Wondering whether you can let the same lift truck roam both indoors and out? In some cases, the answer is yes—but plenty of restrictions apply. Here's what to keep in mind.
Contributing Editor Toby Gooley is a writer and editor specializing in supply chain, logistics, and material handling, and a lecturer at MIT's Center for Transportation & Logistics. She previously was Senior Editor at DC VELOCITY and Editor of DCV's sister publication, CSCMP's Supply Chain Quarterly. Prior to joining AGiLE Business Media in 2007, she spent 20 years at Logistics Management magazine as Managing Editor and Senior Editor covering international trade and transportation. Prior to that she was an export traffic manager for 10 years. She holds a B.A. in Asian Studies from Cornell University.
Every warehouse and distribution center (DC) seeks to optimize the size of its forklift fleet to ensure it has enough trucks to meet its operational requirements while keeping the cost of ownership to a minimum. One way to work toward that goal is to buy or lease forklifts that can perform different types of work rather than maintain separate vehicles for different applications. An increasingly common example is what you might call "free-range" forklifts: equipment that can be used both inside and outside a building.
In addition to cost, there are other reasons to choose lift trucks that can operate indoors and out. They boost productivity for certain types of businesses—like those that must load or unload trailers from the ground rather than from a dock, for retailers like convenience stores that bring pallet jacks in and out of stores, for manufacturers that store large items outdoors and bring them inside to feed into production lines, and for freight handling facilities where lift trucks are regularly exposed to the elements. Harmonizing engine and model types helps make service and maintenance easier and more efficient. And sometimes, a smaller operation simply doesn't have space to park a lot of forklifts.
In the right circumstances, a double-duty approach can be an effective strategy. But not every lift truck is appropriate for both indoor and outdoor use. If you're thinking about using an existing sit-down counterbalanced lift truck in both environments or are looking for a new one that could go either way, here are some considerations to keep in mind.
Tires. Tires play an outsized role in determining where a lift truck can safely travel. That's because outdoor surfaces that are full of rocks, bumps, ruts, or debris can damage tires and make a truck and its load unstable. Even a paved parking lot that's pocked with potholes could cause trouble, observes Mark Faiman, internal combustion product manager for Toyota Material Handling U.S.A., the U.S. distributor for Toyota forklifts.
The two most common types of forklift tires are pneumatic and cushion. Pneumatics, with deep treads for gripping uneven terrain, are typically used outdoors. They're large enough to raise the forklift chassis so it clears rough ground, but their size also results in a fairly wide turning radius. They are available either in solid rubber or filled with compressed air, like automobile tires. Both are rugged and reliable, but solid pneumatics won't go flat, so they're especially useful where there are sharp objects and other debris on the ground. It's also possible to insert foam into air-filled pneumatics to reduce the impact of punctures or other damage to the tire.
Cushion tires are made of smooth, solid rubber that is fitted around a metal band. Their small profile facilitates a tight turning radius. But they do not have the same degree of traction as pneumatics, so they're mostly used on smooth indoor surfaces and on loading docks. They can also handle a well-maintained flat outdoor surface. Still, caution is in order: Cushion-tire trucks may sink into asphalt that's been softened by high heat and sun exposure, warns Bob McGowan, director of industry sales for forklift manufacturer Hyster Co.
Power and fuel. Historically, cushion-tire electric forklifts, which don't emit harmful fumes and pollutants, have been used indoors; cushion-tire internal combustion (IC) trucks powered by propane, a type of liquefied petroleum (LP) gas, were considered indoor/outdoor models; and IC pneumatic-tire trucks powered by diesel or propane were used outdoors, say the experts at Mitsubishi Caterpillar Forklift America (MCFA), which manufactures and distributes Mitsubishi, Cat, and Jungheinrich forklifts. But those traditional distinctions are no longer set in stone, and buyers have more options than ever before, they say.
A major reason for that shift is that today's IC forklift engines "are really clean," says Scott Johnson, vice president of sales and marketing at lift truck manufacturer Clark Material Handling Co. "You still have to ensure proper ventilation and air flow," he says, but lower emissions allow some trucks that had been relegated to outdoor use to now operate indoors too. He credits improved engineering and better-quality fuel for the lower emissions. In particular, he cites efforts by the Propane Education and Research Council (PERC) to ensure that propane distributors filter the fuel properly and that tanks are clean and free of contaminants. "The quality of the fuel today is by far the best we've ever seen," Johnson says.
. Because they are much cleaner-burning than in the past, even these outdoor heavy lifters may be used in some well-ventilated indoor environments now, says Craig Seager, director, industry sales, for lift truck manufacturer Yale Materials Handling Corp.
Another significant change is that heavy-duty battery-powered electrics have caught up to IC trucks in terms of productivity, power, and lifting capacity. Many are equipped with outdoor-friendly pneumatic tires too. This transformation is driven by the growing number of customers looking for cleaner, higher-capacity trucks that can handle heavy lifting and perform just like an IC truck, Seager says. The manufacturers are paying attention: All of the companies we spoke to for this article offer sit-down electric forklifts with big batteries, powerful motors, and pneumatic tires, including some models that can carry loads of up to 11,000 or 12,000 pounds.
Protection against debris and weather. All lift trucks that regularly spend time outdoors—from sit-down models to pallet jacks—are at risk of damage from wet weather, dirt, dust, and other contaminants. Adequate ingress protection (IP) against fluid and contaminants entering the lift truck's components is therefore a must, says Rob Smith, senior manager, U.S. sales, for forklift maker UniCarriers Americas. Ingress-protection (IP) ratings will indicate how well electrical components and mechanical casings are protected against the entry of moisture and solids. (Search "IP ratings" online for more information.)
