Start me up: Opportunity charging or fast charging?
Both methods are designed to get DC equipment up and running faster—and keep it running longer—than with conventional charging. So which is best for your operation?
Victoria Kickham started her career as a newspaper reporter in the Boston area before moving into B2B journalism. She has covered manufacturing, distribution and supply chain issues for a variety of publications in the industrial and electronics sectors, and now writes about everything from forklift batteries to omnichannel business trends for DC Velocity.
Demand for longer-running lift trucks has given rise to opportunity charging and fast charging of batteries, both of which are aimed at expediting the charging process, reducing downtime, and freeing up space for other activities when compared with conventional charging. The ultimate goal? Getting warehouse and DC equipment started up even faster and running longer throughout the day to increase productivity.
While interest in both methods is creating industry buzz, it's also driving the need for increased education on the part of battery and charger manufacturers and their dealers. "It's common for customers using conventional charging to want to go to opportunity or fast charging, but they don't know if it's a good fit," says Jeff Harrison, business manager for Troy, Ohio-based charger manufacturer Ametek-Prestolite Power. As a result, suppliers say they're spending considerable time going over the what, why, and how of opportunity charging and fast charging with customers.
So what do these terms mean and how do the various methods stack up? What follows is a look at the key differences between conventional charging, opportunity charging, and fast charging and what may be right for your operation.
SPEEDING UP THE PROCESS
In a nutshell, opportunity and fast charging speed up the battery charging process. Along the way, they also help eliminate some of the labor and maintenance associated with conventional charging.
For most of battery history, conventional charging was the only way to charge a lead-acid lift truck battery. Simply put, with conventional charging, a facility has one or more batteries that are "changed out" when they are drained of power—that is, they are removed from the lift truck and connected to a charging system. The batteries are charged for eight hours, cooled for eight hours, and then put back into use. The process requires a designated battery space where charging and other maintenance activities are performed. Depending on the operation, the process could take up considerable real estate inside a warehouse or DC—not to mention the time and effort needed for the change-out process, and the need for multiple batteries for heavy-use and/or multiple-shift operations.
"That was the traditional way we did it up until 15 years ago," Harrison explains. "Then, some smart people said, 'Let's recharge faster so we don't have to take [the battery] out of the truck.'"
The result was opportunity charging, which is done throughout the workday when the lift truck is not in use—during lunchtime and other short breaks, for example. With opportunity charging, the battery remains in the lift truck and is plugged into a charger; larger facilities often have banks of charging stations for this purpose. Maintenance is reduced—no more changing, charging, and cooling of multiple batteries throughout the day. Instead, maintenance is performed weekly and monthly, including a regular equalize charge.
But the story doesn't end there. "Then, [researchers] said, 'Let's increase the rate so we can charge it even faster," Harrison says. "And now we have fast charging."
Like opportunity charging, fast charging is done throughout the day, without removing the battery from the lift truck. The key difference between the two methods is the start rate when charging the battery; start rate refers to the amount of current you're putting back into the battery at the start of the charge. As Harrison explains, charging happens on a curve, with the most current going in at the start before tapering off and ending at about a 5-percent rate. Speeding up the charging process happens at the beginning of that cycle. Quite simply, fast charging utilizes a faster start rate, further accelerating the charging process so that you get even more use out of your equipment per shift.
As an example, consider a 1,000 amp-hour battery. The start rate for conventional charging is about 20 percent, meaning that you're putting 200 DC amps back into that battery at the start of the charge. The start rate for opportunity charging is about 25 percent, meaning that you're putting 250 DC amps back into the battery at the start. The start rate for fast-charging applications is 35 percent or more, Harrison says.
Speeding up the charging process via opportunity charging and fast charging allows the lift truck to be used more continuously throughout a shift and for multiple shifts, often allowing facilities to reduce both the number of batteries and the amount of equipment they need. Thus, the cost savings add up: in lower capital expenditures, higher productivity, and lower maintenance costs.
