Contributing Editor Toby Gooley is a writer and editor specializing in supply chain, logistics, and material handling, and a lecturer at MIT's Center for Transportation & Logistics. She previously was Senior Editor at DC VELOCITY and Editor of DCV's sister publication, CSCMP's Supply Chain Quarterly. Prior to joining AGiLE Business Media in 2007, she spent 20 years at Logistics Management magazine as Managing Editor and Senior Editor covering international trade and transportation. Prior to that she was an export traffic manager for 10 years. She holds a B.A. in Asian Studies from Cornell University.
Long ago, fresh produce, meats, and seafood were available only during certain seasons and within a comparatively short distance of where they were grown and harvested. Then came advances in packaging, refrigeration, and transportation, which allowed, for example, railroads to carry oysters from the Chesapeake Bay to St. Louis, and trucks to deliver vegetables from California's Central Valley to Minneapolis at certain times of the year. Today, consumers expect to buy their favorite fresh products—fresh blueberries, lobsters, roses, and much more—all year 'round.
For perishables with a short shelf life, shipping by air—by far the fastest mode of transportation—has become the preferred way to go. And it may be tempting to think that an aircraft's flight time is all shippers need to worry about when it comes to ensuring freshness. But maintaining the proper temperature throughout the shipment's journey, from pickup at origin to delivery at the destination, is the real key to ensuring freshness and quality. Here are five steps shippers can take to help their perishable products maintain temperature integrity and reach consumers in peak condition.
1. Know your temperature requirements. Different temperature ranges are acceptable for different product categories, such as meats and seafood, fruits and vegetables, and flowers. Frozen products, for instance, may have to be kept at temps below 0 degrees F, while fresh flowers, seafood, vegetables, and fruits typically travel at temperatures between 36 and 46 degrees, according to Air France KLM Martinair (AFKLM) Cargo. Some less-sensitive produce, such as asparagus, pineapples, and avocadoes, may only require protection from extreme temperature variations, the airlines say.
Some airlines offer services that include temperature settings specified by the shipper, while others only offer space in a limited number of temperature ranges, which may not exactly match the desired temperature for a particular product, says Emma Wen, perishable export operations leader, New York and Miami, for international freight forwarder Apex Logistics International. That is not necessarily a problem, because most perishable products have a temperature tolerance that allows slight variances, she notes. In addition, the right packing techniques can ensure proper temps are maintained even if the ambient temperature is a little higher or lower than the ideal. Which temperature range would be appropriate for a given shipment, however, is always the shipper's decision. As Wen says, "They know their commodities best."
2. Keep logistics partners well informed. Many hands (and handoffs) are involved in any air shipment. This can vary with the commodity, but in addition to the shipper and the airline, they may include a freight forwarder at the origin, a customs broker at the destination, and motor carriers and warehouses on both ends. All play a role in maintaining temperature integrity, so it's critical that they be fully informed of the shipment details. That includes the usual information, such as shipper, consignee, commodity, origin, destination, weights, and dimensions, of course. But each party that touches the shipment must also be aware of what temperature is required, whether any variance is allowed, and whether any special handling is needed before, during, or after the flight. Documentation—including shipment labeling and marking—that makes temperature and special handling requirements both clear and obvious is important too.
Shippers should also be sure to tell their freight forwarders what time constraints apply. "We need to know what the maximum allowable total transit time is so we can help the shipper find a suitable flight," Wen says. "That will help us decide whether a transfer will be OK or if it must be a direct flight."
3. Take care in handling products before and after the flight. It's important that everyone who handles perishables shipments understand not only the handling requirements but also the consequences of failing to adhere to them. Good sources of information include the Hazard Analysis and Critical Control Points (HACCP) international best-practices standard and the rules implementing the U.S. Food Safety Modernization Act (FSMA). Both are designed to reduce food-safety risk and include standards for safe handling, transportation, and distribution of perishable foods. The International Air Transport Association (IATA), which represents most of the world's airlines, publishes perishable cargo regulations that set standards for temperature ranges, packaging, marking, documenting, and handling of temperature-sensitive air cargo.
Wen of Apex Logistics suggests paying special attention to the trucking leg of the journey. A refrigerated truck is a must, of course, but the motor carrier and its equipment should also be reliable and its service consistent, she says. She and her colleagues take nothing for granted; most of the perishables exports her group handles are live seafood and delicate fruits like cherries, so they always send someone to the airline to accept the cargo and tender it to the airline, both for quality assurance and to ensure compliance with Transportation Security Administration (TSA) rules, she says. For any temperature-sensitive shipment, it's important to verify that it arrived in good condition, with no visible damage that could compromise temperature integrity, she adds.
