Contributing Editor Toby Gooley is a writer and editor specializing in supply chain, logistics, and material handling, and a lecturer at MIT's Center for Transportation & Logistics. She previously was Senior Editor at DC VELOCITY and Editor of DCV's sister publication, CSCMP's Supply Chain Quarterly. Prior to joining AGiLE Business Media in 2007, she spent 20 years at Logistics Management magazine as Managing Editor and Senior Editor covering international trade and transportation. Prior to that she was an export traffic manager for 10 years. She holds a B.A. in Asian Studies from Cornell University.
During the buildup to the long-delayed opening of the expanded Panama Canal in mid-2016, the Panama Canal Authority, the government agency charged with managing, operating, and maintaining the canal, called the expansion a "marvel" and a "game changer." The authority's public relations operation went into overdrive, issuing press releases with headlines like "Inauguration of Expanded Panama Canal Ushers in New Era of Global Trade."
It's been more than two years since the expanded canal opened for business. Has it lived up to its billing? Many would agree that the $5.25 billion project qualifies as an engineering marvel. But whether the expansion is truly a game changer for international traders is less certain. Some industry segments have already seen a major beneficial impact, but for others, the jury is still out.
A DOUBLING OF CAPACITY
The Panama Canal expansion was designed to accommodate the growing number of container and bulk ships that are too large for the original infrastructure. The project included the construction of a set of new locks, on both the Atlantic and Pacific ends of the canal, that are 70 feet wider and 18 feet deeper than the locks in the original waterway. A massive excavation created a second, larger lane of traffic, essentially doubling the canal's capacity.
The original canal continues to operate, handling Panamax-size (meaning ships of the maximum length, width, and depth that can be accommodated by the original infrastructure) and smaller vessels. The "Neopanamax" size for the new lane is approximately 1,200 feet long, 168 feet wide, and 47 feet deep. The lane has handled containerships that are nearly that size and have capacities of more than 14,000 containers, measured in 20-foot equivalent units (TEUs). Some ships will still be too large, but the canal authority (known by the Spanish acronym ACP) says it can now accommodate 96 percent of containerships currently in service.
Panama, which has built its economy around the canal's role as an efficient route connecting Asia, North America, and Europe, will be the primary beneficiary of the expansion. Panama's government also sees the expansion as supporting the country's bid to be the primary trans-shipment hub for the Western Hemiäphere. U.S. businesses, too, stand to benefit, as about 60 percent of all cargo passing through the canal has an origin or destination in the United States.
WHO BENEFITS?
Perhaps the first to see direct benefits from the expanded canal were bulk ocean carriers. Liquefied natural gas (LNG) and other giant bulk vessels can now pass through Panama, reducing both transit times and operating costs compared with some of their traditional routes. This new user class contributed to the canal's 9.5-percent year-on-year increase in tonnage in its fiscal year 2018.
Container business is on the upswing too. The expanded canal has so far attracted 16 new container services, and in August 2018, the canal set a record for monthly container tonnage, said Argelis Moreno de Ducreux, head of ACP's Liner Services Segment, in an interview published in the canal's monthly e-newsletter. Since the expansion, she added, the average size of containerships transiting the waterway has increased by 28 percent.
ACP's figures indicate that some carriers are moving more containers with fewer, bigger ships, suggesting that carriers are seeing lower operating costs per container. That may be true, but some observers believe the expansion's net beneficial impact on carriers' costs may be marginal. For example, Panamax containerships pay transit tolls of as much as half a million dollars. Tolls are based on a ship's type, tonnage, and payload, so bigger ships pay more. In July 2016, the 10,000-TEU MOL Benefactor paid a one-way toll of nearly $830,000. To retain business, ACP has instituted discount programs for regular users, but with still-bigger ships on the way, one-way tolls of $1 million or more remain a possibility. Even if they operate fewer ships, carriers could still pay as much in tolls as they did before.
