As business blossomed, the California citrus packer began experiencing bottlenecks in its packing operations. A sophisticated automated palletizing system cleared the jam.
David Maloney has been a journalist for more than 35 years and is currently the group editorial director for DC Velocity and Supply Chain Quarterly magazines. In this role, he is responsible for the editorial content of both brands of Agile Business Media. Dave joined DC Velocity in April of 2004. Prior to that, he was a senior editor for Modern Materials Handling magazine. Dave also has extensive experience as a broadcast journalist. Before writing for supply chain publications, he was a journalist, television producer and director in Pittsburgh. Dave combines a background of reporting on logistics with his video production experience to bring new opportunities to DC Velocity readers, including web videos highlighting top distribution and logistics facilities, webcasts and other cross-media projects. He continues to live and work in the Pittsburgh area.
Situated in the heart of Central California's orange- and lemon-growing region, Bee Sweet Citrus specializes in packing and shipping California citrus, supplying customers around the world with oranges, lemons, grapefruit, mandarins, and the like. Since its founding in 1987, the business has blossomed from a startup operation that handled 10,000 cartons a year to one that now handles 10 million.
But the story hasn't been all sweetness and light. In 2016, for example, it became clear that things were starting to sour at the company's 400,000-square-foot facility in Fowler, Calif., which provides cold storage, packing, and distribution services for customers like grocery stores and big-box retailers. To be specific, the company was encountering bottlenecks at the ends of its packing lines—bottlenecks that were putting the squeeze on its operations.
This Alvey 910 series high-speed in-line palletizing system is one of two that Bee Sweet uses to handle its varied product offerings.
At the time, cases of citrus were being palletized by hand after they were packed. That required a lot of heavy lifting on the part of workers—the facility handles some 50,000 cases daily during peak seasons, with each case weighing around 40 pounds. It wasn't unusual for work to fall behind in the manual palletizing area, creating slowdowns further upstream or even bringing activity to a halt.
The pressure to perform under these conditions took a toll on morale. "We had a lot of turnover before as a result of the pace of our stacking, and it was a lot of lifting for our people," says Thomas Marderosian, industrial technology manager at Bee Sweet Citrus.
To solve the problem, Bee Sweet began looking into options for automated palletizing. But it knew from the start that finding the right solution wouldn't be easy. Because of its diverse product offering, the company needed a system that could handle more than just the most common sized cartons and packaging. Instead, it needed a system with the flexibility to handle a wide variety of citrus products, carton sizes, and stacking arrangements—and do it all quickly and efficiently.
Although it required a lengthy search, the company eventually found exactly what it was seeking. After a competitive bid process, it chose a solution from Honeywell Intelligrated that consists of two Alvey 910 series high-speed in-line palletizing systems, an accumulation area, and automated stretch wrappers supplied by Orion.
ORCHARD ORCHESTRATION
Processing at Bee Sweet Citrus starts with local growers delivering fruit to the Fowler facility, which processes about 3,500 bin loads of oranges, lemons, mandarins, grapefruit, and other citrus each day. Each bin measures 48 by 48 by 28 inches and weighs about 900 pounds. Upon arrival, much of the fruit goes directly into temporary storage, where the citrus spends time "de-greening."
When the fruit has ripened, the bins are taken to processing. Here, they are gently emptied onto lines for washing and initial sorting by size and grade—a process carried out using both automated equipment and visual inspection. During peak seasons, the facility is capable of processing 14 different varieties of fruit at the same time. After the initial sorting, the fruit is further sorted according to industry standards pertaining to fruit size, shape, and sweetness. Higher-graded fruits then move on to a packing area, while lower-graded and blemished fruits are sent to other facilities that produce juice. Damaged fruit is sent to companies that make animal feed.
Once they arrive in packing, the higher-grade fruits are placed into cartons, bins, or bags. Some varieties are packed using automated equipment, while others are packed manually, depending on type and customer preference. Once the packing is completed, three conveyor lines move the products to an adjacent building for palletizing.
