Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
U.S. intermodal traffic volumes set a record in 2017, and the consensus going into 2018 is for more gains. The global economy ended last year with its best-synchronized recovery since 2010. In the U.S., ocean imports were expected to rise 7 percent over 2016 levels, according to a December survey by the National Retail Federation (NRF) and consultancy Hackett Associates. Meanwhile, already-solid domestic intermodal demand will likely be goosed if qualified over-the-road drivers remain in short supply and if the trucking industry struggles with transitioning to the federal safety mandate requiring that virtually all trucks built after the year 2000 have electronic logging devices (ELDs) onboard.
The ELD mandate, which took effect Dec. 18, could result in a conversion of highway traffic to rail if businesses believe that over-the-road drivers may not be able to meet delivery targets; the ELD rule is expected to cut driver productivity by 3 to 10 percent as drivers accustomed to fudging paper logs in order to run more miles than allowed by law are now forced by technology to stay within federal hours-of-service (HOS) limits.
But the mandate could be a doubled-edged sword for the intermodal supply chain. That's because dray drivers who haul traffic to and from intermodal ramps are required to comply unless they operate less than 100 "air" miles—roughly equivalent to 115 road miles—per road shift. There is no typical dray distance, as the lengths of haul vary widely depending on the circumstance. There is no available data to determine the percentage of non-compliant dray drivers.
A worsening overall shortage of qualified drivers, exacerbated by the cost and operational pressures of "running electronically," is likely to lead to higher wages for dray drivers and increased costs for a network still heavily dependent on the dray. Any potential problems could be amplified depending on the number of independent draymen who drop out of the business because they were unwilling to adapt to a post-Dec. 18 world. In addition, dray drivers could migrate to the over-the-road side of the business, especially given the large-scale wage increases being offered by big trucking. All of this could result in significant consolidation within the dray segment, leading to higher rates.
"THE BIG WILL GET BIGGER"
Should ELDs force dray drivers off the road, "the big will get bigger, the small will be put out of business, and prices for dray as well as long haul will increase, especially in tight local markets," said Patrick J. Ottensmeyer, president and CEO of Kansas City, Mo.-based Kansas City Southern Railway Co. (KCS), one of the seven Class I rail carriers in North America.
C.H. Robinson Worldwide Inc., the Eden Prairie, Minn.-based broker and third-party logistics service provider (3PL) and one of the top five users of U.S. intermodal services, is bracing for what Phil Shook, the company's intermodal director, called a "significant shift in drayage rates" partially caused by a tightening driver market. In an interview in early January, Shook said some drayage firms are mulling a shift to a time-based pricing formula rather than one based on mileage in part because of the ELD mandate.
On Jan. 10, Overland Park, Kan.-based 3PL MIQ Logistics warned in an e-mail that drayage rates have escalated due to stronger demand, a shrinking driver pool, and the effect of delays and long wait times at ports and chassis yards, which make it harder for dray drivers to hit their delivery targets and stay within the HOS limits. Winter storm Grayson, which battered the Eastern Seaboard in early January and either shut down or curtailed operations at multiple ports, also took a toll on dray capacity, the company said.
Because dray is inherently a short-haul move, many drivers, by definition, can operate roundtrips and remain within the mandate's "100 air mile" geographic limit. However, many others routinely put more daily roundtrip miles than that on their rigs. James Hertwig, who retired at the end of 2017 as president and chief executive officer of Jacksonville-based Florida East Coast Railway (FEC), said there were more than a few times when goods scheduled to move via less-than-truckload (LTL) to FEC's rail head in Jacksonville had to instead be trucked there via dray because the LTL trailer lacked sufficient density to make the run at the time required to hit FEC's cutoff.
Larger dray fleets are, for the most part, already equipped with ELDs. However, much of the nation's dray hauling is handled by owner-operators, the segment of the driver community who've so far been the most challenged by ELD compliance requirements.
Then there is the overarching problem of driver undersupply, which affects draymen as it does long-haul truckload types. Shook of C.H. Robinson perhaps best summed up the industry's predicament by saying he was recently told by a large trucker that it had more manpower allocated to recruiting drivers than to soliciting freight.
