Contributing Editor Toby Gooley is a writer and editor specializing in supply chain, logistics, and material handling, and a lecturer at MIT's Center for Transportation & Logistics. She previously was Senior Editor at DC VELOCITY and Editor of DCV's sister publication, CSCMP's Supply Chain Quarterly. Prior to joining AGiLE Business Media in 2007, she spent 20 years at Logistics Management magazine as Managing Editor and Senior Editor covering international trade and transportation. Prior to that she was an export traffic manager for 10 years. She holds a B.A. in Asian Studies from Cornell University.
He may be a relative newcomer to the industrial truck industry—in an industry where three decades of experience is common, seven years qualifies as a newbie—but Don C. Buckman is no novice when it comes to safety. A Certified Safety Professional with a master's degree in occupational safety and industrial hygiene and 25 years of experience in that field, he's an inspired pick to chair the Industrial Truck Association's (ITA) 2019 National Forklift Safety Day (NFSD) program.
Buckman is Hyster-Yale Group's Americas Division environmental health and safety manager as well as the company's corporate responsibility leader. In the first role, he collaborates with the company's environmental health and safety (EHS) professionals, employees, and leaders to assure compliance with environmental, health, and safety laws and regulations. A big part of his job, he says, is to help everyone recognize, reduce, and mitigate risk.
As corporate responsibility leader, Buckman collaborates with subject-matter experts on a diverse portfolio that includes such important concerns as ethics, employee and community outreach, and environmental sustainability. He is also part of a team that helps the company meet the twin goals of manufacturing forklifts through sustainable practices and designing environmentally friendly trucks with low to zero emissions.
DC Velocity asked Buckman to put on his industrial-safety hat and talk about the importance of forklift safety—not just on National Forklift Safety Day, but every day. Here's what he had to say.
Q: Is there anything you especially enjoy or find interesting about the industrial truck industry?
A: Prior to joining Hyster-Yale Group, I was in the U.S. Navy and then worked in composites, automotive, and aerospace and defense manufacturing. All through my career in manufacturing, I had seen and worked with all types and sizes of forklifts. Now, working in the industrial truck industry, I feel very much like I did in aerospace and defense, where what we were doing was helping to save lives and reduce injuries. It's great to see how industrial trucks have evolved, with their many ergonomic and comfort enhancements as well as the visual and sensing systems that are now standard on most trucks.
I also have to mention that one of the things I like best about this industry is the people. From the people who design and manufacture the trucks to those who assemble, test, and sell them—everyone is very down to earth. We take pride in knowing that what we do is benefiting the end user. We are not only making forklifts more efficient and easier to use, but we're also improving safety and making them more environmentally friendly. It's an interesting and formative time to be in the industrial truck industry!
Q: How will your professional background help you contribute to ita's efforts to promote forklift safety?
A: First, I'm extremely honored to have been chosen chairman of National Forklift Safety Day. My background and experience in the EHS profession have simply placed me at the right time and place with the right people to help deliver the forklift safety message. For the past five years, the chairs have been leaders in the industrial truck industry, many of them with insights into the global market and sales. They all have delivered the important message of industrial truck safety, and I hope to do the same.
I also believe I bring a unique perspective with my area of expertise being occupational safety. Based on this experience, I hope to highlight the many facets that make up forklift safety. We are not just dealing with the truck itself; it's also about the environment around that truck, including facility layout and operations, operator training, and the safety of both the operator and pedestrians.
Q: What are your personal priorities as NFSD chair?
A: To me, pedestrian safety is just as important as operator safety, and they must go hand in hand with an overall focus on forklift safety. I hope to build on last year's discussion of pedestrian safety by [ITA Chairman] Scott Johnson of Clark Material Handling and keep this aspect a mainstream focus for future National Forklift Safety Day programs.
Another priority is regulation. I believe ITA must continue to work closely with OSHA [the Occupational Safety and Health Administration] to update the regulations dealing with powered industrial trucks to reference the latest national consensus standard for industrial trucks. Currently, federal regulations reference the 1969 version of the standard instead of the 2016 version, which covers many enhancements that are directly or indirectly related to industrial truck safety. So the OSHA regulations don't recognize nearly 50 years of improvements and safety enhancements that are manufactured into today's industrial trucks. As a safety professional, I hope to speak to and influence this important issue.
Q: This year marks the sixth annual national forklift safety day. What's on the agenda?
A: We have a busy schedule of activities that will span two days. On Monday, June 10, there will be an educational session that's open to all ITA members and invited guests. Topics will include OSHA updates as well as an update on current congressional activity that could affect our members. Tuesday morning, June 11—National Forklift Safety Day itself—will feature speakers from industry and government, including elected officials. In the afternoon, members will visit their congressional representatives to convey our message about the critical importance of workplace safety and discuss how elected officials can help to support that. ITA member organizations will also be marking the day with safety-focused activities and events for their customers, employees, and local communities.
Q: What's the main message you would like DC Velocity's readers to take away from National Forklift Safety Day?
A: The main message is certainly reinforcing and sustaining the importance of forklift safety through effective operator and pedestrian training. National Forklift Safety Day's goal is to educate customers, the public, and government officials about the safe use of forklifts and the importance of operator and pedestrian safety. Although ITA, along with its members and OSHA, will highlight the importance of industrial truck safety on National Forklift Safety Day, "forklift safety is for life," and this focus has to be a sustainable practice the other 364 days of the year as well.
Logistics real estate developer Prologis today named a new chief executive, saying the company’s current president, Dan Letter, will succeed CEO and co-founder Hamid Moghadam when he steps down in about a year.
After retiring on January 1, 2026, Moghadam will continue as San Francisco-based Prologis’ executive chairman, providing strategic guidance. According to the company, Moghadam co-founded Prologis’ predecessor, AMB Property Corporation, in 1983. Under his leadership, the company grew from a startup to a global leader, with a successful IPO in 1997 and its merger with ProLogis in 2011.
Letter has been with Prologis since 2004, and before being president served as global head of capital deployment, where he had responsibility for the company’s Investment Committee, deployment pipeline management, and multi-market portfolio acquisitions and dispositions.
Irving F. “Bud” Lyons, lead independent director for Prologis’ Board of Directors, said: “We are deeply grateful for Hamid’s transformative leadership. Hamid’s 40-plus-year tenure—starting as an entrepreneurial co-founder and evolving into the CEO of a major public company—is a rare achievement in today’s corporate world. We are confident that Dan is the right leader to guide Prologis in its next chapter, and this transition underscores the strength and continuity of our leadership team.”
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."