Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
Truckers and the companies that insure them have grown accustomed to increasingly adverse jury awards stemming from truck-related accidents. They are also well aware of the bulls-eye painted on their backs by the plaintiffs' bar. But even the most jaundiced legal eye couldn't have foreseen the bombshell dropped by a Harris County, Texas jury on May 17.
Jurors hit Werner Enterprises, Inc., a large truckload carrier and logistics provider, with an $89 million judgment for a fatal accident on Dec. 30, 2014, near Odessa, Texas, more than 500 miles from Houston, the core of Harris County. According to court records, a pick-up truck carrying a family and travelling on eastbound Interstate 20 lost control and spun across a grassy median onto the westbound side, where it collided with the oncoming Werner rig. A 7-year-old boy died and his 12-year-old sister suffered catastrophic brain injuries. A third child and the mother—who was not driving—were also hurt. The tractor-trailer driver, who was a student driver at the time, espaced injury. An instructor in the cab and the driver of the pick-up also avoided injuries.
According to Werner, the tractor-trailer had no chance to avoid the pick-up once it careened on to westbound I-20. Its driver was operating below the posted speed limit, did not lose control of the rig, and brought it to a complete stop after impact, Werner said. The driver did not receive a citation, nor did the investigating officers find the driver culpable, werner said.
Attorneys for the family saw it differently. They maintained the driver and instructor knew the weather conditions along that stretch of I-20 were bad and getting worse, and that they should have either slowed the rig to a crawl or pulled off the road. Instead, the driver's speed was clocked at 50.5 mph at the time of impact, well above what it should have been under such adverse conditions.
Werner executives, who were stunned by the verdict and the amount of the judgment, said in a government filing that its maximum out-of-pocket liability would be $10 million if the verdict and award are upheld. Its insurance providers would pick up the balance. The Omaha-based company said it would appeal the verdict, adding an ominous warning that "if an accident like this is the fault of the driver who was hit by the out of control vehicle, think about what that means for every motorist on the roads."
Insurance companies have also been thinking, and several have thought better of staying in a business where "nuclear" verdicts in the many millions of dollars have wreaked havoc with their claims-loss ratios. Insurers, on average, paid $111 in claims during 2017 for each $100 in premiums, an unsustainable loss ratio of 111, according to Fitch Ratings, a ratings agency. "Commercial auto insurance remains a chronic problem for underwriters despite numerous rounds of rate increases and underwriting actions," said James Auden, managing director at Fitch, in a May report. "Loss severity trends, rising litigation costs, shortages of experienced drivers, and continued reserve weakness may limit the potential for underwriting improvement in the near term." Ironically, the report was published the same day as the Werner verdict.
In 2015, Zurich and AIG unit Lexington, both key players in different segments of truck insurance, effectively exited those markets. Last November, Westfield Insurance, another big motor carrier underwriter, departed. Many who remain have changed their underwriting strategies. More insurers are raising their minimum driver insurability ages to 25 in response to the claims, according to Matthew Little, senior vice president at McGriff, Seibels and Williams, an insurance and risk management concern in Atlanta. Owner-operators, especially those new to the industry, are having challenges finding coverages they can afford.
Under federal law, every licensed motor carrier must carry at least $750,000 of coverage. The coverage requirement can be as high as $5 million for vehicles with more than a 10,001-pound gross vehicle weight (the combination of tractor, trailer and cargo) and hauling certain types of commodities. Many large fleets carry so-called excess insurance that can pay off as much as $30 million for an incident. Those coverages are often bought in $5 million increments, or "layers" in industry parlance.
The exit of Zurich, which was strong in the so-called "primary limit" market of the first $5 million of coverage, did not cause a major disruption because other carriers stepped in to write policies, said Todd Reiser, vice president of Lockton Companies Inc., a Kansas City, Mo.-based broker who helps underwrite coverage for large fleets. By contrast, Lexington's departure created a huge void in the excess market because it wrote the bulk of those policies, according to Reiser. Lexington's absence, combined with the excess market's huge exposure to "nuclear verdicts,"has substantially forced up premiums at that end, he said. "That has all calmed down to some degree, but the bad industry experience continues," Reiser said in an e-mail.
In general, coverage today is abundant and available, albeit with higher premiums and deductibles. Truckers try to mitigate the premiums increases by buying "corridor" policies where they absorb a higher deductible in the event of a pay-out.
In addition, underwriters have become savvy at understanding the role information technology plays in improving a carrier's safety and risk profiles, Reiser said. For example, a carrier sits in good stead with an underwriter if it can show that 90 percent of its fleet is equipped with technology that helps reduce accident risk by 78 percent, he said.
Collision-avoidance technology offers the biggest I.T. bang for the buck because it helps reduce the risk of rear-end incidents which compose most of the larger claims, Reiser said. Cameras are a valuable feature, but the cost of equipment, installation, and operation may be off-putting to some fleets, he said.
For fleets, understanding and, if necessary, improving their grades under the federal government's "CSA" carrier-benchmarking program is critical, experts say. Like the CSA process or not—and many fleets do not—underwriters use them as a key criterion to determine if they will offer coverage and on what terms.
Premiums are one of the ingredients baked into freight rates, which given today's sellers' market for freight, has made it easier for fleets to pass on. However, being a cyclical business, trucking demand will at some future point turn down. At that time, said Richard Malchow, an editor for consultancy and media firm J.J. Keller & Associates, Inc., "carriers will very much be affected by the high insurance premiums and deductibles." The leading carriers are reinvesting their increased revenues into their safety programs, which includes training resources, safety evaluations, and technology encompassing in-cab and back-office features to mitigate risk and control current and future insurance expense, Malchow said in an e-mail.
For some insurance companies, what was once a popular and profitable line of business is becoming an unsustainable one. But they can exit the line if they choose. Motor carriers that must have coverage aren't so lucky. For them, the pain of higher premiums and deductibles is a clear and present scenario.
Logistics real estate developer Prologis today named a new chief executive, saying the company’s current president, Dan Letter, will succeed CEO and co-founder Hamid Moghadam when he steps down in about a year.
After retiring on January 1, 2026, Moghadam will continue as San Francisco-based Prologis’ executive chairman, providing strategic guidance. According to the company, Moghadam co-founded Prologis’ predecessor, AMB Property Corporation, in 1983. Under his leadership, the company grew from a startup to a global leader, with a successful IPO in 1997 and its merger with ProLogis in 2011.
Letter has been with Prologis since 2004, and before being president served as global head of capital deployment, where he had responsibility for the company’s Investment Committee, deployment pipeline management, and multi-market portfolio acquisitions and dispositions.
Irving F. “Bud” Lyons, lead independent director for Prologis’ Board of Directors, said: “We are deeply grateful for Hamid’s transformative leadership. Hamid’s 40-plus-year tenure—starting as an entrepreneurial co-founder and evolving into the CEO of a major public company—is a rare achievement in today’s corporate world. We are confident that Dan is the right leader to guide Prologis in its next chapter, and this transition underscores the strength and continuity of our leadership team.”
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."