With only a few logs rolled, ABF, Teamsters already at loggerheads
Company warns of pension crisis that will require action; union wants to cap intermodal, purchased transportation expense, restore lost ground from 2013.
Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
It's still early, but talks to hammer out a collective-bargaining agreement between ABF Freight, the less-than-truckload unit of ArcBest Corp., and the 8,200 full-time Teamsters union members who work for the unit is shaping up to be just as difficult as the last go-round five years ago.
Negotiations resumed on Monday in Kansas City after two rounds of talks that moved the needle a bit, but not by much. ABF said in a memo last Friday that progress had been made on unidentified "mutually agreeable" language, but that "significant issues" remain to be discussed. The memo did not mention the core issues still on the table, but they no doubt mean employee wages, and perhaps more important, the cost of the company's pension plan, which is significantly higher than that of YRC Worldwide Inc., ABF's only unionized rival. The five-year ABF-Teamster contract expires March 31.
The two sides first exchanged proposals on Dec. 18, with the Teamsters' freight division seeking cost-of-living adjustments for each year of the contract and ABF calling for an across-the-board wage freeze effective July 1, 2018. The company has agreed to restore one week's vacation for union members that was eliminated in the 2013 contract, with the condition that the two sides identify cost savings to offset the increased expense associated with adding back the vacation week.
As part of the 2013 agreement, the rank and file took an up-front 7-percent wage cut that was to be restored in increments over the contract's life. ABF said that has happened, though some on the Teamsters side aren't so sure. Ken Paff, national organizer of the Teamsters for a Democratic Union (TDU), a dissident group that clashes regularly with union leadership, said the increases were actually cost-of-living adjustments pegged to levels that were adjusted downward once the 7-percent cut took effect. As a result, Paff argued, the front-ended cuts were not restored at all. ABF vehemently disagrees with that rationale.
ABF Teamsters have a reputation for not going quietly, as evidenced by the set-to through the summer and fall of 2013, when about 1,800 workers in the Midwest refused to sign off on their local supplements attached to the national master contract. The main contract had been ratified in June, but couldn't take effect until all supplements were ratified. The members threatened to authorize a strike vote, which union leaders warned could cause such a disruptive ripple effect that it would force ABF to shut down. The members backed off, however, clearing the way for the supplements to be ratified and the current contract to take effect.
The dynamics are different this time around. The U.S. economy and freight demand are in better places than they were in 2013. Less-than-truckload (LTL) carriers, which were emerging from a disastrous rate-cutting cycle in 2013, have since discovered pricing discipline, and along with perkier demand, that has emboldened them to raise prices repeatedly in recent years. Ernie Soehl has replaced Tyson Johnson as head of the union's freight division, a change which has a "jury's still out" feel to it.
The wild card is Fred Zuckerman, head of Teamsters Local 89 in Louisville, Ky., and leader of a movement called "Teamsters United." Zuckerman came within a whisker of defeating incumbent James P. Hoffa in the union's 2016 presidential election, and Teamsters United won six seats on the union's 24-member board.
Zuckerman, a voluble and aggressive leader, is expected to play a major role in shaping the union's ideology in talks with ABF and in the much-larger contract negotiations underway with UPS Inc., the Teamsters' largest employer, whose contract with the union expires in August. ABF Teamsters voted overwhelmingly for Zuckerman in the 2016 election, according to Paff.
On Tuesday, Teamsters United announced on its website that locals in Chicago; Louisville; Columbus and Dayton, Ohio; Kansas City; and Harrisburg, Pa., among others, voted to authorize Teamsters leaders to call a strike if the situation warranted it. A strike authorization vote is procedural, and doesn't automatically lead to a walkout.
On the site, the group put ABF on notice that "we are coming together to restore what we lost in the last contract and to win improvements." It added that ABF "needs to see that we will back our union negotiators when they fight for improvements, and that we will vote 'No' if they settle short and try to sell us another substandard deal."
PENSION CRISIS
The fate of the contract could very well turn on the pension gap between ABF and Overland Park, Kan.-based YRC. As part of a 2009 agreement to keep YRC solvent, its rank and file, who are also represented by the Teamsters, took draconian pension cuts, dropping their benefit to the equivalent of $1.75 an hour. The ABF pension, by contrast, provides benefits equal to $7.83 an hour, ABF said in the memo. The YRC-Teamsters collective bargaining agreement was extended for five years in 2014 and expires in March 2019.