Faster all-water transit times from Asia compared with the Suez route are often cited as a cost advantage for carriers using the Panama Canal, but that's not necessarily the case, say some analysts. Theodore Prince, chief operating officer of the intermodal service company Tiger Cool Express, for one, expects bunker costs will be one of several factors determining whether big ships transit the Panama Canal. Fuel is the only significant variable cost for ship operators today, he says, and the biggest containerships "only save money when they're moving." Slow steaming to reduce fuel consumption, coupled with the long transit times on the Suez routes, generally is more economical for ship operators than the shorter transits via Panama, he contends. An international mandate requiring more-expensive low-sulfur fuel that takes effect in 2020 could make "even slower steaming" and longer transit times more cost-effective for carriers, he suggests.
Still, "cargo routing ultimately is a function of shippers' supply chain optimization, not of ocean carriers' linehaul economics," Prince wrote in a 2012 analysis titled "Panama Canal expansion: Game changer, or more of the same?" in DC Velocity's sister publication, CSCMP's Supply Chain Quarterly.
Some shippers do seem to be taking the canal expansion into account when formulating their long-term strategies. When a major U.S. retailer, which did not wish to be identified, was seeking a location for a new import distribution center a few years ago, the potential impact of the expansion was one of many factors it considered. The retailer concluded that the expansion could lead to more direct vessel calls at U.S. Atlantic and Gulf ports, potentially reducing its transportation costs compared with intermodal shipments over the West Coast and, in certain cases, shortening total transit times from Asia. In addition, the bigger ships transiting the canal would have more space for the retailer's growing import volumes. A seaport that could accommodate those ships was chosen as a home for the new DC.
It's too soon to know whether the retailer's forecast will prove accurate. But Moreno de Ducreux says the expansion is already benefiting U.S. shippers. Manufacturers and agricultural producers that export from the U.S. Midwest to Asia via the Mississippi River and the Gulf Coast have reduced their shipping costs by using the bigger ships that now pass through the canal, she contended in ACP's e-newsletter.
The picture is different on the inbound side. Even considering the time and cost of delivering containers from East Coast ports to inland destinations, it's generally faster and often just as cost-effective to serve the western two-thirds of the U.S. via intermodal service over the West Coast, Prince says. (The "battleground" is the Ohio River Valley, where intermodal and all-water costs and transit times are similar, thanks in part to improved rail service from East Coast ports.) West Coast intermodal offers more flexibility in terms of service and pricing, and for time-sensitive goods, more precision thanks to door-to-door service, he says. Faster transit times equate to lower inventory holding costs too. From a shipper's perspective, all-water to the East Coast via Panama may be best suited for commodities with year-round, steady demand, he notes.
The view from Panama is more upbeat. New container services attracted by the expanded canal are creating more opportunities for U.S. companies, says Demóstenes Pérez, supply chain business developer and strategist at Logistics Services Panama, a provider of warehousing, order fulfillment, and value-added services in Panama's Colón Free Zone. "The increase in 'New Panamax' vessels using the all-water route from Asia to the East Coast has brought ... new options for our customers to use inventory in Panama's logistics hub to ship product to the U.S. East Coast," he says. Some of the big ships stop at the Pacific end of the canal to load containers originating in Panama's free trade zone as well as agricultural products from Central and South America, he adds.
The increase in the size of the ships is requiring third-party logistics (3PL) companies to make adjustments, says John Knohr, managing director for DHL Global Forwarding, Panama and the Caribbean. "Since the vessels coming from Asia are bigger than they used to be, the number of containers we handle per bill of lading or per ship sometimes is double what we saw before." As a result, he adds, his company is accepting more outbound containers at one time into its Panama distribution center than in the past in order to prevent customers from facing demurrage penalties. If the ship is delayed, the longer wait times can potentially cause bottlenecks in the DC, he says.
PORTS PAY A PRICE
The scenario Knohr describes is not unique; capacity is a concern in many warehouses and DCs in Panama as well as around U.S. ports where Neopanamax ships unload. It's also become a huge issue for East Coast ports.