MARKET UPHEAVAL
All of this comes as the railroads and the intermodal community confront a profound change in how product is ordered and distributed. Rising e-commerce demand and the accompanying shift in order fulfillment patterns will require inventory to be dispersed across a large number of DCs located closer to the customers. The railroads are handling their share of e-commerce—the Intermodal Association of North America (IANA) reported a 7.7-percent increase in 2017 in the use of 28-foot trailer "pups," the type of equipment utilized to haul the smaller, lighter-weight goods that are most commonly ordered online.
However, e-commerce's distribution characteristics run counter to the railroads' traditional model of clustering operations in select large-volume terminals, said Larry Gross, a long-time rail consultant. The solution, according to Gross, would be to create a network of secondary terminals near the freight. However, that creates challenges of its own because the vast length of intermodal trains would make it difficult for smaller terminals to serve them. How the supply chain configures the drayage network to respond to these secular changes in distribution will be a story to play out in 2018 and beyond.
The remedy for sustaining timely and reliable dray service in a post-Dec. 18 world lies, as it has with virtually every supply chain management challenge, in more timely and efficient operations. Shook said greater emphasis will be placed on such basic blocking-and-tackling processes as "drop-and-hook," where a full trailer's availability is synchronized with a truck's arrival so a driver can dump an empty trailer, hook up a full one, and be on his or her way.
But the ultimate responsibility lies with the railroads, according to Ottensmeyer of KCS. "Where ELDs could have a direct impact on dray carriers is when train service deteriorates in terms of on-time-performance and predictability," Ottensmeyer said in an e-mail. "A driver waiting will consume hours of service, so if a driver had planned to make two dray runs and the second incoming load is delayed on rail, he or she may run out of hours before completing both runs." The same scenario applies at cargo owners' facilities, where loading dock productivity at a warehouse can impact waiting times for drivers, he added.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
Supply chains are poised for accelerated adoption of mobile robots and drones as those technologies mature and companies focus on implementing artificial intelligence (AI) and automation across their logistics operations.
That’s according to data from Gartner’s Hype Cycle for Mobile Robots and Drones, released this week. The report shows that several mobile robotics technologies will mature over the next two to five years, and also identifies breakthrough and rising technologies set to have an impact further out.
Gartner’s Hype Cycle is a graphical depiction of a common pattern that arises with each new technology or innovation through five phases of maturity and adoption. Chief supply chain officers can use the research to find robotic solutions that meet their needs, according to Gartner.
Gartner, Inc.
The mobile robotic technologies set to mature over the next two to five years are: collaborative in-aisle picking robots, light-cargo delivery robots, autonomous mobile robots (AMRs) for transport, mobile robotic goods-to-person systems, and robotic cube storage systems.
“As organizations look to further improve logistic operations, support automation and augment humans in various jobs, supply chain leaders have turned to mobile robots to support their strategy,” Dwight Klappich, VP analyst and Gartner fellow with the Gartner Supply Chain practice, said in a statement announcing the findings. “Mobile robots are continuing to evolve, becoming more powerful and practical, thus paving the way for continued technology innovation.”
Technologies that are on the rise include autonomous data collection and inspection technologies, which are expected to deliver benefits over the next five to 10 years. These include solutions like indoor-flying drones, which utilize AI-enabled vision or RFID to help with time-consuming inventory management, inspection, and surveillance tasks. The technology can also alleviate safety concerns that arise in warehouses, such as workers counting inventory in hard-to-reach places.
“Automating labor-intensive tasks can provide notable benefits,” Klappich said. “With AI capabilities increasingly embedded in mobile robots and drones, the potential to function unaided and adapt to environments will make it possible to support a growing number of use cases.”
Humanoid robots—which resemble the human body in shape—are among the technologies in the breakthrough stage, meaning that they are expected to have a transformational effect on supply chains, but their mainstream adoption could take 10 years or more.
“For supply chains with high-volume and predictable processes, humanoid robots have the potential to enhance or supplement the supply chain workforce,” Klappich also said. “However, while the pace of innovation is encouraging, the industry is years away from general-purpose humanoid robots being used in more complex retail and industrial environments.”
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”