3PL will continue aggressive growth through acquisitions and technology development as it fends off startups launching digital freight matching platforms, firm says.
Ben Ames has spent 20 years as a journalist since starting out as a daily newspaper reporter in Pennsylvania in 1995. From 1999 forward, he has focused on business and technology reporting for a number of trade journals, beginning when he joined Design News and Modern Materials Handling magazines. Ames is author of the trail guide "Hiking Massachusetts" and is a graduate of the Columbia School of Journalism.
Freight technology vendor and third party logistics provider (3PL) GlobalTranz Enterprises Inc. has named its chief financial officer, Renee Krug, as its new CEO and says it plans to continue along its recent path of creating aggressive growth through both corporate acquisitions and new product launches in a market being roiled by tech startups with venture capital funding.
In turn, the firm's current CEO, Bob Farrell, will become executive chairman beginning Jan. 1, and Vice President of Finance Lara Stell will rise to replace Krug as CFO, the company said Dec. 14. Prior to being named CFO of GlobalTranz, Krug was CFO of Clear Channel Outdoor and VP of finance at Swift Transportation, following earlier roles she had held at Honeywell.
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Phoenix-based GlobalTranz has made waves in recent months by crafting seven acquisitions since the start of 2017 and has combined that with organic growth to become the 10th-largest freight brokerage in the U.S., on track for $1.5 billion of revenue in 2018.
In June, the company gained additional leverage to continue that growth pattern when it was itself acquired by private equity firm The Jordan Co. L.P. GlobalTranz had previously been held by Providence Strategic Growth (PSG), the growth equity affiliate of Providence Equity Partners, Susquehanna Growth Equity, Volition Capital, Savano Capital Partners, and other investors.
Under its new ownership, GlobalTranz joins stablemates Load Delivered Logistics, Logistical Labs, and other transport and logistics firms in Jordan's catalog. The company says it distinguishes itself as a technology-driven firm specializing in less than truckload (LTL), full truckload, third-party logistics, and expedited shipping services.
"The ownership change brought the capital to the table that we need in order to continue to invest," Farrell said in an interview this week. "We think of ourselves as a technology company that happens to move freight, and we will continue to increase in sophistication for our shipper customers who are using logistics, supply chain, and transportation as a way to differentiate themselves in the market."
GlobalTranz plans to keep its foot on the growth pedal in 2019 by continuing its record of mergers and acquisitions and by releasing a new technology platform in the first quarter, Krug said in the interview.
Much of the company's growth is driven by its approach to automating business processes, both on customer-facing platforms such as sales and on back-end stacks such as financial and invoice resolution, she said. "For example, if a carrier invoice comes in via electronic data interchange (EDI), that can trigger billing and payments to be made without human intervention, which increases speed and reduces errors," Krug said.
One of the fastest growing sectors at GlobalTranz is the firm's managed transportation business, which can optimize freight solutions for customers who are coping with an increasingly complex consumer landscape, she said. "As transportation has become more expensive, the pressure on an e-commerce company to deliver goods faster can also grow," Krug said. "And if that's not your core competency, it's better to partner with a service provider like us, which lets the company focus on their own products."
In addition to cultivating those sources of internal growth, GlobalTranz will increasingly flex its large scale in the marketplace, as increasing numbers of competitors enter the fragmented brokerage sector, said Farrell. "There are a couple of software startups out there with extensive digital freight matching platforms that have gotten large market caps and evaluations," he said. "But they still don't have the scale. We've done more loads than Convoy or Uber Freight or any of the other new entries because they don't have the network of carriers that can provide more capacity and better rates."
Those startups have been spending their money on marketing instead of profitability as they try to increase market share, Farrell said. But in the meantime, legacy brokers such as GlobalTranz—as well as names like Transplace, Echo Global, and C.H. Robinson—have been developing ever-more sophisticated solutions for customers seeking an edge in their transportation and shipping operations, he said.
Indeed, the newcomers are certainly well-funded, with Convoy sitting on a recent $185 million investment round and Uber Freight relying on the support of its ride-sharing parent company. But restocked with new ownership and leadership of its own, GlobalTranz intends to maintain its scale and rank by continuing to follow the successful playbook that has pushed it near the top of its sector, its leaders say.
Logistics real estate developer Prologis today named a new chief executive, saying the company’s current president, Dan Letter, will succeed CEO and co-founder Hamid Moghadam when he steps down in about a year.
After retiring on January 1, 2026, Moghadam will continue as San Francisco-based Prologis’ executive chairman, providing strategic guidance. According to the company, Moghadam co-founded Prologis’ predecessor, AMB Property Corporation, in 1983. Under his leadership, the company grew from a startup to a global leader, with a successful IPO in 1997 and its merger with ProLogis in 2011.
Letter has been with Prologis since 2004, and before being president served as global head of capital deployment, where he had responsibility for the company’s Investment Committee, deployment pipeline management, and multi-market portfolio acquisitions and dispositions.
Irving F. “Bud” Lyons, lead independent director for Prologis’ Board of Directors, said: “We are deeply grateful for Hamid’s transformative leadership. Hamid’s 40-plus-year tenure—starting as an entrepreneurial co-founder and evolving into the CEO of a major public company—is a rare achievement in today’s corporate world. We are confident that Dan is the right leader to guide Prologis in its next chapter, and this transition underscores the strength and continuity of our leadership team.”
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."