Realistically, few East Coast ports will play host to the big ships, says Dr. Bruce Arntzen, executive director of the Supply Chain Management Program at the Massachusetts Institute of Technology (MIT). Schedule constraints and the economics of ship and shoreside operations mean carriers will limit direct calls to a handful of ports—perhaps just two or three—and serve others via feeder services. This hub and feeder system with its reduced number of direct calls means that overall transit times are unlikely to improve. "Most of the delays on the steamship end happen on land, and the added trans-shipments mean more of the handling and handoffs that typically cause delays," he explains.
Ports such as Baltimore; Charleston, S.C.; Miami; Philadelphia; and Virginia, among others, have attributed increased container traffic to ships transiting the expanded canal. That new business comes at a price, however. To make themselves "big ship ready," East Coast ports required (depending on the port) such things as longer quays, bigger cranes that could stretch across 18 to 22 containers, deeper channels and berths, more container storage space and on-dock rail capacity, bigger turning basins, and higher bridges—witness the Port of New York/New Jersey's raising of the Bayonne Bridge to allow Neopanamax ships to pass under it.
Even ports that "hadn't been major destinations before ... are competing for federal funding for dredging and channel improvements that are mostly focused on accommodating the big ships," Arntzen observes. But given the inevitable reduction in direct port calls, he says, "they have to ask themselves whether it's a better strategy to become a great feeder hub instead."
Yet even if Neopanamax ships never call at a port that's invested in infrastructure improvements, that doesn't mean it's wasted money. The bigger ships will send more containers via feeder to those ports. Importers, exporters, and other players are sure to benefit from the efficiencies the infrastructure improvements will bring.
Prince says the Panama Canal expansion has produced one more benefit for shippers: It has made port labor on both coasts aware that "there's another coast shippers can use" if there's a strike. "They realize cargo on the West Coast can go to the East, and East Coast cargo can go west," he says. "Shippers and carriers can have a choice. They're not constrained by the size of the ship anymore."
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
Supply chains are poised for accelerated adoption of mobile robots and drones as those technologies mature and companies focus on implementing artificial intelligence (AI) and automation across their logistics operations.
That’s according to data from Gartner’s Hype Cycle for Mobile Robots and Drones, released this week. The report shows that several mobile robotics technologies will mature over the next two to five years, and also identifies breakthrough and rising technologies set to have an impact further out.
Gartner’s Hype Cycle is a graphical depiction of a common pattern that arises with each new technology or innovation through five phases of maturity and adoption. Chief supply chain officers can use the research to find robotic solutions that meet their needs, according to Gartner.
Gartner, Inc.
The mobile robotic technologies set to mature over the next two to five years are: collaborative in-aisle picking robots, light-cargo delivery robots, autonomous mobile robots (AMRs) for transport, mobile robotic goods-to-person systems, and robotic cube storage systems.
“As organizations look to further improve logistic operations, support automation and augment humans in various jobs, supply chain leaders have turned to mobile robots to support their strategy,” Dwight Klappich, VP analyst and Gartner fellow with the Gartner Supply Chain practice, said in a statement announcing the findings. “Mobile robots are continuing to evolve, becoming more powerful and practical, thus paving the way for continued technology innovation.”
Technologies that are on the rise include autonomous data collection and inspection technologies, which are expected to deliver benefits over the next five to 10 years. These include solutions like indoor-flying drones, which utilize AI-enabled vision or RFID to help with time-consuming inventory management, inspection, and surveillance tasks. The technology can also alleviate safety concerns that arise in warehouses, such as workers counting inventory in hard-to-reach places.
“Automating labor-intensive tasks can provide notable benefits,” Klappich said. “With AI capabilities increasingly embedded in mobile robots and drones, the potential to function unaided and adapt to environments will make it possible to support a growing number of use cases.”
Humanoid robots—which resemble the human body in shape—are among the technologies in the breakthrough stage, meaning that they are expected to have a transformational effect on supply chains, but their mainstream adoption could take 10 years or more.
“For supply chains with high-volume and predictable processes, humanoid robots have the potential to enhance or supplement the supply chain workforce,” Klappich also said. “However, while the pace of innovation is encouraging, the industry is years away from general-purpose humanoid robots being used in more complex retail and industrial environments.”
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”