The palletizing building contains two complete automated palletizing systems that work independently of each other—one equipped with three delivery magazines and the other with two. The palletizers are designed for optimal flexibility and can handle 95 percent of the varieties of citrus processed by Bee Sweet. They can also accommodate six different packaging types, including industry-standard 40-pound cartons, open-top nested trays, telescopic cases, reusable plastic containers, and euro cartons, as well as a variety of pallet sizes. On top of that, the system can handle 29 different stacking patterns to accommodate variations in case size and pallet footprint.
In addition to the two automated palletizers, the building also houses a manual palletizing operation. Currently, about 80 percent of total volume is palletized by the automated equipment, with manual handling reserved for items like odd-shaped boxes or partial pallet loads.
Cases bound for the automated palletizing area pass through scan tunnels before being sorted and sent to one of the palletizers.
Cases bound for the automated palletizing area enter the 31,140-square-foot palletizing building on a mezzanine level. After passing through scan tunnels, the cases move in-line to one of two Honeywell Intelligrated-supplied IntelliSort sliding-shoe sorters, each of which feeds one of the palletizers. Shoes on each sorter automatically slide across the conveying surface to divert products to 28 accumulation lanes used to gather cases. Cases remain in the accumulation lane until the full number required to build a pallet load have been gathered. Once all the cases have been collected, they're conveyed single file from the mezzanine to the floor level of the building, where the palletizers reside.
As cases enter the palletizer system, a series of wheels turn to adjust the cases' orientation as well as position them left or right so that they slide into specific positions to create a single pallet layer. The number of cases in a layer varies according to pallet and case size. For example, it takes nine of the standard 40-pound cartons (the industry standard) to form a layer on a 40- by 48-inch pallet.
This view of one of the palletizers from above shows the layout of the area.
Once a layer is built, the palletizer uses a pusher to gently slide it off onto a pallet. It then begins building the next layer. To assure a stable stack, the cases alternate their orientation from one layer to the next, much the way bricklayers set blocks into a brick wall. When the new layer is complete, the system lowers the pallet to allow space for the new layer to be pushed off onto the previous layer. The process continues until a full pallet is built. While that might sound like a time-consuming operation, it actually takes place in seconds. Each of the Alvey 910 systems is designed to palletize up to 125 cases per minute.
Completed pallets then move via conveyor to workers who manually add corner boards to protect the loads during shipping as well as pallet identification tags for tracking purposes. The pallets are next sent to one of two automated stretch wrappers, with each of the palletizers feeding one stretch wrapper. The loads are wrapped for stability and then discharged onto holding lanes.
Forklifts next gather the pallets and take them to temporary cold storage, where they are staged for a few hours before being loaded onto trucks. Some 125 loaded trucks leave the facility daily.
SWEETER RESULTS
Bee Sweet Citrus has stacked up some solid benefits from moving to the new automated palletizing system. To begin with, work no longer backs up because palletizing is unable to keep pace with production.
"It has made a tremendous change to our operations," says Marderosian. "Before, it was stop and go. Now, we have a consistent flow." He adds that simply eliminating the bottlenecks has allowed the company to move more volume through its packing areas and overall operate more efficiently.
Marderosian also reports that the facility has seen a significant reduction in the labor required for its palletizing operations. And because there's less need for repetitive lifting of heavy cartons, associates experience fewer workplace injuries. On top of that, the constant pressure to keep up with the rest of the operation has eased, creating a more pleasant work environment. Employee turnover has dropped as a result.
The benefits don't end there. The operation has seen advantages with respect to sanitation and accuracy as well. For instance, in an operation where food safety is always a concern, the automated palletizers have cut down on the number of human touches required in processing, while simultaneously ensuring that the right case is placed on the right pallet. This has enhanced the company's tracking and tracing capabilities.
Lastly, customers see more solidly built loads coming from the facility, which helps prevent damage in transit. "The system builds a better, straighter load," says Marderosian. He adds that Bee Sweet Citrus is considering the addition of a third automated palletizer system as future volumes dictate.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."