Wondering whether you can let the same lift truck roam both indoors and out? In some cases, the answer is yes—but plenty of restrictions apply. Here's what to keep in mind.
Contributing Editor Toby Gooley is a writer and editor specializing in supply chain, logistics, and material handling, and a lecturer at MIT's Center for Transportation & Logistics. She previously was Senior Editor at DC VELOCITY and Editor of DCV's sister publication, CSCMP's Supply Chain Quarterly. Prior to joining AGiLE Business Media in 2007, she spent 20 years at Logistics Management magazine as Managing Editor and Senior Editor covering international trade and transportation. Prior to that she was an export traffic manager for 10 years. She holds a B.A. in Asian Studies from Cornell University.
Every warehouse and distribution center (DC) seeks to optimize the size of its forklift fleet to ensure it has enough trucks to meet its operational requirements while keeping the cost of ownership to a minimum. One way to work toward that goal is to buy or lease forklifts that can perform different types of work rather than maintain separate vehicles for different applications. An increasingly common example is what you might call "free-range" forklifts: equipment that can be used both inside and outside a building.
In addition to cost, there are other reasons to choose lift trucks that can operate indoors and out. They boost productivity for certain types of businesses—like those that must load or unload trailers from the ground rather than from a dock, for retailers like convenience stores that bring pallet jacks in and out of stores, for manufacturers that store large items outdoors and bring them inside to feed into production lines, and for freight handling facilities where lift trucks are regularly exposed to the elements. Harmonizing engine and model types helps make service and maintenance easier and more efficient. And sometimes, a smaller operation simply doesn't have space to park a lot of forklifts.
In the right circumstances, a double-duty approach can be an effective strategy. But not every lift truck is appropriate for both indoor and outdoor use. If you're thinking about using an existing sit-down counterbalanced lift truck in both environments or are looking for a new one that could go either way, here are some considerations to keep in mind.
Tires. Tires play an outsized role in determining where a lift truck can safely travel. That's because outdoor surfaces that are full of rocks, bumps, ruts, or debris can damage tires and make a truck and its load unstable. Even a paved parking lot that's pocked with potholes could cause trouble, observes Mark Faiman, internal combustion product manager for Toyota Material Handling U.S.A., the U.S. distributor for Toyota forklifts.
The two most common types of forklift tires are pneumatic and cushion. Pneumatics, with deep treads for gripping uneven terrain, are typically used outdoors. They're large enough to raise the forklift chassis so it clears rough ground, but their size also results in a fairly wide turning radius. They are available either in solid rubber or filled with compressed air, like automobile tires. Both are rugged and reliable, but solid pneumatics won't go flat, so they're especially useful where there are sharp objects and other debris on the ground. It's also possible to insert foam into air-filled pneumatics to reduce the impact of punctures or other damage to the tire.
Cushion tires are made of smooth, solid rubber that is fitted around a metal band. Their small profile facilitates a tight turning radius. But they do not have the same degree of traction as pneumatics, so they're mostly used on smooth indoor surfaces and on loading docks. They can also handle a well-maintained flat outdoor surface. Still, caution is in order: Cushion-tire trucks may sink into asphalt that's been softened by high heat and sun exposure, warns Bob McGowan, director of industry sales for forklift manufacturer Hyster Co.
Power and fuel. Historically, cushion-tire electric forklifts, which don't emit harmful fumes and pollutants, have been used indoors; cushion-tire internal combustion (IC) trucks powered by propane, a type of liquefied petroleum (LP) gas, were considered indoor/outdoor models; and IC pneumatic-tire trucks powered by diesel or propane were used outdoors, say the experts at Mitsubishi Caterpillar Forklift America (MCFA), which manufactures and distributes Mitsubishi, Cat, and Jungheinrich forklifts. But those traditional distinctions are no longer set in stone, and buyers have more options than ever before, they say.
A major reason for that shift is that today's IC forklift engines "are really clean," says Scott Johnson, vice president of sales and marketing at lift truck manufacturer Clark Material Handling Co. "You still have to ensure proper ventilation and air flow," he says, but lower emissions allow some trucks that had been relegated to outdoor use to now operate indoors too. He credits improved engineering and better-quality fuel for the lower emissions. In particular, he cites efforts by the Propane Education and Research Council (PERC) to ensure that propane distributors filter the fuel properly and that tanks are clean and free of contaminants. "The quality of the fuel today is by far the best we've ever seen," Johnson says.
. Because they are much cleaner-burning than in the past, even these outdoor heavy lifters may be used in some well-ventilated indoor environments now, says Craig Seager, director, industry sales, for lift truck manufacturer Yale Materials Handling Corp.
Another significant change is that heavy-duty battery-powered electrics have caught up to IC trucks in terms of productivity, power, and lifting capacity. Many are equipped with outdoor-friendly pneumatic tires too. This transformation is driven by the growing number of customers looking for cleaner, higher-capacity trucks that can handle heavy lifting and perform just like an IC truck, Seager says. The manufacturers are paying attention: All of the companies we spoke to for this article offer sit-down electric forklifts with big batteries, powerful motors, and pneumatic tires, including some models that can carry loads of up to 11,000 or 12,000 pounds.
Protection against debris and weather. All lift trucks that regularly spend time outdoors—from sit-down models to pallet jacks—are at risk of damage from wet weather, dirt, dust, and other contaminants. Adequate ingress protection (IP) against fluid and contaminants entering the lift truck's components is therefore a must, says Rob Smith, senior manager, U.S. sales, for forklift maker UniCarriers Americas. Ingress-protection (IP) ratings will indicate how well electrical components and mechanical casings are protected against the entry of moisture and solids. (Search "IP ratings" online for more information.)
