven more sites under its power purchase agreement with Sunrock Distributed Generation, retrofitting them with new PV solar systems which are expected to yield a total of roughly 600 KW of renewable energy. Those additional sites are all in California: Fresno, Hayward, La Mirada, National City, Riverside, San Diego, and San Leandro.
On average, four solar panel-powered Penske Truck Leasing facilities will generate an estimated 1-million-kilowatt hours (kWh) of renewable energy annually and will result in an emissions avoidance of 442 metric tons (MT) CO2e, which is equal to powering nearly 90 homes for one year.
"The initiative to install solar systems at our locations is a part of our company's LEED-certified facilities process," Ivet Taneva, Penske’s vice president of environmental affairs, said in a release. "Investing in solar has considerable economic impacts for our operations as well as the environmental benefits of further reducing emissions related to electricity use."
Overall, Penske Truck Leasing operates and maintains more than 437,000 vehicles and serves its customers from nearly 1,000 maintenance facilities and more than 2,500 truck rental locations across North America.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.
The Boston-based enterprise software vendor Board has acquired the California company Prevedere, a provider of predictive planning technology, saying the move will integrate internal performance metrics with external economic intelligence.
According to Board, the combined technologies will integrate millions of external data points—ranging from macroeconomic indicators to AI-driven predictive models—to help companies build predictive models for critical planning needs, cutting costs by reducing inventory excess and optimizing logistics in response to global trade dynamics.
That is particularly valuable in today’s rapidly changing markets, where companies face evolving customer preferences and economic shifts, the company said. “Our customers spend significant time analyzing internal data but often lack visibility into how external factors might impact their planning,” Jeff Casale, CEO of Board, said in a release. “By integrating Prevedere, we eliminate those blind spots, equipping executives with a complete view of their operating environment. This empowers them to respond dynamically to market changes and make informed decisions that drive competitive advantage.”