BALANCING THE RISKS
Although the pros of opportunity and fast-charging methods are pretty clear—cost savings, higher productivity, and safety and maintenance improvements—experts caution that the methods are not for everyone. As Mike Hagen, vice president of sales and marketing for Menomonee Falls, Wis.-based battery and charger maker Storage Battery Systems LLC, explains, opportunity charging simply means that you're charging the battery more often and using higher charge currents to keep your equipment up and running. This can be ideal for operations running multiple shifts, as it allows them to save the time spent changing out, charging, and cooling their batteries daily.
Likewise, fast charging may be ideal in situations with heavy equipment use—for example, an automotive plant running six days a week and looking to reduce liability concerns associated with employees frequently changing out large, heavy batteries; free up valuable floor space previously needed for battery changing rooms; and reduce labor costs by eliminating time lost changing batteries.
But there is one big "con" with both methods, and it can outweigh the benefits if the conditions aren't right: reduced battery life.
Think of your battery as a car that will run a certain number of miles before it wears out. The faster you put those miles on, the sooner you will need to replace it.
"Batteries still have a finite [amount of use]," Harrison explains. "Opportunity charging and fast charging don't change that."
In fact, they can accelerate the process by exposing the battery to more heat, which can wear it down faster.
"You still get the same amount of work out of the battery, you're just getting through the life of the battery faster because you are using it more," Harrison explains, adding that proper care and monitoring is crucial to getting peak performance out of any lead-acid battery, regardless of the charging method. "That's taking a while for end users to grasp. Instead of getting five to seven years out of [a battery], you may get a year less."
Hagen adds that while both opportunity charging and fast charging shorten the life of the battery, fast charging is the quickest way to wear the battery out.
"You're going to have to change out the battery sooner by fast charging or by opportunity charging—but you'll have to replace the battery even sooner with fast charging," he says, adding that fast charging equates to overcharging the battery, which hastens its ultimate demise. "The benefits of fast and opportunity charging are getting amp hours back into the battery throughout the day versus getting a full depth of discharge and recharging fully. The negative is ... that it's just not good for the battery."
But again, the risk makes sense in certain situations—especially when balancing the cost of reduced battery life with investing in multiple batteries and equipment up front. Smaller operations running one shift are unlikely to see the same productivity gains from either opportunity or fast charging that their larger counterparts running multiple shifts will—especially if they're using equipment less or for lighter-duty tasks. Such operations may end up shortening battery life unnecessarily, Hagen says.
It's worth noting that fast charging makes up a small portion of the battery and charger market today. Harrison estimates that fast chargers represent less than 10 percent of the market compared with conventional and opportunity-charging systems. Opportunity charging is far more widespread, Hagen and Harrison agree.
KNOW YOUR NEEDS
Weighing the pros and cons of conventional charging, opportunity charging, and fast charging is no easy task. That's why Harrison, Hagen, and others recommend that customers begin with a "power study" of their facility's equipment and environment to determine the best option. Such studies are usually conducted by a battery/charger dealer and utilize monitoring equipment placed on all batteries in use. Using sensors and software, the monitoring system tracks conditions such as amp-hour usage and idle time. The dealer also considers how the equipment is used and the environmental factors at play—such as temperature and humidity—as well as utility costs and related issues.
Brian Faust, general manager for Reading, Pa.-based battery, charger, and accessories maker Douglas Battery, says such studies can make or break a company's charging optimization initiative. Douglas Battery recommends running a power study for two weeks, although 30 days is preferable if time allows, to establish the best charging method and equipment required.
"There is no particular market segment best suited to fast charging or opportunity charging. It all depends on a particular customer's demand out of their equipment," he explains. "And the power study is the key to determining which of the three [methods] is quoted. Not doing one and just selling a customer a program can mean that they don't get the results they want, or that they spend too much or too little ...
"You have to be able to do your due diligence. If you're not doing power studies, you're not doing your customer justice."
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."