Lithium-ion batteries may be on the verge of a breakthrough in the material handling market, as prices inch down and warehouse and DC managers seek lower-maintenance, higher-productivity solutions.
Victoria Kickham started her career as a newspaper reporter in the Boston area before moving into B2B journalism. She has covered manufacturing, distribution and supply chain issues for a variety of publications in the industrial and electronics sectors, and now writes about everything from forklift batteries to omnichannel business trends for DC Velocity.
Interest in lithium-ion (l-i) batteries for material handling applications has been growing over the last 10 years, but adoption of the technology in North America has been slow, to say the least.
That may be about to change in 2018.
There was no shortage of l-i battery and forklift products introduced to the market last year, and the trend promises to continue as prices come down and warehouse and distribution center managers turn a willing ear to companies touting the advantages of lithium-ion technology. Such trends put the battery market—which has seen few technology revolutions in the last 100 years—on the verge of a major change, with some industry experts predicting that l-i will take a good portion of the lift truck market, and in particular, away from traditional lead-acid batteries, in the not-too-distant future.
"Cell prices [for lithium-ion] are dropping and are targeted to be around $100 per kilowatt hour in two to four years, and at that point, it will be less of a sticker shock to [buyers]," says Porter Harris, chief technology officer at Romeo Power Technologies, a maker of high-performance battery packs for a range of applications, including forklifts and other electric vehicles. The cost of l-i batteries has been the biggest barrier to adoption in material handling, Harris adds, and as that comes down on a broader scale, more companies will be interested in hearing the return on investment (ROI) side of the story. Still, Harris and others stop short of putting a number to the share of market l-i may capture in the short term.
"Lithium will have a significant share of the lift truck market [in] 2018 leading into 2019," Harris says. "It really depends on how quick [manufacturers] are to incorporate the new technology into their vehicles, as it already makes business sense."
Harris and others say that converting to l-i batteries makes the most business sense for warehouses and DCs running two- and three-shift operations, as well as for those operating in cold temperatures, such as grocery and food/beverage organizations. Proponents say that's because l-i batteries last longer than traditional lead-acid batteries (with lifespans that are two to three times longer), have longer run times, are maintenance-free, and can withstand cold temperatures better than their lead-acid counterparts can—an appealing prospect for organizations that make heavy use of their lift trucks.
"For those in the know, [lithium-ion] is cost effective—especially when you look at what it offers you," says Harris, who adds that Romeo Power Technologies' Thunderpack C l-i battery pack is currently in use at several U.S. customers' facilities. "It's getting down to the price point it needs to be at in order to be widely adopted."
SAVE COSTS, ENHANCE PRODUCTIVITY
The cost equation has been one of the greatest drivers of change in the lithium-ion battery market over the last 18 to 24 months, says Mil Ovan, president and chief executive officer of Navitas Systems, maker of the 24-, 36-, and 48-volt Starlifter battery, now in use with about 20 to 25 customers nationwide. The cost of lithium-ion solutions has fallen only slightly in recent years—from three to four times the cost of lead-acid, down to two to three times the cost, Ovan says—but it's enough to make a difference to organizations running 16 and 24 hours a day with lead-acid batteries that require frequent changeouts and maintenance.
That's due to the increased productivity l-i provides. Ovan cites a study of Navitas' Starlifter battery pack that showed a 17-percent increase in the number of pallets moved per hour as a result of implementing the technology at a cold storage facility in upstate New York. Navitas partnered with forklift maker The Raymond Corp. for the testing, which was supported by a grant from the New York State Energy Research and Development Authority. The study also produced an ROI (return on investment) calculator to determine the payback period for a single lithium-ion-powered truck—which Ovan says is less than two years in two- to three-shift applications and in cold food/beverage production and distribution applications.
"The biggest 'aha' is in these two- to three-shift applications, where you can prove significant uptick in productivity not available in lead-acid," says Ovan. "So if you're going to grow 15 percent next year, you can grow without [adding] more labor and forklifts. Now, the lithium battery pays for itself in 15, 16 months."
Increased efficiency goes hand in hand with those benefits, proponents also say. Organizations with large fleets of fork trucks save time and money by eliminating the maintenance protocols associated with lead-acid batteries: no more watering and ventilating required. This frees up warehouse space as well, as it also eliminates the need for a special battery room for maintenance and charging, according to Dr. Joachim Tödter, head of technology and innovation at material handling equipment maker Kion Group. Tödter adds that l-i batteries can be charged anywhere, and unlike their lead-acid counterparts, never need to be returned to a maintenance area.
Kion is a prime example of the growing interest in the advantages of l-i technology. Its North American group supplied a lithium-ion-powered fleet of forklifts, reach trucks, and tow tractors to the new Berkeley County, S.C., Volvo plant last year—the first of its kind in North America. Battery maker Flux Power offers another good example. The company announced late last year an additional $600,000 in purchase orders for its lithium-ion LiFT Pack batteries for Class 3 walkie pallet jacks. The orders come on top of previously announced orders for $500,000 worth of the equipment. Flux said it is increasing production levels for the Class 3 LiFT Packs as well as investing in research and development of its products for Class 1 and 2 lift trucks as a result of the growing interest.
COEXISTING TECHNOLOGIES
Despite their advantages and growing use, lithium-ion batteries are not ideal for every situation and are still quite a few years away from widespread adoption, according to Tödter of the Kion Group.
"Not every customer will switch to lithium-ion batteries today," Tödter explains. "But ... the share of lithium-ion batteries will rise, and in the far future, the market for lead-acid batteries might be quite limited. But for the next [several] years, I expect a coexistence of both technologies."
Ovan agrees, adding that lead-acid batteries are still the right solution for many users.
"We don't see it as a zero-sum game," says Ovan. "Of course lead-acid will be around for a while—especially for one-shift applications and occasional use. But [for instances] where customers are intensifying operations—this is where lithium makes sense."
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.