Dealers can recommend protective devices for lift trucks that operate outdoors or in messy conditions, Smith notes. These include such things as an underbelly screen to keep the cooling system from sucking in debris, protective covers for hydraulic lifting or tilt cylinders, elevated air intakes, and a precleaner to keep dirt and other contaminants out of the engine, he says.
Other examples mentioned by the experts we consulted include specially sealed wiring, "washdown" packages that offer protection against moisture ingress for trucks that must be hosed down, and using extra air filters in the filter housing.
Length, width, and height.
There are size differences between sit-down trucks designed for indoor use and their outdoor counterparts. For example, pneumatic-tire trucks usually have longer, wider chassis; have a higher ground clearance; and, because the tires are larger, have a larger area of contact with the ground than cushion-tire trucks do, Toyota's Faiman says. An electric truck designed for outdoor use usually will be larger than a comparable IC truck because it requires a larger-than-usual battery box to provide the extra power typically needed for outdoor applications.
An outdoor lift truck's larger width, length, and turning radius affect how it performs in a warehouse or DC's aisles. An outdoor truck needs 10- to 14-foot-wide aisles to turn while carrying a load or to pass another truck, according to MCFA's experts. Further, introducing outdoor IC trucks into an aisle configuration designed for electrics with a short wheelbase can compromise productivity, says Clark's Johnson. If operators have to do multipoint turns to pick or put away pallets in racks, they will have a problem, he says. "They probably have throughput commitments per shift, and if they can't do [the operation] in one turn, it will slow them down and make it hard to meet those commitments."
Operators should be especially conscious of the dimensional differences between indoor and outdoor trucks while loading and unloading trailers, Hyster's McGowan says. To illustrate his point, he offers three examples of cases where operators could run into trouble.
A pneumatic forklift with a 48-inch overall width that's unloading pallets that are 48 inches wide from a standard eight-foot-wide trailer can grab two pallets that are positioned side by side. However, if another receiver's pallets are positioned front to back along one side of the trailer, the forklift won't be able to pass the other receiver's shipment to grab pallets farther back.
The taller tires and higher ground clearance of an outdoor forklift make it a few inches taller than indoor equipment. This becomes a problem when working inside a trailer. Even though both lift trucks may have masts with 89-inch down heights and 189-inch up heights, McGowan says, the greater overall height of the outdoor truck restricts the working mast height inside the trailer, to the point where it may not be usable.
Dock-height variations must be accounted for when an outdoor truck enters a trailer. According to McGowan, the typical dock height is about four feet, and the typical dock plate adds a three-inch hump. Adding a dock board to a loading dock that's 3 feet 10 inches raises the entry point by four to six inches and creates a steeper angle of entry. In both cases, a pneumatic-tire truck could be too tall to enter the trailer.
"These scenarios are why we strongly recommend demo-ing any truck you are considering buying or leasing," McGowan says. "Test it in every potential application where you would ever see yourself using it so you can foresee these kinds of problems and constraints."
Operator comfort and safety. In addition to considering the functioning of the equipment itself, it's important to think about how using the same forklift indoors and outdoors could affect the operator's comfort and safety, Yale's Seager says. For example, different lights, such as headlights, spotlights, and turn signals to better illuminate the yard or light up an alley, might be in order. A full-suspension seat will offer better ergonomics on uneven surfaces and ramps. And any truck that will operate outdoors in cold or wet weather should have an enclosed cab and a heater.
Indoor trucks that venture outside may need additional attachments and accessories that weren't necessary on smooth indoor surfaces, Faiman says. For example, clamps or a strapping system may be needed to hold loads in place outdoors while they're driving over uneven ground.
SO, WHICH WAY TO GO?
Demand for lift trucks that can be used both inside and "outside the box," as it were, has grown to the point where at least one manufacturer felt it was time to design a forklift specifically for that market. UniCarriers says it believes its
is the first forklift expressly designed to straddle both worlds, falling "between a traditional cushion-tire Class 4 and a pneumatic-tire Class 5 forklift," according to Smith. The trucks are classified as a Class 5 pneumatic, he says, but they have a smaller footprint, tighter turning radius, and a lower chassis than a pneumatic, while offering a slightly bigger profile and higher ground clearance than comparable cushion-tire trucks.
But is a dual-use truck the right way to go? For many operations, the answer will be an unequivocal yes. If there's intermittent or minimal demand, one truck can be a good choice, McGowan says. But if demand for a truck that works both on the dock and in the yard is so great that "you're having to hold somebody in one position so you can handle the other," then separate inside and outside trucks are necessary to maintain productivity.
Ergonomic considerations may also factor into the "one truck or two?" decision, Johnson notes. If the operator has to constantly jump on and off a forklift during a shift, then equipment designed for outdoor use may lead to ergonomic problems. In such cases, "the dealer might recommend a different product for inside the DC—maybe a stand-up counterbalanced rather than a sit-down IC, for example."
Once the decision to consolidate has been made, other questions arise. Should it be an indoor truck or an outdoor type? The various considerations discussed in this article should be carefully considered. But McGowan's counsel is generally to "lead with a Class 5 forklift for outside, then make sure it also meets indoor criteria."
Should it be an electric or IC model? Cost is relevant, of course. Electric trucks typically come at a higher upfront cost than IC models, but MCFA's experts note that in terms of energy consumption, electricity costs less than gas or diesel. Regardless, they add, the long-term total cost of ownership for the equipment should influence the decision.
One thing everyone consulted for this article agrees on: A double-duty approach should only be implemented where safety, productivity, and the condition of the equipment and facility will not be compromised. The best way to be sure, they urge, is to have an authorized dealer survey every application before you decide which path to travel.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.