The pension discrepancy, along with generous health and welfare benefits and wages that "are at the top pay rates" of the LTL industry, puts ABF at a cost disadvantage when competing for business, according to the memo.
Another problem facing Fort Smith, Ark.-based ABF is that about half of its pension payments go to retirees who never worked for the company. That's because ABF was part of a multi-employer pension scheme negotiated decades ago when the trucking industry was heavily unionized, regulated, generally in good financial health, and chock-full of carriers. Under the scheme, companies in the multi-employer plan were required to contribute to the pensions of each other's workers, and would continue to do so even if truckers who had employed some of those workers went out of business.
ABF, which said it has made $1 billion in pension contributions in the past decade and $750 million since the last contract, said "very little, if any, of this money" will go toward the rank and file's retirement benefits. In words that echo similar warnings made by ABF in the months leading up to the 2013 compact, the company said in the memo that unless the pension issue is resolved, "we must find other ways to achieve an affordable contract."
For its part, the union wants to establish a classification of "utility employees," who would function as cartage jacks-of-all-trades and be paid an hourly premium over other workers. It has demanded that ABF's use of rail intermodal and purchased transportation services—the latter being services not performed by union drivers—be capped at 20 percent of total annual miles, and that the level of purchased transportation not exceed 4 percent of ABF's total annual mileage. The union also proposed that for every mile driven by an outside carrier, 10 cents would go into an account whose proceeds would be equally disbursed to bargaining-unit drivers by Jan. 30 of each calendar year of the contract.
The Teamsters are sensitive to initiatives proposed by any carrier that hint at siphoning away driving work from bargaining-unit employees. The union opposes any initiatives by companies to use such equipment as autonomous vehicles and drones, though it recently withdrew its opposition to UPS using them.
In June 2012, ArcBest, then known as Arkansas Best Corp., acquired Panther, an expedited delivery provider, in an effort to add services beyond asset-based LTL. In 2013, ABF's "premium logistics and expedited freight" segment, which was composed of Panther, posted revenue of $246.8 million, a bit more than 10 percent of the company's $2.3 billion in total revenue. In 2017, the "ArcBest" unit, which is made up of Panther and the company's truckload and dedicated truckload businesses, generated revenue of more than $706 million, about 25 percent of $2.82 billion in overall revenue. The company does not break out revenue streams between Panther and the two truckload operations.
The core LTL operation generated a shade over $1.99 billion in revenue last year; in 2013, the unit's revenue was $1.76 billion.
Occupiers signed leases for 49 such mega distribution centers last year, up from 43 in 2023. However, the 2023 total had marked the first decline in the number of mega distribution center leases, which grew sharply during the pandemic and peaked at 61 in 2022.
Despite the 2024 increase in mega distribution center leases, the average size of the largest 100 industrial leases fell slightly to 968,000 sq. ft. from 987,000 sq. ft. in 2023.
Another wrinkle in the numbers was the fact that 40 of the largest 100 leases were renewals, up from 30 in 2023. According to CBRE, the increase in renewals reflected economic uncertainty, prompting many major occupiers to take a wait-and-see approach to their leasing strategies.
“The rise in lease renewals underscores a strategic shift in the market,” John Morris, president of Americas Industrial & Logistics at CBRE, said in a release. “Companies are more frequently prioritizing stability and efficiency by extending their current leases in established logistics hubs.”
Broken out into sectors, traditional retailers and wholesalers increased their share of the top 100 leases to 38% from 30%. Conversely, the food & beverage, automotive, and building materials sectors accounted for fewer of this year's top 100 leases than they did in 2023. Notably, building materials suppliers and electric vehicle manufacturers were also significantly less active than in 2023, allowing retailers and wholesalers to claim a larger share.
Activity from third-party logistics operators (3PLs) also dipped slightly, accounting for one fewer lease among the top 100 (28 in total) than it did in 2023. Nevertheless, the 2024 total was well above the 15 leases in 2020 and 18 in 2022, underscoring the increasing reliance of big industrial users on 3PLs to manage their logistics, CBRE said.
Oh, you work in logistics, too? Then you’ve probably met my friends Truedi, Lumi, and Roger.
