merQbiz, C.H. Robinson help companies navigate big changes in the recycling market
Industry collaboration to streamline the buying and selling of recovered paper has timely impact as China's ban on scrap imports forces sellers to find new outlets.
Victoria Kickham started her career as a newspaper reporter in the Boston area before moving into B2B journalism. She has covered manufacturing, distribution and supply chain issues for a variety of publications in the industrial and electronics sectors, and now writes about everything from forklift batteries to omnichannel business trends for DC Velocity.
On Jan. 1, China banned the importation of certain recyclable materials, much of it coming from the U.S., on grounds that they were not environmentally sound. The move, which took effect six months after it was announced, has contributed to a glut of waste in the U.S. market and has sent U.S. waste exporters in search of new global customers.
However, an industry partnership has emerged that may alleviate the crunch. Earlier this year, online marketplace merQbiz joined forces with broker and third-party logistics (3PL) provider C.H. Robinson Worldwide Inc. to streamline the buying and selling of recovered paper (RCP), a process typically mired in red tape and traditionally done by phone, fax, and email between close-knit trading partners. The partnership combines the merQbiz online platform—which connects buyers and sellers in real time with tools that allow them to book, pay for, and track orders—with Robinson's services, allowing buyers and sellers to complete the loop with guaranteed transportation services, an aspect of the business typically left for buyers to manage on their own.
The timing couldn't be better as the RCP market reacts to an oversupply of so-called mixed paper—a broad category that includes magazines and phone books to office paper and packaging—and a desperate need for new places to sell it.
"There are huge impacts within the RCP market out of this [ban]," says John Fox, CEO of Manhattan Beach, Calif.-based merQbiz, which was co-founded last year by German engineering group Voith and Boston Consulting Group's Digital Ventures. "People that relied on the export market as their way of selling material [are] really struggling to find [new customers]."
Fox says the merQbiz/C.H. Robinson collaboration can help by connecting sellers to buyers outside of their traditional networks. "We give [customers] more options," he says, pointing to other parts of Asia as well as South America as places sellers are turning to in the early days of the China ban. "We offer additional market sources. And by having C.H. Robinson on board ... we can provide support for domestic freight as well as the potential to work with [us] for sea transportation."
Scrambling for New Outlets
Adina Renee Adler, senior director of government relations and international affairs
for the Institute of Scrap Recycling Industries (ISRI), echoes Fox's comments about the market difficulties caused by China's ban on scrap materials. Adler says the swiftness of China's actions has exacerbated the problem.
"As a result of this ban ... there is a backup of materials here in the U.S.," Adler adds. "We in our homes and offices and industrial sites are still sending paper to the recyclers, but without a lot of lead time from the Chinese government about the ban, companies were not able to quickly find new customers for that volume."
As a result, mixed paper is being stockpiled and in some cases making its way to landfills. But Adler says there is still strong demand for the product, which is used by paper mills to make everything from cardboard to tissue paper. She says ISRI has seen an uptick in exports to India and Southeast Asia. She adds that there may be potential for sellers to find new markets in North America, as well.
"There is huge potential probably here in North America for that feedstock to be more readily available for paper mills here in the U.S. and Canada," says Adler. "There is some other growth potential, as well. Markets sort themselves out—the challenge was just that China gave us very short notice about it."
Adjusting to Market Changes
The situation is accelerating an existing trend toward cleaner, higher quality materials. Mixed paper is sometimes contaminated, thus explaining China's desire to no longer be considered the world's dumping ground. The U.S. alone processes about 130 million metric tons of scrap materials per year—including paper, plastic, metals, and electronics—a third of which is exported to about 150 countries. Before the ban, China took in roughly 30 to 40 percent of those exports, Adler explains.
It makes sense for China to clamp down on the import of garbage in the interest of cleaning up its environment, Adler says. However, clearer distinctions need to be made between higher quality scrap materials still needed for the country's booming manufacturing business and those that are less desirable.
"We had already started to see a trend in demand for cleaner, high quality material, [so this situation] spurs companies to know that this is a permanent, long-term trend—for materials to be cleaner, separated, and ready to go right into the paper mill," she says. "There are paper processors that are making the needed investments [to do that]."
For Fox and his colleagues, such changes underscore the paper industry's need for efficiency, transparency, and an improved overall transaction experience.
"The China ban has brought increased attention to the international supply chain of recycled paper products and the need for clear visibility," Chris O'Brien, chief commercial officer for Eden Prairie, Minn.-based C.H. Robinson, said in a statement. "For now, it of course increases the current supply available in North America. Long term, markets adjust and in our view merQbiz built their model to deal with all prevailing market conditions by improving the experience."
To that end, in early February merQbiz added an export feature designed to ease the cumbersome documentation process associated with transporting materials around the world.
"This all goes back to addressing a pain point," Fox explains. "Now, not only can I buy and transport the paper, but I have a better way of managing the documentation around that."
"We make the experience of buying and selling RCP better, easier, more transparent—so that whatever the market [conditions], we can provide a better solution and ways to make life easier for the people in this market," he says.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."