Ben Ames has spent 20 years as a journalist since starting out as a daily newspaper reporter in Pennsylvania in 1995. From 1999 forward, he has focused on business and technology reporting for a number of trade journals, beginning when he joined Design News and Modern Materials Handling magazines. Ames is author of the trail guide "Hiking Massachusetts" and is a graduate of the Columbia School of Journalism.
When contract logistics specialist DHL Supply Chain wanted to improve security at company warehouses in Mexico and Brazil, the Deutsche Post DHL Group unit deployed flying drones with surveillance cameras.
When transportation and logistics service provider XPO Logistics Inc. wanted to beef up security in its employee parking lots, the company rolled out mobile security robots outfitted with video cameras, heat sensors, two-way speakers, and alarm sirens.
Both companies are turning to new technologies to address the age-old problem of safety and security at distribution centers, parking lots, loading docks, and yards. Drones and sensors are taking on larger roles in facility and yard systems, providing capabilities like airborne reconnaissance and 24-hour surveillance that previous generations of systems could not offer.
"Robots offer exciting new capabilities in terms of productivity and security," XPO President Troy Cooper said in an e-mail. During a test beginning in October 2017 at XPO's Atlanta facility, the use of robots reduced the number of security incidents while cutting costs, Cooper said. XPO declined to share specific numbers on the extent of the reductions. In addition to cutting down on incidents like trespassing, car break-ins, and car damage, the robots ensure a workplace is free of intruders and that no suspicious vehicles are parked at a facility, Cooper said.
Drones are becoming an increasingly common sight in transportation applications, according to a March survey by the American Association of State Highway and Transportation Officials (AASHTO). The survey found that 35 out of 44 responding state departments of transportation—or 80 percent—are using drones for tasks including bridge inspections, surveying, photography of highway construction projects, emergency response, and daily traffic control and monitoring.
The ability of drones and other sensors to collect a wide range of data also makes them well suited for applications in busy warehouse yards and facilities, technology providers say.
SENSORS ENHANCE SECURITY
Yard management systems provider Pinc Solutions, a Union City, Calif.-based firm known for its drone deployments, said customers are typically concerned about four types of security in the yard: visitors, trailers, drivers, and containers. Yard management systems can address all of those concerns by using sensors to automatically monitor wide areas, Pinc said.
First, a yard system can track visitors, keeping an electronic log of all people who arrive at a facility, recording when they come, how long they stay, and when they leave, said Rafael Granato, the company's marketing director. Second, yard systems can use drones and cameras to track the location of trailers, allowing supervisors to quickly search for missing units and to determine if they have been misplaced or have already departed the grounds.
Third, a system can track individual drivers, allowing facility managers to monitor drivers who don't behave according to company policies. Lastly, video systems can verify the presence of container seals during gate check-in and checkout, Granato said. This allows a facility to verify its role in the chain of custody, he added.
Cargo theft is a common security concern in warehouse yards, said Walt Swietlik, director of customer relations and sales support for Milwaukee-based Rite-Hite, a provider of loading dock equipment and safety barriers. To help deter thieves from making off with loaded trailers, the Milwaukee-based company offers a trailer restraint that connects a truck trailer or intermodal container to the warehouse dock both with physical hooks and with an electronic connection to the building's security system.
"By far our number one concern is trailer theft and hijacking," Swietlik said. "Year in and year out, loading docks are one of the top locations [for trailer theft]."
Another common problem is unauthorized persons entering a yard to gain access to a building, Swietlik said. Even if these visitors don't intend to steal equipment or inventory, they can present a safety problem by wandering around dangerous loading zones and high-traffic lanes, he said. Because loading docks are often left open to allow for quick loading and unloading of cargo, they offer an easy target for thieves. In response, yard management providers are using sensor-based systems such as security doors, access controls, and motion sensors to prevent unwanted pedestrians from wandering around the yard and DC, he said.
STAYING A STEP AHEAD OF THE CROOKS
Another area where sensors can provide a big payoff is in the tracking and reporting of inventory—a task that's becoming increasingly critical for shippers across all industries, according to Maynard, Mass.-based logistics software vendor Kuebix, which specializes in transportation management systems (TMS). In a recent blog post on its website, the company warned that thieves are changing their tactics in ways that often catch shippers off guard. Rather than stealing entire loads or multiple pallets, they're "lifting" small amounts of product at a time, according to the blog post, "Cargo thieves' new strategy hitting shippers hard." This allows thieves to quickly escape, often leaving victims unaware anything was taken, Kuebix said.
To protect against that threat, companies can collect data from sensors, radio-frequency identification (RFID) tags, and global positioning system (GPS) tracking units, tying those inputs together with Internet of Things (IoT) platforms in the yard, Kuebix said. They can then analyze the data and use it for applications like locating trucks and drivers in real time, reviewing how long a truck stayed at a particular checkpoint, and tracking and tracing individual pallets as well as identifying any unusual patterns of activity.
Integrating RFID and GPS data into a yard management system is a crucial tool for improving security measures, according to Ed Moran, managing director and senior vice president for sales and marketing, Americas, at Transporeon Group, a German company that develops cloud-based logistics platforms. Whether that data is generated by a driver's smartphone app, an electronic logging device (ELD), or a hovering drone, users can use it to improve yard security and reduce the risk of lost shipments or trucks as well as cargo theft or damage, he said.
Collecting that data may be cumbersome at first, but users can streamline the process by coupling their dock scheduling and yard management solutions with tracking systems and sensor technology, Moran said. That approach can automate the process of performing security checks like locating lost trailers, ensuring that all the trucks in a yard are supposed to be there, and detecting when a certain truck has remained in the yard longer than expected.
Regardless of which types of tools it chooses, deploying monitoring technologies can improve a facility's ability to keep track of both inventory and personnel on site. And that capability will always be important at bustling docks and busy yards.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."