Dealers can recommend protective devices for lift trucks that operate outdoors or in messy conditions, Smith notes. These include such things as an underbelly screen to keep the cooling system from sucking in debris, protective covers for hydraulic lifting or tilt cylinders, elevated air intakes, and a precleaner to keep dirt and other contaminants out of the engine, he says.
Other examples mentioned by the experts we consulted include specially sealed wiring, "washdown" packages that offer protection against moisture ingress for trucks that must be hosed down, and using extra air filters in the filter housing.
Length, width, and height.
There are size differences between sit-down trucks designed for indoor use and their outdoor counterparts. For example, pneumatic-tire trucks usually have longer, wider chassis; have a higher ground clearance; and, because the tires are larger, have a larger area of contact with the ground than cushion-tire trucks do, Toyota's Faiman says. An electric truck designed for outdoor use usually will be larger than a comparable IC truck because it requires a larger-than-usual battery box to provide the extra power typically needed for outdoor applications.
An outdoor lift truck's larger width, length, and turning radius affect how it performs in a warehouse or DC's aisles. An outdoor truck needs 10- to 14-foot-wide aisles to turn while carrying a load or to pass another truck, according to MCFA's experts. Further, introducing outdoor IC trucks into an aisle configuration designed for electrics with a short wheelbase can compromise productivity, says Clark's Johnson. If operators have to do multipoint turns to pick or put away pallets in racks, they will have a problem, he says. "They probably have throughput commitments per shift, and if they can't do [the operation] in one turn, it will slow them down and make it hard to meet those commitments."
Operators should be especially conscious of the dimensional differences between indoor and outdoor trucks while loading and unloading trailers, Hyster's McGowan says. To illustrate his point, he offers three examples of cases where operators could run into trouble.
A pneumatic forklift with a 48-inch overall width that's unloading pallets that are 48 inches wide from a standard eight-foot-wide trailer can grab two pallets that are positioned side by side. However, if another receiver's pallets are positioned front to back along one side of the trailer, the forklift won't be able to pass the other receiver's shipment to grab pallets farther back.
The taller tires and higher ground clearance of an outdoor forklift make it a few inches taller than indoor equipment. This becomes a problem when working inside a trailer. Even though both lift trucks may have masts with 89-inch down heights and 189-inch up heights, McGowan says, the greater overall height of the outdoor truck restricts the working mast height inside the trailer, to the point where it may not be usable.
Dock-height variations must be accounted for when an outdoor truck enters a trailer. According to McGowan, the typical dock height is about four feet, and the typical dock plate adds a three-inch hump. Adding a dock board to a loading dock that's 3 feet 10 inches raises the entry point by four to six inches and creates a steeper angle of entry. In both cases, a pneumatic-tire truck could be too tall to enter the trailer.
"These scenarios are why we strongly recommend demo-ing any truck you are considering buying or leasing," McGowan says. "Test it in every potential application where you would ever see yourself using it so you can foresee these kinds of problems and constraints."
Operator comfort and safety. In addition to considering the functioning of the equipment itself, it's important to think about how using the same forklift indoors and outdoors could affect the operator's comfort and safety, Yale's Seager says. For example, different lights, such as headlights, spotlights, and turn signals to better illuminate the yard or light up an alley, might be in order. A full-suspension seat will offer better ergonomics on uneven surfaces and ramps. And any truck that will operate outdoors in cold or wet weather should have an enclosed cab and a heater.
Indoor trucks that venture outside may need additional attachments and accessories that weren't necessary on smooth indoor surfaces, Faiman says. For example, clamps or a strapping system may be needed to hold loads in place outdoors while they're driving over uneven ground.
SO, WHICH WAY TO GO?
Demand for lift trucks that can be used both inside and "outside the box," as it were, has grown to the point where at least one manufacturer felt it was time to design a forklift specifically for that market. UniCarriers says it believes its
is the first forklift expressly designed to straddle both worlds, falling "between a traditional cushion-tire Class 4 and a pneumatic-tire Class 5 forklift," according to Smith. The trucks are classified as a Class 5 pneumatic, he says, but they have a smaller footprint, tighter turning radius, and a lower chassis than a pneumatic, while offering a slightly bigger profile and higher ground clearance than comparable cushion-tire trucks.
But is a dual-use truck the right way to go? For many operations, the answer will be an unequivocal yes. If there's intermittent or minimal demand, one truck can be a good choice, McGowan says. But if demand for a truck that works both on the dock and in the yard is so great that "you're having to hold somebody in one position so you can handle the other," then separate inside and outside trucks are necessary to maintain productivity.
Ergonomic considerations may also factor into the "one truck or two?" decision, Johnson notes. If the operator has to constantly jump on and off a forklift during a shift, then equipment designed for outdoor use may lead to ergonomic problems. In such cases, "the dealer might recommend a different product for inside the DC—maybe a stand-up counterbalanced rather than a sit-down IC, for example."
Once the decision to consolidate has been made, other questions arise. Should it be an indoor truck or an outdoor type? The various considerations discussed in this article should be carefully considered. But McGowan's counsel is generally to "lead with a Class 5 forklift for outside, then make sure it also meets indoor criteria."
Should it be an electric or IC model? Cost is relevant, of course. Electric trucks typically come at a higher upfront cost than IC models, but MCFA's experts note that in terms of energy consumption, electricity costs less than gas or diesel. Regardless, they add, the long-term total cost of ownership for the equipment should influence the decision.
One thing everyone consulted for this article agrees on: A double-duty approach should only be implemented where safety, productivity, and the condition of the equipment and facility will not be compromised. The best way to be sure, they urge, is to have an authorized dealer survey every application before you decide which path to travel.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."