No, you haven’t swapped business cards with those guys or eaten appetizers together at a trade-show social hour. But the chances are good that you’ve had conversations with them. That’s because they’re the online chatbots “employed” by three companies operating in the supply chain arena—TrueCommerce,Blue Yonder, and Truckstop. And there’s more where they came from. A number of other logistics-focused companies—like ChargePoint,Packsize,FedEx, and Inspectorio—have also jumped in the game.
While chatbots are actually highly technical applications, most of us know them as the small text boxes that pop up whenever you visit a company’s home page, eagerly asking questions like:
“I’m Truedi, the virtual assistant for TrueCommerce. Can I help you find what you need?”
“Hey! Want to connect with a rep from our team now?”
“Hi there. Can I ask you a quick question?”
Chatbots have proved particularly popular among retailers—an October survey by artificial intelligence (AI) specialist NLX found that a full 92% of U.S. merchants planned to have generative AI (GenAI) chatbots in place for the holiday shopping season. The companies said they planned to use those bots for both consumer-facing applications—like conversation-based product recommendations and customer service automation—and for employee-facing applications like automating business processes in buying and merchandising.
But how smart are these chatbots really? It varies. At the high end of the scale, there’s “Rufus,” Amazon’s GenAI-powered shopping assistant. Amazon says millions of consumers have used Rufus over the past year, asking it questions either by typing or speaking. The tool then searches Amazon’s product listings, customer reviews, and community Q&A forums to come up with answers. The bot can also compare different products, make product recommendations based on the weather where a consumer lives, and provide info on the latest fashion trends, according to the retailer.
Another top-shelf chatbot is “Manhattan Active Maven,” a GenAI-powered tool from supply chain software developer Manhattan Associates that was recently adopted by the Army and Air Force Exchange Service. The Exchange Service, which is the 54th-largest retailer in the U.S., is using Maven to answer inquiries from customers—largely U.S. soldiers, airmen, and their families—including requests for information related to order status, order changes, shipping, and returns.
However, not all chatbots are that sophisticated, and not all are equipped with AI, according to IBM. The earliest generation—known as “FAQ chatbots”—are only clever enough to recognize certain keywords in a list of known questions and then respond with preprogrammed answers. In contrast, modern chatbots increasingly use conversational AI techniques such as natural language processing to “understand” users’ questions, IBM said. It added that the next generation of chatbots with GenAI capabilities will be able to grasp and respond to increasingly complex queries and even adapt to a user’s style of conversation.
Given their wide range of capabilities, it’s not always easy to know just how “smart” the chatbot you’re talking to is. But come to think of it, maybe that’s also true of the live workers we come in contact with each day. Depending on who picks up the phone, you might find yourself speaking with an intern who’s still learning the ropes or a seasoned professional who can handle most any challenge. Either way, the best way to interact with our new chatbot colleagues is probably to take the same approach you would with their human counterparts: Start out simple, and be respectful; you never know what you’ll learn.
With the hourglass dwindling before steep tariffs threatened by the new Trump Administration will impose new taxes on U.S. companies importing goods from abroad, organizations need to deploy strategies to handle those spiraling costs.
American companies with far-flung supply chains have been hanging for weeks in a “wait-and-see” situation to learn if they will have to pay increased fees to U.S. Customs and Border Enforcement agents for every container they import from certain nations. After paying those levies, companies face the stark choice of either cutting their own profit margins or passing the increased cost on to U.S. consumers in the form of higher prices.
The impact could be particularly harsh for American manufacturers, according to Kerrie Jordan, Group Vice President, Product Management at supply chain software vendor Epicor. “If higher tariffs go into effect, imported goods will cost more,” Jordan said in a statement. “Companies must assess the impact of higher prices and create resilient strategies to absorb, offset, or reduce the impact of higher costs. For companies that import foreign goods, they will have to find alternatives or pay the tariffs and somehow offset the cost to the business. This can take the form of building up inventory before tariffs go into effect or finding an equivalent domestic alternative if they don’t want to pay the tariff.”
Tariffs could be particularly painful for U.S. manufacturers that import raw materials—such as steel, aluminum, or rare earth minerals—since the impact would have a domino effect throughout their operations, according to a statement from Matt Lekstutis, Director at consulting firm Efficio. “Based on the industry, there could be a large detrimental impact on a company's operations. If there is an increase in raw materials or a delay in those shipments, as being the first step in materials / supply chain process, there is the possibility of a ripple down effect into the rest of the supply chain operations,” Lekstutis said.
