Storage solutions that maximize space don't just improve operations in the warehouse and distribution center. They can help you put more money to the bottom line too.
Victoria Kickham started her career as a newspaper reporter in the Boston area before moving into B2B journalism. She has covered manufacturing, distribution and supply chain issues for a variety of publications in the industrial and electronics sectors, and now writes about everything from forklift batteries to omnichannel business trends for DC Velocity.
The value of a new storage solution is most often measured in space savings and productivity gains throughout the warehouse or distribution center, but organizations often underestimate the financial advantages that come from implementing a better storage system. Freeing up storage space for revenue-generating activities is one way organizations are reaping such benefits, and others are finding they can expand or take on new product lines without costly real estate investments. These are especially welcome benefits as business picks up across most industries, organizations seek to meet demand for even faster fulfillment, and urbanization trends create the need for many companies to maximize existing space.
Such issues take on even greater meaning when you consider that most U.S. warehouses and DCs suffer from serious space constraints. Facilities in this country adequately utilize about 25 to 30 percent of their space, compared with 70 to 75 percent utilization in Europe and Asia, according to Todd Jessup, a principal with Charleston, S.C., storage solutions provider Flexspace. This makes it especially difficult for companies to meet today's demand to get more products out the door faster than ever before. Paying attention to how well your product is stored and how easily it can be accessed goes a long way toward meeting that goal.
"Everyone is trying to come up with that solution to get product to their customers faster than anybody else," explains Brian Neuwirth, vice president of sales and marketing for Lakewood, N.J.-based storage solutions maker Unex Manufacturing. "The greatest opportunity for us in the material handling world is coming up with unique outside-the-box solutions that help them do that."
Here's a look at some creative ways companies are solving space problems and putting more money to the bottom line.
GOING VERTICAL
About two years ago, Texas-based beer distributor Ben E. Keith Beverages embarked on a project to add more storage capacity at its Dallas warehouse. Using its existing three-pallet-high storage layout would have required adding 105,000 square feet to the Dallas facility's footprint—a costly undertaking in both construction and property usage. Management decided to investigate alternate storage solutions that would minimize property usage as well as future expenses.
After months of research, management at Ben E. Keith Beverages decided to implement an automated vertical storage solution. Operations teams reviewed several crane- and cart-based systems, and selected a cart-based system from Automha Americas of Oakville, Ontario. The solution handles 14,400 pallets—or well over a million cases of product—in 30,000 square feet, storing pallets on eight levels. This preserved more than 70,000 square feet of property for future growth, according to Paul Holton, the division's vice president of operations, and allowed the company to build a more affordable facility that still achieved its goals.
Ben E. Keith's new storage system moves pallets throughout a 92-foot-high warehouse by employing automated pallet movers that travel along a roller system. A series of elevators/lifters allow vertical access to eight storage levels, where pallets are stored in high-density racking. In addition to the building and property-value savings, the system has also yielded productivity improvements; for instance, the distributor was able to reassign employees to other tasks in the warehouse.
"Had we built conventional storage, additional employees and equipment would have been needed," Holton notes. "Going vertical and automating the storage has reduced shrinkage, damage, and travel time, and has created more accurate inventory and improved safety."
Holton says the improvements have set a new course for the facility's future.
"As additional storage is needed at this facility or any of the Ben E. Keith Beverage facilities, automating the storage will be the future," Holton says.
INCREASING MOBILITY
Space constraints, combined with the need to optimize resources, are boosting demand for mobile racking solutions in today's warehouses as well, adds Jessup of Flexspace, which offers mobile racking solutions through a partnership with European company Storax. Mobile storage racks are racking structures installed on powered bases that move laterally, pushing racks together in blocks and creating a single aisle, as needed, for access to products. These high-density storage solutions allow organizations to store more product per square foot while also providing unobstructed access to inventory. And they eliminate the need for multiple aisles that take up valuable space in a facility. The system can be fully or semi-automated.
"Mobile racking is the only solution that gives you 100 percent access to all product locations while also maximizing your footprint for storage," explains Jessup. "With the right storage system, you use your resources better—and you also create labor efficiencies and increase productivity."
Jessup illustrates his point with an example from the manufacturing sector. Smith Corona, the former typewriter manufacturer that now makes a wide range of thermal labels, was looking for a way to add production lines at its Cleveland, Ohio, factory and warehouse—but space was tight and expanding under existing conditions would require purchasing an additional building. Instead, the company implemented Storax mobile racking for storing materials and converted the resulting freed-up space into revenue-generating production lines. The end result was an additional four production lines, which translates to a 30-percent increase in productivity. The company is working on a second installation of mobile racking to create even more space, Jessup says.
SAVING LABOR COSTS
Conserving space and improving productivity add up to savings, but labor may be the most important part of the equation. That's why helping customers put more money to the bottom line through labor savings is a key goal at Unex, says Neuwirth.
"Labor is one of the highest costs in a fulfillment center, so helping to reduce that—not just the amount of labor, but the time, and improving the efficiency of labor—is important," he explains.
Neuwirth points to the company's first-in/first-out (FIFO) shelving system as one product that can help organizations reach that goal. Especially suited to companies that deal with products that have expiration dates, such as pharmaceuticals or food and beverage items, the system ensures that the oldest products are used first. Tilted flow racks are loaded with the oldest products in front, and as workers pick products for an order, newer ones slide forward to replace them. Replenishment occurs from the back of the system. The system eliminates the need for workers to continually check expiration dates, saving them time in picking operations. The system's tilted design also allows for increased product visibility and easier access to products, resulting in more efficient picking and fewer mispicks. Neuwirth says the system also has ergonomic advantages that reduce bending and reaching, cutting down on work-related injuries and workers' compensation claims.
Cost reduction through productivity improvement is the name of the game—and the hallmark of today's most creative storage solutions.
"We're trying to have people work better for higher output," Neuwirth says.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."