Ben Ames has spent 20 years as a journalist since starting out as a daily newspaper reporter in Pennsylvania in 1995. From 1999 forward, he has focused on business and technology reporting for a number of trade journals, beginning when he joined Design News and Modern Materials Handling magazines. Ames is author of the trail guide "Hiking Massachusetts" and is a graduate of the Columbia School of Journalism.
Transportation and logistics providers took a wait-and-see approach to handling the potential impacts of the partial government shutdown that began at midnight Dec. 21 and requires "non-essential" employees of many federal agencies to stay at home while they are barred from working.
With President Trump and Congress mired in a stalemate over the terms of approving a budget to keep the government operating, the shutdown had no obvious end in sight as the nation headed into the New Year's Eve holiday break with thousands of workers idled.
One government body that was closed today was the Federal Maritime Commission, which in a statement on Wednesday said that all its employees had been placed on furlough and were prohibited by law from performing any duties during the shutdown. The exception to that requirement was the commission's acting chairman, Michael A. Khouri, and its commissioner, Rebecca Dye, who are exempted because they are Presidentially-appointed, Senate-confirmed officials.
According to its website, the commission is an independent regulatory and enforcement agency responsible for ensuring a reliable international ocean transportation supply system that supports the U.S. economy and protects the public from unfair and deceptive practices. Those duties are now on hold: "No transactions or filings will be accepted until appropriations legislation is enacted and the federal government reopens," the commission said in a release. "The Commission will resume normal operations upon enactment of appropriations legislation."
Among other impacts, the closure means that the commission:
will not respond to email or phone inquiries, or update its website
will not accept online filings for applications such as: Ocean Transportation Intermediary (OTI) applications or license updates; Foreign Unlicensed Non-Vessel Operating Common Carrier (NVOCC) registrations or renewals; Tariff Registration Forms; or eAgreements Filing System (Ocean carrier or marine terminal operator agreements or amendments).
will not support access to its online databases, including: SERVCON, the VOCC and NVOCC Tariff List, List of FMC Licensed and Bonded OTIs, and the Agreement Notices & Library.
Likewise, the U.S. Department of Commerce is now closed, according to its website. "Due to the lapse in Congressional Appropriations for Fiscal Year 2019, the U.S. Department of Commerce is closed. Commerce Department websites will not be updated until further notice," the site says. "The Department is prepared for a lapse in funding that would necessitate a significant reduction in operations and is currently implementing its plan."
However, that closure comes with some exceptions for operations that are considered essential safety or emergency programs, said Aaron Ellis, a spokesman for the American Association of Port Authorities (AAPA). One example is the Commerce Department's National Oceanic and Atmospheric Administration (NOAA) unit that manages the Physical Oceanographic Real-Time System (PORTS), Ellis said.
Also unaffected would be ongoing U.S. Army Corps of Engineers projects at cargo ports, although various other agencies could see changes, depending on the exact source of their funding within the federal budget, Ellis said.
In addition to the FMCSA, those agencies continuing to operate normally during the shutdown include the Federal Highway Administration (FHWA) and the National Highway Traffic Safety Administration (NHTSA), said Lloyd Brown, a spokesman for the American Association of State Highway and Transportation Officials (AASHTO), an industry group for state DOTs.
Thanks to that funding structure, most of the federal agencies that work with state DOTs will continue to operate through the shutdown, he said. For example, that means state DOTs working on federally approved projects should not see any changes to their FHWA reimbursement funding, he said. "For now, we do not see much direct impact from the partial shutdown," Brown said in an email. "That does not mean we are not watching the situation closely and if things change, we'll definitely advocate on behalf of our state DOT members."
UPS, NRF see little disruption for consumers
As logistics and transportation providers navigate the uncertainty and disruption caused by these various impacts of the shutdown, many are taking a wait-and-see approach.
"We're operating business as usual," UPS Inc. spokesman Matt O'Connor said in an email today. The hurdle comes just days after Atlanta-based UPS stretched its network to accommodate the business shipping days of the entire year, including the peak surge the transportation and logistics company calls "National Returns Day."
While that approach may support normal operations for some providers, the National Retail Federation (NRF) industry group voiced concern about the potential impact of the shutdown on consumer confidence and buying patterns.
"It's disappointing that a year marked by a consumer-driven economic recovery is ending in gridlock. Congress and the administration should move quickly to resolve this stalemate so that every American family can enjoy the holidays without worrying about dysfunction in Washington," NRF Senior Vice President for Government Relations David French said in an emailed statement.
The government's stalemate comes amid economic and policy uncertainty heading into 2019. On one front, the NRF and other groups are weighing the potential impact of looming tariffs on Chinese imports and the possible replacement of the North American Free Trade Agreement (NAFTA) with the proposed United States-Mexico-Canada Agreement (USMCA) trade deal. And on another front, several economic trend watchers are warning of signs of a slowdown in trade and growth statistics in 2019 and 2020.
NRF figures show that the economy is holding strong against these threats so far, shown as November retail sales increased 5 percent over 2017, and the country is on track to meet the group's holiday forecast predicting that holiday sales will increase between 4.3 and 4.8 percent this year.
"We do not believe this partial government shutdown will dampen consumer confidence heading into the New Year, but it certainly doesn't help either," French said.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.