New tariffs could also hurt consumer packaged goods (CPG) retailers, which are already being hit by the mere threat of tariffs in the form of inventory fluctuations seen as companies have rushed many imports into the country before the new administration began, according to a report from Iowa-based third party logistics provider (3PL) JT Logistics. That jump in imported goods has quickly led to escalating demands for expanded warehousing, since CPG companies need a place to store all that material, Jamie Cord, president and CEO of JT Logistics, said in a release
Immediate strategies to cope with that disruption include adopting strategies that prioritize agility, including capacity planning and risk diversification by leveraging multiple fulfillment partners, and strategic inventory positioning across regional warehouses to bypass bottlenecks caused by trade restrictions, JT Logistics said. And long-term resilience recommendations include scenario-based planning, expanded supplier networks, inventory buffering, multimodal transportation solutions, and investment in automation and AI for insights and smarter operations, the firm said.
“Navigating the complexities of tariff-driven disruptions requires forward-thinking strategies,” Cord said. “By leveraging predictive modeling, diversifying warehouse networks, and strategically positioning inventory, JT Logistics is empowering CPG brands to remain adaptive, minimize risks, and remain competitive in the current dynamic market."
With so many variables at play, no company can predict the final impact of the potential Trump tariffs, so American companies should start planning for all potential outcomes at once, according to a statement from Nari Viswanathan, senior director of supply chain strategy at Coupa Software. Faced with layers of disruption—with the possible tariffs coming on top of pre-existing geopolitical conflicts and security risks—logistics hubs and businesses must prepare for any what-if scenario. In fact, the strongest companies will have scenarios planned as far out as the next three to five years, Viswanathan said.
Grocery shoppers at select IGA, Price Less, and Food Giant stores will soon be able to use an upgraded in-store digital commerce experience, since store chain operator Houchens Food Group said it would deploy technology from eGrowcery, provider of a retail food industry white-label digital commerce platform.
Kentucky-based Houchens Food Group, which owns and operates more than 400 grocery, convenience, hardware/DIY, and foodservice locations in 15 states, said the move would empower retailers to rethink how and when to engage their shoppers best.
“At HFG we are focused on technology vendors that allow for highly targeted and personalized customer experiences, data-driven decision making, and e-commerce capabilities that do not interrupt day to day customer service at store level. We are thrilled to partner with eGrowcery to assist us in targeting the right audience with the right message at the right time,” Craig Knies, Chief Marketing Officer of Houchens Food Group, said in a release.
Michigan-based eGrowcery, which operates both in the United States and abroad, says it gives retail groups like Houchens Food Group the ability to provide a white-label e-commerce platform to the retailers it supplies, and integrate the program into the company’s overall technology offering. “Houchens Food Group is a great example of an organization that is working hard to simultaneously enhance its technology offering, engage shoppers through more channels and alleviate some of the administrative burden for its staff,” Patrick Hughes, CEO of eGrowcery, said.
The 40-acre solar facility in Gentry, Arkansas, includes nearly 18,000 solar panels and 10,000-plus bi-facial solar modules to capture sunlight, which is then converted to electricity and transmitted to a nearby electric grid for Carroll County Electric. The facility will produce approximately 9.3M kWh annually and utilize net metering, which helps transfer surplus power onto the power grid.
Construction of the facility began in 2024. The project was managed by NextEra Energy and completed by Verogy. Both Trio (formerly Edison Energy) and Carroll Electric Cooperative Corporation provided ongoing consultation throughout planning and development.
“By commissioning this solar facility, J.B. Hunt is demonstrating our commitment to enhancing the communities we serve and to investing in economically viable practices aimed at creating a more sustainable supply chain,” Greer Woodruff, executive vice president of safety, sustainability and maintenance at J.B. Hunt, said in a release. “The annual amount of clean energy generated by the J.B. Hunt Solar Facility will be equivalent to that used by nearly 1,200 homes. And, by drawing power from the sun and not a carbon-based source, the carbon dioxide kept from entering the atmosphere will be equivalent to eliminating 1,400 passenger vehicles from the road each year.”