4. Think "total time in transit" when scheduling and packing shipments. Shippers only see a perishable product when it's in their possession, but that's just one segment of an air shipment's journey. Once a product leaves the premises, the maximum-transit-time clock starts ticking. It pays to be aware of how many handoffs there will be, how long a shipment will be in transit or held at various waypoints, and whether it will remain refrigerated the entire time. That knowledge will inform how items are packed; the longer the total transit time, the more cold packs and layers of insulation will be needed, for instance.
For some delicate or highly temperature-sensitive products like live seafood or cut flowers, the countdown begins when they are placed in shipping cartons. To avoid compromising a product's shelf life, experts caution against packing such items too far in advance of the flight's departure time and cutoff for receiving cargo.
5. Pay attention to packaging, containers, and protective coverings. This is a topic that could easily merit an article of its own, and it's impossible to discuss the many different packaging and packing options and best practices here. Careful research is called for, but here are a few basic considerations to keep in mind:
The basic principle is to prevent heat transfer. Materials in common use today for small containers include rigid polyurethane foam, reflective materials like radiant barrier films, and expanded polystyrene (EPS) foam. Gel packs and sealed coolant packs are popular for refrigerated products, while dry ice is often used for frozen items. (Note that dry ice is a regulated hazardous material and must comply with IATA requirements for documentation, classification, and labeling.)
Packaging and perishables experts at freight forwarders, airlines, and parcel carriers stand ready to help shippers understand their options and make appropriate choices, but it's the shipper's responsibility (or that of its designated packing house) to properly package and pack its products to maintain temperature integrity and prevent damage from melting or leakage.
Parcel carriers like FedEx Express, UPS, and DHL offer tips and general instructions for packing perishables as well as guides to different packaging options for temperature-controlled shipments on their websites.
Air carriers also offer an array of temp-controlled shipping containers, including models that can handle palletized shipments, as well as protective thermal blankets, reflective film, and other equipment to help maintain temperature integrity. There are hundreds of possible examples, but just two are Emirates SkyCargo's "White Cover Advanced" protective polyethylene sheet for cooling during transportation and cold storage, and AFKLMP Cargo's "Kold Kart" container, a temperature-controlled transport dolly that delivers palletized air cargo to and from the door of an aircraft under constant refrigeration in hot climates.
BE CAREFUL WITH THE COLD CHAIN
Food and flowers are far from the only products that require controlled temperatures when traveling by air. Pharmaceuticals, chemicals and hazardous materials, biological samples and other life sciences materials, and even semiconductors are all part of the so-called cold chain. These and other temperature-sensitive air shipments are almost always high-value products, so mistakes can cost a shipper dearly.
As we've seen, the best way to ensure temperature integrity from pickup to delivery is to know your product, work closely with perishable freight specialists at carriers and freight forwarders, be cognizant of time constraints and handoffs among cold chain participants, and use proper packaging. If there's ever been a freight segment where the old chestnut about an ounce of prevention's being worth a pound of cure holds true, it's perishable air shipments.
Perishable points to ponder
Shipping perishable temperature-controlled products by air is anything but routine. Many products, such as fruit and flowers, are seasonal, with sharp short-term spikes in shipment volume that tax carriers' capacity. Others, like seafood, are so delicate and temperature-sensitive that mishandling can cause irreparable harm to the product or compromise food safety. To give you a sense of the challenges involved, here are a few interesting facts we ran across while reporting this story:
Although they are both crustaceans, lobsters and crabs require different temperatures when shipped live by air.
Hellmann Perishable Logistics, founded in 1984, says it was the first global logistics company 100-percent dedicated to managing door-to-door cold chain services.
UPS transported an estimated 89 million cut flowers for Valentine's Day in 2019, delivering them via refrigerated service from South American farms to U.S. consumers in less than two days. Lufthansa Cargo transported 900 metric tons of flowers from South America and Africa to its hub in Frankfurt, Germany, for Valentine's Day this year.
American Airlines carried more than 12 million pounds of fresh asparagus in the first half of 2018. Christmas and New Year's saw a spike in shipments of meat, including 14,000 pounds of fresh beef from Argentina to Miami and 235,000 pounds of lamb from New Zealand to London, last year.
SpiceFresh, a new subsidiary of India's SpiceJet airline that works with farmers to ship fresh produce, plans to invest in vegetable and fruit farms in northeast India to ensure reliable cargo volumes.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."